Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 159 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Webster (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (159)

9.9

Manor Lodge has a Review Score of 9.9 (9.858) out of 10, based on 56 reviews in the last 2 years.
Over all time Manor Lodge has 159 reviews.

Overall Experience
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Reviewer Connection to Manor Lodge
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Review from D A (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is a home from home for mum - and all visitors feel so welcome. It is like one big family. There is a friendly atmosphere, extremely clean, great food choices and activities to suit everyone - but no pressure if mum does not want to join in. I feel so lucky to have mum in Manor Lodge. Thank
you all.
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Review from Julian B (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my Mother and mother in law have lost clothes. Mum has one shoe missing. Mother in law has lost a pair. My Mum in Law lost 11 pieces of clothing. 9 have been found. She lost most of her underwear and a pair of shoes. We often buy new bras for my mother and they have gone missing. I have over the
year seen other residents wearing my Mum's clothes. All have been labelled. My Mum in law was only here for two weeks respite. Corridor often smells of urine.
Reply from Samantha Debenham, Marketing Support Administrator at Manor LodgeThank you for taking the time to share your feedback. We’re delighted with the positive scores for Manor Lodge, particularly around activities, care and facilities. With regards to laundry, we apologise for the issues you have experienced. We would like to assure you that we have found the missing items and have put steps in place to improve the laundry service. Thank you again for taking the time to provide your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with.
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Review from Peter W (Friend of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit this care home once a week as a friend of a resident. I find the staff to be a friendly crowd and although living in a care home is never going to be ideal for anyone, they seem to be able to make life as pleasant as possible for my friend, whose physical problems are very challenging. I may
add, that I also visit this home and various others in the area, as part of a concert party. Manor Lodge compares very favourably in the way entertainment is organised, and the audience there are always lively and appreciative.
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Review from Alison N (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has Alzheimer's, a medically recognised degenerative disease. She, therefore, has severe medical needs. Manor Lodge staff care for her very well, as far as I am aware.
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Review from Roger G (Relative of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is a very warm and welcoming environment. We feel that our family member is very well supported and feel happy to know that she is safe and happy.
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Review from John T (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My siblings and I were very impressed when seven years ago we arranged for my mother to live here. Since then our expectations have never been disappointed. The daily activities are very good; the care and understanding of our mother and other residents are excellent. My mother is very well cared for,
secure and in trustworthy hands. I unequivocally thank the staff and commend Manor Lodge as a first-class care home.
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Review from H S (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was always clean, well maintained and welcoming. Staff were very supportive, especially during Mum's end of life care - to both Mum and us as family members.


Food quality could have been better and staff should be allowed more time to just sit and chat to the residents but overall I

believe we chose the right home and Mum was in the best possible hands - thank you!
Reply from Samantha Debenham, Marketing Support Administrator at Manor LodgeThank you for taking the time to leave your comments regarding Manor Lodge care home, we are so pleased that you are likely to recommend us and for believing that you chose the right home for your mother’s care.

Our team at Manor Lodge work hard to provide an excellent standard of care and believe in supporting each resident and their family in any way they can, so it is wonderful to hear that you felt they were supportive. However, we are sorry to hear that the food offering did not meet your expectations. Our chefs pride themselves on creating varied menus, with a focus on choice, nutrition and above all, taste. They meet with all residents to discover their personal preferences and always value honest feedback. We appreciate your views and will continue to work on providing delicious meals. Thank you once again for sharing your views on our home.
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Review from James L (Grandson of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
WRITTLE WARD


- Lack of staff to care for residents.
- Numerous times left alone in the lounge.
- Certain staff lacking patience.


BADDOW WARD


- More staff to patient ratio.
- Staff appear more patient.


- Lots of activities for residents - activity coordinator is fantastic with residents.
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Upkeep of Manor Lodge is to a very high standard, always clean and tidy.
Reply from Samantha Debenham, Marketing Support Administrator at Manor LodgeThank you so much James for your review of Manor Lodge and your high scores for the cleanliness and safety of the home, as well as the provision of activities. We are really appreciative of both your positive comments and the constructive observations you have made about Writtle and Baddow ward, and want to assure you that we take all feedback seriously. We ensure that our levels of staffing are always suitable to meet the needs of all residents seven days a week, and also overnight; however we have reflected on your comments and made appropriate changes to staffing on our residential suite, Writtle. We believe this has allowed for an even more supportive care team. Thank you again for taking the time to leave your comments and for the support you have given Manor Lodge.
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Review from Dawn L (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good standard of care with varied activities to stimulate and entertain. Active involvement encouraged by friends and relatives.
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Review from Jan W (Daughter of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Manor Lodge for the last 6 months, I only wish we had moved her from her previous home before.


There isn’t one thing my mum or myself dislike about the home, all the staff go out of their way to make my mum feel special and treat her with care, respect and dignity, nothing is

too much trouble.


The home is always very clean and has lovely decor. The rooms are perfect in size with lovely big windows and all en-suite. There are lots of little places to go sit and chat with a tea/coffee and lovely cake. The food is homemade with a good variety.


