Barchester Ashcombe House Care Home

65 Worting Road, Basingstoke RG21 8YU
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9.8 101 Reviews
  • Barchester Ashcombe House Care Home, Basingstoke
Ashcombe House is well located in central Basingstoke, close to local amenities and public transport links, and embodies being a home from home environment. The home is friendly with a warm and welcoming atmosphere and strong community engagement.

Ashcombe House provides 24-hour personalised nursing and residential care, in addition to offering short-term stays for respite or post-operative care. The experienced nursing team are skilled in specialist areas offering a high level of expertise in delivering bespoke care.

Staff at Ashcombe House are professional, dedicated and qualified to tend to each residents' individual needs, which allows for such a personalised environment.

Residents have the opportunity to participate in a regular and varied programme of activities suitable to their interests, to promote independence and freedom of choice to enjoy each day to their own preference.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1598

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashcombe House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Lambert (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome to the home at any time. Visiting after 8pm, please contact to ensure someone is available.

Parking

  • Onsite private car park.

Barchester Ashcombe House Care Home Reviews (101)

Total of 101, showing 61-80
9.8

Barchester Ashcombe House Care Home has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Ashcombe House Care Home has 101 reviews.

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Review from Janice C (Husband of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sent to Ashcombe House for respite. They certainly looked after him well, even in his angry moments. Medication was sorted and his anger subsided, they were very thorough all the time he was at the home, they got him walking with a frame and he now is at home due to their care. Due to
COVID, never entered the home, but my husband said it was lovely and he really enjoyed the food.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Janice for your review. We honestly do miss him and hope he is doing well with you all.

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Review from G H (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Ashcombe in November 2019, all the staff are very friendly, offering visitors refreshments and the carers work in a professional manner. Before lockdown, I had been a frequent visitor to see my mum, and I noticed that all the staff at Ashcombe House work together as a team, which I
am sure helped enormously when lockdown occurred in March 2020. The carers and the entertainment organiser have kept me informed with the care of my mother by text or by video phone which was lovely to "see my mum", the office staff and the manager have telephoned with updates too. Now that visits in the garden are allowed with social distancing etc, it is so lovely to see that my mother had been looked after so well. I was told that there hadn't been any residents who were infected with the virus, everybody has worked extremely well together during a very tough time.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your review, I will pass this onto the staff as it's nice to receive feedback.

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Review from K C (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Ashcombe House after a stay in the hospital. I was contacted by the care home manager before he went, she phoned to find out about him and his family life before his fall and hospital stays. I thought this was lovely and very personal. My dad was unable to come home, due to
risks of falls, he stayed at Ashcombe House for rehabilitation, they helped him improve so much. The staff were all very friendly and helpful. It was so nice to know my dad was being looked after so well. The communication we received was brilliant. As my dad's stay was during lockdown and covid19, they arranged for video phone calls, which was nice as we had not seen my dad for 2-months. We also then had social distance visits, which were very well organised. Ashcombe House made a bad situation bearable for my dad and us as a family. Thank you for this.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review. It was lovely to have your Dad with us and is missed by the staff. We hope all is well at home.

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Review from N P (Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are very good. I cannot praise them enough, especially during the pandemic. Nothing has been too much for them they have made things bearable during the lockdown and I thank them all.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your time in writing a review for us.

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Review from Christopher C (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident in November 2019. Since she has been there she states she has been cared for to a very high standard. On our visits to her, we have found the staff efficient, caring and very helpful, nothing is to much trouble. During the current crisis, the home have kept us updated
with what has been going on in the home. We were able to visit for the first time since lockdown on the 10th of July. We were made welcome and given instructions as to how the visit was to be conducted (it took place in the garden as the home still have a strict lockdown policy).

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for finding the time in writing us a review really appreciate your feedback and hope to see you again soon.

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Review from Michael C (Respite Resident) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food excellent, staff cheerful and friendly. Nice garden and patio to meet other residents to do quizzes and games.

