Very friendly and well run care home. Staff attentive and looked after my Mum wellPam F(Daughter of Resident/Service User)
Very friendly and well run care home. Staff attentive and looked after my Mum wellPam F(Daughter of Resident/Service User)
Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk away from Chelmsford city centre, residents can enjoy easy access to local amenities and transport links. The dedicated lifestyle team also arrange trips and outings in the home’s own minibus.
Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme.
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Care Provided by Manor Lodge
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
For a maximum of 120 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Acquired Brain Injury (ABI)
Accreditations
Gold Standards Framework (GSF)
Facilities
Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,925
From £2,165
Residential Dementia Care
From £2,020
From £2,272
Nursing Care
From £2,205
From £2,480
Contact Manor Lodge to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Manor LodgeUsually available on Mon, Tue, Wed, Thu, Fri, Sat(between 10:00 AM to 4:00 PM)For same day appointments, please call the care home and they will advise on availability. Weekend appointments are also available with advanced notice. Care UK's Care Support Team will contact you to arrange a provisional appointment. Please select a preferred date and time to view the home, however, please be aware this will not be confirmed until they have been able to speak with you. Our Care Support Team will call you within 24hours to discuss your care needs and confirm the appointment.
Review from Claire S (Niece of Resident) published on 9 April 2025 Submitted via Website•
Overall Experience
My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she would be happy there and cared for. All initial meetings with the Manager were friendly and any questions we had were answered and we went away feeling less...
My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she would be happy there and cared for. All initial meetings with the Manager were friendly and any questions we had were answered and we went away feeling less anxious about the situation. Moving my aunt in went very smoothly and she was made to feel very welcome. She has appeared much happier since living there which has given us much needed peace of mind. Manor Lodge has plenty of activities for the residents with no obligation to join in.
We would definitely recommend this care home.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for...
Thank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Manor Lodge Team.
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Review from P T (Son of Resident) published on 21 March 2025 Submitted via Website•
Overall Experience
Staff were brill. Very attentive and experienced. Food delicious and great choices. Safe and welcoming space for my mother. YouTubing the big lounge TV for elvis and manilow is a regular occurrence.
Had two weeks respite there and visited mum regularly, she conversed and engaged more than for a...
Staff were brill. Very attentive and experienced. Food delicious and great choices. Safe and welcoming space for my mother. YouTubing the big lounge TV for elvis and manilow is a regular occurrence.
Had two weeks respite there and visited mum regularly, she conversed and engaged more than for a long long time. Quite amazing really
↩Reply from Karla Smith, Reviews Team at Manor Lodge
We are so grateful for you spending the time to leave such lovely words for us. It was our pleasure to be able to support mum and be able to see her blossom. We look forward to seeing mum at some our our monthly events.
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Review from J D (Daughter of Resident) published on 19 March 2025 Submitted via Website•
Overall Experience
My mother has been a resident of Manor Lodge for a year now and ever since the beginning we have been pleasantly surprised with the care that she has received both for her physical health as well as her mental health which is such a relief for the whole family because you hear of some horror...
My mother has been a resident of Manor Lodge for a year now and ever since the beginning we have been pleasantly surprised with the care that she has received both for her physical health as well as her mental health which is such a relief for the whole family because you hear of some horror stories elsewhere.
They ensure activities are available for all levels of ability and involvement of the family is always considered. We sleep well knowing that they are doing their best for her.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for your lovely review, it means so much to us all here at Manor Lodge that you, and your family are happy with our consistent care and activities. It is a pleasure to be able to support Mum.
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Review from S E (Daughter of Resident) published on 6 March 2025 Submitted via Website•
Overall Experience
My mother moved into Manor Lodge just 4 weeks ago and already we have noticed a significant improvement in both her physical and mental health. She is happier, less anxious and is enjoying eating again. She has settled in remarkably well, and has made friends with both other residents and...
My mother moved into Manor Lodge just 4 weeks ago and already we have noticed a significant improvement in both her physical and mental health. She is happier, less anxious and is enjoying eating again. She has settled in remarkably well, and has made friends with both other residents and staff. The staff are exceptional in the way they interact with my mother and other residents- they are so kind, respectful and responsive. Nothing is too much trouble. As relatives, we have also been looked after well and made to feel welcome. It is not an easy time when a loved one needs residential care, but the staff at Manor Lodge have been so helpful and supportive and have made it so much easier.
I can now enjoy quality time with my mother again, knowing that she is safe, happy and well looked after.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for taking the time to write such a heartwarming review, we are so pleased to hear that the kindness, respectfulness and responsiveness of colleagues have shown through and mum has made great improvement.
