What types of Care is St Anne's Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Anne's Nursing Home have?

There are 54 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at St Anne's Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Anne's Nursing Home to the centre of Southampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

St Anne's Nursing Home, 1 Lawn Road, Portswood, Southampton, Hampshire SO17 2EX

Review from M P (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

St Anne's Nursing Home has huge potential and staff are welcoming and friendly. Domestic staff work extremely hard and carers generally respond quickly to any issues or requests. Two carers stand out in their service. The nursing care is excellent as too are the management staff who are responsive and

receptive, and are excellent. I know, and am confident, that my husband will be safe and secure and well looked after when I have to leave him.

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Review from Jane A (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

I chose St Anne's after visiting a few homes because my 92 year old Mum had a degenerative condition. She would need care until the end of her life. I didn't want her having to move as she deteriorated. She received kind and skilled care for the 3 years before she passed away peacefully. I was very

involved with her care needs and I always felt listened to if I raised anything. The staff team were so caring and supportive of us both and we both made good relationships with each of them. They understood I only wanted the best for my Mum. It's stressful entrusting a loved one to others. I must have been a nuisance at times but I was made to feel a part of my Mum's care team and my input was appreciated. I would encourage anyone to visit. For me the the staff team, cleanliness and safety were the most essential aspects. St Anne's doesn't sit in acres of gardens and the rooms are modest but those features were far less important than the quality of care. Thank you St Anne's.

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Review from Zoe G (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

As a family, we cannot say how grateful we were for the loving care that was given to our mum everyone was so helpful and nothing was too much trouble when mum couldn't eat the mail that she was given because of her condition they went above and beyond to get her something else we were kept informed

of her condition. I'm living away from Southampton. This was very much appreciated we could not thank all the staff from the cleaners carers nurses office staff and would not hesitate to recommend this care home to anyone who has to place a parent in a home

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Review from Brian W (Husband of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

The facility gave a fantastic experience for my wife and me. The staff are extremely friendly and did all they could to give my wife a pleasant time during the difficult days she needed care. They were very attentive to her needs and allowed me to stay as long as I wanted whilst treating me as if I

was their own patient too. Overall would highly recommend as one of the best nursing homes in Wales.

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Review from Joanne H (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report

Overall Experience

As a family our experience of St Anne's Nursing Home was very good. Every single member of staff we encountered from the first moment we walked in the door was kind, helpful and polite. My Dad was extremely well cared for during his time at St Anne's with all his care needs being met in a caring,

professional manner along with him being treated with dignity and respect. The home is very clean which is a testament to how hard the cleaning staff constantly work. The nurses and carers were always on hand to give feedback and answer questions both in person and over the phone. The kindness and compassion Dad was shown in his final days and care given to us as a family was exemplary. We feel very blessed and take a great amount of comfort from knowing my Dad was being cared for in such a good nursing home in what we knew were going to be the last weeks of his life.

Reply from Marie Wheeler, Management Team at St Anne's Nursing Home

Thank you so much for taking the time to give your feedback. And for these positive comments about our team which are wonderful to hear. We share feedback with the team and it is greatly appreciated when their effort and dedication is recognised. Thank you for mentioning the domestic team as well as the nursing and care teams. Each team member plays a crucial role in creating a homely and welcoming environment for our residents and it's a really lovely thought to recognise the important contribution of those who don't directly provide care. We are so glad to have had the opportunity to care for your Dad and to support you in with our service.

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Review from C Z (Brother of Resident) published on 25 March 2025 Submitted via Website • Report

Overall Experience

No proper assessments was done on although he is terminally ill. No care plan in place for the whole 4-6 weeks of him being there. No palliative care nurse had bothered to visit him and assess him in all the time that he was in there. It took her 4 weeks to sort out an assessment. I would have thought

that it is a primary protocol as a palliative care nurse to assess a terminally ill patient/resident. We have asked on a number of occasions for them to organise a dentist referral as he has a broken tooth and nothing was ever done about it. We have spoken on many occasions to the various management members at the care home telling them that he needs assistance to get up or sit up properly when consuming food but every day that we visited he was laid in bed and he couldn't eat properly, his positioning was resulting in him choking on his food but also he was struggling to feed himself and no one at the care home was helping him. Never topping up jugs of water.

