Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 101 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (101)

9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Ashcombe House Care Home has 101 reviews.

Overall Experience
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Reviewer Connection to Barchester Ashcombe House Care Home
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Review from P G (Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As good as it gets . Everybody is so kind and helpful. I love my new home.
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Review from J R (Partner of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are kind and helpful often pushed for time which is limited my partner would often wish to engage in a conversation and seems disopointed when not able to happen.
Food could be varied more with more green veg and chewing ability of my partner taken into account as his false teeth can prove
difficult.
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Review from Tanya N (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Ashcombe House are amazing.
Managerial, nursing, carers, kitchen staff and cleaners were all amazing and treated my Dad with so much respect, he retained his dignity and regained his independence.
Dad entered Ashcombe house, extremely frail, dehydrated and suffering delirium after
a stay in hospital. The wonderful staff at Ashcombe House have nursed him back to health, helping him to gain strength and allowing him to build his confidence so that he has returned to living independently.
I can't thank them enough and I am so grateful to the Manager, for seeing my Dad in hospital and getting him the care he needed.
Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Tayna for your kind review, I will share your review with the team. We miss your Dad, but we are happy he is back living independently at home.

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Review from Johanna B (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first visited Ashcombe House-exhausted and overwhelmed-every single member of staff wrapped their arms not only around mum, but around our whole family. Their kindness, patience, and compassion were nothing short of angelic. Nothing was ever too much trouble, and it brought us such
comfort to know mum was so well looked after. Plus the food was fantastic.
All of mum's friends completely agreed with us that Ashcombe House was like a home from home
Everyone has worked at Ashcombe for a very long time - and it shows.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you so much for taking the time to leave us a review. Your kind words about our staff and your experience truly mean a lot to us. It was an absolute pleasure to care for such a wonderful resident, and we were equally lucky to get to know such a lovely family. You will all be greatly missed, and we wish you nothing but the very best.

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Review from Angie W (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff everybody is treated like family. We still visit even though father has sadly passed away.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for you feedback, staff and the residents love our visits

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Review from Jenny M (Friend of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Ashcombe House, to see a friend who had recently become a resident there. We were immediately welcomed by staff- being given coffee and cake. We waited in a comfortable lounge area because the residents were enjoying entertainment in the main lounge. Our friend was brought to join us- we
were offered more coffee! Our friend was obviously happy and settled in her new home- she was full of praise for how she was being cared for her every need was met with gentleness and concern. She really felt "at home".
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind feedback, I will be sure to feed this back to the team.

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Review from F R (Husband of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The last three months my wife has been in the care of Barchester Ashcombe House Care Home. A lovely home and I wouldn't want to put anybody somewhere I wouldn't want to be myself. Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for you time in completing a review we really value your feedback

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Review from Louise S (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly our mum didn't much time at Ashcombe Care Home before she died. But from the moment the general manager met her in hospital, to the day she died the care and attention given to mum was second to none. Every carer and nurse could not do enough to support her, and even in the end of life they cared
for her and us with kindness and dignity. Only wish she had more time at Ashcombe.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, for your kind review. Your Mum was a truly wonderful lady. It was a privilege to care for her. We are deeply grateful you entrusted us during such an important time in her life. She will be missed

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Review from John F (Nephew of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my aunt passed away in March. The management and staff went above and beyond to make sure that we were informed of what had happened to her. A member of staff was with her at all times during her time in hospital before she passed away. When we visited the home staff were very attentive to us.
All the staff and management showed kindness to my aunt when we asked questions, they answered them with care, and genuinely, we could see they really cared and was loved by them. The home is immaculate and well maintained. My aunt was well looked after and I couldn't ask for any more.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review, your aunt will be missed by us all, a truly remarkable lady.

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Review from Jane L (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review. We had the best day celebrating with you all.

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Review from Alan S (Husband of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly home, where my wife felt at ease as soon as she arrived. The staff all got to know her immediately, and provided all her needs.
The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, it means a great deal to receive feedback and we look forward to seeing you again in May.

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Review from Christine S (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Christine, for your kind feedback it means so much to us when we receive feedback and compliments.

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Review from T F (Son of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent place for families to put loved ones into. Very welcoming from management to care workers. Good social activities in the home and outside visits. Nice outdoor space for summer sitting.
Cosy bedrooms and cosy day room where all activities take place.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time to leave a review for us. your feedback is truly valued and it's helpful for other families to read when searching for care for their loved ones. I will make sure the team are informed of your kind words.

