Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU

Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. Our experienced nursing team are skilled in specialists areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

Group: Barchester Healthcare Ltd

Person in charge: Louise Lambert (General Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 31

Shared Rooms: 1

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking:

Onsite private car park.

Latest Care Quality Commission* Report on Barchester Ashcombe House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Barchester Ashcombe House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.51 for Barchester Ashcombe House Care Home is calculated as follows: ( (86 Excellents x 5) + (55 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 149 Ratings = 4.51

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Ashcombe House Care Home has a Review Score of 9.5 (9.510) from 13 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ashcombe House Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ashcombe House Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother aged 94 suddenly became unwell so came to live with me, within two weeks it became apparent that I was unable to cope and mother needed hospitalisation. After several weeks I had to look for a nursing home. Ashcombe House has been the best choice I could ever have made. It is small and friendly and the manager has been amazing in helping mum to settle in. All the staff from the chef to maintenance feel like part of the family looking after mum.
I can visit and go home confident in the knowledge she is safe and cared for.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum was very reluctant to give up her independence and leave her home. However, she very quickly settled in at Barchester Ashcombe House Care Home: the staff are very caring, attentive and made her feel immediately welcome. There are activities to keep her occupied and despite her poor mobility, the staff are able to arrange transport for visits out of the house.

To see her happily settled and well cared for has been a worry off our minds.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Louise Lambert, General Manager at Barchester Ashcombe House Care Home responded to this review on 10 Mar 2018:

Thank you for your feedback, it is an absolute pleasure caring for Mum. We look forward to the weather improving to be able to go back to the garden centres, which she enjoys. We appreciate your time in leaving us a good review and I will be pleased to pass this onto the staff.

My mother-in-law stayed for respite care for four weeks in December 2017. The staff at the care home were excellent. She was well looked after in good facilities and enjoyed the food and all the activities that were offered.
She enjoyed so much after two weeks when she was due to go home she didn't want to leave so stayed for an extra two weeks.
I cannot praise the staff enough who looked after her especially the manager and the nurse in charge who made sure that her stay was perfect and she left well fed and rested just what she needed!

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Louise Lambert, General Manager at Barchester Ashcombe House Care Home responded to this review on 22 Feb 2018:

Thank you Carol, we appreciate your time in leaving positive feedback. We really enjoyed your mother-in-law staying with us on respite and hope to welcome you again, hopefully for another garden centre trip. I will ensure I pass your feedback on to the staff as they will be pleased.

Mum was here from March 2017 until her passing in November 2017. We found the care to be of the highest level, always friendly and respectful of Mum's condition. The home itself was having to cope with some challenges but this did not distract from the level of care and friendly attitude of all the staff. Mum did not enjoy the last months of her life but that was due to frustration at her condition and the staff always were attentive and caring and she appreciated that.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 15 Dec 2017:

Thank you for your feedback. We appreciate your time in completing this for us, through this difficult time. We will all miss Mum at Ashcombe and pleased she had all her family around her. I will pass your feedback on to the staff, I know they will be must grateful.

All the carers and nursing staff were kind, attentive and responded to my mum's needs. She enjoyed the afternoon sessions whereupon activities were organised.
I visited virtually every day at various times of the day (I was always made welcome). My mum stayed three weeks at Ashcombe House for respite care and her mental health and well being greatly improved.
All the staff remember my mum and her care needs.
The catering was exceptional, five star quality. It was lovely that the chef took time to visit the residents to get feedback.

How likely would you be to recommend Barchester Ashcombe House Care Home? Likely

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Average Rating:   4.3 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 14 Nov 2017:

Thank you for your kind words, I will ensure we pass on your feedback to our staff. We are very pleased Mum enjoyed her stay with us.

A little disappointed with the turnover of staff since my brother in law went into the home in April, but it has been explained to me this is not unusual in this industry.
They have an excellent manager who has turned the home around in the last 2 months and my brother in law is happy and settled in very well.
They arrange to take him out on little trips which is brilliant.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 14 Nov 2017:

Thank you for your feedback and taking the time to complete a review. I will pass on your feedback to the staff as I am sure they will be pleased.

Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality of life, knowing he was having the very best of care.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 18 Oct 2017:

Thank you for your kind review and time to submit this to us. I will ensure this feedback is passed on to the care staff.

Mother came here (her choice). We as a family were very happy about her stay. All staff were very kind to her and the chef went out of his way to provide what she wanted to eat. Mum made a point at a meeting that she was happy there, liked everyone and felt safe. Extremely grateful for all concerned with her that her last months were good for her - just sorry she wasn't here longer. Her room had all she needed and she loved being near the garden to see the cats and the birds visiting.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 21 Sep 2017:

Thank you for your kind feedback Barbara, we are very pleased your mother was happy with us at Ashcombe, she will be missed by us all. All the residents/staff love her knitted blankets. I’m pleased we could assist with her meal choices. We value your time in completing a review for us, also thank you for the lovely plants you donated for our gardens.

My husband is in Ashcombe House and sometimes he gets very good care, but recently everything is going downhill as some staff members have left. My husband is not fed if he doesn't want the pureed food offered. He can't chew therefore even rice has to be quite liquidised. It arrives sometimes in thick lumps. If he doesn't have a meal nothing is given in replacement like yoghurt or ice cream.
Also, sometimes he hasn't been repositioned for 3 or more hours. I cannot go away from the home with "peace of mind", always worried if he is getting the best of care. He cannot do anything for himself or talk or communicate in any way.

How likely would you be to recommend Barchester Ashcombe House Care Home? Don't know

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Average Rating:   3.7 out of 5

Louise Lambert, Manager at Barchester Ashcombe House Care Home responded to this review on 21 Sep 2017:

Thank you for your feedback regarding your husband’s care. Ashcombe operates an open door environment for residents and families to voice any concerns. We also have a complaints policy to ensure any complaints are addressed and investigated in a timely manner to ensure the safety of our residents. We are sorry that you feel some areas are satisfactory and would welcome the opportunity to meet with you and discuss them further. We are also pleased that you have highlighted the good service in a number of areas.

My father came to the home in November 2016. The service he has received so far has been lovely. They are all very caring and can't help us enough. My father has been well cared for and they seem to go the extra mile.
They put on loads of social events. The home is always clean and the staff are lovely.
Very happy so far.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The home is running a lot better than it was and the manager is doing a good job, she listens and the home is a lot better for it, not to say it was bad before but it helps with someone to lead. The nurses and carers are very good. Thank you all at Barchester Ashcombe House Care Home from kitchen, laundry, carers, nurses.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visited my Uncle for the first time on 28/6/16. He was sitting in a friendly, cheerful, colourful environment. He was well dressed and clean. Staff who passed him spoke kindly to him, respected his dignity, helped him by chair lift into wheelchair. They asked his opinions and carried out his wishes. We spoke for 40 minutes, he had lunch and then we picked him up for a wheelchair trip out. Staff were helpful in preparing Uncle for the visit. Everyone smiled and I felt good. I have been in many homes for the elderly and this place rates as one of the best. I know my Uncle is happy and being treated well. Thank you so much.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This is a very caring and supportive home with devoted staff. They are very busy but find time to give individual attention.

How likely would you be to recommend Barchester Ashcombe House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 Apr 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Description:

Hi, my name is Louise and I am the General Manager here at Ashcombe House.

I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.

Please feel free to pop in for a show around or to call us to arrange a visit.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Ashcombe House Care Home