Manor Lodge

Very satisfied with the care my mother is receiving at Manor Lodge. Very friendly staff who treat us all like family.

We chose well, Mum is so happy. Manor Lodge is well run and I would highly recommend.

My father has lived at Manor Lodge for 2 years. He is treated kindly with care, joins in well with activities. The home is clean and always smells fresh. I'm happy to found such a wonderful home.

Manor Lodge has been wonderful for my nan. She is always treated with dignity and respect. My nan is always smiling when I visit and seems to enjoy joining in with the activities. The food always looks so nice, especially the deserts and the staff assist my nan so well. She is very happy and comfortable at Manor Lodge.

Grandma moved to Manor Lodge in May and we are really happy with the care provided. Grandma is always telling us about the lovely meals and desserts she has eaten. Grandma always attends the activities which she really enjoys. The activity staff are always happy to stop by and have a chat too. The lounge has recently been decorated too, which looks lovely.

The management, staff and support teams at Manor Lodge provide a welcoming, pleasant safe environment for their residents. A weekly resident meeting enables all queries, concerns and comments on all aspects of life at the care home to be addressed and speedily attended to. I would be willing to recommend Manor Lodge to any family looking for a very good care home in the Chelmsford area, or beyond.

My mum loves all the activities and lives a fulfilling life. Thank you, Manor Lodge.

I am extremely grateful for the care that my mother has received at the home. The manager and staff are excellent, the home is very clean and I always feel that my mother receives the best care possible.

Both my parents are now at Manor Lodge and I am very happy with the care they are receiving. All the staff I have met are genuinely kind and caring people, and they have taken the trouble to get to know my parents as individuals and to make sure they are as comfortable and happy as possible. From the outset, the staff have been very responsive to my parents’ individual needs, and have also supported us all as a family during the pandemic. I am kept well informed of any concerns that arise and staff always make time to discuss any worries that I might have about my parents. I am so glad I chose Manor Lodge; it is such a relief to know my parents are being well looked after.

Over the past 6 years, my husband has been cared for at Manor Lodge. During these difficult times they have looked after him very well.

I am very happy that my mother resides at Manor Road home. The overall experience is excellent. Staff and manager are empathic and caring towards Mum and our family members. Mum has been at Manor Road for 5 years now and I do not believe she would have received the level of care she has there at any other facility.

My mother was kept safe and healthy during COVID. Happy and cared for with genuine fondness. The nursing standard is very high indeed.

Each time I visit my aunt everywhere looks clean and tidy and very organised. The carers are always so kind and compassionate towards all the other service users. Sometimes my aunt's mood swings can ve very challenging, but the staff are always very patient with her, Several people I know have relatives in Manor Lodge and always speak very highly of the quality of care they receive. Thank you everyone.

I am very happy that my Mum is being well cared for at Manor Lodge. Every member of staff that I have met in the 22 months that Mum has lived at Manor Lodge has been cheerful, always ready to give time and go beyond the call of duty to help Mum and the family to feel at home and loved. This is much more important than looks. However, my only criticism would be that personal presentation of Mum could be attended to. She used to take care with her presentation: hair, a necklace, clean fingernails, well co-ordinated clothes more than now!

My 91-year-old, blind, father needed 2 weeks recovery following a pacemaker procedure. He arrived directly from the hospital and was settled into his ensuite room. Due to the Coronavirus precautions, he was isolated in his room for 10 days. During this time, staff interacted with him and made sure he received our phone calls and could listen to the TV in his room. Nothing was too much trouble. Once self-isolation was complete and lat flow tests negative, he appreciated being taken into the garden area and integrating into the unit community. There were quizzes and music and others to talk with. He came home looking much better than he went in! Staff are very competent and kind. His needs were well met. Thank you.

We chose Manor Lodge as there was a very good atmosphere amongst the staff and the residents were happy and engaged. The manager is passionate about her job with a good knowledge of residents’ needs and is always looking at ways to improve things. Mum had dementia and found it difficult to adjust at first, but her carers were very good at getting a smile out of her, and she very much enjoyed the attention as well as the freshly cooked food. I never felt bad about leaving her as the staff went to a lot of trouble to make her feel comfortable. The onsite provision of physio care is valuable for people trying to recover mobility and also the infirm. There are lots of activities for the residents, no matter how immobile. Every resident is treated as an individual and their preferences remembered by their carers. Visitors are always made to feel welcome with several open events a year where relatives can meet other relatives and carers in a carnival atmosphere.

Mum's end of life care, was impeccable. The staff were so very supportive of all the family, we were truly blessed to be at Manor Lodge for her passing. I cannot speak highly enough of the all the team - true superstars, all of them.

Every time we visit, we find everything in good order, staff are very good and very friendly.

Staff are always friendly and helpful.

The pre-admission procedure was excellent, a great deal of time invested by the manager and senior care staff at all points to ensure we were happy. The in-house physiotherapy service is a rare commodity and excellent, major factor in our choice of care home. Manor Lodge has an excellent staff team at all levels, who take a genuine interest in the residents and offer a high standard of care. My only thought is a welcome pack for new residents and relatives would be good - basic info, meal times etc.