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Review from C G (Husband of Resident) published on 29 January 2025 Submitted via Website•
Overall Experience
This is an excellent home in all respects. There is generally enough staff available to meet all the resident's care needs, including medical staff, 24 hours a day. All rooms are en suite and maintained to a high standard. Family members are well supported and can visit at any time, staying...
This is an excellent home in all respects. There is generally enough staff available to meet all the resident's care needs, including medical staff, 24 hours a day. All rooms are en suite and maintained to a high standard. Family members are well supported and can visit at any time, staying overnight if they wish. I do not have much experience of other care homes, apart from visiting more distant relatives, but have not yet seen a better one.
Manor Lodge benefits from being in a modern bespoke building and the staff respond accordingly.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience.At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from R G (Relative of Resident) published on 14 January 2025 Submitted via Postal Review Card•
Overall Experience
It's the people that make all the difference and one of the staff has been a true lifesaver. From the moment that we came to see the home, through to settling in and getting used to her surroundings. This staff member is ready to listen, deals with anything that has been brought to her attention...
It's the people that make all the difference and one of the staff has been a true lifesaver. From the moment that we came to see the home, through to settling in and getting used to her surroundings. This staff member is ready to listen, deals with anything that has been brought to her attention and remains kind and loving throughout.
Thank you for your support, cheer, help and positivity. You make a hard experience lovely.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you so much for spending the time to write such lovely words we are so pleased that colleagues have helped make the journey into Manor Lodge such a positive experience.
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Review from Dave J (Friend of Resident) published on 7 January 2025 Submitted via Website•
Overall Experience
Our first visit to the home. I was struck by the overall welcome which was genuine in terms of the staffs attitude to their residents and their visitors alike. The decoration and quality of the food was excellent.
Our first visit to the home. I was struck by the overall welcome which was genuine in terms of the staffs attitude to their residents and their visitors alike. The decoration and quality of the food was excellent.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.
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Review from Julie F (Daughter-in-law of Resident) published on 23 December 2024 Submitted via Website•
Overall Experience
My mother-in-law was a resident at Manor Lodge, Chelmsford for over six years before sadly passing away in October 2024. Throughout that time, the level of care provided for her was beyond exceptional. I think back particularly, to the trying times of Covid and the staff did everything possible to...
My mother-in-law was a resident at Manor Lodge, Chelmsford for over six years before sadly passing away in October 2024. Throughout that time, the level of care provided for her was beyond exceptional. I think back particularly, to the trying times of Covid and the staff did everything possible to ensure we had continued communication with them and visits wherever possible. Over the past eighteen months, my mother-in-law deteriorated with the progression of Parkinsons and Dementia - both very cruel illnesses and she was difficult to care for at times. The staff always had a smile and kind words for her, they had taken the time to get to really know her and understood when to cajole, when to be firm and when to be humorous. The staff were so friendly and helpful and incredibly sensitive - especially as we neared the end. Nothing was too much trouble. Communication was excellent and we were welcomed at any time.
I cannot thank the staff enough for their kindness.
↩Reply from Reviews Team, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. It was a pleasure to be able to have your mother-in-law with us and will always be part of our Manor Lodge family.
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Review from Tricia C (Daughter of Resident) published on 21 November 2024 Submitted via Website•
Overall Experience
Manor Lodge has a warm and welcoming atmosphere. Staff are friendly, helpful and professional and the level of care provided to my dad since his admission in October has been exceptional. His physical health is the best that it has been in a long time and despite the confusion caused by his...
Manor Lodge has a warm and welcoming atmosphere. Staff are friendly, helpful and professional and the level of care provided to my dad since his admission in October has been exceptional. His physical health is the best that it has been in a long time and despite the confusion caused by his dementia, he is settled and content. He has remarked himself on more than one occasion how well looked after he is and how lovely the staff are.
Thank you to all the team at Manor Lodge for helping my dad to settle in so well in such a short space of time. A special mention to one of the staff who responded immediately to a request for my dad to have temporary access to a wheelchair to enable him to get outside. Small things like this really do make a big difference.
↩Reply from Reviews Team, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Lisa M (Daughter of Resident) published on 20 November 2024 Submitted via Website•
Overall Experience
I recently moved my mum from another care home to Manor Lodge so I was concerned about what impact the move would have on her. I was able to move her belongings and set the room up before the move so that when she arrived she had familiar things to make her feel at home. The staff have been amazing...
