Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Lodge
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Total of 147, showing 61-80
Review from Rachael C (Granddaughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, pleasant surroundings. Lots of activities for residents and their families. Clean, tidy and welcoming.
A couple of ladies are exceptional and stand our from the rest.
Reply from Hannah Atherley, Reviews Team at Manor Lodge

Hi Rachael, thank you for rating us 5 stars and for the lovely feedback on our team.

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Review from T J (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Manor Lodge (Chelmsford) for a few months now, initially in the care section and recently in the nursing care section. The staff are very attentive, friendly, informative and always looking out for the residents in a genuinely kind and caring manner. Our family's frequent visits
are always welcomed and we always have immediate access to my Mother. The staff are very proactive in encouraging social interaction with other residents. The nursing care which we recently experienced has been exceptionally professional. All staff were very helpful in my Mother's transition from care to nursed sections and proactively kept us informed of all steps and our many concerns. Staff in both sections are very regular in checking in on my Mother to make sure all is well and all her needs are being met. The building is pleasant and functional. I would thoroughly recommend this care home and its wonderful staff. I sleep much easier knowing that she is being so well cared for.
Reply from Caprice Geisha, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about the home and the staff, it really does mean a lot to us. We are so glad you are happy with the level of care your mother receives at Manor Lodge.

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Review from Claire T (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Manor Lodge for just over a year and I can honestly say he loves it. He is extremely well cared for in all aspects of his care. He especially likes the activities and joins in all those he can. A really big thing for us as a family is we know dad is happy and well cared for so
we have no worries.
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Review from A T (Grandson of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in every aspect.
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Review from Linda F (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the first phone call to the home, I felt as if I was understood. The manager showed us around the home felt welcoming and homely. My mum was only there a short time but was really looked after. Nothing was too much trouble. When Mum passed away I was treated with care and dignity by the amazing
staff.
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Review from Carol B (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here nearly two months. We were apprehensive and extremely emotional having made the decision to place her in a care home. We really needn't have worried. Manor Lodge is just wonderful, clean, modern and perfect for Mum's needs. The staff, each and every one of them, are truly wonderful.
Caring and compassionate. We have absolutely no concerns about having chosen this wonderful home for Mum.
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Review from Leigh M (Son of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Manor Lodge in the first instance due to the CQC grading of outstanding. Following a joint visit, we grilled the staff about all of our concerns. Our questions were answered fully and we found the staff to be very friendly, even those who were just met in passing. Many of the staff have been
here for some years, which is reassuring. The venue is clean and tidy. The food is good and they have a good activity regime. Nothing seems to be too much trouble. Staff regularly pop in to check on Mum during our visits, again very reassuring.
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Review from J S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was so friendly and happy. Lovely environment. I'm very happy that my mum is staying in Manor Lodge.
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Review from Patricia W (Friend of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this to be an excellent home. Having been to several care homes, I can honestly say I find this to be the best. Staff seem to be very attentive to their residents.
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Review from Chris D (Son of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff provide a friendly and welcoming environment.
Any issues are responded to quickly and efficiently.
Overall, my father is very happy with the care he receives.
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Review from Barry G (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding ++


My mum has challenging medical and mental needs. 2 previous homes have failed badly to meet these and have caused Mum to go into hospital 7 times in 12 months.


Manor Lodge simply have things under control through outstanding nursing and care staff, plus very professional and dedicated

management.


We couldn't ask for more! Thank you!!

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Review from Sarah H (Relative of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was at Manor Lodge for respite care; she loved her time here. The staff was really attentive to all her needs. It's always clean.
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Review from Charlotte P (Granddaughter of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan loves it here, the staff are all very friendly and welcoming. The receptionists are always bubbly and talkative and her room is always cleaned to a good standard.
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Review from F M (Daughter of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm surprised at the high level of care and support that Mum gets and with the genuine interest that the staff have towards her (and caring). The food is excellent.
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Review from P C (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad moved into Manor Lodge two years ago - I am so happy with the care he has received - always busy doing activities, and enjoys the food - and staff treat him with kindness. Lovely home.
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Review from Kerry A (Granddaughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is a resident here and is always happy, content and engaged when I visit. He likes doing all the activities. He is treated with such kindness and dignity and I am so pleased to see him so settled and cared for.
Thank you Manor Lodge.
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Review from Lisa M (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care my mother is receiving at Manor Lodge. Very friendly staff who treat us all like family.
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Review from Jacqui O (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose well, Mum is so happy. Manor Lodge is well run and I would highly recommend.
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Review from Karen L (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived at Manor Lodge for 2 years. He is treated kindly with care, joins in well with activities. The home is clean and always smells fresh. I'm happy to found such a wonderful home.
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Review from Jade W (Granddaughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge has been wonderful for my nan. She is always treated with dignity and respect. My nan is always smiling when I visit and seems to enjoy joining in with the activities. The food always looks so nice, especially the deserts and the staff assist my nan so well. She is very happy and comfortable
at Manor Lodge.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.