Manor Lodge

Manor Road, Chelmsford CM2 0EP
Review Us
9.9 157 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
Show Manor Lodge on the Map

Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (157)

9.9

Manor Lodge has a Review Score of 9.9 (9.853) out of 10, based on 58 reviews in the last 2 years.
Over all time Manor Lodge has 157 reviews.

Overall Experience
  • 138
  • 18
  • 0
  • 1
  • 0
Date Published
  • 157
  • 16
  • 29
  • 58
  • 99
Reviewer Connection to Manor Lodge
  • 73
  • 26
  • 9
  • 8
  • 6
  • 6
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 157, showing 21-40
Review from K W (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our whole experience with Manor Lodge has been extremely reassuring. After a couple of visits we were planning to move Mum in this Summer. However circumstances changed & we needed a room earlier. A room became available & the transition went very smoothly. Obviously it is an anxious time for all,
but we were all treated with empathy & understanding. The staff are very friendly, caring & encouraging. Members of our family visit regularly & are always welcome. It has meant a lot to our family to know that Mum is in a safe & friendly environment where she feels comfortable. Having that reassurance is paramount.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you so much for sharing your kind words. We're truly glad to hear that the transition went smoothly and that Mum feels safe and comfortable here. Providing a caring and welcoming environment is our top priority, and it means a lot to us that your family feels reassured and supported throughout this time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne L (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Manor Lodge for 3 weeks now and already I notice a huge difference in her well being. She has more energy and absolutely loves the food!
The staff are fantastic and are always on hand if mum needs anything, although she is fiercely independent she is giving into the assistance which
is fabulous.
I thought it would take a lot longer for mum to settle in but I think she is actually enjoying the attention she receives which is great to see.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you so much for such a lovely review, It's so uplifting to hear that your mum has settled in so well at Manor Lodge and is already experiencing such positive changes in her well-being! It's wonderful that she's embracing the support while enjoying the care and attention from the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had noticed that my Mother was declining and she needed more help than I and my sister could provide.
We booked a visit to Manor Lodge, met the Manager there and we assured by what we saw and heard that this was the right place for my Mother.
From the start she received the care and attention that
she needed and loves it there.
The staff are all very helpful and my Mum really appreciates this and has built up relationships quickly.
She seems to have a "new lease of life" there.
We are very thankful for all that has been done for her.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience.It's wonderful to hear that your mother has found a place where she feels cared for and valued, and that the supportive staff at Manor Lodge have made such a positive impact on her well-being. It is heartwarming to know she feels a renewed sense of happiness and connection.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to hospital on Xmas Day. It was quickly apparent that, when discharged, she would need residential care and to satisfy a fiercely independent 94 year old, and her family, this needed to be special. Manor Lodge was first on my list and also became the last. From the initial meet and
greet and the walk through of the facilities and accommodation, the professionalism and dedication of the staff was apparent. Unfortunately my mum's health deteriorated and the requirement changed from nursing to palliative care. Mum was in hospital for 7 weeks, throughout this time the management team were in regular contact with advice, guidance and support to help me through the vagaries of the NHS ICB and discharge bureaucracy. Mum did transfer, but for the shortest of times. In her final hours Mum, and my family, were granted respect and dignity from the nursing team that I am so grateful for.
My heartfelt thanks to the Manor Lodge family for their kindness at a difficult time.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you so much for your heartfelt review. We are truly touched by your kind words and are so glad to hear that your mother's experience at Manor Lodge has been positive. Our team is dedicated to providing the highest level of care and support, not just for the residents but for their families as well. We're honored that you chose Manor Lodge for your mother's care. Thank you again for sharing your experience with us!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole R (Daughter of Resident) published on 19 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff we have met so far are so supportive, caring, pleasant and helpful and can't do enough for my mum. I am secure in the knowledge that mum is in the best hands and is being cared for as she would have wished.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience of Manor Lodge. We are delighted that you feel assured by the care and support we are providing for your mum and that she has settled so well with us in a short space of time. We set a high standard for ourselves at Manor Lodge so we are very pleased to hear that your experience with us has been such a positive one. Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire S (Niece of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she would be happy there and cared for. All initial meetings with the Manager were friendly and any questions we had were answered and we went away feeling less anxious
about the situation.
Moving my aunt in went very smoothly and she was made to feel very welcome.
She has appeared much happier since living there which has given us much needed peace of mind.
Manor Lodge has plenty of activities for the residents with no obligation to join in.
We would definitely recommend this care home.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Manor Lodge Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were brill. Very attentive and experienced. Food delicious and great choices.
Safe and welcoming space for my mother. YouTubing the big lounge TV for elvis and manilow is a regular occurrence.
Had two weeks respite there and visited mum regularly, she conversed and engaged more than for a long
long time. Quite amazing really
Reply from Karla Smith, Reviews Team at Manor LodgeWe are so grateful for you spending the time to leave such lovely words for us. It was our pleasure to be able to support mum and be able to see her blossom. We look forward to seeing mum at some our our monthly events.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Manor Lodge for a year now and ever since the beginning we have been pleasantly surprised with the care that she has received both for her physical health as well as her mental health which is such a relief for the whole family because you hear of some horror stories
elsewhere.
They ensure activities are available for all levels of ability and involvement of the family is always considered. We sleep well knowing that they are doing their best for her.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you for your lovely review, it means so much to us all here at Manor Lodge that you, and your family are happy with our consistent care and activities. It is a pleasure to be able to support Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Manor Lodge just 4 weeks ago and already we have noticed a significant improvement in both her physical and mental health. She is happier, less anxious and is enjoying eating again. She has settled in remarkably well, and has made friends with both other residents and staff.
The
staff are exceptional in the way they interact with my mother and other residents- they are so kind, respectful and responsive. Nothing is too much trouble.
As relatives, we have also been looked after well and made to feel welcome. It is not an easy time when a loved one needs residential care, but the staff at Manor Lodge have been so helpful and supportive and have made it so much easier.