I recently moved my mum from another care home to Manor Lodge so I was concerned about what impact the move would have on her. I was able to move her belongings and set the room up before the move so that when she arrived she had familiar things to make her feel at home. The staff have been amazing throughout the whole process, kept me informed of everything and been very attentive to Mum. The rooms are very clean and spacious and Mum's room has French doors which overlook the garden. I like the central area which can be used when visiting with refreshments available so it feels like you are in a coffee shop and there is an outside seating area too. All in all the transition for mum has been smooth and mum has settled well and I'm so glad I decided to move her to Manor Lodge.
↩Reply from Reviews Team, Reviews Team at Manor Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Ruth W (Daughter of Resident) published on 8 November 2024 Submitted via Website•
Overall Experience
My mother has settled very well at Manor Lodge thanks to the kindness and amazing care she has received from the staff there. Everyone has been so helpful and I have had very good communication with staff which has reassured me that my mum is happy there. She has been relaxed and content during our...
My mother has settled very well at Manor Lodge thanks to the kindness and amazing care she has received from the staff there. Everyone has been so helpful and I have had very good communication with staff which has reassured me that my mum is happy there. She has been relaxed and content during our visits and other visitors have remarked that she seems perkier!
↩Reply from Karla Smith, Reviews Team at Manor Lodge
What a lovely review. Thank you so much for spending the time to write such lovely words. We think you, Mum and of course Koda as part of the Manor family, and we are so happy that mum has perked up. Thank you again.
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Review from Maggie B (Daughter of Resident) published on 11 October 2024 Submitted via Website•
Overall Experience
Although my mother has only been with Manor Lodge since August, we have been made to feel very welcomed and all the staff have been very attentive to mums needs, however small they may seem.
The nursing care is very holistic and nothing is too much trouble and all staff Seem to genuinely care...
Although my mother has only been with Manor Lodge since August, we have been made to feel very welcomed and all the staff have been very attentive to mums needs, however small they may seem. The nursing care is very holistic and nothing is too much trouble and all staff Seem to genuinely care about all the residents. It very much has a home-from-home feel and I would definitely recommend Manor Lodge. Well done and keep doing what you do. A very contented daughter who has peace of mind.
Xx
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. What a lovely review. Thank you so much for spending the time to write such lovely words. We think of you and Mum as part of our Manor family, and we are so happy that you are happy. Thank you again.
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Review from V F (Niece of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD...
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD but still enjoying chats and quite sociable, just not safe enough on his own. Baddow ward team have worked hard to integrate him and meet his needs, despite him being quite stubborn sometimes. I felt included in the crossover of his care and always felt listened to. My suggestions were valued and carried out. What I most like is everyone knows his back story, to engage him in conversations that he is interested in. I see him come alive when certain activities start especially at meal times. Amazing chef and team. Super lounge, garden and cake when visiting. He loves it and I was listened to carefully about foods he would like. He was barely eating at home but now enjoys all meals. This is a lovely home.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
We are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.
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Review from D E (Son of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience
The staff were very quick to respond to a need for respite care at short notice.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed...
The staff were very quick to respond to a need for respite care at short notice.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed to withdraw more.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Here at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.
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Review from Rachel M (Daughter-in-law of Resident) published on 1 October 2024 Submitted via Website•
Overall Experience
The Manor Lodge team were amazing when my mother-in-law came to stay for short-term respite when we went away on holiday. She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are...
The Manor Lodge team were amazing when my mother-in-law came to stay for short-term respite when we went away on holiday. She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are immensely grateful to the Manor Lodge team and hope she will be able to return again next year.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.
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Review from Julie S (Daughter of Resident) published on 12 September 2024 Submitted via Website•
Overall Experience
My Mother stayed at Manor Lodge for 2 weeks, straight from hospital discharge following hip replacement surgery. Despite being 88, my mum is still extremely independent and happily lives on her own. I work full-time and was unable to give mum the level of care she needed following her operation, so...
My Mother stayed at Manor Lodge for 2 weeks, straight from hospital discharge following hip replacement surgery. Despite being 88, my mum is still extremely independent and happily lives on her own. I work full-time and was unable to give mum the level of care she needed following her operation, so she reluctantly agreed to a short stay in a care home. We needn't have worried! Mum looks back very fondly on her time at Manor Lodge. The staff are brilliant and the quality of care outstanding. The home appears to be extremely well led and organised; any concerns we had (which were few) were addressed immediately and effectively. Her ensuite room was very clean, comfortable and well equipped. The food was excellent and my mum was able to enjoy a glass of red wine with every lunch and evening meal! My family always received a warm welcome from staff, and we knew that she was being extremely well looked after and making great progress following her surgery.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you so much for such a lovely review. We always strive to provide outstanding care. We are so pleased to hear that the friendliness of the staff makes you feel welcome and that Mum enjoyed the food and a glass of wine at meal times.
