
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
My mum loved Manor Lodge and remarked that she could not fault it! The staff were friendly, approachable and so kind. She enjoyed the variety of activities including making Easter hats. She made friends there and the staff were sorry to see her go after building such a lovely relationship with Mum - which is a testament to their commitment to those they care for even over a short period of time.
Hi, your lovely review is so touching. It was our honour to look after your mum for her respite stay. She is such a lovely and kind lady and we miss her already.
From the day that Mum moved in we knew that she would receive the best care possible and despite her advancing dementia, she still enjoyed all of the activities and developed a genuine friendship with her carers, as did we.
The staff were incredibly supportive during Mum's last few days and treated her with dignity and love. They bent over backward to help us provide Mum with a peaceful end and took all of the stress away from a difficult few days. Their care was genuinely heartwarming and beautiful. We can honestly say that we saw the best of humanity in action. The managers should be very proud of all of their staff.
We will miss the friends that we made there and the delicious cakes that were always on offer!
Your lovely review is so touching. It was our honor to look after your Mum. She was a lovely and kind lady. We will always think fondly of her. Please do still pop in to see us, you became part of the family too.
All staff are friendly and helpful and they always acknowledge my Mother when we are walking about the home, using her name to say hello. We are listened to by the carers and the management team and problems are resolved. We are kept informed of any changes or incidences concerning my Mother and every effort is made to maintain her cleanliness. The activities are varied and the staff seem to join in with great enthusiasm encouraging participation whenever possible. Seeing photos on social media is great. It would be nice to see more home comforts or familiar objects in the day room and the communal ‘café’ areas so that it looks less like a care home and more like a home/hotel. However, I realize this could be tricky in some areas.
What a lovely review. Thank you so much for spending the time to write such lovely words, we are very grateful. It is our pleasure to support your mum.
My mum spent from December until February 2024. Her time there was good. She was well cared for and felt loved, all the staff were so kind and lovely. In particular the staff on Roxwell ward, they went over and above to make her comfortable. Mum felt safe with them and they cared for her in a way that I would have expected. Mum was in their care until the day she passed away. Thank you Manor Lodge for making my mum's last few weeks the best that anyone could have done.
Hi, thank you very much for taking the time to leave us feedback about your experience and your beautiful words. It was a pleasure to be part of mums journey she is missed dearly, especially by the team on Roxwell,
He was made so welcome by you all and made friends during his stay.
His being safe and cared for so well enabled us to enjoy our holiday so much more.
Thank you very much for taking the time to leave us feedback about your experience. It was a joy to be able to see Dad again and look after Dad for three weeks; he is such good fun and a true gentleman.
When we visit there is always a member of staff on hand if we have any queries, and they are all friendly, kind and attentive. We would definitely recommend Manor Lodge.
Thank you very much for such a lovely review. We are so pleased that Dad settled in well and that the Colleagues at Manor Lodge have been so friendly, kind and attentive, we will be sure to pass the comments on to the team.
I have found Manor Lodge to be very efficient and helpful. My mum is being well cared for which is a great relief for me. Manor always keeps me informed of everything going on often before my mum even tells me.
We are pleased to hear your experience with us is a positive one and that you are regularly updated about Mum.
We booked our uncle in for respite care after a fall and hip replacement. He has other complex needs that require monitored medication and diet. Staff have been kind, respectful and attentive and have sought additional medical support when required. Communication between Manor Lodge and our family has been faultless. Overall the service is excellent, it is a great relief to know that our uncle is in a safe, supportive and well-managed environment.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I feel completely worry-free that his best interests are being catered for.
Hi Barbara, thank you for such lovely words regarding our colleagues and facilities, we are so pleased to hear you are worry free and your experience with us has been a positive one.