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Review from Chloe W (Granddaughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the loveliest caring people. It puts our minds at rest knowing he is being so well cared for. A suggestion of satellite TV in the living room so residents could watch more variety of old programs instead of just (currently) game shows of which only 2 residents watch and have control over
the remote.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Chloe, for your review and feedback. I will certainly take note of your comment regarding satellite TV or any other potential streaming/network systems that we could provide for the residents.

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Review from J M (Resident) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Ashcombe House Care Home is a very happy care home, very friendly, nicely furnished but noisy. The staff were always happy and willing to do whatever was needed. It was so good to be taken out of the garden centre. I would recommend to friends.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for you feedback, we really enjoyed your company through your respite stay. We have addressed the volume of the television in the neighbouring bedroom so hopefully this will address the noise. We hope to welcome you back in the future.

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Review from Sally A (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Ashcombe House Care Home offers a fantastic and engaging environment with dedicated staff who take the time to connect with residents and understand their unique needs. There are daily activities for everyone, complimented by top-quality restaurant food with plenty of variety. The facility
warmly welcomes families to participate and engage. If I had to describe Ashcombe, it's a place that caters to personal and individual needs, fosters family involvement and promotes happiness, smiles, laughter and fun. For my family and me, this home is truly exceptional. 10/10.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; it is wonderful to have your experiences, and I will certainly feed this back to the team.

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Review from Lorraine E (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last month we had to make the heartbreaking decision to have Mum admitted to Ashcombe House.
At 91 with cancer and mobility issues, Dad could no longer safely care for Mum.
Up to this point in our dear mum's life, we had always said we would never move mum into a care home.
Sadly we had to face facts,
we had to think of Dad becoming so exhausted from caring for Mum.
We did lots of research and arranged a visit. As soon as we walked through the door we felt an instant warmth, we felt relaxed and felt our pre-conceived worries melt away.
Mum has been a resident for 3 weeks and is settling well. The relief of knowing she is safe is such a wonderful feeling. Every member of staff has treated Mum with the utmost dignity and respect, nothing has been too much trouble.
They really do go the extra mile.
On my parent's 61st anniversary, they set a table with flowers, a glass of wine and even baked and iced a beautiful cake.
Wonderful enrichment activities and a family feel to the home.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time to write a review for us. We are truly privileged that you chose us to care for your Mum. I will pass your kind words onto the team.

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Review from Gail B (Husband of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband has been here for seven years. The staff are so caring and helpful and is only 5 minutes away from where I live, so if there was an emergency, I could be here very quickly.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in completing a review for us. We really appreciate your comments.

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Review from Karen L (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From show round to Mum moving into Barchester Ashcombe House Care Home, I can not fault any part of it. It was an easy choice as this was the best home out of the many I visited. I was made to feel valued and all details explained on an easy-to-understand basis. On the visit to Mum, she was put at ease
and treated like a real person, not just a number. Day of arrival was handled very professionally, from pick up to room preparation. I could not fault the lunch either. Having just visited Mum after one week of her being there, I could not be more pleased. She has joined in with activities, made friends and looks so well. My sister and I cannot thank you enough.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we are so pleased you chose us to care for your mum. She has settled in so well.

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Review from Robin M (Power of Attorney of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been LPOA for an elderly lady for many years and she went into Barchester Ashcombe House Care Home in 2018. The staff have always been excellent and have cared for this lady like she was family. Originally, she went into the home with her husband whose health was failing. He became a paraplegic
and sadly died in 2019. The staff looked after him and were very professional in meeting his complex needs. Over the intervening years, the management and staff have looked after this lady with kindness and gentleness and it has made it a pleasant home. In April, she suffered what we think was a mild stroke and also succumbed to a chest infection. As a result, she passed away at the grand age of 95. The nurses and staff have been excellent throughout this difficult period and together with the local GP practice, provided all the care that one could have hoped for. This care home may not be the largest care home but it was perfect for this lady.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review on Ashcombe, she will surely be missed by us all.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Barchester Ashcombe House Care Home is calculated as follows: ( (261 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 332 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

Frequently Asked Questions about Barchester Ashcombe House Care Home

What types of Care is Barchester Ashcombe House Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Ashcombe House Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Barchester Ashcombe House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashcombe House Care Home to the centre of Basingstoke?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashcombe House Care Home to verify any information. View our terms and conditions. Barchester Ashcombe House Care Home has an Enhanced Service - more info.