
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
The staff at Manor Lodge are fantastic. They genuinely care for their residents and treat them like family. This is all staff, nurses, carers, catering, cleaners and admin. They were all wonderful to my mum. My mum lived six months longer than was expected and I know this was due to the dedication of the whole team at Manor Lodge. I cannot thank them enough for their kindness to my mum and to us.
They are firm but so patient, the cleanliness and organisation of the premises is excellent and I would certainly recommend anyone to this care home should the need arise.
My husband entered Manor Lodge Care Home with dementia. His treatment there has been first class. He has recently died at the care home in the nursing section and they were very dignified at all times.
My mum was unable to take care of herself and has been in Manor Lodge since July 2018. I can't praise the care home enough, from the management to all the staff their care and kindness I couldn't ask for more for my mum and I know when I walk away she is so well looked after and very safe. No matter what time or what day I go her care remains the same I'm 100% rested knowing my mum is in the best care home.
Manor Lodge. What can I say? Superlatives are not nearly enough. My experience, having visited many other 'establishments', was jaundiced. From the moment I was greeted, on entering Manor Lodge, the care taken to answer all my concerns, to the welcome my mother as the resident received, was excellent. I wondered if it could be maintained. I need not have worried. Manor Lodge exceeded my and my mother's expectations. The staff, without exception, to both of us, were superb, caring and resident focused. My mother's room was all that she needed, that she could, and did, individualise to her wishes. Hygiene was and is a priority, and food and fluids monitored to promote well-being - both varied and a good flavourful selection - with cakes and pastries to tempt the pallet. Likened to a hotel stay, I have and do unreservedly recommend to all. There will be those who expect the earth, or perfection, both are unrealistic. For the most precious life, my mother's, I had trusted her care to Manor Lodge. Not a day passed when I or she felt that trust was misplaced.
Management and staff appear dedicated to the wellbeing of my wife which is a great comfort and relief from future anxiety.
Manor Lodge is led from the top and it’s evident in every level of service.
Thank you, Manor Lodge, from the bottom of my heart and you will forever be in my thoughts.
You are a credit to the caring profession.
Manor Lodge provided first-rate care for my father over a period of three years in the Baddow and latterly and Danbury Units. The staff were always helpful and extremely patient with him. My mother and I would not hesitate to recommend Manor Lodge.
The care of our mother was amazing.
Thank you once again we could not have found a better place for her.
My wife has become a resident, I feel she is safe cared for, entertained and treated with respect, as is all of our family.
When you go to sleep at night and don't worry, you know you have picked the right care home. The staff all know my dad by his name and I know that pleases him very much, even the reception and maintenance team go out of their way to get to know the residents and are so friendly.
Manor Lodge is a very special care home, somewhere you quickly feel is home to your loved and it is a pleasure to visit. The excellent staff are always friendly, helpful and very professional. nothing is too much trouble. It's always very clean in the general areas as well as the residents own room. the management style is key, hands-on which I am sure makes for the high standard throughout the home.
Taking a typical visit step by step - parking sometimes very limited. Welcome is always friendly - security good - care home always has a clean and light appearance - Pleshey Lounge is comfortable although TV is too small. Rooms are pleasant and clean although only one visitor chair. Staff are always friendly. Facilities - 'conservatory' with small kitchen feels like we've gone out (very pleasant). Highlight of August must be the fete despite working hard (and doing very well) on entertainment all year round the staff pull out all the stops for what is a very enjoyable day - lovely to see them all join in.
A very open care home. You can visit any time. Very clean and fresh looking. Staff appear to genuinely have the residents best interest at heart. Staff are friendly and always on hand if needed.
Living overseas, I was so grateful to know he was safe, secure and well cared for. In the early days, there were plenty of activities for him to join in and later as he needed higher care, the staff treated him with dignity an respect.
I would highly recommend Manor Lodge to anyone.
The residents are always happy to attend with the carers. Everyone who can, joins in and we can see they genuinely enjoy themselves here.
We always feel very welcomed by all involved.
The resident is very happy here at Manor Lodge. She is very well looked after and cared for. All the staff are very kind and helpful. I couldn't ask for more.
This is one of the nicest care/nursing homes I have visited. Extremely clean, no nasty smells. Lovely caring staff, exceptional care and excellent management.
Having been sent to hospital form a previous care home my father's general health was in an extremely poor condition, with grade 4 pressure sores. He was discharged from hospital to this care home to be treated for end of life. I am so pleased that, 9 weeks later, he is still with us, due to the care, commitment nursing needs and devotion of all members of staff and he does no longer complain of being in pain and now and again we receive a smile.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
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