Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
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Reviewer Connection to Manor Lodge
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Total of 147, showing 41-60
Review from Hazel H (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We just wanted to say how very grateful we are for the care and compassion that the staff at Manor Lodge showed to our mum, and us, throughout her years there and particularly in her last few days of end-of-life care.
From the day that Mum moved in we knew that she would receive the best care possible
and despite her advancing dementia, she still enjoyed all of the activities and developed a genuine friendship with her carers, as did we.
The staff were incredibly supportive during Mum's last few days and treated her with dignity and love. They bent over backward to help us provide Mum with a peaceful end and took all of the stress away from a difficult few days. Their care was genuinely heartwarming and beautiful. We can honestly say that we saw the best of humanity in action. The managers should be very proud of all of their staff.
We will miss the friends that we made there and the delicious cakes that were always on offer!
Reply from Reviews Team, Reviews Team at Manor Lodge

Your lovely review is so touching. It was our honor to look after your Mum. She was a lovely and kind lady. We will always think fondly of her. Please do still pop in to see us, you became part of the family too.

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Review from Joanna H (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are friendly and helpful and they always acknowledge my Mother when we are walking about the home, using her name to say hello. We are listened to by the carers and the management team and problems are resolved. We are kept informed of any changes or incidences concerning my Mother and every
effort is made to maintain her cleanliness. The activities are varied and the staff seem to join in with great enthusiasm encouraging participation whenever possible. Seeing photos on social media is great. It would be nice to see more home comforts or familiar objects in the day room and the communal ‘café’ areas so that it looks less like a care home and more like a home/hotel. However, I realize this could be tricky in some areas.
Reply from Karla Smith, Reviews Team at Manor Lodge

What a lovely review. Thank you so much for spending the time to write such lovely words, we are very grateful. It is our pleasure to support your mum.

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Review from Samantha K (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent from December until February 2024. Her time there was good. She was well cared for and felt loved, all the staff were so kind and lovely. In particular the staff on Roxwell ward, they went over and above to make her comfortable. Mum felt safe with them and they cared for her in a way that
I would have expected. Mum was in their care until the day she passed away. Thank you Manor Lodge for making my mum's last few weeks the best that anyone could have done.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience and your beautiful words. It was a pleasure to be part of mums journey she is missed dearly, especially by the team on Roxwell,

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Review from Liz B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the care given to my dad for three weeks, whilst we were on holiday.
He was made so welcome by you all and made friends during his stay.
His being safe and cared for so well enabled us to enjoy our holiday so much more.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. It was a joy to be able to see Dad again and look after Dad for three weeks; he is such good fun and a true gentleman.

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Review from Joseph T (Husband of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Manor Lodge has been entirely positive on every level. Everyone is friendly and helpful. The environment is far better than other care homes I have visited. My wife has settled quickly and well and the staff have informed me constantly as to how she is getting on.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your wife has settled in as quickly as she has, its joyful to see.

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Review from J W (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Manor Lodge in January, as his dementia condition was making it very difficult to manage independently. We were concerned about how he would settle in but he has now been there just over a month and is doing very well. He particularly enjoys the company of other residents in the lounge
and enjoys sharing meals with them in the dining room. He also enjoys the daily activities on offer, which include skittles, painting and watching a film in their own cinema room!
When we visit there is always a member of staff on hand if we have any queries, and they are all friendly, kind and attentive. We would definitely recommend Manor Lodge.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for such a lovely review. We are so pleased that Dad settled in well and that the Colleagues at Manor Lodge have been so friendly, kind and attentive, we will be sure to pass the comments on to the team.

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Review from A B (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Manor Lodge to be very efficient and helpful. My mum is being well cared for which is a great relief for me. Manor always keeps me informed of everything going on often before my mum even tells me.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience.
We are pleased to hear your experience with us is a positive one and that you are regularly updated about Mum.

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Review from John G (Nephew of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked our uncle in for respite care after a fall and hip replacement. He has other complex needs that require monitored medication and diet. Staff have been kind, respectful and attentive and have sought additional medical support when required. Communication between Manor Lodge and our family has
been faultless. Overall the service is excellent, it is a great relief to know that our uncle is in a safe, supportive and well-managed environment.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi John, thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Barbara R (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle moved in just before Christmas and I have found the staff very kind and caring. The facilities are very good and he is being very well looked after.
I feel completely worry-free that his best interests are being catered for.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Barbara, thank you for such lovely words regarding our colleagues and facilities, we are so pleased to hear you are worry free and your experience with us has been a positive one.

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Review from Steve G (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Manor Lodge since the 11th of December. We had to arrange his stay as I had a medical procedure booked that will involve a six to eight week recovery. From the initial phone call that I made to Manor Lodge, I have found the management and staff to be very professional people, but
they have a very caring and courteous way of dealing with their clients and their families. I can honestly say that every member of staff have been wonderful to my father and to me, and whatever I have requested for him has been carried out quickly and courteously. The staff treat my father kindly and politely and nothing is too much trouble for them. Obviously I had concerns about my father going to a home, but I need not have worried, I am delighted with every aspect of my father's care. He has not yet started to get involved with the many and various daily activities, but every day the staff try to encourage him. I cannot speak highly enough of Manor Lodge, I know that my father is safe and cared for.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Steve. Thank you very much for taking the time to leave us feedback about your experience. We are so pleased your journey with us has been a positive one.

