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Manor Lodge

Manor Road, Chelmsford, Essex CM2 0EP
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We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)
Manor Lodge, Chelmsford
Manor Lodge, Chelmsford
Manor Lodge, Chelmsford

Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.

The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.

Conveniently located a short walk...  

Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,824From £2,052
Residential Dementia CareFrom £1,919From £2,158
Nursing CareFrom £2,089From £2,350
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Natasha Webster(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with ensuite Wet Room (118)

Manor Lodge Reviews (166)

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9.9

Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years. Over all time Manor Lodge has 166 reviews.

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Showing 166 reviews matching selected criteria
Review from Helen P (Daughter of Resident) published on 20 July 2026 Submitted via Website
Overall Experience
My mum initially came to Manor Lodge for a 2 week respite stay but has since become a permanent resident. From our first visit, we were impressed by the welcoming atmosphere, cleanliness, and absence of any unpleasant smells. The staff were friendly and approachable, and the coffee and cake area for visitors is a lovely feature.
Mum settled into her well-equipped room, which has more of a hotel feel than a traditional care home. Staff made every effort to introduce her to other residents and help her feel part of the community, joining in with the entertainment, which she enjoys.
Mum has specific dietary requirements, and after discussing these with the team, her needs have been accommodated very well.

The carers are kind, caring, and professional. Nothing ever seems too much trouble, and it is clear they genuinely care about the residents' wellbeing. The manager, is friendly and knowledgeable about the care system which really helps as its new to us. So pleased we picked this home!

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Helen, Thank you for your lovely review; we're delighted your mum has settled so well at Manor Lodge, and it means so much to know our team has made her feel welcome, supported her individual needs, and given your family confidence that she is receiving the highest standard of care.

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Review from Sarah T (Daughter of Resident) published on 20 July 2026 Submitted via Website
Overall Experience
My Dad has been at Manor Lodge for 5 weeks now following a fall at home. My dad needed to have 24/7 monitoring as he kept forgetting his walking abilities were limited. Manor Lodge was the only care home that could provide this type of care.
Everyone is very friendly from the initial show round until admission, as you know putting a loved one into care is not an easy decision, but from the care and professionalism of all the staff I made the right choice.
Your kept up to date with any concerns and dad is monitored all the time.
There is a range of activities, a hairdresser and chiropodist.

Dad also has pressure mats either side of the bed to alert staff, which are a good idea.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your wonderful feedback, we are so pleased your dad has felt safe and well cared for at Manor Lodge, and it means a great deal to know our team has been able to support both him and your family during this important transition.

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Review from Sharon S (Daughter of Resident) published on 24 June 2026 Submitted via Website
Overall Experience
Our father has been at Manor Lodge for the past 3 months. The nursing care and support he receives is fantastic. The staff have got to know and understand him as a person and his needs and are always caring. As a family they keep us all updated if there are any health concerns or any special requirements they feel that would help or benefit him, they share this with us. Laura was so helpful and informative when we first enquired about care for our father, and is always happy to answer any questions or concerns we may have.

Can thoroughly recommend Manor Lodge.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Sharon, Thank you for your kind words and recommendation, we are delighted your father has settled in so well, and really appreciate your recognition for the team.

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Review from Yvonne L (Daughter of Resident) published on 15 June 2026 Submitted via Website
Overall Experience
I cannot speak highly enough of the care my mother receives at Manor Lodge. From the moment we walked through the doors we were welcomed with warmth and professionalism.
I was concerned that the move from another care home would affect my mother adversely for a while but she settled in straight away. The staff are incredibly kind and compassionate, they made her feel safe and at home, it is a huge comfort to know my mother is in safe hands.
The facilities are spotlessly clean, her room is bright and comfortable. There is a good choice of varied meals and the activities on offer have really helped my mother to socialize.

Communication with the team is excellent, I am always kept informed. I wouldn't hesitate to recommend Manor Lodge to anyone seeking a safe and caring environment for their loved ones.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Yvonne L (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.

