Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 159 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Webster (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (159)

9.9

Manor Lodge has a Review Score of 9.9 (9.858) out of 10, based on 56 reviews in the last 2 years.
Over all time Manor Lodge has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Lodge
  • 75
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Total of 159, showing 61-80
Review from John G (Nephew of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked our uncle in for respite care after a fall and hip replacement. He has other complex needs that require monitored medication and diet. Staff have been kind, respectful and attentive and have sought additional medical support when required. Communication between Manor Lodge and our family has
been faultless. Overall the service is excellent, it is a great relief to know that our uncle is in a safe, supportive and well-managed environment.
Reply from Karla Smith, Reviews Team at Manor LodgeHi John, thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Barbara R (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved in just before Christmas and I have found the staff very kind and caring. The facilities are very good and he is being very well looked after.
I feel completely worry-free that his best interests are being catered for.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Barbara, thank you for such lovely words regarding our colleagues and facilities, we are so pleased to hear you are worry free and your experience with us has been a positive one.
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Review from Steve G (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Manor Lodge since the 11th of December. We had to arrange his stay as I had a medical procedure booked that will involve a six to eight week recovery. From the initial phone call that I made to Manor Lodge, I have found the management and staff to be very professional people, but
they have a very caring and courteous way of dealing with their clients and their families. I can honestly say that every member of staff have been wonderful to my father and to me, and whatever I have requested for him has been carried out quickly and courteously. The staff treat my father kindly and politely and nothing is too much trouble for them. Obviously I had concerns about my father going to a home, but I need not have worried, I am delighted with every aspect of my father's care. He has not yet started to get involved with the many and various daily activities, but every day the staff try to encourage him. I cannot speak highly enough of Manor Lodge, I know that my father is safe and cared for.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Steve. Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your journey with us has been a positive one.
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Review from J M (Brother of Resident) published on 17 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home appears bright and clean and purposeful and recently built. Staff are plentiful, caring and helpful. Rooms are small but contain their own en-suite. There appear to be plenty of activities for residents. Relatives can come and go as they please. There are plenty of coffee and cake places. Staff
are all cheerful and appear to learn the Christian names of new residents very quickly.
Reply from Karla Smith, Reviews Team at Manor LodgeHi, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after both of your sisters.
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Review from Marion P (Daughter of Resident) published on 10 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly welcoming care home. From the moment one enters, one is met by warmth. It is light and spacious. All the staff are caring and receptive to any requests, either from residents or relatives. I speak from the experience of two years visiting my father, and I know that he is loved and well cared
for. As a visitor, I also feel that the care extends to us as well.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Marion, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care for your father and your family at Manor Lodge.
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Review from Sue P (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Manor Lodge in April 2023, he was in a very weakened state. Dad had reservations about entering the care environment but after one day said to me "I love it here and I don't want to go home". Manor Lodge gave Dad the comfort of always feeling safe, knowing help was on hand
24/7. He loved the staff who were, without exception, kind to him and I witnessed the gentleness of staff to residents when they did not know they were being observed.
As Dad's family, I had 100% peace of mind that he was being looked after.
I wouldn't hesitate to recommend Manor Lodge, I feel the staff became friends both to my dad and my family.
It's scary to place a loved one in care but if you choose Manor Lodge don't even consider they won't be cared for well, they will be.
Reply from Karla Smith, Reviews Team at Manor LodgeHi Sue, thank you very much for taking the time to leave us feedback about your experience. It was our absolute pleasure to be able to be part of Dad's life. We will miss him dearly.
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Review from Sharon B (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff at Manor Lodge to be sensitive to the needs of my father and our family. They are so caring and thoughtful and keep me informed of everything. The care home provides a calm environment with lots of activities for the residents.
Reply from Reviews Team, Reviews Team at Manor LodgeHi Sharon, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care and activities at Manor Lodge.
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Review from Jane D (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge has truly been a blessing for our mum, especially after a challenging year. Our first interaction with Karla set the tone for the exceptional care and dedication we've experienced throughout our journey. Karla's extraordinary efforts to secure a room for our mother as a matter of urgency,
understanding that independent living was no longer safe, left a lasting impression.


The entire staff has been exceptional in addressing our mother's needs, and their swift adjustment of her medication led to a remarkable transformation in just days. What distinguishes Manor Lodge is the unwavering commitment of their staff, who radiate happiness, friendliness, and approachability.


Knowing that our mum is in the hands of such a dedicated and compassionate team provides us with priceless peace of mind. Manor Lodge's positive impact on our family and, most importantly, on our Mum is immeasurable. Words cannot adequately express our profound gratitude.