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Review from Pam F (Daughter of Resident) published on 17 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for a month for respite care. She was made to feel very welcome as were all her visitors. The staff to residents ratio is excellent and all the staff were friendly and helpful. She was encouraged to join in all the activities and to socialise with everyone. Her room was of a
high standard. I would be very happy for her to stay again if she needs respite care in the future.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Pam, Thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J M (Brother of Resident) published on 17 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home appears bright and clean and purposeful and recently built. Staff are plentiful, caring and helpful. Rooms are small but contain their own en-suite. There appear to be plenty of activities for residents. Relatives can come and go as they please. There are plenty of coffee and cake places. Staff
are all cheerful and appear to learn the Christian names of new residents very quickly.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. It is a pleasure to look after both of your sisters.

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Review from Marion P (Daughter of Resident) published on 10 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A truly welcoming care home. From the moment one enters, one is met by warmth. It is light and spacious. All the staff are caring and receptive to any requests, either from residents or relatives. I speak from the experience of two years visiting my father, and I know that he is loved and well cared
for. As a visitor, I also feel that the care extends to us as well.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Marion, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care for your father and your family at Manor Lodge.

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Review from Sue P (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Manor Lodge in April 2023, he was in a very weakened state. Dad had reservations about entering the care environment but after one day said to me "I love it here and I don't want to go home". Manor Lodge gave Dad the comfort of always feeling safe, knowing help was on hand
24/7. He loved the staff who were, without exception, kind to him and I witnessed the gentleness of staff to residents when they did not know they were being observed.
As Dad's family, I had 100% peace of mind that he was being looked after.
I wouldn't hesitate to recommend Manor Lodge, I feel the staff became friends both to my dad and my family.
It's scary to place a loved one in care but if you choose Manor Lodge don't even consider they won't be cared for well, they will be.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Sue, thank you very much for taking the time to leave us feedback about your experience. It was our absolute pleasure to be able to be part of Dad's life. We will miss him dearly.

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Review from Sharon B (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff at Manor Lodge to be sensitive to the needs of my father and our family. They are so caring and thoughtful and keep me informed of everything. The care home provides a calm environment with lots of activities for the residents.
Reply from Reviews Team, Reviews Team at Manor Lodge

Hi Sharon, thank you for your kind words; we really appreciate it. We are delighted to hear you are happy with the care and activities at Manor Lodge.

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Review from Jane D (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge has truly been a blessing for our mum, especially after a challenging year. Our first interaction with Karla set the tone for the exceptional care and dedication we've experienced throughout our journey. Karla's extraordinary efforts to secure a room for our mother as a matter of urgency,
understanding that independent living was no longer safe, left a lasting impression.


The entire staff has been exceptional in addressing our mother's needs, and their swift adjustment of her medication led to a remarkable transformation in just days. What distinguishes Manor Lodge is the unwavering commitment of their staff, who radiate happiness, friendliness, and approachability.


Knowing that our mum is in the hands of such a dedicated and compassionate team provides us with priceless peace of mind. Manor Lodge's positive impact on our family and, most importantly, on our Mum is immeasurable. Words cannot adequately express our profound gratitude.

Reply from Reviews Team, Reviews Team at Manor Lodge

Hi Jane, thank you so much for your kind words, it really does mean a lot to the full team at Manor Lodge.

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Review from Richard C (Stepson of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather has settled very well at Manor Lodge, thanks to the care and attention of all the staff. We would like to pay particular thanks to the care team who have worked hard to ensure that my stepfather is comfortable and welcomed.
Reply from Reviews Team, Reviews Team at Manor Lodge

Hi Richard, we are so pleased to hear your stepfather has settled very well at Manor Lodge. Thank you so much for your lovely words.

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Review from Linda A (Daughter of Resident) published on 11 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge is a wonderful home with lovely, caring, helpful staff and great food. I am so pleased that my Mum is there, she’s been made so welcome by everyone from the moment she arrived and she’s so pleased to be there. I have complete peace of mind that she is so well looked after.
Reply from Reviews Team, Reviews Team at Manor Lodge

Hi Linda, thank you very much for your glowing review, it really does mean the world to us.

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Review from Linda D (Relative of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Manor Lodge seven years ago. Now my 102 year old aunt is a resident - some staff still working there from seven years ago!
Excellent care from the staff.
Lots of activities and interaction from the activity staff (2 of which were working when Mum was a resident).
Highly
recommend this care home to others.
Reply from Karla Smith, Karla Smith at Manor Lodge

Hi Linda thank you very much for your lovely words.


At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from G M (Granddaughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is lovely with friendly and wonderful staff. We feel very happy with the care Nanny receives here.
Reply from Hannah Atherley, Reviews Team at Manor Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

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