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Review from D H (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit, I get a nice welcome; always get an offer of refreshments. Nice friendly staff. Also knowing that my dad is really well looked after.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your good review, I will ensure I pass your comments on to the staff.

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Review from J B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Christmas was lovely, the home makes a special effort. The decorations looked nice and they had some great acts attend the home.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review, Christmas is such a fun time for us all.

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Review from S H (Son of Resident) published on 16 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While the food at Ashcombe House has always been good, the new chef (appointed in December 2019) is producing menus of a quality and variety that is superlative. Even my mother, who has never, ever, been interested in food, is now really appreciating the meals. Our photographs of the dishes are presented
to friends to make them envious!

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, I have shown your review to the Head Chef. She was very pleased.

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Review from V N (Sister of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are very friendly to residents and relatives. Management is very helpful. Room is quite small.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, for your kind review, we always look forward to seeing you when you come and visit your Sister.

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Review from M S (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Ashcombe House for less than two weeks and is settling really well. I am most impressed by the love and care she has received from all the staff. Nothing is too much trouble for them. My Mum needs a lot of care during the night and she is really appreciating the fact that the staff
are there for her and that they will make her a cup of tea. She says "this is the best cup of tea I have"! She said to my friend "I could have stayed at home and had carers, but they couldn't have been there in the night"

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Marianne for your review, we are so happy Mum has settled in so well and enjoying the trips out. We are really pleased you chose us to look after Mum.

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Review from Linda H (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe Care Home look after all the residents with a high level of care. The management and carers are all lovely and approachable. My father came into Ashcombe straight from the hospital as end of life and two years later he is still here, now aged 99. I truly believe the care he has received has
saved his life. I cannot thank Ashcombe enough for his care.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Linda, for your time in writing us a review. We will look forward to spending Christmas with you all.

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Review from M M (Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant good home. Everyone is pleasant and helpful. I enjoy the baking club, making articles, especially cards and some quizzes. Food is good generally and nicely served.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Margaret. It is always nice to receive feedback from our residents. It's always a pleasure and thank you for choosing us.

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Review from L W (Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Comfortable room. Good food.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you Lilian for your review. We are so happy you decided to stay after respite.

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Review from Freda B (Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely. I like the staff. The food is very good. My room is very nice. I enjoy outings.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you, Freda, for your lovely comments, I will ensure I pass them on to the staff.

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Review from R S (Granddaughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the home are always very friendly and caring. Grandad has the opportunity to go on days out regularly. The portions at mealtimes could be bigger. Nan and Grandad always look nice and clean. Overall we are very pleased with the level of care at the home.

Reply from Louise Lambert, Manager at Barchester Ashcombe House Care Home

Thank you for your kind review and thank you for choosing Ashcombe to care for your Grandparents, who are very highly thought of by all staff and other residents.

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Review from Anthony L (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Lots to keep residents amused. Food was brilliant. Dad had such a laugh with all (and they all loved him).

Reply from fatmata cochrane, Acting Manager at Barchester Ashcombe House Care Home

Thank you very much Anthony for taking the time to give us a lovely review on our home

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Review from J E (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a nursing home but from the time my mother-in-law was taken in, everything was made welcoming, both for her and her family.
The staff immediately made themselves known to us and were particularly helpful with my father-in-law, helping him come to terms with what was
going on. He did struggle a bit with understanding some aspects (financial, staff accents) but this was dealt with very well by the management/administration.
All in all a lovely, caring place.

Reply from fatmata cochrane, Acting Manager at Barchester Ashcombe House Care Home

Thank you very much for taking the time in completing a good review for us. I will make sure that this is relayed to the team for a job well done.

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Review from M B (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashcombe House is a small nursing home and as such, was well suited to my mother's needs.
The location, with good transport links, meant that my elderly father was able to visit easily.
The care at the home has been excellent and we have particularly appreciated the additional support to my father.
Although my mother was only a resident for about two weeks, she was immediately 'at home' and settled. The friendliness of the staff, their courtesy and consideration have all made this a good experience for our family.
We warmly recommend Ashcombe House.

