Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 101 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (101)

9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.756) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Ashcombe House Care Home has 101 reviews.

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Reviewer Connection to Barchester Ashcombe House Care Home
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Total of 101, showing 81-100
Review from Sheila F (Sister-in-law of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my dear sister in law for three days at a time every three months. I live in London so cannot visit as often as I would like to.
As I don't pay the bill, I do not know if it is value for money!
The only reservation I have is the small eating area upstairs - when you have a few wheelchairs
you cannot move, sometimes you have people who would like to leave the room before others are ready but can't.
Reply from Fatmata Cochrane, Acting General Manager at Barchester Ashcombe House Care Home

Thank you very much Sheila for your lovely comment. The dining room has been moved around to accommodate this issue and residents can also eat in the cafe area downstairs if they wish to do so. Hope to see you soon in your next visit.

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Review from M J (Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and I could not have chosen a better place to make my home.
Reply from fatmata cochrane, Acting General Manager at Barchester Ashcombe House Care Home

Thank you very much for taking time out to give us this lovely review.

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Review from Wendy S (Granddaughter of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I came to visit my nan twice over the bank holiday weekend and the new look of the home is amazing! everyone at the home was really friendly it feels like a much warmer and more welcoming place since I last visited which was before the changes. Me, my kids and my partner had some of the birthday cake
and the cake at reception and they were amazing also lunch looked very yummy too and the chef even walked past my son playing in reception as we were about to leave and gave him an ice lolly which I thought was lovely so thank you to all for a great visit
Reply from Fatmata Cochrane, Acting Manager at Barchester Ashcombe House Care Home

Thank you very much for taking the time to leave such a lovely comment. It much appreciated by staff at Ashcombe House.

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Review from Celia H (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are excellent.
Very helpful and caring.
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Review from M W (Sister of Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Patient and very friendly staff. Adaptable to needs. Nothing is too much trouble.
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Review from Malcolm (Son-in-law of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family are so grateful to all of the staff whilst my wife's father was admitted in November 2017. All the staff were extremely helpful, dedicated and caring to him. We would like to thank them all for their dedication in seeing to his needs, especially in the last month that he was there, keeping
us informed of his condition of the period of his illness that lead to his passing away.
The bouquet of flowers we received on behalf of the family from them was totally unexpected but appreciated by us all.
I would like to close by saying a very big thank you to you all, thank you, please let all the staff know how much we appreciated their dedicated work for the year that he was with them. We would certainly recommend them to others who we know who are looking for a home for a relative who is in needs of a facility in the area.
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Review from Gabriella P (Daughter-in-law of Resident) published on 7 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law looks well and the home looks very clean, well managed. the staff are friendly and always there to help.
The furniture is nice and comfortable.
All is really good in here, the garden is well kept.
It makes me happy that my mother in law is in THIS home.
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Review from Eric R (Husband of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank your company for running a wonderful care home and staff couldn't do more for one's needs, care and comfort.
Thank you.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Eric, for your feedback and kind words. The staff here really value your feedback. Regards Louise Lambert, General Manager.

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Review from Ronald U (Respite Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was a pleasant one. The staff were kind and the residents were very pleasant.
The food was nice and plenty of it.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review. I am glad you enjoyed your stay here at Ashcombe House. We look forward to seeing you again soon.

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Review from Phil J (Son of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very reluctant to give up her independence and leave her home. However, she very quickly settled in at Barchester Ashcombe House Care Home: the staff are very caring, attentive and made her feel immediately welcome. There are activities to keep her occupied and despite her poor mobility, the
staff are able to arrange transport for visits out of the house.


To see her happily settled and well cared for has been a worry off our minds.

Reply from Louise Lambert, General Manager at Barchester Ashcombe House Care Home

Thank you for your feedback, it is an absolute pleasure caring for Mum. We look forward to the weather improving to be able to go back to the garden centres, which she enjoys. We appreciate your time in leaving us a good review and I will be pleased to pass this onto the staff.

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Review from Carol A (Daughter-in-law of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed for respite care for four weeks in December 2017. The staff at the care home were excellent. She was well looked after in good facilities and enjoyed the food and all the activities that were offered.
She enjoyed so much after two weeks when she was due to go home she didn't
want to leave so stayed for an extra two weeks.
I cannot praise the staff enough who looked after her especially the manager and the nurse in charge who made sure that her stay was perfect and she left well fed and rested just what she needed!
Reply from Louise Lambert, General Manager at Barchester Ashcombe House Care Home

Thank you Carol, we appreciate your time in leaving positive feedback. We really enjoyed your mother-in-law staying with us on respite and hope to welcome you again, hopefully for another garden centre trip. I will ensure I pass your feedback on to the staff as they will be pleased.