I can now enjoy quality time with my mother again, knowing that she is safe, happy and well looked after.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you for taking the time to write such a heartwarming review, we are so pleased to hear that the kindness, respectfulness and responsiveness of colleagues have shown through and mum has made great improvement.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Husband of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home in all respects. There is generally enough staff available to meet all the resident's care needs, including medical staff, 24 hours a day. All rooms are en suite and maintained to a high standard. Family members are well supported and can visit at any time, staying overnight
if they wish.
I do not have much experience of other care homes, apart from visiting more distant relatives, but have not yet seen a better one.
Manor Lodge benefits from being in a modern bespoke building and the staff respond accordingly.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience.At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Relative of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the people that make all the difference and one of the staff has been a true lifesaver. From the moment that we came to see the home, through to settling in and getting used to her surroundings. This staff member is ready to listen, deals with anything that has been brought to her attention and
remains kind and loving throughout.
Thank you for your support, cheer, help and positivity. You make a hard experience lovely.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you so much for spending the time to write such lovely words we are so pleased that colleagues have helped make the journey into Manor Lodge such a positive experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave J (Friend of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first visit to the home. I was struck by the overall welcome which was genuine in terms of the staffs attitude to their residents and their visitors alike. The decoration and quality of the food was excellent.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie F (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Manor Lodge, Chelmsford for over six years before sadly passing away in October 2024. Throughout that time, the level of care provided for her was beyond exceptional. I think back particularly, to the trying times of Covid and the staff did everything possible to ensure
we had continued communication with them and visits wherever possible.
Over the past eighteen months, my mother-in-law deteriorated with the progression of Parkinsons and Dementia - both very cruel illnesses and she was difficult to care for at times. The staff always had a smile and kind words for her, they had taken the time to get to really know her and understood when to cajole, when to be firm and when to be humorous.
The staff were so friendly and helpful and incredibly sensitive - especially as we neared the end. Nothing was too much trouble. Communication was excellent and we were welcomed at any time.
I cannot thank the staff enough for their kindness.
Reply from Reviews Team, Reviews Team at Manor LodgeThank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. It was a pleasure to be able to have your mother-in-law with us and will always be part of our Manor Lodge family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tricia C (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge has a warm and welcoming atmosphere. Staff are friendly, helpful and professional and the level of care provided to my dad since his admission in October has been exceptional. His physical health is the best that it has been in a long time and despite the confusion caused by his dementia,
he is settled and content. He has remarked himself on more than one occasion how well looked after he is and how lovely the staff are.
Thank you to all the team at Manor Lodge for helping my dad to settle in so well in such a short space of time. A special mention to one of the staff who responded immediately to a request for my dad to have temporary access to a wheelchair to enable him to get outside. Small things like this really do make a big difference.
Reply from Reviews Team, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lisa M (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved my mum from another care home to Manor Lodge so I was concerned about what impact the move would have on her. I was able to move her belongings and set the room up before the move so that when she arrived she had familiar things to make her feel at home. The staff have been amazing
throughout the whole process, kept me informed of everything and been very attentive to Mum. The rooms are very clean and spacious and Mum's room has French doors which overlook the garden. I like the central area which can be used when visiting with refreshments available so it feels like you are in a coffee shop and there is an outside seating area too. All in all the transition for mum has been smooth and mum has settled well and I'm so glad I decided to move her to Manor Lodge.
Reply from Reviews Team, Reviews Team at Manor LodgeHi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth W (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled very well at Manor Lodge thanks to the kindness and amazing care she has received from the staff there. Everyone has been so helpful and I have had very good communication with staff which has reassured me that my mum is happy there. She has been relaxed and content during our
visits and other visitors have remarked that she seems perkier!
Reply from Karla Smith, Reviews Team at Manor LodgeWhat a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and of course Koda as part of the Manor family, and we are so happy that mum has perked up. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie B (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother has only been with Manor Lodge since August, we have been made to feel very welcomed and all the staff have been very attentive to mums needs, however small they may seem.
The nursing care is very holistic and nothing is too much trouble and all staff Seem to genuinely care about
all the residents.
It very much has a home-from-home feel and I would definitely recommend Manor Lodge.
Well done and keep doing what you do.
A very contented daughter who has peace of mind.
Xx
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. What a lovely review. Thank you so much for spending the time to write such lovely words. We think of you and Mum as part of our Manor family, and we are so happy that you are happy. Thank you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V F (Niece of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD
but still enjoying chats and quite sociable, just not safe enough on his own. Baddow ward team have worked hard to integrate him and meet his needs, despite him being quite stubborn sometimes. I felt included in the crossover of his care and always felt listened to. My suggestions were valued and carried out. What I most like is everyone knows his back story, to engage him in conversations that he is interested in. I see him come alive when certain activities start especially at meal times. Amazing chef and team. Super lounge, garden and cake when visiting. He loves it and I was listened to carefully about foods he would like. He was barely eating at home but now enjoys all meals. This is a lovely home.
Reply from Karla Smith, Reviews Team at Manor LodgeWe are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D E (Son of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very quick to respond to a need for respite care at short notice.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed to
withdraw more.
Reply from Karla Smith, Reviews Team at Manor LodgeHere at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel M (Daughter-in-law of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manor Lodge team were amazing when my mother-in-law came to stay for short-term respite when we went away on holiday.
She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are immensely
grateful to the Manor Lodge team and hope she will be able to return again next year.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Manor Lodge is calculated as follows: ( (592 Excellents x 5) + (76 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 680 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (106)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.