Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 101 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (101)

Total of 101, showing 21-40
9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Ashcombe House Care Home has 101 reviews.

Overall Experience

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Date Published

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Review from Peggy W (Friend of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting two or three friends for the past three years and have been very impressed with the staff here and their attitude and dealing with the residents.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, it's always a pleasure seeing you come in to visit.

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Review from M B (Friend of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. Atmosphere always welcoming and staff are receptive to suggestions. Rooms (though small) are always clean and maintenance is thorough. Residents often enjoy excellent entertainment. Food is attractive and garden delightful. Sadly, have to put poor for value for money
- as no home is good value - that takes residents' life savings.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind feedback; I will ensure I pass this on to the team.

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Review from Michelle M (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well cared for. The staff are always very helpful, efficient and fun. The activities are always fun and entertaining. Because of the above, I enjoy visiting my mum.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; we really appreciate your feedback, it's always lovely to see you.

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Review from Cheryl H (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is cared for well at Ashcombe House. Everyone there does such a great job. I can not fault anything and I appreciate the respect and care my dad is given.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Cheryl for your time in completing a review for us. I will pass this on to the team.

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Review from Jean E (Niece of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my relative went into her care home, she was sad, confused and anxious. She is visually impaired and found it confusing. Within a month we could see an improvement. It was amazing. She has her quirks which will not change but everyone has been so caring and patient, it is wonderful. From all her
family, thank you.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, We are so happy you picked us for your aunt, she is great! We love caring for her.

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Review from C M (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management to all the staff attention to my mother's needs has been outstanding. Settling in of new residents couldn't have gone smoother.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review of Ashcombe House, we appreciate your time in completing this for us.

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Review from R W (Friend of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is really enjoying life at the home. The staff are fantastic and there's lots of activities. There is an entire program every week and something for everyone. The manager's office is always open and she is very friendly. I've put my name down to move in.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we are so pleased to receive lovely feedback.

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Review from Christine C (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and my friend and I thoroughly enjoy all activities as a visitor they are kind and helpful.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for finding the time to complete a review. It's always lovely to see you when visiting.

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Review from Clare L (Granddaughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of the staff and management at Ashcombe House. My nan had a short 3 weeks at the home and received outstanding care throughout, both from the carers and nursing team. There was a relentless approach to ensure my nan was comfortable and staff went above and beyond to help her
to settle in and feel part of their 'family'. This welcome was also extended to myself and my family when we came to visit. There is a real team approach from all the staff, regardless of role, all working to achieving the highest of standards; an ethos clearly driven by the manager. All staff are professional, whilst being warm, kind, positive and supportive towards all the residents. I honestly cannot recommend Ashcombe House Care Home highly enough.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Clare for you review, your nan was a lovely, kind lady. Please keep in touch, as myself and the staff would love for you to still come and visit.

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Review from M P (Grandson of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we managed to get my grandad here! Couldn't ask for better.
My grandad moved into Ashcombe House in Febraury 2023. The manager went out of her way to support me in getting him out of the hospital and into a better care setting. Since then, he has been looked after so amazingly well by everyone
involved. A great family atmosphere, always welcoming, especially to my mum and myself. I cannot fault them in their support of my grandad's transition from his independence to the nursing elements he requires (difficult at times) whilst making him feel wanted, part of a family and still lots to look forward to. The admin and nursing team have been fantastic with me to help advice with the complexity of the NHS and care generally.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review; I am so pleased you picked us, and it's been lovely seeing your grandad make friends and settle into his new home.

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Review from Maureen A (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum received at Ashcombe for the year she was in there was first-class. She loved her room and her hair and nails being done on a regular basis. The trips out, the bingo and the entertainment were so much better than being at home for her. All the staff became great friends with all of
us. I am so happy that the last year was spent at Ashcombe House and she had the care that we could not give her. If you need your loved one to go into a care home you could not do better than Ashcombe House. Thank you for everything.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Maureen, we are so glad we got to spend the time with Mum, we all adored her. You really are an amazing family and the residents are so pleased you continue to do Knit and Natter with us.

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Review from Jacqui A (Niece of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my aunt here 7 months ago from a different care home. The manager is fantastic- a brilliant manager and leader. The home has a 'family' feel and has made my aunt and my family feel so welcome. The care is outstanding and the activities are excellent. Thank you all, best decision I have made!

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for taking the time in writing a review for us we really appreciate your time and thank you for choosing us.

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Review from Anthony L (Husband of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe House Care Home is an excellent care home. Management and staff are like family.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review, it is always a pleasure to see you when you visit.

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Review from M C (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe House is welcoming, friendly and helpful, and has a weekly timetable of entertainment and activities. The nursing care is very good and gives us peace of mind our mother is being well looked after. Ashcombe House was our mother's choice after it was recommended by a friend who lived here.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your feedback on Ashcombe House and the wonderful staff. It's lovely to receive reviews.

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Review from Susan G (Friend of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was greeted by a staff member and each member of staff I encountered was helpful and cheerful. My friend, who is a resident, always speaks of how well she is cared for.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we really appreciate your time in doing one for us.

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Review from D W (Son of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ashcombe House for a number of years. She has always been treated with respect and care and we are confident she is well looked after. The staff went above and beyond recently on my mother's birthday, ensuring that the day was really memorable.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in adding a review. We certainly had a lovely day celebrating your Mum's birthday.

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Review from Elaine C (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Ashcombe House Care Home for nearly 5 years. She has not been the easiest of patients at times but the staff have looked after her with loving care. She was nearly 100 years old but her skin was in an immaculate condition. I recommend this home without hesitation from
all levels of staff.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, I will pass on your kind words to the team. Keep in touch.

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Review from J F (Next of Kin) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, it was a short stay at Barchester Ashcombe House Care Home, Basingstoke due to being end of life but the care given was exceptional, nothing was too much trouble to ensure her last weeks were comfortable and we cannot thank the staff enough for their kindness and support throughout. If
your looking for care for a family member then look no further than Ashcombe House.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you so much for your time in writing a review for us, it's always lovely to receive feedback for the team.

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Review from Joanne S (Granddaughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been really happy since moving into the care home, she receives great care and support from the staff. The staff are all very friendly and welcoming, nothing is too much trouble. There are lots of fun activities organised throughout the week so always something to look forward to. The home
is nicely decorated and always clean.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, we adore your nan and are so pleased she moved in. I will pass on to the staff, thank you for your kind review.

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Review from Stephen F (Power of Attorney of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we went to view Ashcombe House Care Home Basingstoke for our adopted relative. We found a very pleasant care home. The atmosphere of the 33-bedroom care home was excellent and was well decorated and looked after. The staff as we were taken around the home were kind and courteous to us
and all took the time to say hello. A few days later our adoptive relative was admitted. Throughout the short time our relative was there we cannot praise the staff highly enough. They looked after our adopted relative with true kindness, nothing was too much trouble for them. This home is excellent and if you want your family member cared for with the utmost care and dignity then look no further than Ashcombe House Care Home Basingstoke. Top care home, top staff and top facilities. Thank you Ashcombe House for all your help advice and above all care for our adoptive relative.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind words, it's been lovely getting to know you and your family. Please keep in touch.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Barchester Ashcombe House Care Home is calculated as follows: ( (293 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 368 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin

Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse

Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities

Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance

Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef

Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion

Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner

Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser

Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning

Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

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