Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Lodge
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Total of 147, showing 121-140
Review from Beverley B (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been sent to hospital form a previous care home my father's general health was in an extremely poor condition, with grade 4 pressure sores. He was discharged from hospital to this care home to be treated for end of life. I am so pleased that, 9 weeks later, he is still with us, due to the care,
commitment nursing needs and devotion of all members of staff and he does no longer complain of being in pain and now and again we receive a smile.
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Review from A A (Friend of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friends Grandad moved into Manor Lodge recently from another home. He was welcomed with such wonderful smiles. He has now been here for a while and settled in well. He loves the independence of the gardens, the staff, the food, the activities and the staff treat him with kindness, dignity, it so
lovely to see him happy. Thank you.
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Review from Flora V (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with the care, facilities and the staff at the care home. I am particularly impressed with the entertainment programmes that are delivered on a daily basis. The members of staff make sure the experience is fun for everyone attending.
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Review from Julie V (Relative of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor since March 2015. I have always been impressed by the level of care provided by the staff and manager. Staff take time to get to know the residents and are constantly engaging them in conversations. The activities provided are plentiful, varied and geared to all levels
of participation. A favourite enjoyed by many residents and visitors is the accordion player, who encourages everyone to join in with instruments, singing and if able dancing with staff also participating.
The cleanliness of the home is at a very high standard and the food always looks and smells amazing.
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Review from V S (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I live abroad, I don't visit quite so often, but do regularly come over and speak with my mother daily. On visits, I always find her happy and contented, full of news as to what she has been doing. On calls, I always have the same conversations. The staff are always welcoming and attentive. I have
seldom heard her complain and then nothing serious.
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Review from Mike B (Relative of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been here since the end of November. She is happy and cared for. I always feel welcome by all staff at Manor Lodge.
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Review from Linda J (Daughter of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I came to view this care home with my mother, I felt very welcome. The staff are a delight to talk to and have made my mum feel safe and secure. She joins in all the activities, the whole home is very positive.
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Review from A B (Son-in-law of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, welcoming, staff take time to greet and make you feel part of the Manor Lodge family. Grounds and hallways clean and well maintained. Security is maintained but without feeling like a prison. Food sounds lovely. Home comforts and traditional.
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Review from D A (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is a home from home for mum - and all visitors feel so welcome. It is like one big family. There is a friendly atmosphere, extremely clean, great food choices and activities to suit everyone - but no pressure if mum does not want to join in. I feel so lucky to have mum in Manor Lodge. Thank
you all.
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Review from Julian B (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both my Mother and mother in law have lost clothes. Mum has one shoe missing. Mother in law has lost a pair. My Mum in Law lost 11 pieces of clothing. 9 have been found. She lost most of her underwear and a pair of shoes. We often buy new bras for my mother and they have gone missing. I have over the
year seen other residents wearing my Mum's clothes. All have been labelled. My Mum in law was only here for two weeks respite. Corridor often smells of urine.
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge

Thank you for taking the time to share your feedback. We’re delighted with the positive scores for Manor Lodge, particularly around activities, care and facilities. With regards to laundry, we apologise for the issues you have experienced. We would like to assure you that we have found the missing items and have put steps in place to improve the laundry service. Thank you again for taking the time to provide your feedback, and of course please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with.

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Review from Peter W (Friend of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit this care home once a week as a friend of a resident. I find the staff to be a friendly crowd and although living in a care home is never going to be ideal for anyone, they seem to be able to make life as pleasant as possible for my friend, whose physical problems are very challenging. I may
add, that I also visit this home and various others in the area, as part of a concert party. Manor Lodge compares very favourably in the way entertainment is organised, and the audience there are always lively and appreciative.
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Review from Alison N (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has Alzheimer's, a medically recognised degenerative disease. She, therefore, has severe medical needs. Manor Lodge staff care for her very well, as far as I am aware.
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Review from Roger G (Relative of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is a very warm and welcoming environment. We feel that our family member is very well supported and feel happy to know that she is safe and happy.
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Review from John T (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My siblings and I were very impressed when seven years ago we arranged for my mother to live here. Since then our expectations have never been disappointed. The daily activities are very good; the care and understanding of our mother and other residents are excellent. My mother is very well cared for,
secure and in trustworthy hands. I unequivocally thank the staff and commend Manor Lodge as a first-class care home.
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Review from H S (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home was always clean, well maintained and welcoming. Staff were very supportive, especially during Mum's end of life care - to both Mum and us as family members.


