
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
Manor Lodge Care Home has truly transformed our mother's life. Before moving, she faced repeated hospitalisations and serious infections, and we feared the worst. Since arriving, the attentive, skilled team has given her a new lease of life, her medications are expertly managed, and she now engages daily in a wide range of activities and events. The leadership, nursing, and care staff all work together with exceptional professionalism, and even the dining experience is outstanding. We have no hesitation in praising this CQC 'Outstanding' rated home, fully deserving of its reputation.
Hi John, Thank you so much for your heartfelt feedback. We are truly touched to hear that Manor Lodge has made such a positive different in your mother life.
We recently searched for respite care for my mother-in-law after she had a nasty fall, while also giving my father-in-law a chance to get some much-needed rest. From the moment we visited Manor Lodge, we were struck by the warm welcome and the genuine "home from home" atmosphere. One staff member in particular was incredibly friendly, taking the time to explain everything in detail, and her responsiveness was greatly appreciated and she put our minds at ease. The whole team showed such kindness and consideration - respecting my mother-in-law's need for space, while gently encouraging her to join in activities to help keep her mobile. The food was excellent - tasty, well presented, and always varied. We were especially impressed by how thoughtful the staff were in accommodating her individual eating needs. The overall standard of care was outstanding. Nothing was ever too much trouble, and we felt reassured knowing she was in such capable and compassionate hands.
Hi Lisa, Thank you for your thoughtful feedback. We’re really happy your mother-in-law felt at home and well looked after, and that our team’s care helped put your mind at ease.
We had no hesitation in placing mum here as my dad was here 9 years ago in the nursing area . He recieved excellent care and was treated with the utmost dignity and respect . There are still quite a few of the same staff working here ,so that shows what a lovely place it is to work .
Mums room is bright and spacious with her own en-suite facilities. It is kept clean at all times . All laundry is turned around quickly and the food is of a very high standard .
Mum enjoys the various daily activities from the pub quiz to armchair yoga and bingo .
The garden and courtyard are lovely for daily exercise and fresh air with plenty of seating for visitors .
I would 100% recommend Manor lodge to anyone looking for a Carehome for their loved one .
Thank you so much for your lovely feedback — we're delighted to hear that your mum has settled in well and is enjoying the activities and surroundings, and it's especially meaningful to know that your positive experience with your dad’s care brought you back to us.
My sister in law Beryl Graves has had restbite care for two weeks in July due to her supporting family going away for a family wedding in wales she was very happy while they're enjoying the company. The care she received was good although she was got up a few times before 6am which I thought was too early food excellent with a good choice
At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
The carers were attentive and responsive. Mum was treated with dignity and respect. The nurses in the unit were compassionate, patient and professional and always happy to answer my many questions.
Mum's end of life care was exceptional. Both she, and us as a family, were so well looked after. Nothing was too much trouble.
The home itself is clean and modern. There is always plenty going on, music, crafts, games and outings. The food is excellent. There are regular meetings for family members where the management team actively encourage feedback and it is acted upon.
I wouldn't hesitate to recommend Manor Lodge and its wonderful team.
Thank you so much for sharing such a thoughtful and heartfelt message, it's incredibly meaningful to know that your mum, and your whole family, felt supported and cared for throughout her time with us, especially during such a difficult period.
The food is wonderful, delicious and portions were tailored to my needs, especially as I went "off piste" with the menu, the chef and assistants were extremely accommodating. My bedroom was large as was my en-suite, so I didn't feel "hemmed in" at all, as I do tend to spread my stuff around. Everywhere was really clean and well tended, the garden areas are lovely, with several different areas and there is a couple of coffee machines, which is useful.
There's plenty of space to walk around inside and out and I felt safe everywhere.
Thank you so much for sharing your experience, it's wonderful to hear that Manor Lodge provided such exceptional care, comfort, and flexibility during your recovery.
After completing a lot of research I decided to book my father into Manor Lodge for a respite period. My father is 93 years old and has dementia. He still retains a great sense of humour and passion for life but can get confused. The break gave my partner and I an opportunity for some rest and a break from the care we provide every day. I thought it might be a difficult period for my father but he returned home with a big smile on his face and said how much he had enjoyed his stay in 'the hotel'. I would like to thank all the staff at Manor Lodge for their good work and for making Dad's stay an enjoyable one. It has been a blessing for all of us and it was money well spent.The facilities were extremely clean and whenever I visited the clients were obviously enjoying their experience. There was laughter and singing and good food. I am sure my Dad will be happy to return in the future and I can rest assured that he will be cared for and supported well. Thank you for all you do.
Thank you so much for your heartfelt review. It means the world to us to know that your father enjoyed his stay and returned home smiling. We're truly glad we could provide him with a positive experience and give you both some well-deserved rest. Your kind words about the colleagues, atmosphere, and care are deeply appreciated, and we look forward to welcoming him back in the future.
We cannot thank Manor Lodge staff enough for everything they did to care for our gran, Iris, who came into their care in April 2020. Everyone without exception has been so kind and considerate. During her time at Manor Lodge staff really looked after gran, and us as her immediate family. She received the very highest standard of care and was very happy here. It was a very challenging period at the start of covid when gran took up residence here but staff made the transition work smoothly and went the extra mile to make gran feel at home and safe. We have such happy memories of many visits and time spent with gran. In fact, the staff became part of her family. Their care and love for her was genuine and heartfelt and she was treated with dignity and respect. This continued when gran sadly became ill and passed away. She was given a guard of honour by staff on duty who paid their respects, which was very touching. We feel so lucky she was a resident here for so long. Thank you!