Reply from RI, Management Team at St Anne's Nursing Home

I am very sorry to read your comment. Our team works hard to support the individual needs of our residents; and we are always open to feedback, concerns or complaints if they arise. Particularly if they can help us improve. Concerns can be raised directly with the manager by contacting the home.The comments written here do not match our records or reported satisfaction levels with care. They are also in stark contrast to our values. If you would like to discuss or clarify, please get in touch with us directly. In most cases we are able to provide reassurance through open discussion.Our team is dedicated to providing the best possible care for residents, and we are always looking for ways that we can learn and develop. It is of course disappointing to read some of the suggestions above, and we recognise that you may not wish to have a discussion about it. However as far as possible we take negative comments constructively, and we wish you the best going forwards.

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Review from Philip H (Son of Resident) published on 20 August 2024 Submitted via Postal Card • Report

Overall Experience

I was most impressed with St Anne's Care Home from the moment my father was transferred from hospital. Although he only spent the last five days of his life there, he receives the very best of care, St Anne's feels more like a hotel than than a nursing home. It was obvious to me that Dad was under constant

monitoring and personal care, which made things all the more easy. I shall always be grateful to all the staff.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for such a positive review. I am so pleased you had such a good experience, albeit, in such a short time of your father being in our care. The care staff are always striving to maintain excellent care. It was so lovely to see you at our BBQ, you are more than welcome to come and join us for future events.

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Review from Elizabeth W (Wife of Resident) published on 12 June 2024 Submitted via Postal Card • Report

Overall Experience

All the carers are friendly and good.

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your encouraging review. Our team greatly appreciates this, and we are very pleased to welcome you and your loved one into the home.

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Review from Julie A (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report

Overall Experience

Mum was transferred following quite a lengthy stay in hospital. The first thing my brother and I noticed when visiting the home prior to Mum's transfer was the cleanliness of the home, the happy atmosphere and friendliness of all staff. Since her arrival in December, Mum has been very well looked after

and the quality of care is exceptionally good. Carers are very polite and able to cater to her needs. If we have any concerns there is always someone to talk to. Mum is very clean and it's lovely that there is a laundry on-site providing a daily laundry service. I understand the food is good and varied and she has begun to put weight on.
We cannot thank the staff enough for all the care and attention they are giving to Mum. It is such a relief to us to know that she is being well looked after in a kind, safe environment.
We would not hesitate to recommend St. Anne's to anyone who is considering a nursing home for the next stages of care for their loved ones.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for such a positive review. We are so pleased you are happy with the service we are providing for your mum and it's so good to hear she is enjoying the food and gaining weight. The team do strive to give the best possible care to your loved ones.
I have passed on your kind feedback to our staff.

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Review from Kim B (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report

Overall Experience

Caring, clean, Good atmosphere.
Everyone always seems happy.
We like that everyone knows mum's name and that they take the time to talk to her when passing.
Marked food and drink down 1 star.
Very happy with everything for mum although a coffee machine for visitors would be nice.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for taking the time to give such a positive review. I will pass this on to our dedicated care team. I would also like to take this opportunity to inform you that we are in the process of installing a coffee machine along with refreshments for all of our visitors.

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Review from S W (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report

Overall Experience

Very happy with the care home. Mum is well looked after, quality of care is good. Carers are very polite and able to cater to Mum's needs. She is very clean and laundry is done daily. Food is good and varied. Birthdays and celebrations are cheerful and celebrated. Mum is now settled and when upset staff

are able to comfort her. Any problems or concerns are dealt with quickly by management. The new activity coordinator is brilliant and has made a big difference to the daily routine of the residents.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for the positive feedback, we are delighted to know you are happy with our service and are always striving to give the best care. We work very hard to provide person-centred care as each person is an individual and everyone's needs are different. We will share this feedback with our team to let them know to keep up the good work.

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Review from Ann G (Wife of Resident) published on 9 January 2024 Submitted via Website • Report

Overall Experience

My husband has been a resident since January 2023. I didn't want to see him go to live in a nursing home, even though I knew it was in his best interests. I have not looked back. He gets on well with all the staff and he certainly gives them the runaround. The care shown not only to him but also myself

by all staff is exemplary - nothing is too much trouble for them. If he asks/wants anything the staff always do their best to 'come up with the goods'. The welcoming is always warm and friendly. I would not hesitate in recommending St Anne's to anyone. This is by far the best place for him. Thank you.

