Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Lodge
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Total of 147, showing 101-120
Review from Jade M (Granddaughter of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my grandad on a regular basis. He is always smiling, happy and relaxed. The staff always welcome and make me feel part of the family. Thank you, Manor Lodge, for the care you provide.
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Review from Patricia R (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Manor Lodge are fantastic. They genuinely care for their residents and treat them like family. This is all staff, nurses, carers, catering, cleaners and admin. They were all wonderful to my mum. My mum lived six months longer than was expected and I know this was due to the dedication of
the whole team at Manor Lodge. I cannot thank them enough for their kindness to my mum and to us.
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Review from Derek L (Sister of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of the staff members cannot be faulted.
They are firm but so patient, the cleanliness and organisation of the premises is excellent and I would certainly recommend anyone to this care home should the need arise.
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Review from J K (Wife of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered Manor Lodge Care Home with dementia. His treatment there has been first class. He has recently died at the care home in the nursing section and they were very dignified at all times.
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Review from Lyndsay M (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was unable to take care of herself and has been in Manor Lodge since July 2018. I can't praise the care home enough, from the management to all the staff their care and kindness I couldn't ask for more for my mum and I know when I walk away she is so well looked after and very safe. No matter
what time or what day I go her care remains the same I'm 100% rested knowing my mum is in the best care home.
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Review from Ty F (Son of Resident) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge. What can I say? Superlatives are not nearly enough. My experience, having visited many other 'establishments', was jaundiced. From the moment I was greeted, on entering Manor Lodge, the care taken to answer all my concerns, to the welcome my mother as the resident received, was excellent.
I wondered if it could be maintained. I need not have worried. Manor Lodge exceeded my and my mother's expectations. The staff, without exception, to both of us, were superb, caring and resident focused. My mother's room was all that she needed, that she could, and did, individualise to her wishes. Hygiene was and is a priority, and food and fluids monitored to promote well-being - both varied and a good flavourful selection - with cakes and pastries to tempt the pallet. Likened to a hotel stay, I have and do unreservedly recommend to all. There will be those who expect the earth, or perfection, both are unrealistic. For the most precious life, my mother's, I had trusted her care to Manor Lodge. Not a day passed when I or she felt that trust was misplaced.
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Review from J H (Husband of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff appear dedicated to the wellbeing of my wife which is a great comfort and relief from future anxiety.
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Review from Ann T (Daughter of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is an honour and a privilege to be able to enter a review on Manor Lodge Chelmsford. I can honestly rate Manor Lodge as an outstanding aged care facility and question whether there is another home that’s equal in their delivery of care and attention. My mother lived here for 7 months prior to her
passing and l can say without a shadow of a doubt, her happiness shone like a shining star. Everywhere l go, I give a glowing recommendation and my rating 100%.
Manor Lodge is led from the top and it’s evident in every level of service.
Thank you, Manor Lodge, from the bottom of my heart and you will forever be in my thoughts.
You are a credit to the caring profession.
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Review from P H (Son of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge provided first-rate care for my father over a period of three years in the Baddow and latterly and Danbury Units. The staff were always helpful and extremely patient with him. My mother and I would not hesitate to recommend Manor Lodge.
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Review from Marie S (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Manor Lodge are wonderful.
The care of our mother was amazing.
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Review from Lesley J (Daughter of Resident) published on 11 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the care and kindness shown to my daughter during her three months in your home. Due to her complicated illness, it was her wish to be cared for in a nursing home even though she knew that many residents were much older than her. Whatever time of day we visited her care
was exemplary, the staff friendly and sympathetic.
Thank you once again we could not have found a better place for her.
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Review from Eric B (Husband of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to see several care homes in Essex. I came to Manor Lodge without an appointment and given a complete tour of the home. Activities were happening all around the home, also cleaning.
My wife has become a resident, I feel she is safe cared for, entertained and treated with respect, as is
all of our family.
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Review from Isobel D (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you go to sleep at night and don't worry, you know you have picked the right care home. The staff all know my dad by his name and I know that pleases him very much, even the reception and maintenance team go out of their way to get to know the residents and are so friendly.
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Review from Laura S (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge is a very special care home, somewhere you quickly feel is home to your loved and it is a pleasure to visit. The excellent staff are always friendly, helpful and very professional. nothing is too much trouble. It's always very clean in the general areas as well as the residents own room.
the management style is key, hands-on which I am sure makes for the high standard throughout the home.
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Review from Peter E (Son of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Taking a typical visit step by step - parking sometimes very limited. Welcome is always friendly - security good - care home always has a clean and light appearance - Pleshey Lounge is comfortable although TV is too small. Rooms are pleasant and clean although only one visitor chair. Staff are always
friendly. Facilities - 'conservatory' with small kitchen feels like we've gone out (very pleasant). Highlight of August must be the fete despite working hard (and doing very well) on entertainment all year round the staff pull out all the stops for what is a very enjoyable day - lovely to see them all join in.
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Review from M W (Son of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very open care home. You can visit any time. Very clean and fresh looking. Staff appear to genuinely have the residents best interest at heart. Staff are friendly and always on hand if needed.
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Review from Lorna M (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lived at Manor Lodge for over 2 years. From the difficult transition of putting him into care to his final months, the management and staff were exemplary.
Living overseas, I was so grateful to know he was safe, secure and well cared for. In the early days, there were plenty of activities for
him to join in and later as he needed higher care, the staff treated him with dignity an respect.
I would highly recommend Manor Lodge to anyone.
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Review from Stephen B (Regular Volunteer) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a mother in Manor Lodge and her care was always excellent. I now come back with my singer to entertain.
The residents are always happy to attend with the carers. Everyone who can, joins in and we can see they genuinely enjoy themselves here.
We always feel very welcomed by all involved.
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Review from Carolyn K (Daughter of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy here at Manor Lodge. She is very well looked after and cared for. All the staff are very kind and helpful. I couldn't ask for more.
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Review from Elizabeth G (Friend of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is one of the nicest care/nursing homes I have visited. Extremely clean, no nasty smells. Lovely caring staff, exceptional care and excellent management.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

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