The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 153 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided by The Chase Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1645
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Residential Dementia Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1695
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (153)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.715) out of 10, based on 54 reviews in the last 2 years.
Over all time The Chase Care Centre has 153 reviews.

Overall Experience
  • 92
  • 52
  • 6
  • 3
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Date Published
  • 153
  • 18
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  • 54
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Reviewer Connection to The Chase Care Centre
  • 56
  • 28
  • 20
  • 14
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 1-20
Review from Lisa R (Resident) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to wish all the staff at the chase I merry Christmas you've worked so hard and never give up thank you with all my heart you are a brilliant team and do a professional job to keep everyone safe and cared for
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for your kind and thoughtful message. Your support truly means a great deal to all of us. We're proud of our team and grateful to know our hard work makes a difference.
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Review from Beryl L (Wife of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by the standard of care and attention given to my husband during his stay at The Chase. Also the attitude of the staff towards friends and relations.
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Review from Beryl L (Wife of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed by The Chase Care Home in general. Everyone was so friendly and helpful. My husband could not have had better care. We thank them for everything.
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Review from V Y (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we have found the staff very caring, kind & reassuring. They have looked after him really well. Showers, shaves & dressed him well. The lounge & dining room are comfortable & homely places.
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Review from Carl H (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad (Steve) spent his final days and weeks at this care home, and we will always be deeply grateful for the care and compassion he received there. From the moment he arrived, every member of staff treated him with kindness, dignity and respect. The team not only cared for my dad but also supported
our whole family through a very difficult time. Their warmth professionalism and patience meant so much to us. It brings us comfort to know that dad was so well looked after and surrounded by people who genuinely cared for him. Thank you to everyone at this care home.
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Review from Geraldine M (Sister-in-law of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very welcoming and kind from the start. Always ready to chat about my brother-in-law and help with any problems. They were also very good about providing cups of tea and biscuits. My brother-in-law was quite a difficult client, but the staff managed to deal with his very challenging behaviour
with kindness and understanding. He can sometimes be very aggressive and violent. They were very good at calming him and could get him at times to do the right thing.
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Review from Linda S (Wife of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came here following discharge from hospital as end of life. He's unable to do anything for himself and is now in his last few days. Myself and both daughters were very impressed with the genuine care and professionalism shown by all staff involved. They showed genuine compassion not only
to my husband but also such sensitivity to myself and my daughters, all of which has made an emotional and difficult time a bit easier. Thank you The Chase and all your care workers and nurses. You go over and above to ease our worries and have genuine care for my husband.
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Review from A H (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home, my father was admitted in 2022 and stayed for nearly 3 years. The whole team and staff were outstanding and went over and beyond to care for my father. All staff morning/night carers all there who tended to my dad we want t express our gratitude. You took care for him in ways we
never could and made his stay so comfortable. A clean, well managed care home with excellent customer service and care level.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for your heartfelt feedback. It truly means the world to our entire team. It was a privilege to care for your father during his time with us, and we are grateful for the trust you placed in our home.
Our staff-day and night-take great pride in providing compassionate, personalised care, and knowing that we were able to bring comfort to your father and support to your family is deeply rewarding.
Thank you again for your kind words about our team, the cleanliness, and the management of the home. We wish you and your family all the very best.
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Review from C C (Wife of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Couple of minor cleaning issues, but overall very good.
Staff fantastic. Always so friendly, helpful and caring.
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Review from B G (Friend of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a good friend of mine at the home for 2 years and I am very happy and satisfied y everything that I have seen occur. Thank you for looking after my friend.
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Review from Melanie W (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the care my dad received, special shout out to agency Lou who went above and beyond in his care. All the staff were so kind and respectful and it felt like a home away from home. As a family we can't thank them enough.
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Review from Jennifer W (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found all of the staff to be caring and helpful and the communication from the home was very good. The staff try hard to get to know each individual and do their best to care to their needs. We were very happy with all aspects of the care and compassion shown.