Thank you so much for your heartfelt and kind words. It's truly an honour to have cared for Iris and to have been part of your family during such a meaningful time.
Always when I arrive to visit my friend I get greeted with a nice smile and hello. Staff treat the residents with the greatest of care and respect nothing is too much trouble such a pleasant atmosphere making their stay at Manor Lodge the best is can be.
Thank you for sharing your lovely experience. Our team takes great pride in creating a warm, caring environment where every resident feels respected and valued.
I had no hesitation in placing my mother into care at Manor Lodge as my father received exceptional care there. The professionalism of all the senior staff in all departments gives me the reassurance that my mother is in good hands. I like the fact that i am involved with her monthly care review this gives me peace of mind and i can discuss any concerns. All the staff are helpful polite and understanding with a willingness to please. Mother is encouraged to join in with the activities and it is lovely to see her smiling and singing once again. She loves having her hair done and says the food is good and the chef comes up with new ideas to encourage her to eat. Placing my mother in care was very concerning for me but i can honestly say for nearly a year now Manor Lodge have taken exceptional good care of her and mother is very settled. The management listen and quick to resolve any concerns. Heartfelt thanks to all the staff.
Thank you for your heartfelt review. We're honored to have cared for both your father and mother, and it's wonderful to hear that she is happy, engaged, and well looked after. We truly appreciate your trust and involvement, and we remain committed to providing the highest level of care and support for your family.
Our whole experience with Manor Lodge has been extremely reassuring. After a couple of visits we were planning to move Mum in this Summer. However circumstances changed & we needed a room earlier. A room became available & the transition went very smoothly. Obviously it is an anxious time for all, but we were all treated with empathy & understanding. The staff are very friendly, caring & encouraging. Members of our family visit regularly & are always welcome. It has meant a lot to our family to know that Mum is in a safe & friendly environment where she feels comfortable. Having that reassurance is paramount.
Thank you so much for sharing your kind words. We're truly glad to hear that the transition went smoothly and that Mum feels safe and comfortable here. Providing a caring and welcoming environment is our top priority, and it means a lot to us that your family feels reassured and supported throughout this time.
The staff are fantastic and are always on hand if mum needs anything, although she is fiercely independent she is giving into the assistance which is fabulous.
I thought it would take a lot longer for mum to settle in but I think she is actually enjoying the attention she receives which is great to see.
Thank you so much for such a lovely review, It's so uplifting to hear that your mum has settled in so well at Manor Lodge and is already experiencing such positive changes in her well-being! It's wonderful that she's embracing the support while enjoying the care and attention from the staff.
We booked a visit to Manor Lodge, met the Manager there and we assured by what we saw and heard that this was the right place for my Mother.
From the start she received the care and attention that she needed and loves it there.
The staff are all very helpful and my Mum really appreciates this and has built up relationships quickly.
She seems to have a "new lease of life" there.
We are very thankful for all that has been done for her.
Thank you very much for taking the time to leave us feedback about your experience.It's wonderful to hear that your mother has found a place where she feels cared for and valued, and that the supportive staff at Manor Lodge have made such a positive impact on her well-being. It is heartwarming to know she feels a renewed sense of happiness and connection.
My heartfelt thanks to the Manor Lodge family for their kindness at a difficult time.
Thank you so much for your heartfelt review. We are truly touched by your kind words and are so glad to hear that your mother's experience at Manor Lodge has been positive. Our team is dedicated to providing the highest level of care and support, not just for the residents but for their families as...
All the staff we have met so far are so supportive, caring, pleasant and helpful and can't do enough for my mum. I am secure in the knowledge that mum is in the best hands and is being cared for as she would have wished.
Thank you very much for taking the time to leave us feedback about your experience of Manor Lodge. We are delighted that you feel assured by the care and support we are providing for your mum and that she has settled so well with us in a short space of time. We set a high standard for ourselves at...
Moving my aunt in went very smoothly and she was made to feel very welcome.
She has appeared much happier since living there which has given us much needed peace of mind.
Manor Lodge has plenty of activities for the residents with no obligation to join in.
We would definitely recommend this care home.
Thank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for...
Safe and welcoming space for my mother. YouTubing the big lounge TV for elvis and manilow is a regular occurrence.
Had two weeks respite there and visited mum regularly, she conversed and engaged more than for a long long time. Quite amazing really
We are so grateful for you spending the time to leave such lovely words for us. It was our pleasure to be able to support mum and be able to see her blossom. We look forward to seeing mum at some our our monthly events.
They ensure activities are available for all levels of ability and involvement of the family is always considered. We sleep well knowing that they are doing their best for her.
Thank you for your lovely review, it means so much to us all here at Manor Lodge that you, and your family are happy with our consistent care and activities. It is a pleasure to be able to support Mum.
The staff are exceptional in the way they interact with my mother and other residents- they are so kind, respectful and responsive. Nothing is too much trouble.
As relatives, we have also been looked after well and made to feel welcome. It is not an easy time when a loved one needs residential care, but the staff at Manor Lodge have been so helpful and supportive and have made it so much easier.
I can now enjoy quality time with my mother again, knowing that she is safe, happy and well looked after.
Thank you for taking the time to write such a heartwarming review, we are so pleased to hear that the kindness, respectfulness and responsiveness of colleagues have shown through and mum has made great improvement.
I do not have much experience of other care homes, apart from visiting more distant relatives, but have not yet seen a better one.
Manor Lodge benefits from being in a modern bespoke building and the staff respond accordingly.
Thank you very much for taking the time to leave us feedback about your experience.At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.