Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
Submit a Review
9.8 95 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

Show Barchester Ashcombe House Care Home on the Map

Care Provided by Barchester Ashcombe House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Lambert (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester Ashcombe House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,598

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.


  • Parking

  • Onsite private car park.


Barchester Ashcombe House Care Home Reviews (95)

Total of 95, showing 21-40
9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.781) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Ashcombe House Care Home has 95 reviews.

Overall Experience

  • 76
  • 19
  • 0
  • 0
  • 0

Date Published

95
6
13
29
66

Review from Peggy G (Resident) assisted by family/friend published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's as good as it gets living at Barchester Ashcombe House Care Home. I didn't think I would even get used to living in a care home but I was wring. I am so happy and love my new home and the friends I have made.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Peggy, we love that you are a part of the Ashcombe family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela W (Respite Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has only been at Ashcombe nursing home for almost 2 weeks after being in hospital for almost 3 months and being told he needs end-of-life care.
When Dad left hospital he could not swallow or speak and was very agitated most of the time, now however, he is swallowing, beginning to speak,
less agitated and the person we know is coming back. This is all due to the amazing staff, they are genuinely caring and do as much as they can to make residents’ lives happier showing them respect and giving them dignity.
Visitors are always welcomed and also looked after and listened to and involved in all decisions of care.
This is such a lovely happy and welcoming place we can’t say anything negative at all.
Keep up the good work we as a family appreciate everything that you do.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Angela, we are so happy Dad is with us. Thank you for your kind words, I will be sure to pass them onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare L (Granddaughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the staff and management at Ashcombe House. My nan had a short 3 weeks at the home and received outstanding care throughout, both from the carers and nursing team. There was a relentless approach to ensure my nan was comfortable and staff went above and beyond to help her
to settle in and feel part of their 'family'. This welcome was also extended to myself and my family when we came to visit. There is a real team approach from all the staff, regardless of role, all working to achieving the highest of standards; an ethos clearly driven by the manager. All staff are professional, whilst being warm, kind, positive and supportive towards all the residents. I honestly cannot recommend Ashcombe House Care Home highly enough.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Clare for you review, your nan was a lovely, kind lady. Please keep in touch, as myself and the staff would love for you to still come and visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Grandson of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we managed to get my grandad here! Couldn't ask for better.
My grandad moved into Ashcombe House in Febraury 2023. The manager went out of her way to support me in getting him out of the hospital and into a better care setting. Since then, he has been looked after so amazingly well by everyone
involved. A great family atmosphere, always welcoming, especially to my mum and myself. I cannot fault them in their support of my grandad's transition from his independence to the nursing elements he requires (difficult at times) whilst making him feel wanted, part of a family and still lots to look forward to. The admin and nursing team have been fantastic with me to help advice with the complexity of the NHS and care generally.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; I am so pleased you picked us, and it's been lovely seeing your grandad make friends and settle into his new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen A (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum received at Ashcombe for the year she was in there was first-class. She loved her room and her hair and nails being done on a regular basis. The trips out, the bingo and the entertainment were so much better than being at home for her. All the staff became great friends with all of
us. I am so happy that the last year was spent at Ashcombe House and she had the care that we could not give her. If you need your loved one to go into a care home you could not do better than Ashcombe House. Thank you for everything.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Maureen, we are so glad we got to spend the time with Mum, we all adored her. You really are an amazing family and the residents are so pleased you continue to do Knit and Natter with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui A (Niece of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my aunt here 7 months ago from a different care home. The manager is fantastic- a brilliant manager and leader. The home has a 'family' feel and has made my aunt and my family feel so welcome. The care is outstanding and the activities are excellent. Thank you all, best decision I have made!

