Manor Lodge

I would highly recommend Manor Lodge to anyone.

We always feel very welcomed by all involved.

The resident is very happy here at Manor Lodge. She is very well looked after and cared for. All the staff are very kind and helpful. I couldn't ask for more.

This is one of the nicest care/nursing homes I have visited. Extremely clean, no nasty smells. Lovely caring staff, exceptional care and excellent management.

Having been sent to hospital form a previous care home my father's general health was in an extremely poor condition, with grade 4 pressure sores. He was discharged from hospital to this care home to be treated for end of life. I am so pleased that, 9 weeks later, he is still with us, due to the care, commitment nursing needs and devotion of all members of staff and he does no longer complain of being in pain and now and again we receive a smile.

My friends Grandad moved into Manor Lodge recently from another home. He was welcomed with such wonderful smiles. He has now been here for a while and settled in well. He loves the independence of the gardens, the staff, the food, the activities and the staff treat him with kindness, dignity, it so lovely to see him happy. Thank you.

I have been extremely pleased with the care, facilities and the staff at the care home. I am particularly impressed with the entertainment programmes that are delivered on a daily basis. The members of staff make sure the experience is fun for everyone attending.

The cleanliness of the home is at a very high standard and the food always looks and smells amazing.

As I live abroad, I don't visit quite so often, but do regularly come over and speak with my mother daily. On visits, I always find her happy and contented, full of news as to what she has been doing. On calls, I always have the same conversations. The staff are always welcoming and attentive. I have seldom heard her complain and then nothing serious.

My wife has been here since the end of November. She is happy and cared for. I always feel welcome by all staff at Manor Lodge.

From the moment I came to view this care home with my mother, I felt very welcome. The staff are a delight to talk to and have made my mum feel safe and secure. She joins in all the activities, the whole home is very positive.

Friendly, welcoming, staff take time to greet and make you feel part of the Manor Lodge family. Grounds and hallways clean and well maintained. Security is maintained but without feeling like a prison. Food sounds lovely. Home comforts and traditional.

Manor Lodge is a home from home for mum - and all visitors feel so welcome. It is like one big family. There is a friendly atmosphere, extremely clean, great food choices and activities to suit everyone - but no pressure if mum does not want to join in. I feel so lucky to have mum in Manor Lodge. Thank you all.

Both my Mother and mother in law have lost clothes. Mum has one shoe missing. Mother in law has lost a pair. My Mum in Law lost 11 pieces of clothing. 9 have been found. She lost most of her underwear and a pair of shoes. We often buy new bras for my mother and they have gone missing. I have over the year seen other residents wearing my Mum's clothes. All have been labelled. My Mum in law was only here for two weeks respite. Corridor often smells of urine.

I visit this care home once a week as a friend of a resident. I find the staff to be a friendly crowd and although living in a care home is never going to be ideal for anyone, they seem to be able to make life as pleasant as possible for my friend, whose physical problems are very challenging. I may add, that I also visit this home and various others in the area, as part of a concert party. Manor Lodge compares very favourably in the way entertainment is organised, and the audience there are always lively and appreciative.

My mother has Alzheimer's, a medically recognised degenerative disease. She, therefore, has severe medical needs. Manor Lodge staff care for her very well, as far as I am aware.

Manor Lodge is a very warm and welcoming environment. We feel that our family member is very well supported and feel happy to know that she is safe and happy.

My siblings and I were very impressed when seven years ago we arranged for my mother to live here. Since then our expectations have never been disappointed. The daily activities are very good; the care and understanding of our mother and other residents are excellent. My mother is very well cared for, secure and in trustworthy hands. I unequivocally thank the staff and commend Manor Lodge as a first-class care home.

The care home was always clean, well maintained and welcoming. Staff were very supportive, especially during Mum's end of life care - to both Mum and us as family members.

Food quality could have been better and staff should be allowed more time to just sit and chat to the residents but overall I believe we chose the right home and Mum was in the best possible hands - thank you!

WRITTLE WARD

- Certain staff lacking patience.

BADDOW WARD

- Staff appear more patient.

- Upkeep of Manor Lodge is to a very high standard, always clean and tidy.