At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from N S (Son of Resident) published on 19 May 2026 Submitted via Website
Overall Experience

On behalf of myself and my family, I would like to give thanks to EVERYONE who provided my Mum with such outstanding love and care recently in the Nursing Unit. Although she only spent 5 days at Manor Lodge (have been transferred from Broomfields on a 'fast track' pathway, under the care of Farley Hospice) we could not have asked for a better experience. Everyone she / we met, treated her with kindness, dignity and made sure that she was comfortable (and pain free) in her final days - truly, we could not have asked for anything more.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your words. We are honored to have cared for your mum during her final days and the team supported both mum and the family, your feedback means a great deal to us. Thank you again.

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Review from Alex W (Niece of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

My Aunt came into Manor Lodge after being in Broomfield Hospital following a fall in her home. Staff have been so kind and caring with her and she feels like she is being treated with respect and dignity. Everyone has tried very hard to make her comfortable and feel at home. Thank you to all the staff

Reply from Karla Smith, Reviews Team at Manor Lodge
Hi Alex thank you for your lovely feedback, we are so pleased your Aunt felt comfortable respected and cared for.

At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Alison L (Daughter of Resident) published on 25 March 2026 Submitted via Website
Overall Experience

My Dad came to Manor Lodge for end of life care. The team of nurses, health care assistants and catering team looked after my Dad and the whole family with the greatest care and medical skill. Everyone was so kind to my Dad and treated him with respect and the greatest dignity. It gave us the greatest of comfort to know he had been so well cared for.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Alison, thank you for your kind words - its a privilege to know your dad was cared with dignity and compassion, and we send our heartfelt condolences to you and your family.

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Review from vickie T (Daughter of Resident) published on 6 March 2026 Submitted via Website
Overall Experience
My father spent the last month of his life at Manor Lodge Care Home. The care provided by the staff was truly wonderful - he could not have been in a better place, with kinder people, for his final days.

Every member of the team cared not only for my dad but also for us as a family. They made sure we were looked after, keeping us fed, bringing us cups of tea, providing a bed so we could stay with him, and gently checking in on us while we sat by his side.His final goodbye from the care home was incredibly touching and meant so much to us. All the staff who were able to stood in respect as we left the building, forming a guard of honour. It was such a thoughtful and moving gesture.We cannot thank the team at Manor Lodge Care Home enough for the compassion, dignity, and kindness they showed to our dad and to our whole family. It meant more to us than words can express.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your kind words, It was a privilege to care for your father and support your family during such an important time, we are truly grateful you entrusted Manor Lodge with his care.

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Review from Joseph T (Husband of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

I visit my wife almost every day, and I can say that I look forward to going to Manor Lodge. Staff are incredibly helpful and friendly, and it seems like a second home to me. The care home is quick to inform me of any issues, and my wife is happy and settled. I could not imagine her being anywhere else. Manor Lodge is far superior to other homes in Chelmsford that I know of, and I would recommend it without question.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your kind words, it means to much to us that we are like a second home to you and we are truly glad your wife is happy and settled.

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Review from Caroline W (Daughter of Resident) published on 3 February 2026 Submitted via Website
Overall Experience
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderful.
The exceptional care provided gave us and our mother ten precious weeks together that we never expected to have. Mum's room was spacious and felt very much like a home from home. She especially enjoyed looking out at the trees and watching her favourite programmes on the large-screen television, which was a real comfort to her.
Throughout her final days, our mother was treated with the utmost care, compassion, and dignity, allowing her to have the peaceful passing she wished for. The staff not only cared for Mum but also supported us as a family, keeping us fully informed at every stage, welcoming us to stay as long as we wanted, and thoughtfully providing coffee and cake throughout the day.

Manor Lodge Care Home truly provides outstanding care. Their CQC rating of Outstanding is thoroughly deserved and is evident from the moment you walk through the doors.

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Caroline, Thank you so much for you incredibly kind and thoughtful words, it truly means a great deal to the whole team to that we were able to support mum and your family at such an important time.

