Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
  • 129
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Date Published
  • 147
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Reviewer Connection to Manor Lodge
  • 70
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Total of 147, showing 21-40
Review from Dave J (Friend of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first visit to the home. I was struck by the overall welcome which was genuine in terms of the staffs attitude to their residents and their visitors alike. The decoration and quality of the food was excellent.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.

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Review from Julie F (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Manor Lodge, Chelmsford for over six years before sadly passing away in October 2024. Throughout that time, the level of care provided for her was beyond exceptional. I think back particularly, to the trying times of Covid and the staff did everything possible to ensure
we had continued communication with them and visits wherever possible.
Over the past eighteen months, my mother-in-law deteriorated with the progression of Parkinsons and Dementia - both very cruel illnesses and she was difficult to care for at times. The staff always had a smile and kind words for her, they had taken the time to get to really know her and understood when to cajole, when to be firm and when to be humorous.
The staff were so friendly and helpful and incredibly sensitive - especially as we neared the end. Nothing was too much trouble. Communication was excellent and we were welcomed at any time.
I cannot thank the staff enough for their kindness.
Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. It was a pleasure to be able to have your mother-in-law with us and will always be part of our Manor Lodge family.

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Review from Tricia C (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge has a warm and welcoming atmosphere. Staff are friendly, helpful and professional and the level of care provided to my dad since his admission in October has been exceptional. His physical health is the best that it has been in a long time and despite the confusion caused by his dementia,
he is settled and content. He has remarked himself on more than one occasion how well looked after he is and how lovely the staff are.
Thank you to all the team at Manor Lodge for helping my dad to settle in so well in such a short space of time. A special mention to one of the staff who responded immediately to a request for my dad to have temporary access to a wheelchair to enable him to get outside. Small things like this really do make a big difference.
Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Lisa M (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently moved my mum from another care home to Manor Lodge so I was concerned about what impact the move would have on her. I was able to move her belongings and set the room up before the move so that when she arrived she had familiar things to make her feel at home. The staff have been amazing
throughout the whole process, kept me informed of everything and been very attentive to Mum. The rooms are very clean and spacious and Mum's room has French doors which overlook the garden. I like the central area which can be used when visiting with refreshments available so it feels like you are in a coffee shop and there is an outside seating area too. All in all the transition for mum has been smooth and mum has settled well and I'm so glad I decided to move her to Manor Lodge.
Reply from Reviews Team, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Ruth W (Daughter of Resident) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has settled very well at Manor Lodge thanks to the kindness and amazing care she has received from the staff there. Everyone has been so helpful and I have had very good communication with staff which has reassured me that my mum is happy there. She has been relaxed and content during our
visits and other visitors have remarked that she seems perkier!
Reply from Karla Smith, Reviews Team at Manor Lodge

What a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and of course Koda as part of the Manor family, and we are so happy that mum has perked up. Thank you again.

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Review from Maggie B (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother has only been with Manor Lodge since August, we have been made to feel very welcomed and all the staff have been very attentive to mums needs, however small they may seem.
The nursing care is very holistic and nothing is too much trouble and all staff Seem to genuinely care about
all the residents.
It very much has a home-from-home feel and I would definitely recommend Manor Lodge.
Well done and keep doing what you do.
A very contented daughter who has peace of mind.
Xx
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. What a lovely review. Thank you so much for spending the time to write such lovely words. We think of you and Mum as part of our Manor family, and we are so happy that you are happy. Thank you again.

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Review from V F (Niece of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD
but still enjoying chats and quite sociable, just not safe enough on his own. Baddow ward team have worked hard to integrate him and meet his needs, despite him being quite stubborn sometimes. I felt included in the crossover of his care and always felt listened to. My suggestions were valued and carried out. What I most like is everyone knows his back story, to engage him in conversations that he is interested in. I see him come alive when certain activities start especially at meal times. Amazing chef and team. Super lounge, garden and cake when visiting. He loves it and I was listened to carefully about foods he would like. He was barely eating at home but now enjoys all meals. This is a lovely home.
Reply from Karla Smith, Reviews Team at Manor Lodge

We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.

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Review from D E (Son of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very quick to respond to a need for respite care at short notice.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed to
withdraw more.
Reply from Karla Smith, Reviews Team at Manor Lodge

Here at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.

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Review from Rachel M (Daughter-in-law of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manor Lodge team were amazing when my mother-in-law came to stay for short-term respite when we went away on holiday.
She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are immensely
grateful to the Manor Lodge team and hope she will be able to return again next year.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.

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Review from Julie S (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother stayed at Manor Lodge for 2 weeks, straight from hospital discharge following hip replacement surgery. Despite being 88, my mum is still extremely independent and happily lives on her own. I work full-time and was unable to give mum the level of care she needed following her operation, so
she reluctantly agreed to a short stay in a care home. We needn't have worried! Mum looks back very fondly on her time at Manor Lodge. The staff are brilliant and the quality of care outstanding. The home appears to be extremely well led and organised; any concerns we had (which were few) were addressed immediately and effectively. Her ensuite room was very clean, comfortable and well equipped. The food was excellent and my mum was able to enjoy a glass of red wine with every lunch and evening meal! My family always received a warm welcome from staff, and we knew that she was being extremely well looked after and making great progress following her surgery.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for such a lovely review. We always strive to provide outstanding care. We are so pleased to hear that the friendliness of the staff makes you feel welcome and that Mum enjoyed the food and a glass of wine at meal times.

