
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
Thank you for your support, cheer, help and positivity. You make a hard experience lovely.
Thank you so much for spending the time to write such lovely words we are so pleased that colleagues have helped make the journey into Manor Lodge such a positive experience.
Our first visit to the home. I was struck by the overall welcome which was genuine in terms of the staffs attitude to their residents and their visitors alike. The decoration and quality of the food was excellent.
Thank you for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.
Over the past eighteen months, my mother-in-law deteriorated with the progression of Parkinsons and Dementia - both very cruel illnesses and she was difficult to care for at times. The staff always had a smile and kind words for her, they had taken the time to get to really know her and understood when to cajole, when to be firm and when to be humorous.
The staff were so friendly and helpful and incredibly sensitive - especially as we neared the end. Nothing was too much trouble. Communication was excellent and we were welcomed at any time.
I cannot thank the staff enough for their kindness.
Thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. It was a pleasure to be able to have your mother-in-law with us and will always be part of our Manor Lodge family.
Thank you to all the team at Manor Lodge for helping my dad to settle in so well in such a short space of time. A special mention to one of the staff who responded immediately to a request for my dad to have temporary access to a wheelchair to enable him to get outside. Small things like this really do make a big difference.
Thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I recently moved my mum from another care home to Manor Lodge so I was concerned about what impact the move would have on her. I was able to move her belongings and set the room up before the move so that when she arrived she had familiar things to make her feel at home. The staff have been amazing throughout the whole process, kept me informed of everything and been very attentive to Mum. The rooms are very clean and spacious and Mum's room has French doors which overlook the garden. I like the central area which can be used when visiting with refreshments available so it feels like you are in a coffee shop and there is an outside seating area too. All in all the transition for mum has been smooth and mum has settled well and I'm so glad I decided to move her to Manor Lodge.
Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother has settled very well at Manor Lodge thanks to the kindness and amazing care she has received from the staff there. Everyone has been so helpful and I have had very good communication with staff which has reassured me that my mum is happy there. She has been relaxed and content during our visits and other visitors have remarked that she seems perkier!
What a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and of course Koda as part of the Manor family, and we are so happy that mum has perked up. Thank you again.
The nursing care is very holistic and nothing is too much trouble and all staff Seem to genuinely care about all the residents.
It very much has a home-from-home feel and I would definitely recommend Manor Lodge.
Well done and keep doing what you do.
A very contented daughter who has peace of mind.
Xx
Thank you very much for taking the time to leave us feedback about your experience. What a lovely review. Thank you so much for spending the time to write such lovely words. We think of you and Mum as part of our Manor family, and we are so happy that you are happy. Thank you again.
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD but still enjoying chats and quite sociable, just not safe enough on his own. Baddow ward team have worked hard to integrate him and meet his needs, despite him being quite stubborn sometimes. I felt included in the crossover of his care and always felt listened to. My suggestions were valued and carried out. What I most like is everyone knows his back story, to engage him in conversations that he is interested in. I see him come alive when certain activities start especially at meal times. Amazing chef and team. Super lounge, garden and cake when visiting. He loves it and I was listened to carefully about foods he would like. He was barely eating at home but now enjoys all meals. This is a lovely home.
We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed to withdraw more.
Here at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.
She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are immensely grateful to the Manor Lodge team and hope she will be able to return again next year.
Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.
My Mother stayed at Manor Lodge for 2 weeks, straight from hospital discharge following hip replacement surgery. Despite being 88, my mum is still extremely independent and happily lives on her own. I work full-time and was unable to give mum the level of care she needed following her operation, so she reluctantly agreed to a short stay in a care home. We needn't have worried! Mum looks back very fondly on her time at Manor Lodge. The staff are brilliant and the quality of care outstanding. The home appears to be extremely well led and organised; any concerns we had (which were few) were addressed immediately and effectively. Her ensuite room was very clean, comfortable and well equipped. The food was excellent and my mum was able to enjoy a glass of red wine with every lunch and evening meal! My family always received a warm welcome from staff, and we knew that she was being extremely well looked after and making great progress following her surgery.
