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Manor Lodge

Manor Road, Chelmsford, Essex CM2 0EP
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We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)
Manor Lodge, Chelmsford
Manor Lodge, Chelmsford
Manor Lodge, Chelmsford

Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.

The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.

Conveniently located a short walk...  

Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,824From £2,052
Residential Dementia CareFrom £1,919From £2,158
Nursing CareFrom £2,089From £2,350
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Webster(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with ensuite Wet Room (118)

Manor Lodge Reviews (166)

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9.9

Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years. Over all time Manor Lodge has 166 reviews.

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Showing 166 reviews matching selected criteria
Review from R P (Resident / Service User) published on 8 December 2021 Submitted via Postal Card
Overall Experience

The management, staff and support teams at Manor Lodge provide a welcoming, pleasant safe environment for their residents. A weekly resident meeting enables all queries, concerns and comments on all aspects of life at the care home to be addressed and speedily attended to. I would be willing to recommend Manor Lodge to any family looking for a very good care home in the Chelmsford area, or beyond.

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Review from Joanne C (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card
Overall Experience
My mum is very happy at Manor Lodge. The care staff are always kind and friendly.

My mum loves all the activities and lives a fulfilling life. Thank you, Manor Lodge.

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Review from Anne M (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience
My mother has been a resident at Manor Lodge home for the last 5 years.

I am extremely grateful for the care that my mother has received at the home. The manager and staff are excellent, the home is very clean and I always feel that my mother receives the best care possible.

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Review from Sarah R (Daughter of Resident) published on 27 October 2021 Submitted via Website
Overall Experience

Both my parents are now at Manor Lodge and I am very happy with the care they are receiving. All the staff I have met are genuinely kind and caring people, and they have taken the trouble to get to know my parents as individuals and to make sure they are as comfortable and happy as possible. From the outset, the staff have been very responsive to my parents’ individual needs, and have also supported us all as a family during the pandemic. I am kept well informed of any concerns that arise and staff always make time to discuss any worries that I might have about my parents. I am so glad I chose Manor Lodge; it is such a relief to know my parents are being well looked after.

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Review from P C (Wife of Resident) published on 25 October 2021 Submitted via Postal Card
Overall Experience

Over the past 6 years, my husband has been cared for at Manor Lodge. During these difficult times they have looked after him very well.

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Review from Kim D (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card
Overall Experience

I am very happy that my mother resides at Manor Road home. The overall experience is excellent. Staff and manager are empathic and caring towards Mum and our family members. Mum has been at Manor Road for 5 years now and I do not believe she would have received the level of care she has there at any other facility.

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Review from Sara P (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card
Overall Experience

My mother was kept safe and healthy during COVID. Happy and cared for with genuine fondness. The nursing standard is very high indeed.

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Review from Pamela B (Niece of Resident) published on 19 October 2021 Submitted via Postal Card
Overall Experience

Each time I visit my aunt everywhere looks clean and tidy and very organised. The carers are always so kind and compassionate towards all the other service users. Sometimes my aunt's mood swings can ve very challenging, but the staff are always very patient with her, Several people I know have relatives in Manor Lodge and always speak very highly of the quality of care they receive. Thank you everyone.

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Review from S H (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card
Overall Experience

I am very happy that my Mum is being well cared for at Manor Lodge. Every member of staff that I have met in the 22 months that Mum has lived at Manor Lodge has been cheerful, always ready to give time and go beyond the call of duty to help Mum and the family to feel at home and loved. This is much more important than looks. However, my only criticism would be that personal presentation of Mum could be attended to. She used to take care with her presentation: hair, a necklace, clean fingernails, well co-ordinated clothes more than now!

Reply from Samantha Debenham, Personal Assistant at Manor Lodge

Thank you for your feedback – we’re delighted to hear your wonderful comments around the quality of care we provide at Manor Lodge, although we understand you have some concerns regarding your mother’s appearance. Now that the home manager, Juliana, has had the opportunity to discuss this with you...  

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Review from Sue G (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

My 91-year-old, blind, father needed 2 weeks recovery following a pacemaker procedure. He arrived directly from the hospital and was settled into his ensuite room. Due to the Coronavirus precautions, he was isolated in his room for 10 days. During this time, staff interacted with him and made sure he received our phone calls and could listen to the TV in his room. Nothing was too much trouble. Once self-isolation was complete and lat flow tests negative, he appreciated being taken into the garden area and integrating into the unit community. There were quizzes and music and others to talk with. He came home looking much better than he went in! Staff are very competent and kind. His needs were well met. Thank you.