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Review from Gillian R (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is still in the settling in stage and all the staff have been brilliant at supporting us with this massive transition. Manor Lodge is nothing short of a 5-star hotel with lovely, kind, smiling staff. Residents are truly treated as individuals so rooms can be made as close to home as you wish
and residents are divided into appropriate ' communities'. All visitors are able to help themselves to tea and cake in the cafe and courtyard which makes visiting times really enjoyable. The gardens are beautifully kept and quiet so Mum loves sitting out there. The activities are really well thought out and varied. Manor Lodge is not what you envisage a care home to be, it's like a little village with so many different parts. Mum especially loves the meals and hairdresser's!
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from friends and family. We will be sure to pass on your wonderful feedback to the team as they always appreciate positive praise.

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Review from B S (Daughter of Resident) published on 28 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Manor Lodge in June. Lovely care home facility. Rooms are nice and clean. Bright, comfortable communal spaces. Food choices are excellent. Staff friendly, happy and caring. Lots of social activities every day for residents to participate in and lovely gardens for the warmer days. Would
highly recommend. Thank you, Manor Lodge.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your five-star review. The staff here at Manor Lodge are very happy to hear that their warm and friendly manner is appreciated and Mum is enjoying social activities every day.

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Review from Paul F (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had a three-week respite spell at Manor Care and I couldn't praise the staff more. From the moment you walk in, the friendly and happy atmosphere is apparent. The home is very clean and light, with lots of outdoor space.
As a family, we were obviously nervous about the care he would receive,
but it was clear from the outset that this was misplaced.
Thank you to all the staff for their dedicated, professional and friendly attitude throughout his stay.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us a review, it is so lovely to get such brilliant feedback. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.

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Review from M C (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is one of the hardest decisions for anyone to place a loved one into a care home. The lovely staff at Manor Lodge helped me realise there isn't a right or wrong time to do it, so Dad moved in early one evening, in the middle of the week and immediately the heavy weight I had been carrying around
with me lifted. Dad is no longer lonely, he looks healthier and happier, he is eating better, socialising and moving about more. I no longer worry so much about him, knowing that help is at hand if he needs it. I visit him regularly and in a very short space of time, I have already gotten to know so many other staff and residents by their first names.
You cannot hide the fact it's expensive, all care homes are, but for all those daughters/sons/husbands and wives that have this difficult decision to make, be kind to yourself, knowing at least you have sent them to, in my opinion, one of the best.
PS the cake is rather nice in the meeting areas too!
Reply from Karla Smith, Reviews Team at Manor Lodge

What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that Dad is no longer lonely and settled in so quickly and that you no longer have to worry about dad. We love having Dad and you as part of the Manor Lodge family.

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Review from N C (Ex Family Member) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-partner's nan was a resident of Manor Lodge for some time and the service was outstanding, we never had any concerns or any reason to worry for her during her stay. Friendly and caring staff members who go above and beyond for the residents, it's so refreshing to see. Lots of activities were offered
too which were well thought out and managed. Thank you to everyone who works at Manor Lodge, we cannot thank you enough.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi N C, thank you very much for taking the time to leave us feedback about your experience. We are so appreciative that you have left us such a wonderful review. Please do visit at any point if you would like a coffee and a chat.

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Review from P P (Grandson of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother recently passed, following being a resident for many years. The care she received during her time there was amazing. They not only cared for her but also became good friends. During her last few days, they were so caring and compassionate to not only her but also our family in what was
a very difficult time. We cannot thank them enough and they deserve the highest praise.
Reply from Karla Smith, Reviews Team at Manor Lodge

We are so appreciative that you have left us such a wonderful review. It was our pleasure to support your grandmother, she had such a great sense of humour and will be greatly missed! Please do still visit us, it would be lovely to see you for a cuppa.

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Review from Jackie D (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Manor Lodge for the last 6 weeks. Everybody is so warm, kind and inviting, going out of their way to help her feel cared for and welcome.
She is settling now and starting to make friends and participate in the activities. The home are organising her favourite hobbies for
her, which is amazing.
Thank you all for everything you are doing.
Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your mother-in-law and your family.

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Review from D I (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The cleanliness is excellent, all the carers are very attentive and caring. My dad feels very much at home. 5-star rating from me, all the residents at Dad’s ward are friendly too, they all have a chat with me. His room is very tidy also.
Reply from Reviews Team, Reviews Team at Manor Lodge

Thank you for this lovely review, we are so happy that the cleanliness of the home is excellent and that the colleagues here are attentive, we think of both you and Dad as part of our family. We will be sure to pass on your comments to the rest of the team.

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Review from Christopher N (Son of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Manor Lodge for a two-week respite stay. We were so impressed by the level of care and attention she was given while she was there, as well as the facilities and, particularly the quality of food on offer. The team took a great interest in Mum as a person, and she was very stimulated by
the activities.
From our first meeting with the team, we were struck by their openness and understanding. We received a warm welcome on all of our visits, and we were delighted to see how happy and relaxed Mum seemed when we collected her at the end of her stay. I would recommend Manor Lodge without hesitation.
Reply from Jenny Cartwright, Reviews Team at Manor Lodge

Hi, thank you so much for leaving us such a wonderful review. We adored having your mum here at Manor Lodge she is so joyful and a pleasure to be around, we miss her and can't wait for her to come back and stay with us.

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Review from Genusha S (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loved Manor Lodge and remarked that she could not fault it! The staff were friendly, approachable and so kind. She enjoyed the variety of activities including making Easter hats. She made friends there and the staff were sorry to see her go after building such a lovely relationship with Mum -
which is a testament to their commitment to those they care for even over a short period of time.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, your lovely review is so touching. It was our honour to look after your mum for her respite stay. She is such a lovely and kind lady and we miss her already.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

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