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Review from David R (Son of Resident) published on 22 January 2026 Submitted via Website
Overall Experience

After many weeks in hospital my mum who is 88 years old made the decision she could no longer live alone as she required 24 hour care and wanted to be looked after. I did some research in our area for a care home that had good reviews and rating. We found Manor Lodge and went to have a look around and really liked it. After being discharged from hospital the decision was made for my mum to go to Manor Lodge and I contacted Karla who made the procedure so easy without any stress. My mum has now been at Manor Lodge since the start of December 2025 and is now starting to relax and enjoy being part of this lovely care home as a permanent resident. The staff have been so welcoming, helpful and caring which has helped massively with this difficult decision/move we have had to make and is reassuring mum is being cared for so well. The care she has is excellent and that she has carers 24 hours a day if required. Thank you so much to Karla and all the staff for looking after my mum.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your kind and thoughtful review - We're delighted mum is settling in well at Manor Lodge and will pass your lovely words to the team.

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Review from D C (Daughter of Resident) published on 20 January 2026 Submitted via Website
Overall Experience

On top of Christmas I had a massive challenge of finding respite for my Mum. Fortunately I had a connection with Care UK in Newbury as my Aunty is in the dementia suite. It's been really hard not to compare homes.

Emotionally I have been supported remarkably as it was a hard decision & a massive thing for Mum to go into respite.

We extended Mum's respite care from 2 to 3 weeks which was a massive step for Mum showing how comfortable & content she was in care.

On admission there were a few hiccups with the room & paperwork however immediately these were addressed & an apology was accepted.

My Mum is a very quiet & private person however I can't tell you how your wonderful staff have cared & supported her. They have managed her anxiety and it's lovely to see the close relationships formed between them. Mum's even had her hair done!

I have no hesitation than to recommend Manor Lodge. Mum will need respite possibly permanent care in the future & Manor Lodge will be our go to.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience.

At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from K P (Daughter of Resident) published on 9 January 2026 Submitted via Website
Overall Experience
To all the staff working on the St Clere ward,
Thanks so much for caring for my dad, Alan Porter.
He was treated with such kindness and dignity- we are forever grateful. Thank you.
Also, we received much compassion and care, too. Thank you!
All our best wishes,

Kathryn (Alan's daughter)

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Kathryn, Thank you so much for your lovely message about the care your dad received with us, it really means a lot to the team , we are so glad that dad and your family felt so well cared for. He will be missed. You are always welcome to pop in for a cup of tea.

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Review from Paul D (Husband of Resident) published on 29 December 2025 Submitted via Website
Overall Experience

My wife, Linda, entered Manor Lodge in November as her dementia was becoming increasingly difficult to manage at home. Upon arrival she was made very welcome and has settled in without any problems. My Mother was cared for at a different care home and Manor Lodge compares very favourably. Manor Lodge has a very good reputation and has been recommended by a number of friends including one who has a relative living there. My sister in law has worked there. It has occasionally featured in the local press and so it was my first choice of a residential home. I have been impressed by the care my wife has received which surpasses what I could manage at home. The staff have a very positive attitude and nothing seems too much trouble. There are plenty of activities for residents and the food is very good which I have sampled on a number of occasions and there is a choice of menu. I would not hesitate to recommend Manor Lodge

Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Paul thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Paul N (Son of Resident) published on 16 December 2025 Submitted via Website
Overall Experience

My Mother was due to have hip repair surgery but complications arose when it was identified that she had a serious infection around the hip area. This necessitated a c9 week stay in hospital and the hip repair could not be fully completed, leaving her unable to weight bear when standing. We quickly identified that she would need respite care when released and Manor Lodge came strongly recommended. My Sister, wife and I visited Karla at the Home and she gave us a guided tour and answered our many questions. When released from hospital the Care Home team went out of their way to accommodate our Mother, despite only having 24 hours notice, for which we cannot thank them enough. Subsequent visits confirm that our Mother is very well looked after. Her room has recently been refurbished and she appears to want for nothing and all of the staff are very friendly and helpful. A highly recommended Care Home.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for taking the time to shar your experience, we are delighted to hear your mother has been so well cared for, we truly appreciate your kind words.

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Review from A P (Friend of Resident) published on 4 December 2025 Submitted via Website
Overall Experience

I attended an evening session at Manor Lodge about nutrition and hydration. The session was delivered by the Head Chef and was informative and entertaining. Marcin explained how they prepare the meals and drinks adding flavour and supplements to optimise nutritional and fluid intake. I enjoyed sampling some of the food and drinks! My relative used to love her food but is unable to eat a normal diet, I now feel reassured that she will be able to enjoy all the flavours of a Christmas dinner in a manageable form. Thank you for the session and to the catering staff for their skills and commitment to the residents.