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Review from Trevor M (Son of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

We chose Manor Lodge as there was a very good atmosphere amongst the staff and the residents were happy and engaged. The manager is passionate about her job with a good knowledge of residents’ needs and is always looking at ways to improve things. Mum had dementia and found it difficult to adjust at first, but her carers were very good at getting a smile out of her, and she very much enjoyed the attention as well as the freshly cooked food. I never felt bad about leaving her as the staff went to a lot of trouble to make her feel comfortable. The onsite provision of physio care is valuable for people trying to recover mobility and also the infirm. There are lots of activities for the residents, no matter how immobile. Every resident is treated as an individual and their preferences remembered by their carers. Visitors are always made to feel welcome with several open events a year where relatives can meet other relatives and carers in a carnival atmosphere.

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Review from Julie J (Daughter of Resident) published on 6 April 2020 Submitted via Website
Overall Experience
It is hard to put into words how professional, loving and simply wonderful the manager and all her team were in caring for our mother. Within a couple of weeks of arriving, she was a different person, despite her Alzheimers. She was looked after impeccably, by all members of staff. Always dressed and showered, and never once found her in her room when I visited. She was engaged in the activities within days, which was certainly not the case in her previous care home. The staff dealt with all Mum's little foibles with love and humour, to which she responded in kind. Her trust in them was complete. When Mum came for a trip out, she was always ready, not an easy achievement, as I well know.

Mum's end of life care, was impeccable. The staff were so very supportive of all the family, we were truly blessed to be at Manor Lodge for her passing. I cannot speak highly enough of the all the team - true superstars, all of them.

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Review from S S (Friend of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

Every time we visit, we find everything in good order, staff are very good and very friendly.

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Review from V M (Friend of Resident) published on 8 January 2020 Submitted via Postal Card
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Staff are always friendly and helpful.

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Review from Catherine H (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

The pre-admission procedure was excellent, a great deal of time invested by the manager and senior care staff at all points to ensure we were happy. The in-house physiotherapy service is a rare commodity and excellent, major factor in our choice of care home. Manor Lodge has an excellent staff team at all levels, who take a genuine interest in the residents and offer a high standard of care. My only thought is a welcome pack for new residents and relatives would be good - basic info, meal times etc.

Reply from Samantha Debenham, PA to Marketing Director at Manor Lodge

Thank you for taking the time to write a review for Manor Lodge and your positive scoring, including the excellent rating for the management of the home, the care and support provided to residents and the overall standard of the home. We’re also pleased to read your very kind comments regarding our...  

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Review from B S (Granddaughter of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

My grandmother suffers from advanced dementia. The dementia suite is outstanding. They care for my nan as if she is in her own home, allowing her to take risks, nurturing her interests, providing dignity. Each area within the home - activities, catering, housekeeping - work beyond expectation. They really have become part of our extended family, each and every one.

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Review from Barbara B (Regular Volunteer) published on 9 August 2019 Submitted via Postal Card
Overall Experience

This home is a lovely place, lovely staff and very welcoming. The residents are always happy and well cared for and loved by the staff. The place is spotlessly clean and no smells.

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Review from P S (Regular Volunteer) published on 9 August 2019 Submitted via Postal Card
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High-quality care provided to guests who all appear to be very happy.

Lots of activities to keep guests active. Guests always treated with respect and dignity.

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Review from F T (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card
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Cannot recommend this care home more. My father has been very well cared for and always made myself and my family feel very welcome and at home. Very happy with all care provided.

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Review from Jade M (Granddaughter of Resident) published on 31 July 2019 Submitted via Postal Card
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I visit my grandad on a regular basis. He is always smiling, happy and relaxed. The staff always welcome and make me feel part of the family. Thank you, Manor Lodge, for the care you provide.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 September 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeOutstanding
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 01 Jul 2026

    An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

Upcoming Events

There are no upcoming events for Manor Lodge.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Manor Lodge.

Meet the Team (1)

Natasha Webster
Natasha WebsterJob Title:Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.

I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.

A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.

My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.

Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.

My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.