Northcott House Residential Care and Nursing Home

Ofelia, Sophia, Sarah the manager and other care workers provided excellent care for my sister and father who was previously in the care home and took time to get to know them and understand them. They were also kind and caring for the rest of our family going through difficult times.

My mum has only been a resident in northcott nursing home for the last couple of months but i can honestly say i haven't seen her look so well in a long long time.. All the staff are truly amazing so kind & respectful & nothing is two much trouble for them.. we are ALWAYS greeted with a smile & the home is always clean, mum is always telling us about what lovely dinners she has had.. my brother & i just want to take this opportunity to thank you all from the bottom of our hearts for the loving care you have shown our dear mum. Thank you all so very much xxxxxx

I am reasonably happy with my wife's care. but there are not enough activities to keep them occupied ie physical activities for example wheelchair yoga and keep fit classes to much time spent in lounge just watching television also why not try to get different people in to give talks on various subject to keep the mind active.

It has been over two years since John arrived at Northcott. He has settled at the beginning he was difficult , however as the illness gets worse he seems to have calmed down. He is well looked after. All the staff are very kind , polite and always smile.

I would just like to say an entrance to the garden without passing through the home would be an added bonus for people like myself to enable gardenvisit

My relative experienced emotional abuse during their stay, leading to police involvement. Serious safeguarding concerns were raised, but no effective action was taken for around four months, until they moved elsewhere. Although they had full mental capacity they were often ignored, not listened to, and treated without dignity. They were left undressed in bed for long periods, sometimes up to 24 hours. Staff spoke over them in their own language instead of communicating directly, and on one occasion appeared focused on their appearance while my relative lay naked. Clothes frequently went missing, cold tea was served because they were "last on the rounds," and there were GDPR breaches. Staff took them to another resident's dental appointment. My relative suffered severe bruising after hitting their head while being hoisted, raising serious safety concerns. I cannot recommend.

So Thank you to everyone at Northcott House for your kind thoughtful caring ways you show my Mum.

We have found Northcott have extremely welcoming. Staff very friendly out of the room checking on my husband. I can sleep easy knowing he is being well cared for.

My partner spent 4 happy weeks at Northcott House, receiving excellent end of life care. The staff were all kind and compassionate and extremely friendly to myself who visited most days. He was treated with individual support, kindness, and respect. He had a complicated wound dressing twice a day which was aways cleaned and dressed with clinical expertise. Meals were well made and varied and cleanliness of the home very good. Care staff were extremely kind alongside the expert clinical nurses. Many thanks for making his time so special before his passing

There are good carers here, but many are leaving due to poor management.

I have noticed a fantastic increase of the cleanliness throughout the entire Care home, but especially in my Mum's room. It is always clean, hygienic, and smells clean. When I visited Mum today (18/1/26), I noticed Mum's room. noticed had been reorganised to make more space, de-cluttered, cleaned to an. Immaculate standard. Very Impressive. Thank you.

My mother Rita was in Northcott House Gosport for over a year. There service and care are excellent, the staff are so caring they really look after you. Thank you for you support in this difficult time we had.

Mum was a resident of Northcott House for a little more than a year and sadly passed away recently. I am very grateful for the kind and compassionate care shown mum by all the staff, as well as the kindness shown to myself and other family members. Nothing is too much trouble for them and they endeavoured to fulfill our requests with a smile and genuine friendliness, we couldn't really have asked for more for our mum at the end of her life.

Northcott House appears to be a happy home. Every member of staff smiles and says hello to me when I visit. My relative is receiving excellent nursing care, with kindness and compassion. They keep me informed about my relative's health, and any concerns they have. The daily activities in the home are very good, and appear to be enjoyed by everyone. The home is kept very clean, and it always smells nice. I highly recommend this home.

My husband is looked after well and all his needs are met.

My mother has been at Northcott for 2 1/2 years and in that time she has been cared for with patience and understanding and we will always be appreciative of the kindness and compassion shown especially in the last few weeks before her passing.

Everywhere was very neat and tidy and smelled fresh and clean. Mum's room was very clean and tidy. The new portable indoor chair is much better than a wheelchair. We had pre-booked the 'Dining Room' and we valued the care that the carer working the morning had laid up the table beautifully for our lunch. It all felt calm and all staff greeted us warmly as we walked past.

Our father was admitted very recently and in the short time he has been at Northcott House Residential Care and Nursing Home, I have been touched at the care and kindness he has received from all the staff here. Everyone has made dad and the family welcome and nothing is too much trouble. Thank you to you all!

What a lovely bunch of people at Northcott House. My mother wasn't with them for long, unfortunately, but she was treated with dignity and respect even after passing away. Everybody that I came across, from the manager to the cleaners, were all very friendly and helpful and after Mum passed away I was treated with compassion and was not made to rush to empty the room. Can not fault Northcott and would love to say a big thank you to all the staff mum may not have been with you for long, but it was a comfort to know she was being cared for in her last days.

My wife has been a resident at Northcott House for 19 months. In that time I have seen a number of changes in the running of the home. It is now a warm and comfortable home with very good staff and facilities. There had been an issue with the lunchtime food not being as hot as it should have been. Thanks to the management team of three particular staff members, the dining room is now very well organised and the food is hot and plentiful. Well done to all concerned.