Reply from Fatmata Cochrane, Acting Manager at Barchester Ashcombe House Care Home

Thank you very much for taking the time in completing a good review for us.

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Review from M J (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashcombe House are very welcoming. They make everyone feel at home. They are very patient with my mum and she always says how lovely they are.
We feel very happy to leave her here and confident she is very well looked after.

Reply from Fatmata Cochrane, Acting General Manager at Barchester Ashcombe House Care Home

Thank you very much for taking the time to give us such a lovely review.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Barchester Ashcombe House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Barchester Ashcombe House Care Home is calculated as follows: ( (293 Excellents x 5) + (66 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 368 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashcombe House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (26)

Meet the Team (11)

Louise

Louise Lambert

Job Title: General Manager

Joined: 2017

Hi, my name is Louise and I am the General Manager here at Ashcombe House.


I am passionate about forming a team who are committed to learning, improving and delivering the highest standards of care for our residents.


Please feel free to pop in for a show around or to call us to arrange a visit.

Bianca

Bianca Garcia

Job Title: Deputy Manager

Joined: 2016

Hi, my name is Bianca and I am the Deputy Manager here at Ashcombe. I have been a nurse for 14 years and I joined Barchester in 2016. I am passionate about my work here and will make sure that our residents will continue to receive the highest quality of care. Here at Ashcombe, we truly believe that “Team Work Makes the Dream Work.

Gozel

Gozel Gardiner

Job Title: Admin

Joined: 2023

Each of my days starts with a warm welcome to our residents and staff. The happiness and satisfaction of the residents and their relatives is the top priority.


I have a wealth of knowledge of working in a care system. I am very passionate about my role as Administrator at Ashcombe House.

Ericka

Ericka Rayoan

Job Title: Nurse

Joined: 2022

I have recently joined Ashcombe and have really enjoyed getting to know the residents and the staff, I have lots of experience as a nurse and like to give my best every day. I always have a smile and am always there when anyone needs me.

Michelle

Michelle Martin

Job Title: Activities

Joined: 2017

Activities at our home


Activities are an integral part of life at our care home. We want to ensure that the people we support have as much fun as possible during their time with us, so it’s important that our activities programme is created with the interests of residents in mind. Our skilled Activities Coordinators bring a certain uniqueness to the home that can’t be found anywhere else, and which is reflected in the activities they organise.

Eric

Eric Muldoon

Job Title: Head of Maintenance

Joined: 2022

I've recently joined the team at Ashcombe house and bring with me a wealth of knowledge and experience in maintenance and refurbishment. I've been married for over 30 years with 3 children and 3 grandchildren who I love to spend time with, camping and getting out and about.
I'm a big Rugby League fan and a devout Saints fan. I enjoy playing the guitar and enjoy 60's & 70's rock music.

Tracey

Tracey Dyer

Job Title: Head Chef

Joined: 2022

I'm new to the team at Ashcombe and pride myself on delivering restaurant-quality food and fine dining. I enjoy interacting with the residents and finding out more about their likes and dislikes.

Sarah

Sarah Biro

Job Title: Speak up Champion

Joined: 2006

Sarah is proud to be the Ashcombe House Speak Up Champion. This role is to provide an alternative safe person to speak to about any concerns or questions

Anita

Anita Suniwar

Job Title: Care Practitioner

Joined: 2014

Anita was a carer at Ashcombe for many years before deciding she would like to take on the lead of care practitioner. Anita takes great pride in her work and does a fantastic job supporting the nurses

Holli

Holli

Job Title: Hairdresser

Joined: 2021

Residents love having their hair done. It's a chance to relax whilst being pampered.

Gemma

Gemma Enable

Job Title: Digital Care Planning

Joined: 2018

Hello, I'm Gemma.


Enable is our digital care planning solution, which helps us to plan, record and coordinate care. My role is to support the introduction of Enable into our homes, and to support the teams with best practices in recording and capturing the care they support our residents with

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