
The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The...
Care Provided by The Chase Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 110 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Chase Care Centre for full pricing details and T&Cs.
Contact The Chase Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Ana Ciobotaru(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (110)
- Single Rooms with ensuite Wet Room (24)
The Chase Care Centre Reviews (157)
The Chase Care Centre has a Review Score of 9.7 (9.693) out of 10, based on 51 reviews in the last 2 years.
Over all time The Chase Care Centre has 157 reviews.
My wife is living with dementia and is being looked after extremely well in The Chase. The staff treat her with respect and are friendly and kind in their approach to her care. When I visit she looks well-cared for and is pleased to see me.
Thank you for your feedback, the team at the home always aim to achieve the best possible outcomes for our residents. Your feedback has been shared with the team.
My mum was very poorly when she entered The Chase in January 2020, having been declining in health over several months previous to that. Being at The Chase has brought her back to much better health and it is a comfort to see how well she is cared for and how much more socially active she is. The staff cannot do enough to help her and I cannot praise them highly enough.
My mum was bedbound on arrival and is now able to walk with a zimmer frame on her own, due to the excellent care of all the staff involved with looking after my mum. The management are on hand and very polite. I am always informed if Mum needs a doctor etc.
All staff wearing PPE. Mother is well cared for in terms of good wholesome regular meals. Lady who does the swab tests, is very kind and polite, always courteous and gives full information to my queries. However, during pod visits (outdoors) if my mother could be dressed in warm clothing (coat) before being transported outdoors.
Thank you for your feedback. The team on the unit will continue to offer choice and will encourage all residents to wear clothing appropriate to the weather.
The care home has been excellent during the pandemic, and since visiting has restarted, this has been handled very well. The carers and managers are very caring and provide an excellent service. The only issue is around the food - there isn't always a good choice and the quality is not always of a good standard. He said one particular carer is very good and is always helpful. Likes the carers.
Thank you for your feedback. During a recent residents meeting, the menu was discussed. In preparation for Summer Menu, Head Chef is preparing a food tasting session to obtain feedback from residents before finalising the menu.
Mum has received fantastic care. The staff know her well and anticipate what she needs. Everyone is incredibly kind and professional. The fact that they have come through lockdown so well speaks volumes.
Met with much friendly staff who are coping well with covid19. Having had the opportunity to see my dad on fathers day is a dream come true. The staff even on the telephone are amazing and always provide me with information much needed. Thank you.
Thank you for your feedback. At The Chase we always strive to achieve the best possible outcomes for all.
Everyone is friendly and do their utmost to make you feel welcome - the place is very clean and tidy.
I can't praise the staff highly enough at The Chase Care Centre. All the staff have been excellent. The manager and her team have been so helpful and always there and available for support. I am so grateful for their help during this stressful time.
Thank you for your feedback. The team is always here to help residents and visitors with any requests or queries.
Whilst in your care, my mum was looked after and treated with the utmost respect. She had a very good relationship with most of the care workers and nurses. She was only there for a short amount of time, but I know that she was happy there and being looked after properly. You made Mum's last few months very comfortable, and I thank you all.
Thank you very much for your feedback. I am glad to know that your mum was settled and happy at The Chase and she very much loved by all.
The staff have been brilliant. Very friendly and caring to the residents and great support to our family. We did not have long at the home, but I cannot fault the staff at The Chase. Like to say thank you.
Thank you for your feedback. The team at the home always striving to achieve the best possible outcomes for our residents.
We found the deputy manager most accommodating and very knowledgeable and experienced. Her approach, review and assessment of my brother's needs were accurate and she showed great empathy to his needs and condition. The staff we thought were genuine in their desire to assist and contribute to my brother's well being in general 8/10.
Thank you for your feedback. The team at the home is very experienced and will always strive to support residents as well as relatives in any way possible.
Very informative and caring staff - taking time out to explain my father's health and wellbeing. Staff all appear to be well trained. My father is being well looked after in a friendly environment.
The manager and care service manager are always on hand.
The place is always clean and most suitable for anybody to live in.
All staff are pleasant and very helpful. After only one week of my brother's admission, staff have succeeded in building some rapport with him and his dignity is being respected in all aspects of his care.
Thank you for your feedback. The team at the home always strive to achieve the best outcomes for our residents.
The Chase have supported me and my mother through some very difficult times. The home is a home away from home. The staff are fantastic, in particular, the care services manager, he is an asset and the staff nurse.
Staff and management excellent. Mother happy, smiley. 100%.
Fantastic people, all of them. I couldn't wish for better care for my Mum. Thank you.
Thank you for your feedback.
I had been given less than a month's notice to find a new home for my father as his previous home was closing for refurbishment. I looked at quite a few nursing homes in the area. When I first came to visit The Chase and met with the Manager I felt comfortable that my father's needs and welfare would be well met. I have found the staff and management to be very approachable and to have a good understanding of my father's requirement.
Thank you for your feedback. The team at the home always strive to achieve the best possible outcomes for each individual. I am glad dad settled in well.
The staff have exhibited genuine affection and care for my father. The special efforts made for his 90th birthday party went above and beyond and helped to make a special day even more special. From the warm welcome on reception to the friendly care assistants, support staff and nurses I have total admiration. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 13 Nov 2024
The Chase nursing home in Watford, part of the Healthcare Homes group, successfully held a fundraising event in support of Macmillan Cancer Support. Community involvement The event brought together staff,...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Chase Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Meet the Team (5)

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”
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