Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 159 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Webster (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (159)

9.9

Manor Lodge has a Review Score of 9.9 (9.858) out of 10, based on 56 reviews in the last 2 years.
Over all time Manor Lodge has 159 reviews.

Overall Experience
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Reviewer Connection to Manor Lodge
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Total of 159, showing 41-60
Review from V F (Niece of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Lodge was one of many homes I saw, trying to place my uncle. It was a difficult decision, but Manor Lodge reflected the atmosphere and respect he got at home. It was an easy move, which totally surprised me after 89 years in his home. Manor Lodge suited him perfectly, having dementia and COPD
but still enjoying chats and quite sociable, just not safe enough on his own. Baddow ward team have worked hard to integrate him and meet his needs, despite him being quite stubborn sometimes. I felt included in the crossover of his care and always felt listened to. My suggestions were valued and carried out. What I most like is everyone knows his back story, to engage him in conversations that he is interested in. I see him come alive when certain activities start especially at meal times. Amazing chef and team. Super lounge, garden and cake when visiting. He loves it and I was listened to carefully about foods he would like. He was barely eating at home but now enjoys all meals. This is a lovely home.
Reply from Karla Smith, Reviews Team at Manor LodgeWe are so grateful for you spending the time to leave this touching review. It is lovely that you have spoken about all colleagues knowing his back story it is so important to really get to know each resident individually. Your uncle is a great character.
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Review from D E (Son of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very quick to respond to a need for respite care at short notice.
Mum was supported and well cared for at a difficult and confusing time for her by professional staff in nice surroundings. She was encouraged to engage in activities where she felt able and supported when she needed to
withdraw more.
Reply from Karla Smith, Reviews Team at Manor LodgeHere at Manor Lodge, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for leaving us a review, it means a lot.
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Review from Rachel M (Daughter-in-law of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manor Lodge team were amazing when my mother-in-law came to stay for short-term respite when we went away on holiday.
She said she particularly enjoyed the food, the attention to her needs and the general friendliness of all of the staff who helped care for her.
As a family, we are immensely
grateful to the Manor Lodge team and hope she will be able to return again next year.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. We are really looking forward to having her with us again next year.
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Review from Julie S (Daughter of Resident) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother stayed at Manor Lodge for 2 weeks, straight from hospital discharge following hip replacement surgery. Despite being 88, my mum is still extremely independent and happily lives on her own. I work full-time and was unable to give mum the level of care she needed following her operation, so
she reluctantly agreed to a short stay in a care home. We needn't have worried! Mum looks back very fondly on her time at Manor Lodge. The staff are brilliant and the quality of care outstanding. The home appears to be extremely well led and organised; any concerns we had (which were few) were addressed immediately and effectively. Her ensuite room was very clean, comfortable and well equipped. The food was excellent and my mum was able to enjoy a glass of red wine with every lunch and evening meal! My family always received a warm welcome from staff, and we knew that she was being extremely well looked after and making great progress following her surgery.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you so much for such a lovely review. We always strive to provide outstanding care. We are so pleased to hear that the friendliness of the staff makes you feel welcome and that Mum enjoyed the food and a glass of wine at meal times.
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Review from Gillian R (Daughter of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is still in the settling in stage and all the staff have been brilliant at supporting us with this massive transition. Manor Lodge is nothing short of a 5-star hotel with lovely, kind, smiling staff. Residents are truly treated as individuals so rooms can be made as close to home as you wish
and residents are divided into appropriate ' communities'. All visitors are able to help themselves to tea and cake in the cafe and courtyard which makes visiting times really enjoyable. The gardens are beautifully kept and quiet so Mum loves sitting out there. The activities are really well thought out and varied. Manor Lodge is not what you envisage a care home to be, it's like a little village with so many different parts. Mum especially loves the meals and hairdresser's!
Reply from Karla Smith, Reviews Team at Manor LodgeThank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from friends and family. We will be sure to pass on your wonderful feedback to the team as they always appreciate positive praise.
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Review from B S (Daughter of Resident) published on 28 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Manor Lodge in June. Lovely care home facility. Rooms are nice and clean. Bright, comfortable communal spaces. Food choices are excellent. Staff friendly, happy and caring. Lots of social activities every day for residents to participate in and lovely gardens for the warmer days. Would
highly recommend. Thank you, Manor Lodge.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you for your five-star review. The staff here at Manor Lodge are very happy to hear that their warm and friendly manner is appreciated and Mum is enjoying social activities every day.
