Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 108 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.
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Care Provided by Barchester Ashcombe House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Contact Barchester Ashcombe House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashcombe House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (108)

9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.776) out of 10, based on 34 reviews in the last 2 years.
Over all time Barchester Ashcombe House Care Home has 108 reviews.

Overall Experience
  • 87
  • 20
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Date Published
  • 108
  • 11
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  • 34
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Reviewer Connection to Barchester Ashcombe House Care Home
  • 39
  • 14
  • 10
  • 10
  • 7
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  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 108, showing 101-108
Review from Michael P (Friend of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
A little disappointed with the turnover of staff since my brother in law went into the home in April, but it has been explained to me this is not unusual in this industry.
They have an excellent manager who has turned the home around in the last 2 months and my brother in law is happy and settled
in very well.
They arrange to take him out on little trips which is brilliant.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your feedback and taking the time to complete a review. I will pass on your feedback to the staff as I am sure they will be pleased.
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Review from Barbara C (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother came here (her choice). We as a family were very happy about her stay. All staff were very kind to her and the chef went out of his way to provide what she wanted to eat. Mum made a point at a meeting that she was happy there, liked everyone and felt safe. Extremely grateful for all concerned
with her that her last months were good for her - just sorry she wasn't here longer. Her room had all she needed and she loved being near the garden to see the cats and the birds visiting.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind feedback Barbara, we are very pleased your mother was happy with us at Ashcombe, she will be missed by us all. All the residents/staff love her knitted blankets. I’m pleased we could assist with her meal choices. We value your time in completing a review for us, also thank you for the lovely plants you donated for our gardens.
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Review from Linda H (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality
of life, knowing he was having the very best of care.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your kind review and time to submit this to us. I will ensure this feedback is passed on to the care staff.
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Review from Christine P (Husband of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is in Ashcombe House and sometimes he gets very good care, but recently everything is going downhill as some staff members have left. My husband is not fed if he doesn't want the pureed food offered. He can't chew therefore even rice has to be quite liquidised. It arrives sometimes in thick
lumps. If he doesn't have a meal nothing is given in replacement like yoghurt or ice cream.
Also, sometimes he hasn't been repositioned for 3 or more hours. I cannot go away from the home with "peace of mind", always worried if he is getting the best of care. He cannot do anything for himself or talk or communicate in any way.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care HomeThank you for your feedback regarding your husband’s care. Ashcombe operates an open door environment for residents and families to voice any concerns. We also have a complaints policy to ensure any complaints are addressed and investigated in a timely manner to ensure the safety of our residents. We are sorry that you feel some areas are satisfactory and would welcome the opportunity to meet with you and discuss them further. We are also pleased that you have highlighted the good service in a number of areas.
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Review from J B (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to the home in November 2016. The service he has received so far has been lovely. They are all very caring and can't help us enough. My father has been well cared for and they seem to go the extra mile.
They put on loads of social events. The home is always clean and the staff are lovely.
Very happy so far.
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Review from E F (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is running a lot better than it was and the manager is doing a good job, she listens and the home is a lot better for it, not to say it was bad before but it helps with someone to lead. The nurses and carers are very good. Thank you all at Barchester Ashcombe House Care Home from kitchen, laundry,
carers, nurses.
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Review from Dawn S (Relative of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my Uncle for the first time on 28/6/16. He was sitting in a friendly, cheerful, colourful environment. He was well dressed and clean. Staff who passed him spoke kindly to him, respected his dignity, helped him by chair lift into wheelchair. They asked his opinions and carried out his wishes.
We spoke for 40 minutes, he had lunch and then we picked him up for a wheelchair trip out. Staff were helpful in preparing Uncle for the visit. Everyone smiled and I felt good. I have been in many homes for the elderly and this place rates as one of the best. I know my Uncle is happy and being treated well. Thank you so much.
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Review from M C (Son of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very caring and supportive home with devoted staff. They are very busy but find time to give individual attention.
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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.776 for Barchester Ashcombe House Care Home is calculated as follows: ( (321 Excellents x 5) + (73 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 402 Ratings = 4.776
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

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