Barchester Ashcombe House Care Home

Day staff caring and efficient. When called, attended promptly. Night staff rather noisy. Good selection and plentiful food of good quality. Had only room available, which was small and gloomy and no ensuite. Generally rather noisy environment particularly in evenings with loud TV's disturbing rest. Didn't leave room, so cannot comment on activities or facilities.

The service I have had at Ashcombe House has been excellent. Also, the staff are very friendly and I have been made to feel very welcome. They have also been very kind in meeting my care needs. There is also a very nice atmosphere and lots of activities to occupy the residents.

Would have been nice to have an ensuite room.

As with many elderly people, my mum didn't want to go into a care home. However due to a number of illnesses that caused her to require 24-hour care/nursing we needed to find somewhere for her. She has been a resident of Ashcombe House for around 7-8 weeks now and she has settled in very well. The home is very well furnished with modern decor and very clean. The staff are friendly and helpful and genuinely care about the well-being of the residents. The food is also amazing. I have been there when lunch or dinner is being served and it's very appetizing. They also have tea and homemade cake in the afternoon. It has taken a lot of stress and worry away knowing that mum is being so well cared for both medically and personally.

My mother has been looked after by the manager and the team for the last 3 years. They all went out of their way to make her last few years enjoyable, we were all looked after when we visited and with 5 siblings we were there a lot. Mum passed away yesterday (4th) peacefully and in her sleep, all of the staff went out of their way to ensure we were there as much as we wanted to be.

Mum has been in Ashcombe’s care for the last nine months and is being looked after extremely well. All of the staff are so kind and the home is very caring and well run. The manager keeps a very tight ship and is herself very approachable and kind too. Ashcombe is spotlessly clean and very welcoming with lovely furnishings throughout. I have already recommended Ashcombe to several friends who have elderly parents too.

Mum has been a resident at Barchester Ashcombe House since September 2017. I have the highest respect for all the extremely supportive and hard-working carers and staff who look after her. They are so loving and caring towards my mum. The activities coordinator keeps me updated with regular photos of Mum. Mum has just celebrated her 100th birthday and all the wonderful carers and staff, especially the activities coordinator, made Mum's day so special for her and the food created by the head chef was superb. Huge thank you to everyone.

My aunt tells me the staff cannot do enough for her and everything is perfect and clean. When I visit my aunt in the hub it is well organised and the staff are friendly and make you feel very welcome. Lovely.

Before Covid-19 every time, I visited my friend I felt very welcome. Always an opportunity to have a cup of tea while we chatted. My impression of residents care has been very positive, caring, helpful and professional. This week I say my friend in the Pod and even there I could have a cup of tea, very nice. I found the management helpful and accommodating when I asked for an appointment. My friend has often said that she is happy there.

The staff are very friendly and treat residents with dignity and a caring attitude. Things have been extremely difficult this last year. My father is well looked after and is encouraged to join in the activities and engage with other residents. He certainly was not happy to do this when he first became a resident. He is happy in his surroundings. Thanks to all.

Both my mother and father resided at Ashcombe House Care home for a considerable time. Whilst there, they were looked after with loving care and dignity. I would not hesitate to recommend this home.

Myself and sister who regularly visited our father in Ashcombe House Care Home, found Dad always to be cared for with the highest respect. The manager and her team of nurses and carers were all very good. Thank you so much; we shall always remember what you did for poor Dad. If he was still with us all now, he would say what a marvellous job they all did for him. Many thanks.

A most caring home. They cannot do enough for you. Lovely carers and staff.

The staff are very accommodating, helpful and kind. They have made my parents feel cared for and secure.

My father was a resident at Ashcombe House for some years. In that time, he was treated as we'd say 'like one of our own'. The love and support shown by the staff was heartfelt and constant. There were difficult times for my father, times when he wanted to go home, however, the wonderful staff were empathetic to his feelings and did their best to console him. Thank you, he died without his blood family but I take great comfort from knowing he died with you all there.

My husband was sent to Ashcombe House for respite. They certainly looked after him well, even in his angry moments. Medication was sorted and his anger subsided, they were very thorough all the time he was at the home, they got him walking with a frame and he now is at home due to their care. Due to COVID, never entered the home, but my husband said it was lovely and he really enjoyed the food.

My mother came to Ashcombe in November 2019, all the staff are very friendly, offering visitors refreshments and the carers work in a professional manner. Before lockdown, I had been a frequent visitor to see my mum, and I noticed that all the staff at Ashcombe House work together as a team, which I am sure helped enormously when lockdown occurred in March 2020. The carers and the entertainment organiser have kept me informed with the care of my mother by text or by video phone which was lovely to "see my mum", the office staff and the manager have telephoned with updates too. Now that visits in the garden are allowed with social distancing etc, it is so lovely to see that my mother had been looked after so well. I was told that there hadn't been any residents who were infected with the virus, everybody has worked extremely well together during a very tough time.

My dad was transferred to Ashcombe House after a stay in the hospital. I was contacted by the care home manager before he went, she phoned to find out about him and his family life before his fall and hospital stays. I thought this was lovely and very personal. My dad was unable to come home, due to risks of falls, he stayed at Ashcombe House for rehabilitation, they helped him improve so much. The staff were all very friendly and helpful. It was so nice to know my dad was being looked after so well. The communication we received was brilliant. As my dad's stay was during lockdown and covid19, they arranged for video phone calls, which was nice as we had not seen my dad for 2-months. We also then had social distance visits, which were very well organised. Ashcombe House made a bad situation bearable for my dad and us as a family. Thank you for this.

The staff here are very good. I cannot praise them enough, especially during the pandemic. Nothing has been too much for them they have made things bearable during the lockdown and I thank them all.

My mother-in-law became a resident in November 2019. Since she has been there she states she has been cared for to a very high standard. On our visits to her, we have found the staff efficient, caring and very helpful, nothing is to much trouble. During the current crisis, the home have kept us updated with what has been going on in the home. We were able to visit for the first time since lockdown on the 10th of July. We were made welcome and given instructions as to how the visit was to be conducted (it took place in the garden as the home still have a strict lockdown policy).