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time in writing a review for us we really appreciate your time and thank you for choosing us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony L (Husband of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe House Care Home is an excellent care home. Management and staff are like family.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review, it is always a pleasure to see you when you visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe House is welcoming, friendly and helpful, and has a weekly timetable of entertainment and activities. The nursing care is very good and gives us peace of mind our mother is being well looked after. Ashcombe House was our mother's choice after it was recommended by a friend who lived here.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your feedback on Ashcombe House and the wonderful staff. It's lovely to receive reviews.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan G (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted by a staff member and each member of staff I encountered was helpful and cheerful. My friend, who is a resident, always speaks of how well she is cared for.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we really appreciate your time in doing one for us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashcombe House for a number of years. She has always been treated with respect and care and we are confident she is well looked after. The staff went above and beyond recently on my mother's birthday, ensuring that the day was really memorable.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in adding a review. We certainly had a lovely day celebrating your Mum's birthday.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine C (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Ashcombe House Care Home for nearly 5 years. She has not been the easiest of patients at times but the staff have looked after her with loving care. She was nearly 100 years old but her skin was in an immaculate condition. I recommend this home without hesitation from
all levels of staff.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, I will pass on your kind words to the team. Keep in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Next of Kin) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, it was a short stay at Barchester Ashcombe House Care Home, Basingstoke due to being end of life but the care given was exceptional, nothing was too much trouble to ensure her last weeks were comfortable and we cannot thank the staff enough for their kindness and support throughout. If
your looking for care for a family member then look no further than Ashcombe House.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you so much for your time in writing a review for us, it's always lovely to receive feedback for the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne S (Granddaughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been really happy since moving into the care home, she receives great care and support from the staff. The staff are all very friendly and welcoming, nothing is too much trouble. There are lots of fun activities organised throughout the week so always something to look forward to. The home
is nicely decorated and always clean.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we adore your nan and are so pleased she moved in. I will pass on to the staff, thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen F (Power of Attorney of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we went to view Ashcombe House Care Home Basingstoke for our adopted relative. We found a very pleasant care home. The atmosphere of the 33-bedroom care home was excellent and was well decorated and looked after. The staff as we were taken around the home were kind and courteous to us
and all took the time to say hello. A few days later our adoptive relative was admitted. Throughout the short time our relative was there we cannot praise the staff highly enough. They looked after our adopted relative with true kindness, nothing was too much trouble for them. This home is excellent and if you want your family member cared for with the utmost care and dignity then look no further than Ashcombe House Care Home Basingstoke. Top care home, top staff and top facilities. Thank you Ashcombe House for all your help advice and above all care for our adoptive relative.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind words, it's been lovely getting to know you and your family. Please keep in touch.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy G (Daughter-in-law of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Ashcombe House Care Home for two years now. She is a 94-year-old lady. I'm very happy with the way she is looked after, she is receiving excellent care. It's a beautiful environment and the staff are fantastic.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Dorothy, for doing a review for us. It's always lovely to see you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately both my parents have been so poorly that they had brief stays at Ashcombe House. On both occasions, they were looked after with care and dignity and I would have wanted either of them to have gone anywhere else.
The manager has been superb in helping us fight for what we were entitled
to. One nurse, in particular, stood out. Both my parents passed away here and we were so looked after and would recommend to anyone in this position.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review. I'm glad we had the opportunity to know your lovely parents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L V (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When dad moved into Ashcombe House we were nervous due to a poor experience in a previous care home. We needn't have worried. As soon as we arrived the welcome was warm, both from the staff and residents. Nothing is too much trouble and we finally have peace of mind that dad is being cared for to a
really high standard.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review and so glad you chose us to care for Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S O (Friend of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend stayed at Ashcombe house. They had a great experience, the staff are really friendly and attentive and the home was Beautiful nothing was too much bother for the team there! I would highly recomend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gina B (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place and the staff are all fabulous. They took care of my dad, who was there on a short term basis. He was there for six weeks, and they all took wonderful care of him and were all respectful, kind and actually really cared about him. I cannot praise them highly enough.

Reply from Jane Moseley, Interim Manager at Barchester Ashcombe House Care Home

It was our pleasure to support your dad, and we are very pleased that he enjoyed his stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day staff caring and efficient. When called, attended promptly. Night staff rather noisy. Good selection and plentiful food of good quality. Had only room available, which was small and gloomy and no ensuite. Generally rather noisy environment particularly in evenings with loud TV's disturbing rest.
Didn't leave room, so cannot comment on activities or facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Barchester Ashcombe House Care Home is calculated as follows: ( (279 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 347 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (26)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.


Bianca

Bianca Garcia

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.


Gozel

Gozel Gardiner

Job Title: Admin

Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.


Ericka

Ericka Rayoan

Job Title: Nurse

Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.


Michelle

Michelle Martin

Job Title: Activities

Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.


Eric

Eric Muldoon

Job Title: Head of Maintenance

Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.


Tracey

Tracey Dyer

Job Title: Head Chef

Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.


Sarah

Sarah Biro

Job Title: Speak up Champion

Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions


Anita

Anita Suniwar

Job Title: Care Practitioner

Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses


Holli

Holli

Job Title: Hairdresser

Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.


Gemma

Gemma Enable

Job Title: Digital Care Planning

Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with