
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.860) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
My friends Grandad moved into Manor Lodge recently from another home. He was welcomed with such wonderful smiles. He has now been here for a while and settled in well. He loves the independence of the gardens, the staff, the food, the activities and the staff treat him with kindness, dignity, it so lovely to see him happy. Thank you.
I have been extremely pleased with the care, facilities and the staff at the care home. I am particularly impressed with the entertainment programmes that are delivered on a daily basis. The members of staff make sure the experience is fun for everyone attending.
The cleanliness of the home is at a very high standard and the food always looks and smells amazing.
As I live abroad, I don't visit quite so often, but do regularly come over and speak with my mother daily. On visits, I always find her happy and contented, full of news as to what she has been doing. On calls, I always have the same conversations. The staff are always welcoming and attentive. I have seldom heard her complain and then nothing serious.
My wife has been here since the end of November. She is happy and cared for. I always feel welcome by all staff at Manor Lodge.
From the moment I came to view this care home with my mother, I felt very welcome. The staff are a delight to talk to and have made my mum feel safe and secure. She joins in all the activities, the whole home is very positive.
Friendly, welcoming, staff take time to greet and make you feel part of the Manor Lodge family. Grounds and hallways clean and well maintained. Security is maintained but without feeling like a prison. Food sounds lovely. Home comforts and traditional.
Manor Lodge is a home from home for mum - and all visitors feel so welcome. It is like one big family. There is a friendly atmosphere, extremely clean, great food choices and activities to suit everyone - but no pressure if mum does not want to join in. I feel so lucky to have mum in Manor Lodge. Thank you all.
Both my Mother and mother in law have lost clothes. Mum has one shoe missing. Mother in law has lost a pair. My Mum in Law lost 11 pieces of clothing. 9 have been found. She lost most of her underwear and a pair of shoes. We often buy new bras for my mother and they have gone missing. I have over the year seen other residents wearing my Mum's clothes. All have been labelled. My Mum in law was only here for two weeks respite. Corridor often smells of urine.
Thank you for taking the time to share your feedback. We’re delighted with the positive scores for Manor Lodge, particularly around activities, care and facilities. With regards to laundry, we apologise for the issues you have experienced. We would like to assure you that we have found the missing...
I visit this care home once a week as a friend of a resident. I find the staff to be a friendly crowd and although living in a care home is never going to be ideal for anyone, they seem to be able to make life as pleasant as possible for my friend, whose physical problems are very challenging. I may add, that I also visit this home and various others in the area, as part of a concert party. Manor Lodge compares very favourably in the way entertainment is organised, and the audience there are always lively and appreciative.
My mother has Alzheimer's, a medically recognised degenerative disease. She, therefore, has severe medical needs. Manor Lodge staff care for her very well, as far as I am aware.
Manor Lodge is a very warm and welcoming environment. We feel that our family member is very well supported and feel happy to know that she is safe and happy.
My siblings and I were very impressed when seven years ago we arranged for my mother to live here. Since then our expectations have never been disappointed. The daily activities are very good; the care and understanding of our mother and other residents are excellent. My mother is very well cared for, secure and in trustworthy hands. I unequivocally thank the staff and commend Manor Lodge as a first-class care home.
The care home was always clean, well maintained and welcoming. Staff were very supportive, especially during Mum's end of life care - to both Mum and us as family members.
Food quality could have been better and staff should be allowed more time to just sit and chat to the residents but overall I believe we chose the right home and Mum was in the best possible hands - thank you!
Thank you for taking the time to leave your comments regarding Manor Lodge care home, we are so pleased that you are likely to recommend us and for believing that you chose the right home for your mother’s care.
Our team at Manor Lodge work hard to provide an excellent standard of care and...
WRITTLE WARD
- Lack of staff to care for residents.- Numerous times left alone in the lounge.
- Certain staff lacking patience.
BADDOW WARD
- More staff to patient ratio.- Staff appear more patient.
- Lots of activities for residents - activity coordinator is fantastic with residents.- Upkeep of Manor Lodge is to a very high standard, always clean and tidy.
Thank you so much James for your review of Manor Lodge and your high scores for the cleanliness and safety of the home, as well as the provision of activities. We are really appreciative of both your positive comments and the constructive observations you have made about Writtle and Baddow ward,...
Overall a good standard of care with varied activities to stimulate and entertain. Active involvement encouraged by friends and relatives.
My mum has lived at Manor Lodge for the last 6 months, I only wish we had moved her from her previous home before.
There isn’t one thing my mum or myself dislike about the home, all the staff go out of their way to make my mum feel special and treat her with care, respect and dignity, nothing is too much trouble.
The home is always very clean and has lovely decor. The rooms are perfect in size with lovely big windows and all en-suite. There are lots of little places to go sit and chat with a tea/coffee and lovely cake. The food is homemade with a good variety.
My mum would tend to just watch TV but in Manor Lodge, she is encouraged to join in with activities, and there is always something happening.
She had previously shown signs of early dementia and was anxious about moving from her own home into residential care. Nevertheless, she was warmly welcomed and encouraged to settle in and accept her new home.
Over the ensuing two and a half years her dementia increased but the care was adjusted and adapted to meet her changing needs in a kind and compassionate, understanding way by all the staff at Manor Lodge. As the daughter of a resident, I never had cause to worry any matter I raised with the staff was quickly and efficiently dealt with. Their liaison with Mum's GP practice was speedy and when necessary persistent.
Eventually, of course, we had to face mum's demise. Their care for mum by Manor Lodge at this stage excelled itself and their care extended to myself and my sister at such a traumatic time for us was superb, beyond the realms of any expectation.
A big thank you to all at the Manor you are all a credit to your profession.
My mother has lived here for 18 months and feels like it's home from home. She is very frail and has dementia and is treated with dignity and respect. All carers are kind and compassionate and are an extension to our family. The family are confident mum is in safe hands and are involved with every aspect of her care.
The staff at Manor Lodge are extremely helpful and very caring. They are also very kind to me and as I am there most days, I notice the way they treat all residents, which is always in a respectful and good way. They do everything possible to make everyone happy and provide excellent activities and entertainment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
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