The Chase Care Centre, Watford, Hertfordshire
The Chase Care Centre, Watford, Hertfordshire
The Chase Care Centre, Watford, Hertfordshire

The Chase Care Centre is a purpose-built facility, highly-suited to modern nursing practice and staffed by experienced nurses and care assistants.

Care plans are put in place that suit each client's care requirements and also their aspirations, with a key worker safeguarding the physical and emotional well-being of the client moving forwards, which includes help with any recreation and therapies.

A secure interior includes en-suite bedrooms with television points, a choice of lounges that make for pleasant communal areas when families visit, while outside there is a secure garden.

Group: Healthcare Homes Group Ltd

Person in charge: Joanna Mosses (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 110 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 110

Rooms with ensuite WC: 110

Facilities & Services: Physiotherapy • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on The Chase Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 The Chase Care Centre has a Review Score of 8.7 (8.744)

The Review Score of 8.7 (maximum of 10) for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Chase Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for The Chase Care Centre is calculated as follows: ( (155 Excellents x 5) + (63 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 240 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.227 Points relating to the number of positive Reviews for The Chase Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22 positive Reviews (110 registered maximum number of service users ÷ 5). 5 Reviews ÷ 22 Target = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    7
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Chase Care Centre?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Chase Care Centre

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    4
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • more

I love it here. I can ring the manager every day and she sorts out everything for me. The staff are lovely and kind. I love it a very lovely place to be.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very disappointed with the standards at this home. Virtually no activities apart from a singer. Understaffed and residents put to bed early whether they're tired or not because there are only 2 members of night staff for the entire floor.
I've emailed the manager twice with our concerns and a month later she hasn't had the courtesy to reply. The kitchen is sparse and shabby and you can never find a spoon! No cupboards, just a tatty sink and a fridge.

How likely would you be to recommend The Chase Care Centre? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Overall last few months lots of staff have left, activities could be better for residents in Monet Unit. Since the new manager was put in place I can see big improvements being made.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I can't explain in words the care and compassion shown to my friend at the chase centre.
A new manager has been appointed and what a difference.
The staff are wonderful and do such an amazing job. They show care and kindness every single day without fail.
The difference over the pasts month is just great!

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Chase always welcomes visitors and families of residents. All staff are courteous and listen to any concerns one might have.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over the past five years, I have visited over ten homes near and around Watford because of the state of my wife's health. I am pleased that I finally placed my wife here at The Chase Care Centre. Based upon my own experience, this has to be rated as one of the very best care homes in this area.

How likely would you be to recommend The Chase Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in The Chase for 2016 and the staff are fantastic. They care, are helpful at all times just like the manager. I visited 4 care homes and am so glad my father got in The Chase.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff very helpful. Manager very nice. Can talk to her anytime. She is very caring.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are pleased with the running of the home and the kindness, care and attention shown to residents. They have music regularly and also put on a lovely barbeque once a year for residents, their families and friends. We could not wish for a better place for my husband/father to be.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and hard working staff.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall, our family have been more than impressed with the care and service our father has received. Staff know what is required of them and they contribute to making fathers stay as pleasant as possible. We were lucky to have been offered a room here when we needed one.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The overall standard of care is fantastic. The care staff are brilliant and the cleanliness of the home is second to none. Also, the facilities, safety, and security of residents are exceptionally good. Top marks go to the nursing staff and the management, very friendly, caring and approachable.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very well run and looks after my dad well. The staff are very nice and friendly.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in this care home for seven years she is nearly 93 and has various health problems and very challenging behaviour. The chase has been wonderful and I have always found the staff deal with my mother very sensitively going that extra mile to calm her down and improve her experience. I have always seen the residents treated well with dignity and respect. The manager too is very approachable and makes herself available as a priority although it's a large home it is very friendly. The home is always clean and fresh, I'd recommend it to anyone in need of professional care.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

BBQ was an excellent day as always, all the staff participated even on days off. A very cheerful happy group, who worked so hard to make residents and their families have a good time. The food was beyond excellent. So nicely presented and plentiful. To suit all diets, the music provided had many dancing and a lovely display Rock 'n' Rollers and Line Dancers. The preparation and catering for such a large event was fantastic.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy with The Chase and all of their staff. The food is very good and my room is fun.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every year the home has a summer BBQ and we always give feedback at our meetings. I am very happy to say that this year was a fantastic summer BBQ. The band was amazing and the food was tasty and very well organised and there were plenty of helpers. We also had Rock 'n' Roll dancers for entertainment. My mum had a lovely afternoon. Thank you to everyone who made is special.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy here and looking forward to getting a larger room.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been at The Chase for 6 years and has been extremely well cared for during this time. I cannot fault the dedication of the staff in each unit.
The garden area at the rear of the building could be further enhanced by comfortable chairs and tables along with sunshades as the present furniture is extremely heavy and uncomfortable. More greenery should be added too. Hopefully, this will be rectified over the coming year.
Old TVs and CD players should be updated in the Maygar Unit.
Activities have improved in the last couple of months for residents, with a variety of needs but more investment should be made particularly in music.

How likely would you be to recommend The Chase Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been a resident in this home for just under 6 years. I find the home to be very friendly and homely. The home is extremely clean and does not smell like a typical care home. I like the fact there is a young persons' department in the home. This enables me to socialise with people more in my age group. I also like the fact that the home has free Wi-Fi, this helps me to keep in contact with friends and family via email, Skype etc. I believe this to be essential as to fit in with the modern day world in which we live.

How likely would you be to recommend The Chase Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Chase Care Centre