






Chatterwood House nursing home is a converted Victorian building, and has undergone extensive renovations to create a beautiful care environment for up to 35 residents. The revamped home offers a spacious interior, combined with generous garden areas.
Though Chatterwood is ideal for long-term accommodation, where it welcomes friends and family to visit and maintains a friendly atmosphere, it can also offer its facilities for terminally ill patients, thanks to its team...
Care Provided by Chatterwood House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fee are subject to assessment and are based of the needs of the resident and exclusive of FNC (Funded Nursing Care) payments.
The price(s) shown are provided by the care home. Contact Chatterwood House Nursing Home for full pricing details and T&Cs.
Contact Chatterwood House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Milkwood Care Ltd
- Private Owned
Person in charge
- Jack Newman (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (35)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is permitted at anytime
Parking
- Free parking available.
Chatterwood House Nursing Home Reviews (109)
Chatterwood House Nursing Home has a Review Score of 9.9 (9.936) out of 10, based on 22 reviews in the last 2 years.
Over all time Chatterwood House Nursing Home has 109 reviews.
Although Mum was only at Chatterwood for two weeks, we are so grateful for the care, kindness and compassion she received during her time there.
From the moment she arrived, the staff treated her with dignity, warmth and genuine respect. They took the time to get to know her and made every effort to ensure she was as comfortable as possible. As a family, we were always made to feel welcome, and nothing ever seemed too much trouble.
Those final two weeks were incredibly difficult for me, but knowing Mum was being cared for by such dedicated and compassionate people gave us enormous comfort and reassurance. My brother who travelled over from NZ to see her will always be thankful for the kindness shown not only to Mum but to us during such a heart-breaking time.
Thank you to Lianne, Jack and everyone at Chatterwood for making Mum's last days peaceful and for treating her with such care and dignity. We will never forget your kindness.
Thank you for such a lovely review, it was a pleasure to support Mum for the short time she was with us.
The service offered to residents is 5*. Rooms are lovely and spacious allowing you to have your own personal bits Everyone's so helpful and reassuring from the moment you arrive to visit your relative. You get excellent feed back on how they have been. Lots of activities organised for the residents to do both on site and off. Food is all cooked fresh by on site chef smells and looks delicious. Home is lovely and clean and residents are always happy. Staff have time to sit and talk to the residents making sure they are ok.
Thank you very much for your review - I will pass this onto the staff.
If I, or anyone else, for that matter, were to need caring for, I would choose Chatterwood without hesitation.
As a visitor, I am warmly welcomed and given any updates on Dad's health and medication. I also get phone calls keeping me in the picture at all times. This is the best service you will find anywhere. The food is superb and I would say, is superior to the best hotel food. You might read this and think this is too good to be true, well I can tell you it is all true. Thank you Chatterwood. Keep up the five star treatment.
Thank you so much for such a lovely review - we have passed this onto the team who really appreciate your comments.
When Mum died last month she had been resident at Chatterwood for over 4 years. Based on our experience during that time we would confidently recommend Chatterwood to anyone seeking a safe, supportive and compassionate environment. The staff are professional and treat everyone including relatives and friends with genuine kindness. They were all particularly lovely towards my Dad who visited Mum most days to sit by her bedside. It was a comfort to the family that he was received each today with such warmth and generosity, he will miss his visits greatly. Communication with the wider family was excellent - they kept us informed and were always willing to answer questions and address any concerns. Whilst all the staff were hugely supportive, we'd like to specifically highlight one exceptional member of staff who truly made a difference.It's rare to come across someone as heart warmingly lovely as Lianne, she consistently went above and beyond, offering assurance and comfort to us all.
The nursing staff are wonderful and have time to answer any questions either he or I have. The care assistants are very good, always cheerful and never too busy to say hello. The room is kept beautifully clean. They kindly installed a recliner chair for him, similiar to the one he has at home, which is a god send.
When I wanted to take my husband home for a visit on Valentine's Day, the staff were wonderful in getting him ready and we could enjoy our hours together without being pressured to get back at a certain time..
I am able to visit when I and we have no complaints. It's a lovely place.
Thank you so much for your review, I will pass this over to the team.
Mother is very happy with all aspects of the home, from the attitude of the staff, the medical attention received, the cleanliness of both her room and common areas and the standard of food.
She particularly enjoys time in the lounge where she can interact with both fellow residents and staff.
Kind regards
Janette
My mum is in her 90s and has been here for just over 3 years now for dementia nursing care. Nursing staff are good and don't change too often - communications with them have been good. Care assistants are very good and some have been here for a long time. The activities are varied and the activity staff are excellent. My mum can't do too much now but she enjoys the singing activities and the visiting church service. They do also arrange outings which my mum enjoyed when she was able to participate.
We work hard to ensure that the residents get the care and love that they deserve. Comments like these keep us motivated.
Kind regards
Janette
My mum was taken in to chatterwood on the 21st January 2026. We had cared for her at home but she needed full time care. She was suffering with cancer of her mouth and was on palliative care. We all knew she had limited time left . On arriving at the home we were greeted with such a wonderful warm welcome . Which put my mum at ease straight away, she knew that she wouldn't be coming back home and was very anxious about going into the home. The staff made my mum and us as a family feel very comfortable. They settled her in her room ( which we had chosen prior to my mum arriving) it was a lovely bright room and they had set it up as we had requested. Moving the bed and furniture into a more comfortable setting for my mum. I stayed with her for a few hours , then my sister came early evening. Little did we know but this was the last time we saw our mother. As we had a call around 2.15 am that our mother had passed away. We can't fault the care and attention my mum received. Thank you