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Review from Cathy C (Daughter of Resident) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to The Chase to receive palliative care. He was looked after exceptionally well by all the staff.
Each time I visited, I was made to feel welcome. The staff were extremely friendly and polite. We were kept informed of my father's condition which made his eventual passing as easy as
possible.
In particular, Leanne went above and beyond to ensure my dear dad was comfortable.
Thank you.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for sharing your kind words with us. We are deeply sorry for the loss of your father, and we are truly honoured that you entrusted his care to us during such a precious time. It means a great deal to hear that our team made you and your family feel welcome, supported, and informed throughout his stay.We will make sure to pass on your special thanks to Leanne, who will be touched to know she made a difference in your dads comfort and in your familys experience. Your feedback is a reminder of why we do what we do, and we are grateful for your trust.
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Review from Collette G (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well cared for by all the patient, kind and caring staff that work in the home. Mum is always looking her best and loves taking part in the day trips organised by the staff. Thank you all for caring for mum.
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Review from Catherine N (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was delighted with the care my husband received during his last days. The staff were attentive and caring and very supportive to me at this difficult time.
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Review from C A (Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I never wanted to go into a care home but my experience has very good. The nurses and carers are very helpful. The activities within the home are excellent.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for sharing your experience. We understand that moving into a care home can feel like a big step, and we're so pleased to hear that it has been a positive one for you. It's wonderful to know that our nurses, carers, and activities have helped make you feel comfortable and supported. Your kind words mean a lot to our team.
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Review from N M (Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am living at The Chase for 2 years, and I'm very happy with everything (care, service, food) I feel safe and I have my freedom. All the staff are helpful and nice to me.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for sharing your experience! We're delighted to hear that you feel safe, supported, and free while living at The Chase. It's wonderful to know our team has made such a positive difference for you, and we truly appreciate your kind words about the care, service, and food. Your happiness means the world to us!
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Review from Lesley Y (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted here on Friday night but unfortunately died in the early hours of Sunday. The staff have been wonderful - when I first arrived they each introduced themselves to me. Very empathetic - in short supply in other facilities. I wish mum has been transferred here sooner. Well done.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you so much for taking the time to share your experience with us during such a difficult time. We are deeply sorry for the loss of your mother and extend our heartfelt condolences to you and your family.It means a great deal to hear that our team's care and compassion brought you comfort, even in these circumstances. We will share your kind words with the staff, who will be grateful to know the difference they made for you and your mother.Thank you again for your thoughtful message, and please know our thoughts are with you and your family.
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Review from N W (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting the care home for well over 2 years. The weeks when there was an outbreak of the sickness etc., the home came up to expectations. There was no panic, everywhere was calm and duties were carried out professionally. I knew that when I could not visit during this period, my husband
was being very well looked after. Well done to you all.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for taking the time to leave us a review. We are so pleased to hear that you would recommend our home! I will pass on your lovely comments to the team.
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Review from T C (Husband of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was admitted to the Chase Care Home with vascular dementia and from the beginning, her fears and apprehensions were allayed by the carers. Within a month, her emotional nature has gone from dismay to happy acceptance of her situation, that the Chase will be her home for the foreseeable future.
I
cannot speak too highly of the carers who all show great patience and understanding when dealing with her irrational, confused and fearful mind. My wife has the daily option of enjoying a wide range of daily activities to sitting quietly in the garden enjoying the sun. No pressure is placed upon her to conform in any way.
I am enormously reassured that my wife now has the personal care and understanding that I regret I am unable to provide and look forward to the Chase continuing its valuable work.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for taking the time to leave us a review. We are so pleased to hear that you would recommend our home! I will pass on your lovely comments to the team.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for The Chase Care Centre is calculated as follows: ( (462 Excellents x 5) + (146 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 624 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

Frequently Asked Questions about The Chase Care Centre

What types of Care is The Chase Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Chase Care Centre have?

There are 110 Single Rooms.

What are the Facilities & Services at The Chase Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chase Care Centre to the centre of Watford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chase Care Centre to verify any information. View our terms and conditions. The Chase Care Centre has an Enhanced Service - more info.