Reply from Karla Smith, Reviews Team at Manor Lodge
Thank you for your wonderful feedback, we are delighted that you enjoyed the nutrition and hydration event and felt reassured about your relative meal.

At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Susan H (Son of Resident) published on 21 November 2025 Submitted via Website
Overall Experience

Due to unforeseen circumstances my husband and I needed to find respite care for my Mother & Father in law urgently. After calling several homes in the area, Manor Lodge were the only home willing to work with us to get an assessment done within 24 hours to enable admission the very next day.

We were so very pleased with everything. The facility is well run, has wonderful staff and parents were very well cared for. They reported to us that the food was wonderful and they had no complaints about anything. They were in Manor Lodge for 2 weeks. During that two weeks, and due to the rushed nature of their admission, there were a few minor issues to sort out and every single time we approached any member of staff our issues were immediately resolved. As I said before, I cannot rate the staff more highly, everyone was so friendly, so caring and so helpful. It's like everyone is part of one big happy family. I cannot recommend Manor Lodge more highly.

Reply from Karla Smith, Reviews Team at Manor Lodge
Hi Susan, Thank you so much for your heartfelt review. We are delighted to know that the team and Manor Lodge could support your family during a difficult time and provide the care, comfort and responsiveness your loved ones deserve.

At Manor Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Pam F (Daughter of Resident) published on 1 November 2025 Submitted via Website
Overall Experience

Very friendly and well run care home. Staff attentive and looked after my Mum well. The physiotherapy team worked wonders with Mum. When she arrived she could hardly walk and 5 weeks later she is able to walk with an aid, get up from bed and dress herself.

Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your feedback, we are delighted to hear how much progress you mum has made and that our team especially the physiotherapy colleagues were able to support her so well during her stay.

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Review from Dave R (Nephew of Resident) published on 29 October 2025 Submitted via Website
Overall Experience

It's such an important decision, finding a home to suit your loved one. I visited several homes with vacancies and can simply say that Manor Lodge was the best. My thanks to Karla and her colleagues in making my uncle welcome and communicating with me as he settles in to his new surroundings.

Reply from Karla Smith, Reviews Team at Manor Lodge

Than you for your kind words, we are so pleased Manor Lodge felt like right choice for your uncle. I will pass your appreciation on to the team.

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Review from Susan R (Daughter of Resident) published on 16 October 2025 Submitted via Website
Overall Experience

My mother spent two and a half weeks in the home while I was on holiday. I phoned her most evenings and she was quite happy there. A few friends visited her and she walked around the garden with them. She said all the staff were lovely and she knew she could ask them for help. She talked a lot to other residents and enjoyed the company. Her room was right next to the reception and facing the carpark so Mum did find it quite noisy and she often woke very early. It wasn't easy to see the TV from the armchair but she didn't mind that. She enjoyed her lunches but found the 4.30pm meal too early to eat again. But then in the evening around 6 or 7 pm she felt hungry. At home, in her bungalow, that's when she would have a sandwich. She enjoyed her stay and would be happy to stay again. Thank you for looking after her.

Reply from Samantha Debenham, Reviews Team at Manor Lodge

Thank you so much for sharing your mother's experience during her stay with us at Manor Lodge. We are delighted to hear that she felt happy, comfortable, and well cared for by our staff. It's wonderful that she enjoyed spending time with friends, walking in the garden, and socialising with other...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 September 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeOutstanding
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 01 Jul 2026

    An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...

  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

Upcoming Events

There are no upcoming events for Manor Lodge.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Manor Lodge.

Meet the Team (1)

Natasha Webster
Natasha WebsterJob Title:Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.

I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.

A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.

My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.

Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.

My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

Frequently Asked Questions about Manor Lodge

What types of Care is Manor Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Lodge have?

There are 120 Single Rooms.

What are the Facilities & Services at Manor Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Manor Lodge to the centre of Chelmsford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.