Reply from Reviews Team, Reviews Team at Manor LodgeHi Jane, thank you so much for your kind words, it really does mean a lot to the full team at Manor Lodge.
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Review from Richard C (Stepson of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather has settled very well at Manor Lodge, thanks to the care and attention of all the staff. We would like to pay particular thanks to the care team who have worked hard to ensure that my stepfather is comfortable and welcomed.
Reply from Reviews Team, Reviews Team at Manor LodgeHi Richard, we are so pleased to hear your stepfather has settled very well at Manor Lodge. Thank you so much for your lovely words.
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Review from Linda A (Daughter of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge is a wonderful home with lovely, caring, helpful staff and great food. I am so pleased that my Mum is there, she’s been made so welcome by everyone from the moment she arrived and she’s so pleased to be there. I have complete peace of mind that she is so well looked after.
Reply from Reviews Team, Reviews Team at Manor LodgeHi Linda, thank you very much for your glowing review, it really does mean the world to us.
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Review from Linda D (Relative of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Manor Lodge seven years ago. Now my 102 year old aunt is a resident - some staff still working there from seven years ago!
Excellent care from the staff.
Lots of activities and interaction from the activity staff (2 of which were working when Mum was a resident).
Highly
recommend this care home to others.
Reply from Karla Smith, Karla Smith at Manor LodgeHi Linda thank you very much for your lovely words.

At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from G M (Granddaughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is lovely with friendly and wonderful staff. We feel very happy with the care Nanny receives here.
Reply from Hannah Atherley, Reviews Team at Manor LodgeHi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Rachael C (Granddaughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, pleasant surroundings. Lots of activities for residents and their families. Clean, tidy and welcoming.
A couple of ladies are exceptional and stand our from the rest.
Reply from Hannah Atherley, Reviews Team at Manor LodgeHi Rachael, thank you for rating us 5 stars and for the lovely feedback on our team.
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Review from T J (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Manor Lodge (Chelmsford) for a few months now, initially in the care section and recently in the nursing care section. The staff are very attentive, friendly, informative and always looking out for the residents in a genuinely kind and caring manner. Our family's frequent visits
are always welcomed and we always have immediate access to my Mother. The staff are very proactive in encouraging social interaction with other residents. The nursing care which we recently experienced has been exceptionally professional. All staff were very helpful in my Mother's transition from care to nursed sections and proactively kept us informed of all steps and our many concerns. Staff in both sections are very regular in checking in on my Mother to make sure all is well and all her needs are being met. The building is pleasant and functional. I would thoroughly recommend this care home and its wonderful staff. I sleep much easier knowing that she is being so well cared for.
Reply from Caprice Geisha, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about the home and the staff, it really does mean a lot to us. We are so glad you are happy with the level of care your mother receives at Manor Lodge.
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Review from Claire T (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Manor Lodge for just over a year and I can honestly say he loves it. He is extremely well cared for in all aspects of his care. He especially likes the activities and joins in all those he can. A really big thing for us as a family is we know dad is happy and well cared for so
we have no worries.
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Review from A T (Grandson of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in every aspect.
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Review from Linda F (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the first phone call to the home, I felt as if I was understood. The manager showed us around the home felt welcoming and homely. My mum was only there a short time but was really looked after. Nothing was too much trouble. When Mum passed away I was treated with care and dignity by the amazing
staff.
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Review from Carol B (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here nearly two months. We were apprehensive and extremely emotional having made the decision to place her in a care home. We really needn't have worried. Manor Lodge is just wonderful, clean, modern and perfect for Mum's needs. The staff, each and every one of them, are truly wonderful.
Caring and compassionate. We have absolutely no concerns about having chosen this wonderful home for Mum.
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Review from Leigh M (Son of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Manor Lodge in the first instance due to the CQC grading of outstanding. Following a joint visit, we grilled the staff about all of our concerns. Our questions were answered fully and we found the staff to be very friendly, even those who were just met in passing. Many of the staff have been
here for some years, which is reassuring. The venue is clean and tidy. The food is good and they have a good activity regime. Nothing seems to be too much trouble. Staff regularly pop in to check on Mum during our visits, again very reassuring.
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Review from J S (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was so friendly and happy. Lovely environment. I'm very happy that my mum is staying in Manor Lodge.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Manor Lodge is calculated as follows: ( (573 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 656 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Natasha

Natasha Webster

Job Title: Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.


I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.


A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.


My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.


Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.


My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.