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Review from Roy G (Son of Resident) published on 15 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was here from March 2017 until her passing in November 2017. We found the care to be of the highest level, always friendly and respectful of Mum's condition. The home itself was having to cope with some challenges but this did not distract from the level of care and friendly attitude of all the
staff. Mum did not enjoy the last months of her life but that was due to frustration at her condition and the staff always were attentive and caring and she appreciated that.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your feedback. We appreciate your time in completing this for us, through this difficult time. We will all miss Mum at Ashcombe and pleased she had all her family around her. I will pass your feedback on to the staff, I know they will be must grateful.

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Review from G H (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers and nursing staff were kind, attentive and responded to my mum's needs. She enjoyed the afternoon sessions whereupon activities were organised.
I visited virtually every day at various times of the day (I was always made welcome). My mum stayed three weeks at Ashcombe House for respite
care and her mental health and well being greatly improved.
All the staff remember my mum and her care needs.
The catering was exceptional, five star quality. It was lovely that the chef took time to visit the residents to get feedback.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind words, I will ensure we pass on your feedback to our staff. We are very pleased Mum enjoyed her stay with us.

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Review from Michael P (Friend of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
A little disappointed with the turnover of staff since my brother in law went into the home in April, but it has been explained to me this is not unusual in this industry.
They have an excellent manager who has turned the home around in the last 2 months and my brother in law is happy and settled
in very well.
They arrange to take him out on little trips which is brilliant.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your feedback and taking the time to complete a review. I will pass on your feedback to the staff as I am sure they will be pleased.

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Review from Barbara C (Daughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother came here (her choice). We as a family were very happy about her stay. All staff were very kind to her and the chef went out of his way to provide what she wanted to eat. Mum made a point at a meeting that she was happy there, liked everyone and felt safe. Extremely grateful for all concerned
with her that her last months were good for her - just sorry she wasn't here longer. Her room had all she needed and she loved being near the garden to see the cats and the birds visiting.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind feedback Barbara, we are very pleased your mother was happy with us at Ashcombe, she will be missed by us all. All the residents/staff love her knitted blankets. I’m pleased we could assist with her meal choices. We value your time in completing a review for us, also thank you for the lovely plants you donated for our gardens.

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Review from Linda H (Son of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father has enjoyed being a resident at Ashcombe House for over three years. Ashcombe is not too big and is very homely and comfortable. The manager and staff are very kind and friendly to the residents and visitors. Dad enjoyed all the entertainment and activities and we were happy about his quality
of life, knowing he was having the very best of care.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review and time to submit this to us. I will ensure this feedback is passed on to the care staff.

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Review from Christine P (Husband of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is in Ashcombe House and sometimes he gets very good care, but recently everything is going downhill as some staff members have left. My husband is not fed if he doesn't want the pureed food offered. He can't chew therefore even rice has to be quite liquidised. It arrives sometimes in thick
lumps. If he doesn't have a meal nothing is given in replacement like yoghurt or ice cream.
Also, sometimes he hasn't been repositioned for 3 or more hours. I cannot go away from the home with "peace of mind", always worried if he is getting the best of care. He cannot do anything for himself or talk or communicate in any way.
Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your feedback regarding your husband’s care. Ashcombe operates an open door environment for residents and families to voice any concerns. We also have a complaints policy to ensure any complaints are addressed and investigated in a timely manner to ensure the safety of our residents. We are sorry that you feel some areas are satisfactory and would welcome the opportunity to meet with you and discuss them further. We are also pleased that you have highlighted the good service in a number of areas.

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Review from J B (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to the home in November 2016. The service he has received so far has been lovely. They are all very caring and can't help us enough. My father has been well cared for and they seem to go the extra mile.
They put on loads of social events. The home is always clean and the staff are lovely.
Very happy so far.
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Review from E F (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is running a lot better than it was and the manager is doing a good job, she listens and the home is a lot better for it, not to say it was bad before but it helps with someone to lead. The nurses and carers are very good. Thank you all at Barchester Ashcombe House Care Home from kitchen, laundry,
carers, nurses.
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Review from Dawn S (Relative of Resident) published on 19 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my Uncle for the first time on 28/6/16. He was sitting in a friendly, cheerful, colourful environment. He was well dressed and clean. Staff who passed him spoke kindly to him, respected his dignity, helped him by chair lift into wheelchair. They asked his opinions and carried out his wishes.
We spoke for 40 minutes, he had lunch and then we picked him up for a wheelchair trip out. Staff were helpful in preparing Uncle for the visit. Everyone smiled and I felt good. I have been in many homes for the elderly and this place rates as one of the best. I know my Uncle is happy and being treated well. Thank you so much.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Barchester Ashcombe House Care Home is calculated as follows: ( (261 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 332 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

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