At Chatterwood, we do strive to provide the best and most dignified care we possibly could and it is feedback like this that gives us the motivation we need to carry out striving to achieve this.
So sorry for your loss but we are so glad that she passed away so peacefully
Kind regards
Janette
From the moment we came through the door and every one welcome my mum, we knew from this beautiful greeting this care home were going to look after her in her final days excellently. It was a short stay for my mum but she felt very relaxed before she passed and how this was told to me was reassuring. The staff were attentive, caring and just wonderful for mum and our family.
Thank you so much for you support in a time which was so difficult for our family.
The manager Jeanette was so warm, supportive and comforting. Thank you to her and all the staff even the house keeper who packed her things up with dignity and respect.
So Sorry for your loss but glad that mum had a peaceful passing.
Kind regards
Janette
Always a happy & friendly atmosphere. People always willing to help. I feel my Mum is cared for and that takes a lot of pressure off of me.
Thank you so much for your positive review. It's wonderful to know that you feel less pressured now, and that you feel that mum is in good and safe hands. We appreciate your feed back and I will share this with all staff.
Janette
Lovely place! Mum had been through very traumatic op and combined with her dementia was in need of stability as she adjusted. Care has been geat.Lots of activities organised and she has settled and most of all we feel that she is in safe hands.
Thank you so much for the lovely review. We strive to ensure that our residents receive the best and safest possible care and support that they deserve.
Reviews such as these have a very positive impact on staff and they give us the boost we need to keep going.
Kind regards
Janette
An amazing home, caring & professional staff. A perfect home for Mum. A great social life too.
Janette
My mum was only at Chatterwood for the final 5 months of her life. But in that short time the staff at Chatterwood ensured my mum was well cared for with compassion and dignity. All the staff throughout the home were always so friendly and caring and took the time to get to know her. Would fully recommend people to consider it for their loved ones.
Thank you, for your trust in us for your appreciation Regards
My mother was in Chatterwood for a short time for end of life care. The staff were all brilliant, with my Mum, and with us family. They were attentive, kind and thoughtful as well as being professional, honest and caring all through my mother's short stay. She sadly passed away on the 3rd June and the staff went above and beyond to make sure her last days were as comfortable as possible. I cannot fault their care and dedication.
Thank you for your feedback.We all loved your mum, she was such a special lady!
We can not thank the staff enough for help and support offered to our nana and us during the last few weeks of her life they were amazing and kind and thoughtful and passionate and we greatly appreciate the dignity and peace hat was given
Thank you very much for your feedback, it is much appreciated Regards Registered Manager
A speciall thank you to one lady for her care and support for myself and my dad, i will be eternally grateful that his last days were comfortable and attertentaive.
Thank you for the lovely comments, we aim to be the best and it was a pleasure to look after such a lovely gentleman!
My husband was a resident at Chatterwood from mid January until the beginning of April, when we were able to effect his transfer to home so he could be cared for here. The care he received at Chatterwood was extremely good, the staff were kind and caring. There were individual staff members who really went the extra mile for him, and we are grateful for everything done for him. We would recommend Chatterwood for its homely feel and wrap around care/
Thank you for your kind words and appreciation!RegardsAngelica
Staff were very friendly and supportive, not only to my grandmother but also my family. Being sensitive, kind and respectful.
Thank you very much for your feedback, it is really appreciated as we aim to be the best!
Outstanding care in a beautiful environment. I have immense praise for all the staff for their care and kindness to their clients. The home is wonderfully clean and well presented. This was my second experience with Chatterwood House Nursing Home. My mother moved there in 2020 and after a visit with her, my aunt asked me if she could also move there when the time came as she could see how lovely the home was and the outstanding care. Both my mother and aunt were very happy at Chatterwood.
Thank you very much for your feedback, is really appreciated as we aim to be the best!
The staff at Chatterwood House Nursing Home are exceptional care givers who consistently go above and beyond in their dedication to residents. Their genuine compassion and expert care have given my mother the best possible quality of life and I have complete peace of mind knowing shes in such capable hands. I cannot recommend them highly enough.
Thank you very much for your review, we aim to be the best!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 December 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chatterwood House Nursing Home.
There are no upcoming events for Chatterwood House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Chatterwood House Nursing Home.
Accreditations
There are no accreditations posted yet for Chatterwood House Nursing Home.
Meet the Team (2)

I have worked for Milkwood Care since 2018, where I joined as a Care Assistant at our sister home, Milkwood House. Having had my grandparents in Milkwood House for 9 years in total, I have an understanding of the home from both the perspective of a carer and a relative. Ensuring our residents have a fulfilled and settled/comfortable life is our priority, with support to our relatives to understand conditions, etc.

I have worked for Milkwood Care for over 15 years, Chatterwood is my second home.
Frequently Asked Questions about Chatterwood House Nursing Home
What types of Care is Chatterwood House Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Chatterwood House Nursing Home have?
There are 35 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Chatterwood House Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Chatterwood House Nursing Home to the centre of Liss?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chatterwood House Nursing Home to verify any information. View our terms and conditions. Chatterwood House Nursing Home has an Enhanced Service -more info.