Reply from Karen Robins, Administrative Lead at St Anne's Nursing Home

Thank you for a glowing review and taking the time to share your experience. We understand how difficult it must have been making that decision, so it is nice to know how much your husband has settled in and that you are made to feel welcome also. Regarding the "no rating" for Activities, now that we have a new Activities Co-ordinator, we hope that you and your husband are happy with the activities now being provided in the home.

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Review from Pauline B (Wife of Resident) published on 20 December 2023 Submitted via Website • Report

Overall Experience

My overall experience is very good. All staff are very helpful and friendly. My husband is quite settled there now and is reasonably happy. He gets on well with all the staff - he enjoys banter with them. The food has improved recently, and he enjoys most meals. If there are any problems with his well-being,

there is always someone to talk to, and things get resolved. I would recommend this nursing home to family and friends.

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your positive review - we really appreciate it. We are pleased to be able to care for your husband and very glad that he has settled in. It is encouraging that meal times are enjoyable - we have worked hard to create a great kitchen team. Please do continue to share any feedback or thoughts with us. We are continuously optimising our service based on our individual service users' preferences.

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Review from David C (Son of Resident) published on 20 December 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident for two years, and l can honestly say she is well looked after both physically and emotionally. l am sure she makes the staff at all levels earn their salaries as one would expect from a lady of a certain standing. What is reassuring is the number of staff who were there

when my mother arrived is still there. Thank you!

Reply from Robert, Director at St Anne's Nursing Home

Thank you so much for your kind review. It means a great deal to our dedicated team. We are pleased to be able to provide care for your mother and to support your family.

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Review from Jan G (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

My dad has been a resident of St Anne's for just over two years now, after a couple of falls at our family home and a hospital stay meant he could sadly no longer live at home. From the start, the staff have been very caring and sympathetic to not only the needs of my dad, but also to us as a family

as well. From the staff on the reception to the cleaning staff, I have always found each member of staff to be helpful and always been greeted with a smile. The home itself is clean and well looked after, with decorations being put up to celebrate different occasions during the year. I haven't been there when food has been served, but I have been present when Dad has been given his choices for the meals ahead and there is a good choice of food. The garden is lovely to sit out in and chat when the weather is good. I wouldn't hesitate to recommend St Anne's to anyone who has to make the decision to go into a nursing home.

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Review from Valerie W (Niece of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

Since my uncle has been at St Anne’s Nursing Home he has been well cared for by all the staff who treat him with respect at all times. The staff always discuss with me any changes to his care and medication. He has never eaten so well! His dementia is getting worse, but the caring staff are very patient

and kind to him. He told me that he is with friends and feels safe! I have seen the carers laugh with him and treat him as a friend, not just a resident. Thank you.

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Review from Denise S (Daughter-in-law of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I am always very pleased with the whole staff performance. They are always so friendly and helpful, they always are so helpful and seem like they cannot do enough for my father-in-law and also the whole family. I feel I can depend on them them for information at any time, day or night. They are also

on the end of a phone whenever I need them, I know the care and attention the whole staff give my father-in-law is second to none.

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Review from Catherine C (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

Since my mother moved to St Anne's in March she has been well looked after and treated with kindness and consideration. I have met quite a few staff members over the months and they have all been very friendly and seem interested in all residents and their family and friends.

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Review from Magdalena S (Niece of Resident) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I think my uncle is in a very good place, he is happy, he looks good, he is always smiling, he likes the staff and I feel at home there. Even though I don't speak it, there are staff there who speak Polish and that's why he feels good there.

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Review from Christina B (Sister of Resident) published on 30 November 2023 Submitted via Website • Report

Overall Experience

We are very happy with the care and support being given to my sister. The home is very welcoming very clean, and will answer any questions or queries. They are very approachable nurses and are very good at giving information when asked. The kitchen staff is great at accepting special food when we bring

it in for her.

Reply from Robert, Director at St Anne's Nursing Home

Thank you very much for your positive review. This is greatly appreciated by our hardworking team, who are dedicated to creating a warm, caring, enriching and safe environment for our residents. We are continuously seeking ways to improve the experience of our service users, relatives and friends. Your feedback and support are invaluable as we move forward.