My father has been in Manor Lodge since the 11th of December. We had to arrange his stay as I had a medical procedure booked that will involve a six to eight week recovery. From the initial phone call that I made to Manor Lodge, I have found the management and staff to be very professional people, but they have a very caring and courteous way of dealing with their clients and their families. I can honestly say that every member of staff have been wonderful to my father and to me, and whatever I have requested for him has been carried out quickly and courteously. The staff treat my father kindly and politely and nothing is too much trouble for them. Obviously I had concerns about my father going to a home, but I need not have worried, I am delighted with every aspect of my father's care. He has not yet started to get involved with the many and various daily activities, but every day the staff try to encourage him. I cannot speak highly enough of Manor Lodge, I know that my father is safe and cared for.
Hi Steve. Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your journey with us has been a positive one.
The home appears bright and clean and purposeful and recently built. Staff are plentiful, caring and helpful. Rooms are small but contain their own en-suite. There appear to be plenty of activities for residents. Relatives can come and go as they please. There are plenty of coffee and cake places. Staff are all cheerful and appear to learn the Christian names of new residents very quickly.
Hi, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after both of your sisters.
A truly welcoming care home. From the moment one enters, one is met by warmth. It is light and spacious. All the staff are caring and receptive to any requests, either from residents or relatives. I speak from the experience of two years visiting my father, and I know that he is loved and well cared for. As a visitor, I also feel that the care extends to us as well.
Hi Marion, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care for your father and your family at Manor Lodge.
As Dad's family, I had 100% peace of mind that he was being looked after.
I wouldn't hesitate to recommend Manor Lodge, I feel the staff became friends both to my dad and my family.
It's scary to place a loved one in care but if you choose Manor Lodge don't even consider they won't be cared for well, they will be.
Hi Sue, thank you very much for taking the time to leave us feedback about your experience. It was our absolute pleasure to be able to be part of Dad's life. We will miss him dearly.
I have found the staff at Manor Lodge to be sensitive to the needs of my father and our family. They are so caring and thoughtful and keep me informed of everything. The care home provides a calm environment with lots of activities for the residents.
Hi Sharon, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care and activities at Manor Lodge.
Manor Lodge has truly been a blessing for our mum, especially after a challenging year. Our first interaction with Karla set the tone for the exceptional care and dedication we've experienced throughout our journey. Karla's extraordinary efforts to secure a room for our mother as a matter of urgency, understanding that independent living was no longer safe, left a lasting impression.
The entire staff has been exceptional in addressing our mother's needs, and their swift adjustment of her medication led to a remarkable transformation in just days. What distinguishes Manor Lodge is the unwavering commitment of their staff, who radiate happiness, friendliness, and approachability.
Knowing that our mum is in the hands of such a dedicated and compassionate team provides us with priceless peace of mind. Manor Lodge's positive impact on our family and, most importantly, on our Mum is immeasurable. Words cannot adequately express our profound gratitude.
Hi Jane, thank you so much for your kind words, it really does mean a lot to the full team at Manor Lodge.
My stepfather has settled very well at Manor Lodge, thanks to the care and attention of all the staff. We would like to pay particular thanks to the care team who have worked hard to ensure that my stepfather is comfortable and welcomed.
Hi Richard, we are so pleased to hear your stepfather has settled very well at Manor Lodge. Thank you so much for your lovely words.
Manor Lodge is a wonderful home with lovely, caring, helpful staff and great food. I am so pleased that my Mum is there, she’s been made so welcome by everyone from the moment she arrived and she’s so pleased to be there. I have complete peace of mind that she is so well looked after.
Hi Linda, thank you very much for your glowing review, it really does mean the world to us.
Excellent care from the staff.
Lots of activities and interaction from the activity staff (2 of which were working when Mum was a resident).
Highly recommend this care home to others.
Hi Linda thank you very much for your lovely words.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Manor Lodge is lovely with friendly and wonderful staff. We feel very happy with the care Nanny receives here.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
A couple of ladies are exceptional and stand our from the rest.
Hi Rachael, thank you for rating us 5 stars and for the lovely feedback on our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.