Barchester Ashcombe House Care Home

We visited Ashcombe House, to see a friend who had recently become a resident there. We were immediately welcomed by staff- being given coffee and cake. We waited in a comfortable lounge area because the residents were enjoying entertainment in the main lounge. Our friend was brought to join us- we were offered more coffee! Our friend was obviously happy and settled in her new home- she was full of praise for how she was being cared for her every need was met with gentleness and concern. She really felt "at home".

The last three months my wife has been in the care of Barchester Ashcombe House Care Home. A lovely home and I wouldn't want to put anybody somewhere I wouldn't want to be myself. Thank you.

Sadly our mum didn't much time at Ashcombe Care Home before she died. But from the moment the general manager met her in hospital, to the day she died the care and attention given to mum was second to none. Every carer and nurse could not do enough to support her, and even in the end of life they cared for her and us with kindness and dignity. Only wish she had more time at Ashcombe.

When my aunt passed away in March. The management and staff went above and beyond to make sure that we were informed of what had happened to her. A member of staff was with her at all times during her time in hospital before she passed away. When we visited the home staff were very attentive to us. All the staff and management showed kindness to my aunt when we asked questions, they answered them with care, and genuinely, we could see they really cared and was loved by them. The home is immaculate and well maintained. My aunt was well looked after and I couldn't ask for any more.

My mother was 103 this last weekend. She is not aware of everything around her, but appeared happy to be in her best clothes, with balloons and a beautiful cake made especially for her. Mum has been in Ashcombe for 6 years and is always treated with respect and care.

The rooms are not big, and there are only 30 residents, which makes Ashcombe a very homely place to stay.

Staff are very professional and caring and thoughtful, they are super efficient and deal with any queries straight away , so pleased my mum is in this care home she is very happy there ,

Cosy bedrooms and cosy day room where all activities take place.

The staff are the loveliest caring people. It puts our minds at rest knowing he is being so well cared for. A suggestion of satellite TV in the living room so residents could watch more variety of old programs instead of just (currently) game shows of which only 2 residents watch and have control over the remote.

Barchester Ashcombe House Care Home is a very happy care home, very friendly, nicely furnished but noisy. The staff were always happy and willing to do whatever was needed. It was so good to be taken out of the garden centre. I would recommend to friends.

Barchester Ashcombe House Care Home offers a fantastic and engaging environment with dedicated staff who take the time to connect with residents and understand their unique needs. There are daily activities for everyone, complimented by top-quality restaurant food with plenty of variety. The facility warmly welcomes families to participate and engage. If I had to describe Ashcombe, it's a place that caters to personal and individual needs, fosters family involvement and promotes happiness, smiles, laughter and fun. For my family and me, this home is truly exceptional. 10/10.

Wonderful enrichment activities and a family feel to the home.

Husband has been here for seven years. The staff are so caring and helpful and is only 5 minutes away from where I live, so if there was an emergency, I could be here very quickly.

From show round to Mum moving into Barchester Ashcombe House Care Home, I can not fault any part of it. It was an easy choice as this was the best home out of the many I visited. I was made to feel valued and all details explained on an easy-to-understand basis. On the visit to Mum, she was put at ease and treated like a real person, not just a number. Day of arrival was handled very professionally, from pick up to room preparation. I could not fault the lunch either. Having just visited Mum after one week of her being there, I could not be more pleased. She has joined in with activities, made friends and looks so well. My sister and I cannot thank you enough.

I have been LPOA for an elderly lady for many years and she went into Barchester Ashcombe House Care Home in 2018. The staff have always been excellent and have cared for this lady like she was family. Originally, she went into the home with her husband whose health was failing. He became a paraplegic and sadly died in 2019. The staff looked after him and were very professional in meeting his complex needs. Over the intervening years, the management and staff have looked after this lady with kindness and gentleness and it has made it a pleasant home. In April, she suffered what we think was a mild stroke and also succumbed to a chest infection. As a result, she passed away at the grand age of 95. The nurses and staff have been excellent throughout this difficult period and together with the local GP practice, provided all the care that one could have hoped for. This care home may not be the largest care home but it was perfect for this lady.

I have been visiting two or three friends for the past three years and have been very impressed with the staff here and their attitude and dealing with the residents.

This is an excellent care home. Atmosphere always welcoming and staff are receptive to suggestions. Rooms (though small) are always clean and maintenance is thorough. Residents often enjoy excellent entertainment. Food is attractive and garden delightful. Sadly, have to put poor for value for money - as no home is good value - that takes residents' life savings.

My mum is very well cared for. The staff are always very helpful, efficient and fun. The activities are always fun and entertaining. Because of the above, I enjoy visiting my mum.

My dad is cared for well at Ashcombe House. Everyone there does such a great job. I can not fault anything and I appreciate the respect and care my dad is given.

When my relative went into her care home, she was sad, confused and anxious. She is visually impaired and found it confusing. Within a month we could see an improvement. It was amazing. She has her quirks which will not change but everyone has been so caring and patient, it is wonderful. From all her family, thank you.