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Review from Paul F (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had a three-week respite spell at Manor Care and I couldn't praise the staff more. From the moment you walk in, the friendly and happy atmosphere is apparent. The home is very clean and light, with lots of outdoor space.
As a family, we were obviously nervous about the care he would receive,
but it was clear from the outset that this was misplaced.
Thank you to all the staff for their dedicated, professional and friendly attitude throughout his stay.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us a review, it is so lovely to get such brilliant feedback. At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
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Review from M C (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is one of the hardest decisions for anyone to place a loved one into a care home. The lovely staff at Manor Lodge helped me realise there isn't a right or wrong time to do it, so Dad moved in early one evening, in the middle of the week and immediately the heavy weight I had been carrying around
with me lifted. Dad is no longer lonely, he looks healthier and happier, he is eating better, socialising and moving about more. I no longer worry so much about him, knowing that help is at hand if he needs it. I visit him regularly and in a very short space of time, I have already gotten to know so many other staff and residents by their first names.
You cannot hide the fact it's expensive, all care homes are, but for all those daughters/sons/husbands and wives that have this difficult decision to make, be kind to yourself, knowing at least you have sent them to, in my opinion, one of the best.
PS the cake is rather nice in the meeting areas too!
Reply from Karla Smith, Reviews Team at Manor LodgeWhat a lovely and heartwarming review, thank you. We are touched by your kind words and we are so happy that Dad is no longer lonely and settled in so quickly and that you no longer have to worry about dad. We love having Dad and you as part of the Manor Lodge family.
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Review from N C (Ex Family Member) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My ex-partner's nan was a resident of Manor Lodge for some time and the service was outstanding, we never had any concerns or any reason to worry for her during her stay. Friendly and caring staff members who go above and beyond for the residents, it's so refreshing to see. Lots of activities were offered
too which were well thought out and managed. Thank you to everyone who works at Manor Lodge, we cannot thank you enough.
Reply from Karla Smith, Reviews Team at Manor LodgeHi N C, thank you very much for taking the time to leave us feedback about your experience. We are so appreciative that you have left us such a wonderful review. Please do visit at any point if you would like a coffee and a chat.
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Review from P P (Grandson of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother recently passed, following being a resident for many years. The care she received during her time there was amazing. They not only cared for her but also became good friends. During her last few days, they were so caring and compassionate to not only her but also our family in what was
a very difficult time. We cannot thank them enough and they deserve the highest praise.
Reply from Karla Smith, Reviews Team at Manor LodgeWe are so appreciative that you have left us such a wonderful review. It was our pleasure to support your grandmother, she had such a great sense of humour and will be greatly missed! Please do still visit us, it would be lovely to see you for a cuppa.
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Review from Jackie D (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Manor Lodge for the last 6 weeks. Everybody is so warm, kind and inviting, going out of their way to help her feel cared for and welcome.
She is settling now and starting to make friends and participate in the activities. The home are organising her favourite hobbies for
her, which is amazing.
Thank you all for everything you are doing.
Reply from Reviews Team, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. We are touched that you wrote such lovely things, and we are very grateful. It was our pleasure to support your mother-in-law and your family.
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Review from D I (Son of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The cleanliness is excellent, all the carers are very attentive and caring. My dad feels very much at home. 5-star rating from me, all the residents at Dad’s ward are friendly too, they all have a chat with me. His room is very tidy also.
Reply from Reviews Team, Reviews Team at Manor LodgeThank you for this lovely review, we are so happy that the cleanliness of the home is excellent and that the colleagues here are attentive, we think of both you and Dad as part of our family. We will be sure to pass on your comments to the rest of the team.
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Review from Christopher N (Son of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Manor Lodge for a two-week respite stay. We were so impressed by the level of care and attention she was given while she was there, as well as the facilities and, particularly the quality of food on offer. The team took a great interest in Mum as a person, and she was very stimulated by
the activities.
From our first meeting with the team, we were struck by their openness and understanding. We received a warm welcome on all of our visits, and we were delighted to see how happy and relaxed Mum seemed when we collected her at the end of her stay. I would recommend Manor Lodge without hesitation.
Reply from Jenny Cartwright, Reviews Team at Manor LodgeHi, thank you so much for leaving us such a wonderful review. We adored having your mum here at Manor Lodge she is so joyful and a pleasure to be around, we miss her and can't wait for her to come back and stay with us.
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Review from Genusha S (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum loved Manor Lodge and remarked that she could not fault it! The staff were friendly, approachable and so kind. She enjoyed the variety of activities including making Easter hats. She made friends there and the staff were sorry to see her go after building such a lovely relationship with Mum -
