Manor Lodge

Manor Road, Chelmsford CM2 0EP
Review Us
9.9 150 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
Show Manor Lodge on the Map

Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (150)

9.9

Manor Lodge has a Review Score of 9.9 (9.869) out of 10, based on 61 reviews in the last 2 years.
Over all time Manor Lodge has 150 reviews.

Overall Experience
  • 132
  • 17
  • 0
  • 1
  • 0
Date Published
  • 150
  • 14
  • 29
  • 61
  • 89
Reviewer Connection to Manor Lodge
  • 71
  • 23
  • 8
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 150, showing 141-150
Review from Jan W (Daughter of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Manor Lodge for the last 6 months, I only wish we had moved her from her previous home before.


There isn’t one thing my mum or myself dislike about the home, all the staff go out of their way to make my mum feel special and treat her with care, respect and dignity, nothing is

too much trouble.


The home is always very clean and has lovely decor. The rooms are perfect in size with lovely big windows and all en-suite. There are lots of little places to go sit and chat with a tea/coffee and lovely cake. The food is homemade with a good variety.


My mum would tend to just watch TV but in Manor Lodge, she is encouraged to join in with activities, and there is always something happening.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum took residence in Manor Lodge during April 2014 and remained there until she recently passed away in September 2017.
She had previously shown signs of early dementia and was anxious about moving from her own home into residential care. Nevertheless, she was warmly welcomed and encouraged to settle
in and accept her new home.
Over the ensuing two and a half years her dementia increased but the care was adjusted and adapted to meet her changing needs in a kind and compassionate, understanding way by all the staff at Manor Lodge. As the daughter of a resident, I never had cause to worry any matter I raised with the staff was quickly and efficiently dealt with. Their liaison with Mum's GP practice was speedy and when necessary persistent.
Eventually, of course, we had to face mum's demise. Their care for mum by Manor Lodge at this stage excelled itself and their care extended to myself and my sister at such a traumatic time for us was superb, beyond the realms of any expectation.
A big thank you to all at the Manor you are all a credit to your profession.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived here for 18 months and feels like it's home from home. She is very frail and has dementia and is treated with dignity and respect. All carers are kind and compassionate and are an extension to our family. The family are confident mum is in safe hands and are involved with every aspect
of her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Olive H (Wife of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Manor Lodge are extremely helpful and very caring. They are also very kind to me and as I am there most days, I notice the way they treat all residents, which is always in a respectful and good way. They do everything possible to make everyone happy and provide excellent activities and
entertainment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robin B (Husband of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing staff - excellent in all they do.
The administration could not be more helpful. The carers good to superb.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo G (Daughter of Resident) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care given to mum over the last 7 years. One lady is particularly good with the entertainment. Issues raised have been dealt with satisfactorily. Communication could be improved however regular emails would be ideal. Also, I would like to see mums diabetes being monitored.
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge
Thank you for your valuable feedback. We are delighted with the positive comments and ratings you have given, particularly for the activities provision at Manor Lodge. We take your concerns and…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill W (Daughter of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thank the staff at the Manor Lodge home who care for my mum. They do a wonderful difficult job that requires great care and attention they have made my mum feel welcome and wanted which is often forgotten when running around caring for many people all with different requirements. They give her
their time and are always around to offer help, but also allow her to have some independence and feel like she still has some control over her life.


I would also like to thank the manager of the home who has been wonderful and helped me through a very difficult time, she has shown me compassion and understanding and has directed me on how best to help mum to adjust and feel one of the crowd. The twice daily activities give the residents a reason to get up and join in and make new friends.


I looked at 18 homes in Essex before I found this one it was the only one where I felt the residents were not there to die but where she could enjoy herself and have fun in her last days.


Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennie (Daughter of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Manor Lodge are dedicated, caring, compassionate and kind. They treated my father with respect and dignity and ensured that he has medical help when required. He regarded the carers as his extended family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christina C (Daughter of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Manor Lodge since it opened; she died today at nearly 103 years of age. From the moment she set foot in Manor Lodge she was made to feel very welcome and she enjoyed every moment of her stay. The level of care and support were given by all the staff has been exceptional.
Every attention has been given to every detail to ensure her stay was as pleasant and fulfilling as possible.


The service given really was at the hotel level, with excellent, plentiful food and snacks, with staff who were always happy and willing to provide those little extras. For example, Manor Lodge provided a family party for her 100th birthday - excellent. My mother was always treated with dignity by very caring staff and her end of life care was exceptional.


There was always a good timetable of activities and live entertainment for the residents and a well-attended summer fete.


The premises were cleaned every day and the rooms and communal areas are very well appointed and secure.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michele (Sister of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The care home does not ensure that residents have their own clothes, rugs, chairs. The food is very good. The residents do not have cream applied all over to ensure their skin is in good condition. Hair brushes are used on more than one person. Diets are only commenced when a dietary deems it necessary
not with common sense. If staff are hot the residents are not dressed warmly, it is known that the elderly feel the cold more. Feet should be elevated as feet swell.
Reply from Juliana Miles, Home Manager at Manor Lodge
We’re grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. We’re very proud of our excellent reputation at Manor Lodge and if we have fallen…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 61 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Manor Lodge is calculated as follows: ( (627 Excellents x 5) + (77 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 712 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 61 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 61 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.