Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 108 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.
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Care Provided by Barchester Ashcombe House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Contact Barchester Ashcombe House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashcombe House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (108)

9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.776) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Ashcombe House Care Home has 108 reviews.

Overall Experience
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Reviewer Connection to Barchester Ashcombe House Care Home
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Total of 108, showing 1-20
Review from H H (Granddaughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home. Staff are very welcoming. Would recommend to anyone whose loved one needs care. Ive got a family member in the home who has settled very well. Great range of activities to do and live music!
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your review, I will pass your kind words onto the team.
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Review from Jackie S (Daughter of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my mother Margaret and myself. We have immense gratitude to the Ashcombe team, especially Gozel, Louise and Erika, Bianca for all their support to me personally and ensuring my mum has the support and encouragement she needs to transition from her home environment to Ashcombe (her new home).
Her
health needs are being met with a quicker response in comparison to being at home.
She is settling in at her pace and becoming more confident in her surroundings.
Also joining the Ashcombe team and community my mum is receiving the care that she needs, she is healthier, experiencing interaction with the entertainment/ activities and engaging with other residents.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your time in completing a review for us, and your kind words. I will pass your comments onto the team.
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Review from Tony C (Son-in-law of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, homely place and a lovely caring environment. Excellent resident-focused care from friendly, professional nurses and carers. Good home-cooked food and a good range of social activities. Family are welcomed.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your time in completing a review for us it was lovely to read your feedback and I will pass this onto the team.
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Review from K T (Son of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is in the home and very happy there, the service and faciltites are very good and he enjoys the daily entertainment staff are helpful and friendly.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your review, it's always nice receiving feedback from families and I will pass your feedback to the team.
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Review from J E (Friend of Resident) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a friend in Ashcombe House who is 99 years old, I think that the care home is very good with the staff, the manager, cleanliness and everything you would hope people you care about are treated.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your time in writing a review for us. I will pass this onto the team.
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Review from G L (Son of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I come away from Ashcombe House having visited Dad I always think how happy he seems. The staff are friendly and welcoming whenever we visit him, there are lots of activities in the lounge which we usually join in with and he gets to go out on organised trips which, to judge by his face on
the photographs, he thoroughly enjoys. He's eating well and is comfortable and safe. A big thank you to all of the lovely staff for the wonderful care Dad receives.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your review, we are glad your Dad is enjoying life at Ashcombe. I will pass on your kind words to the team.
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Review from David W (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashcombe House has looked after Mum for the last six years up until her death on 25 September aged 103. From our very first contact we have been impressed with Louise and all her staff.
Mum was always treated with respect and her care was excellent.
We feel extremely grateful that we found Ashcombe
as Mum's last home.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind words. It was an honour and privilege to have known and cared for Mum, she will always be fondly remembered, by us all.
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Review from Gillian S (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy with the care dad gets at Barchester Ashcombe House, he feels happy and safe and secure. He loves the staff and has a good relationship with them all. As a family we are happy with the staff and care given to our dad. He is attending more of the activities now and really enjoys everything.
Gillian is brilliant with him, encouraging him to attend. The nurses and staff are amazing with him and Louise runs an amazing home. He is enjoying his food and eats well. Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind words and positive feedback. We are delighted your Dad feels happy, safe and well supported by our team. We will share your comments with the staff, who will be encouraged by your appreciation.
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Review from P G (Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As good as it gets . Everybody is so kind and helpful. I love my new home.
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Review from J R (Partner of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are kind and helpful often pushed for time which is limited my partner would often wish to engage in a conversation and seems disopointed when not able to happen.
Food could be varied more with more green veg and chewing ability of my partner taken into account as his false teeth can prove
difficult.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for taking the time to share your feedback and for your kind words about our staff. We understand your partner sometimes prefers the comfort of his own room and can tire easily, but we do spend regular one-to-one time with him and are pleased he enjoys such lovely daily visits from you and his family. We're happy to support him in the minibus to come to your house for lunch, as this helps him maintain his familiar routine and independence. Regarding meals, we hold regular menu tasting and planning meetings and would love for you to join us and share your thoughts.