Thank you so much for such a lovely review. We always strive to provide outstanding care. We are so pleased to hear that the friendliness of the staff makes you feel welcome and that Mum enjoyed the food and a glass of wine at meal times.
My mum is still in the settling in stage and all the staff have been brilliant at supporting us with this massive transition. Manor Lodge is nothing short of a 5-star hotel with lovely, kind, smiling staff. Residents are truly treated as individuals so rooms can be made as close to home as you wish and residents are divided into appropriate ' communities'. All visitors are able to help themselves to tea and cake in the cafe and courtyard which makes visiting times really enjoyable. The gardens are beautifully kept and quiet so Mum loves sitting out there. The activities are really well thought out and varied. Manor Lodge is not what you envisage a care home to be, it's like a little village with so many different parts. Mum especially loves the meals and hairdresser's!
Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from friends and family. We will be sure to pass on your wonderful feedback to the team as they always appreciate positive praise.
My mum came to Manor Lodge in June. Lovely care home facility. Rooms are nice and clean. Bright, comfortable communal spaces. Food choices are excellent. Staff friendly, happy and caring. Lots of social activities every day for residents to participate in and lovely gardens for the warmer days. Would highly recommend. Thank you, Manor Lodge.
Thank you for your five-star review. The staff here at Manor Lodge are very happy to hear that their warm and friendly manner is appreciated and Mum is enjoying social activities every day.
As a family, we were obviously nervous about the care he would receive, but it was clear from the outset that this was misplaced.
Thank you to all the staff for their dedicated, professional and friendly attitude throughout his stay.
Thank you very much for taking the time to leave us a review, it is so lovely to get such brilliant feedback. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
You cannot hide the fact it's expensive, all care homes are, but for all those daughters/sons/husbands and wives that have this difficult decision to make, be kind to yourself, knowing at least you have sent them to, in my opinion, one of the best.
PS the cake is rather nice in the meeting areas too!
What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that Dad is no longer lonely and settled in so quickly and that you no longer have to worry about dad. We love having Dad and you as part of the Manor Lodge family.
My ex-partner's nan was a resident of Manor Lodge for some time and the service was outstanding, we never had any concerns or any reason to worry for her during her stay. Friendly and caring staff members who go above and beyond for the residents, it's so refreshing to see. Lots of activities were offered too which were well thought out and managed. Thank you to everyone who works at Manor Lodge, we cannot thank you enough.
Hi N C, thank you very much for taking the time to leave us feedback about your experience. We are so appreciative that you have left us such a wonderful review. Please do visit at any point if you would like a coffee and a chat.
My grandmother recently passed, following being a resident for many years. The care she received during her time there was amazing. They not only cared for her but also became good friends. During her last few days, they were so caring and compassionate to not only her but also our family in what was a very difficult time. We cannot thank them enough and they deserve the highest praise.
We are so appreciative that you have left us such a wonderful review. It was our pleasure to support your grandmother, she had such a great sense of humour and will be greatly missed! Please do still visit us, it would be lovely to see you for a cuppa.
She is settling now and starting to make friends and participate in the activities. The home are organising her favourite hobbies for her, which is amazing.
Thank you all for everything you are doing.
Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your mother-in-law and your family.
The cleanliness is excellent, all the carers are very attentive and caring. My dad feels very much at home. 5-star rating from me, all the residents at Dad’s ward are friendly too, they all have a chat with me. His room is very tidy also.
Thank you for this lovely review, we are so happy that the cleanliness of the home is excellent and that the colleagues here are attentive, we think of both you and Dad as part of our family. We will be sure to pass on your comments to the rest of the team.
From our first meeting with the team, we were struck by their openness and understanding. We received a warm welcome on all of our visits, and we were delighted to see how happy and relaxed Mum seemed when we collected her at the end of her stay. I would recommend Manor Lodge without hesitation.
Hi, thank you so much for leaving us such a wonderful review. We adored having your mum here at Manor Lodge she is so joyful and a pleasure to be around, we miss her and can't wait for her to come back and stay with us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.