My mum would tend to just watch TV but in Manor Lodge, she is encouraged to join in with activities, and there is always something happening.

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Review from A B (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum took residence in Manor Lodge during April 2014 and remained there until she recently passed away in September 2017.
She had previously shown signs of early dementia and was anxious about moving from her own home into residential care. Nevertheless, she was warmly welcomed and encouraged to settle
in and accept her new home.
Over the ensuing two and a half years her dementia increased but the care was adjusted and adapted to meet her changing needs in a kind and compassionate, understanding way by all the staff at Manor Lodge. As the daughter of a resident, I never had cause to worry any matter I raised with the staff was quickly and efficiently dealt with. Their liaison with Mum's GP practice was speedy and when necessary persistent.
Eventually, of course, we had to face mum's demise. Their care for mum by Manor Lodge at this stage excelled itself and their care extended to myself and my sister at such a traumatic time for us was superb, beyond the realms of any expectation.
A big thank you to all at the Manor you are all a credit to your profession.
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Review from C S (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived here for 18 months and feels like it's home from home. She is very frail and has dementia and is treated with dignity and respect. All carers are kind and compassionate and are an extension to our family. The family are confident mum is in safe hands and are involved with every aspect
of her care.
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Review from Olive H (Wife of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Manor Lodge are extremely helpful and very caring. They are also very kind to me and as I am there most days, I notice the way they treat all residents, which is always in a respectful and good way. They do everything possible to make everyone happy and provide excellent activities and
entertainment.
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Review from Robin B (Husband of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nursing staff - excellent in all they do.
The administration could not be more helpful. The carers good to superb.
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Review from Jo G (Daughter of Resident) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I am happy with the care given to mum over the last 7 years. One lady is particularly good with the entertainment. Issues raised have been dealt with satisfactorily. Communication could be improved however regular emails would be ideal. Also, I would like to see mums diabetes being monitored.
Reply from Samantha Debenham, Marketing Support Administrator at Manor LodgeThank you for your valuable feedback. We are delighted with the positive comments and ratings you have given, particularly for the activities provision at Manor Lodge. We take your concerns and feedback seriously and we are pleased that any issues you have raised with the management team have been dealt with satisfactorily. Following your comments regarding the monitoring of your mother’s diabetes, this can be arranged and the manager at the home will be in touch to discuss this with you.
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Review from Jill W (Daughter of Resident) published on 22 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thank the staff at the Manor Lodge home who care for my mum. They do a wonderful difficult job that requires great care and attention they have made my mum feel welcome and wanted which is often forgotten when running around caring for many people all with different requirements. They give her
their time and are always around to offer help, but also allow her to have some independence and feel like she still has some control over her life.


I would also like to thank the manager of the home who has been wonderful and helped me through a very difficult time, she has shown me compassion and understanding and has directed me on how best to help mum to adjust and feel one of the crowd. The twice daily activities give the residents a reason to get up and join in and make new friends.


I looked at 18 homes in Essex before I found this one it was the only one where I felt the residents were not there to die but where she could enjoy herself and have fun in her last days.


Thank you.

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Review from Jennie (Daughter of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Manor Lodge are dedicated, caring, compassionate and kind. They treated my father with respect and dignity and ensured that he has medical help when required. He regarded the carers as his extended family.
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Review from Christina C (Daughter of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident at Manor Lodge since it opened; she died today at nearly 103 years of age. From the moment she set foot in Manor Lodge she was made to feel very welcome and she enjoyed every moment of her stay. The level of care and support were given by all the staff has been exceptional.
Every attention has been given to every detail to ensure her stay was as pleasant and fulfilling as possible.


The service given really was at the hotel level, with excellent, plentiful food and snacks, with staff who were always happy and willing to provide those little extras. For example, Manor Lodge provided a family party for her 100th birthday - excellent. My mother was always treated with dignity by very caring staff and her end of life care was exceptional.


There was always a good timetable of activities and live entertainment for the residents and a well-attended summer fete.


The premises were cleaned every day and the rooms and communal areas are very well appointed and secure.

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Review from Michele (Sister of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The care home does not ensure that residents have their own clothes, rugs, chairs. The food is very good. The residents do not have cream applied all over to ensure their skin is in good condition. Hair brushes are used on more than one person. Diets are only commenced when a dietary deems it necessary
not with common sense. If staff are hot the residents are not dressed warmly, it is known that the elderly feel the cold more. Feet should be elevated as feet swell.
Reply from Juliana Miles, Home Manager at Manor LodgeWe’re grateful for your feedback and I would like to assure you that we take all your concerns very seriously indeed. We’re very proud of our excellent reputation at Manor Lodge and if we have fallen short of this in any way we will of course address this immediately. Since submitting your review I understand that you have been able to meet with the home manager and other key individuals to discuss your sister’s care and I hope that you are now reassured. Thank you for taking the time to submit these comments and of course do let us know if you have anything else you’d like to raise and we’ll be more than happy to help.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Manor Lodge is calculated as follows: ( (573 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 656 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Natasha

Natasha Webster

Job Title: Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.


I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.


A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.


My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.


Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.


My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.