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Review from Tanya N (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Ashcombe House are amazing.
Managerial, nursing, carers, kitchen staff and cleaners were all amazing and treated my Dad with so much respect, he retained his dignity and regained his independence.
Dad entered Ashcombe house, extremely frail, dehydrated and suffering delirium after
a stay in hospital. The wonderful staff at Ashcombe House have nursed him back to health, helping him to gain strength and allowing him to build his confidence so that he has returned to living independently.
I can't thank them enough and I am so grateful to the Manager, for seeing my Dad in hospital and getting him the care he needed.
Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you Tayna for your kind review, I will share your review with the team. We miss your Dad, but we are happy he is back living independently at home.
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Review from Johanna B (Daughter of Resident) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first visited Ashcombe House-exhausted and overwhelmed-every single member of staff wrapped their arms not only around mum, but around our whole family. Their kindness, patience, and compassion were nothing short of angelic. Nothing was ever too much trouble, and it brought us such
comfort to know mum was so well looked after. Plus the food was fantastic.
All of mum's friends completely agreed with us that Ashcombe House was like a home from home
Everyone has worked at Ashcombe for a very long time - and it shows.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you so much for taking the time to leave us a review. Your kind words about our staff and your experience truly mean a lot to us. It was an absolute pleasure to care for such a wonderful resident, and we were equally lucky to get to know such a lovely family. You will all be greatly missed, and we wish you nothing but the very best.
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Review from Angie W (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly caring staff everybody is treated like family. We still visit even though father has sadly passed away.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for you feedback, staff and the residents love our visits
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Review from Jenny M (Friend of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited Ashcombe House, to see a friend who had recently become a resident there. We were immediately welcomed by staff- being given coffee and cake. We waited in a comfortable lounge area because the residents were enjoying entertainment in the main lounge. Our friend was brought to join us- we
were offered more coffee! Our friend was obviously happy and settled in her new home- she was full of praise for how she was being cared for her every need was met with gentleness and concern. She really felt "at home".
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind feedback, I will be sure to feed this back to the team.
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Review from F R (Husband of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The last three months my wife has been in the care of Barchester Ashcombe House Care Home. A lovely home and I wouldn't want to put anybody somewhere I wouldn't want to be myself. Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for you time in completing a review we really value your feedback
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Review from Louise S (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly our mum didn't much time at Ashcombe Care Home before she died. But from the moment the general manager met her in hospital, to the day she died the care and attention given to mum was second to none. Every carer and nurse could not do enough to support her, and even in the end of life they cared
for her and us with kindness and dignity. Only wish she had more time at Ashcombe.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you, for your kind review. Your Mum was a truly wonderful lady. It was a privilege to care for her. We are deeply grateful you entrusted us during such an important time in her life. She will be missed
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Review from John F (Nephew of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my aunt passed away in March. The management and staff went above and beyond to make sure that we were informed of what had happened to her. A member of staff was with her at all times during her time in hospital before she passed away. When we visited the home staff were very attentive to us.
All the staff and management showed kindness to my aunt when we asked questions, they answered them with care, and genuinely, we could see they really cared and was loved by them. The home is immaculate and well maintained. My aunt was well looked after and I couldn't ask for any more.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind review, your aunt will be missed by us all, a truly remarkable lady.
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Review from Jane L (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind review. We had the best day celebrating with you all.
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Review from Alan S (Husband of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly home, where my wife felt at ease as soon as she arrived. The staff all got to know her immediately, and provided all her needs.
The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your review, it means a great deal to receive feedback and we look forward to seeing you again in May.
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Review from Christine S (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you Christine, for your kind feedback it means so much to us when we receive feedback and compliments.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Barchester Ashcombe House Care Home is calculated as follows: ( (321 Excellents x 5) + (73 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

Frequently Asked Questions about Barchester Ashcombe House Care Home

What types of Care is Barchester Ashcombe House Care Home registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Ashcombe House Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Barchester Ashcombe House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashcombe House Care Home to the centre of Basingstoke?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashcombe House Care Home to verify any information. View our terms and conditions. Barchester Ashcombe House Care Home has an Enhanced Service - more info.