which is a testament to their commitment to those they care for even over a short period of time.
Reply from Karla Smith, Reviews Team at Manor LodgeHi, your lovely review is so touching. It was our honour to look after your mum for her respite stay. She is such a lovely and kind lady and we miss her already.
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Review from Hazel H (Daughter of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We just wanted to say how very grateful we are for the care and compassion that the staff at Manor Lodge showed to our mum, and us, throughout her years there and particularly in her last few days of end-of-life care.
From the day that Mum moved in we knew that she would receive the best care possible
and despite her advancing dementia, she still enjoyed all of the activities and developed a genuine friendship with her carers, as did we.
The staff were incredibly supportive during Mum's last few days and treated her with dignity and love. They bent over backward to help us provide Mum with a peaceful end and took all of the stress away from a difficult few days. Their care was genuinely heartwarming and beautiful. We can honestly say that we saw the best of humanity in action. The managers should be very proud of all of their staff.
We will miss the friends that we made there and the delicious cakes that were always on offer!
Reply from Reviews Team, Reviews Team at Manor LodgeYour lovely review is so touching. It was our honor to look after your Mum. She was a lovely and kind lady. We will always think fondly of her. Please do still pop in to see us, you became part of the family too.
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Review from Joanna H (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are friendly and helpful and they always acknowledge my Mother when we are walking about the home, using her name to say hello. We are listened to by the carers and the management team and problems are resolved. We are kept informed of any changes or incidences concerning my Mother and every
effort is made to maintain her cleanliness. The activities are varied and the staff seem to join in with great enthusiasm encouraging participation whenever possible. Seeing photos on social media is great. It would be nice to see more home comforts or familiar objects in the day room and the communal ‘café’ areas so that it looks less like a care home and more like a home/hotel. However, I realize this could be tricky in some areas.
Reply from Karla Smith, Reviews Team at Manor LodgeWhat a lovely review. Thank you so much for spending the time to write such lovely words, we are very grateful. It is our pleasure to support your mum.
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Review from Samantha K (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent from December until February 2024. Her time there was good. She was well cared for and felt loved, all the staff were so kind and lovely. In particular the staff on Roxwell ward, they went over and above to make her comfortable. Mum felt safe with them and they cared for her in a way that
I would have expected. Mum was in their care until the day she passed away. Thank you Manor Lodge for making my mum's last few weeks the best that anyone could have done.
Reply from Karla Smith, Reviews Team at Manor LodgeHi, thank you very much for taking the time to leave us feedback about your experience and your beautiful words. It was a pleasure to be part of mums journey she is missed dearly, especially by the team on Roxwell,
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Review from Liz B (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the care given to my dad for three weeks, whilst we were on holiday.
He was made so welcome by you all and made friends during his stay.
His being safe and cared for so well enabled us to enjoy our holiday so much more.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience. It was a joy to be able to see Dad again and look after Dad for three weeks; he is such good fun and a true gentleman.
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Review from J W (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Manor Lodge in January, as his dementia condition was making it very difficult to manage independently. We were concerned about how he would settle in but he has now been there just over a month and is doing very well. He particularly enjoys the company of other residents in the lounge
and enjoys sharing meals with them in the dining room. He also enjoys the daily activities on offer, which include skittles, painting and watching a film in their own cinema room!
When we visit there is always a member of staff on hand if we have any queries, and they are all friendly, kind and attentive. We would definitely recommend Manor Lodge.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for such a lovely review. We are so pleased that Dad settled in well and that the Colleagues at Manor Lodge have been so friendly, kind and attentive, we will be sure to pass the comments on to the team.
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Review from A B (Son of Resident) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Manor Lodge to be very efficient and helpful. My mum is being well cared for which is a great relief for me. Manor always keeps me informed of everything going on often before my mum even tells me.
Reply from Karla Smith, Reviews Team at Manor LodgeThank you very much for taking the time to leave us feedback about your experience.
We are pleased to hear your experience with us is a positive one and that you are regularly updated about Mum.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Manor Lodge is calculated as follows: ( (573 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 656 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Natasha

Natasha Webster

Job Title: Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.


I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.


A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.


My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.


Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.


My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

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