Food quality could have been better and staff should be allowed more time to just sit and chat to the residents but overall I

believe we chose the right home and Mum was in the best possible hands - thank you!
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge

Thank you for taking the time to leave your comments regarding Manor Lodge care home, we are so pleased that you are likely to recommend us and for believing that you chose the right home for your mother’s care.


Our team at Manor Lodge work hard to provide an excellent standard of care and believe in supporting each resident and their family in any way they can, so it is wonderful to hear that you felt they were supportive. However, we are sorry to hear that the food offering did not meet your expectations. Our chefs pride themselves on creating varied menus, with a focus on choice, nutrition and above all, taste. They meet with all residents to discover their personal preferences and always value honest feedback. We appreciate your views and will continue to work on providing delicious meals. Thank you once again for sharing your views on our home.

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Review from James L (Grandson of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
WRITTLE WARD


- Lack of staff to care for residents.
- Numerous times left alone in the lounge.
- Certain staff lacking patience.


BADDOW WARD


- More staff to patient ratio.
- Staff appear more patient.


- Lots of activities for residents - activity coordinator is fantastic with residents.
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Upkeep of Manor Lodge is to a very high standard, always clean and tidy.
Reply from Samantha Debenham, Marketing Support Administrator at Manor Lodge

Thank you so much James for your review of Manor Lodge and your high scores for the cleanliness and safety of the home, as well as the provision of activities. We are really appreciative of both your positive comments and the constructive observations you have made about Writtle and Baddow ward, and want to assure you that we take all feedback seriously. We ensure that our levels of staffing are always suitable to meet the needs of all residents seven days a week, and also overnight; however we have reflected on your comments and made appropriate changes to staffing on our residential suite, Writtle. We believe this has allowed for an even more supportive care team. Thank you again for taking the time to leave your comments and for the support you have given Manor Lodge.

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Review from Dawn L (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good standard of care with varied activities to stimulate and entertain. Active involvement encouraged by friends and relatives.
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Review from Jan W (Daughter of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Manor Lodge for the last 6 months, I only wish we had moved her from her previous home before.


There isn’t one thing my mum or myself dislike about the home, all the staff go out of their way to make my mum feel special and treat her with care, respect and dignity, nothing is

too much trouble.


The home is always very clean and has lovely decor. The rooms are perfect in size with lovely big windows and all en-suite. There are lots of little places to go sit and chat with a tea/coffee and lovely cake. The food is homemade with a good variety.


My mum would tend to just watch TV but in Manor Lodge, she is encouraged to join in with activities, and there is always something happening.

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Review from A B (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum took residence in Manor Lodge during April 2014 and remained there until she recently passed away in September 2017.
She had previously shown signs of early dementia and was anxious about moving from her own home into residential care. Nevertheless, she was warmly welcomed and encouraged to settle
in and accept her new home.
Over the ensuing two and a half years her dementia increased but the care was adjusted and adapted to meet her changing needs in a kind and compassionate, understanding way by all the staff at Manor Lodge. As the daughter of a resident, I never had cause to worry any matter I raised with the staff was quickly and efficiently dealt with. Their liaison with Mum's GP practice was speedy and when necessary persistent.
Eventually, of course, we had to face mum's demise. Their care for mum by Manor Lodge at this stage excelled itself and their care extended to myself and my sister at such a traumatic time for us was superb, beyond the realms of any expectation.
A big thank you to all at the Manor you are all a credit to your profession.
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Review from C S (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived here for 18 months and feels like it's home from home. She is very frail and has dementia and is treated with dignity and respect. All carers are kind and compassionate and are an extension to our family. The family are confident mum is in safe hands and are involved with every aspect
of her care.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

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