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Review from Gillian R (Daughter of Resident) published on 30 July 2024 Submitted via Website•
Overall Experience
My mum is still in the settling in stage and all the staff have been brilliant at supporting us with this massive transition. Manor Lodge is nothing short of a 5-star hotel with lovely, kind, smiling staff. Residents are truly treated as individuals so rooms can be made as close to home as you wish...
My mum is still in the settling in stage and all the staff have been brilliant at supporting us with this massive transition. Manor Lodge is nothing short of a 5-star hotel with lovely, kind, smiling staff. Residents are truly treated as individuals so rooms can be made as close to home as you wish and residents are divided into appropriate ' communities'. All visitors are able to help themselves to tea and cake in the cafe and courtyard which makes visiting times really enjoyable. The gardens are beautifully kept and quiet so Mum loves sitting out there. The activities are really well thought out and varied. Manor Lodge is not what you envisage a care home to be, it's like a little village with so many different parts. Mum especially loves the meals and hairdresser's!
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from friends and family. We will be sure to pass on your wonderful feedback to the team as they always appreciate positive praise.
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Review from B S (Daughter of Resident) published on 28 July 2024 Submitted via Website•
Overall Experience
My mum came to Manor Lodge in June. Lovely care home facility. Rooms are nice and clean. Bright, comfortable communal spaces. Food choices are excellent. Staff friendly, happy and caring. Lots of social activities every day for residents to participate in and lovely gardens for the warmer days....
My mum came to Manor Lodge in June. Lovely care home facility. Rooms are nice and clean. Bright, comfortable communal spaces. Food choices are excellent. Staff friendly, happy and caring. Lots of social activities every day for residents to participate in and lovely gardens for the warmer days. Would highly recommend. Thank you, Manor Lodge.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for your five-star review. The staff here at Manor Lodge are very happy to hear that their warm and friendly manner is appreciated and Mum is enjoying social activities every day.
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Review from Paul F (Son of Resident) published on 23 July 2024 Submitted via Website•
Overall Experience
My Dad had a three-week respite spell at Manor Care and I couldn't praise the staff more. From the moment you walk in, the friendly and happy atmosphere is apparent. The home is very clean and light, with lots of outdoor space.
As a family, we were obviously nervous about the care he would...
My Dad had a three-week respite spell at Manor Care and I couldn't praise the staff more. From the moment you walk in, the friendly and happy atmosphere is apparent. The home is very clean and light, with lots of outdoor space. As a family, we were obviously nervous about the care he would receive, but it was clear from the outset that this was misplaced.
Thank you to all the staff for their dedicated, professional and friendly attitude throughout his stay.
↩Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you very much for taking the time to leave us a review, it is so lovely to get such brilliant feedback. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
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Review from M C (Daughter of Resident) published on 28 June 2024 Submitted via Website•
Overall Experience
It is one of the hardest decisions for anyone to place a loved one into a care home. The lovely staff at Manor Lodge helped me realise there isn't a right or wrong time to do it, so Dad moved in early one evening, in the middle of the week and immediately the heavy weight I had been carrying around...
It is one of the hardest decisions for anyone to place a loved one into a care home. The lovely staff at Manor Lodge helped me realise there isn't a right or wrong time to do it, so Dad moved in early one evening, in the middle of the week and immediately the heavy weight I had been carrying around with me lifted. Dad is no longer lonely, he looks healthier and happier, he is eating better, socialising and moving about more. I no longer worry so much about him, knowing that help is at hand if he needs it. I visit him regularly and in a very short space of time, I have already gotten to know so many other staff and residents by their first names. You cannot hide the fact it's expensive, all care homes are, but for all those daughters/sons/husbands and wives that have this difficult decision to make, be kind to yourself, knowing at least you have sent them to, in my opinion, one of the best.
PS the cake is rather nice in the meeting areas too!
↩Reply from Karla Smith, Reviews Team at Manor Lodge
What a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that Dad is no longer lonely and settled in so quickly and that you no longer have to worry about dad. We love having Dad and you as part of the Manor Lodge family.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeOutstanding
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News (42) & Events (0)
News
27 Oct 2026
A Care UK colleague has raised £310 for PTSD UK after organising a bake sale at the provider's Colchester based Support Centre, with the total boosted through Care UK's matched...
27 Oct 2026
A Care UK colleague took to the skies to raise money for Parkinson’s UK after being inspired by a resident’s determination to make a difference. Shahvez Tauqir, Customer Relations Manager...
27 Oct 2026
A mother and daughter from a Care UK care home laced up their walking boots and trekked almost 100 miles across the Scottish Highlands to raise thousands of pounds for...
Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with...
Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -what an Enhanced Service includes.
