The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 153 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided by The Chase Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1645
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Residential Dementia Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1695
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (153)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.715) out of 10, based on 54 reviews in the last 2 years.
Over all time The Chase Care Centre has 153 reviews.

Overall Experience
  • 92
  • 52
  • 6
  • 3
  • 0
Date Published
  • 153
  • 18
  • 29
  • 54
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Reviewer Connection to The Chase Care Centre
  • 56
  • 28
  • 20
  • 14
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 81-100
Review from Susan W (Daughter of Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been excellent during the pandemic, and since visiting has restarted, this has been handled very well. The carers and managers are very caring and provide an excellent service. The only issue is around the food - there isn't always a good choice and the quality is not always of a good
standard. He said one particular carer is very good and is always helpful. Likes the carers.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. During a recent residents meeting, the menu was discussed. In preparation for Summer Menu, Head Chef is preparing a food tasting session to obtain feedback from residents before finalising the menu.
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Review from E B (Daughter of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received fantastic care. The staff know her well and anticipate what she needs. Everyone is incredibly kind and professional. The fact that they have come through lockdown so well speaks volumes.
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Review from J D (Daughter of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Met with much friendly staff who are coping well with covid19. Having had the opportunity to see my dad on fathers day is a dream come true. The staff even on the telephone are amazing and always provide me with information much needed. Thank you.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. At The Chase we always strive to achieve the best possible outcomes for all.
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Review from G D (Son of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is friendly and do their utmost to make you feel welcome - the place is very clean and tidy.
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Review from C C (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff highly enough at The Chase Care Centre. All the staff have been excellent. The manager and her team have been so helpful and always there and available for support. I am so grateful for their help during this stressful time.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. The team is always here to help residents and visitors with any requests or queries.
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Review from S S (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in your care, my mum was looked after and treated with the utmost respect. She had a very good relationship with most of the care workers and nurses. She was only there for a short amount of time, but I know that she was happy there and being looked after properly. You made Mum's last few months
very comfortable, and I thank you all.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you very much for your feedback. I am glad to know that your mum was settled and happy at The Chase and she very much loved by all.
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Review from S M (Daughter-in-law of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been brilliant. Very friendly and caring to the residents and great support to our family. We did not have long at the home, but I cannot fault the staff at The Chase. Like to say thank you.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. The team at the home always striving to achieve the best possible outcomes for our residents.
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Review from Simon M (Brother of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the deputy manager most accommodating and very knowledgeable and experienced. Her approach, review and assessment of my brother's needs were accurate and she showed great empathy to his needs and condition. The staff we thought were genuine in their desire to assist and contribute to my brother's
well being in general 8/10.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. The team at the home is very experienced and will always strive to support residents as well as relatives in any way possible.
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Review from Michelle B (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very informative and caring staff - taking time out to explain my father's health and wellbeing. Staff all appear to be well trained. My father is being well looked after in a friendly environment.
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Review from Maldwyn A (Friend of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is well looked after. The place is brilliant no other place could be better.
The manager and care service manager are always on hand.
The place is always clean and most suitable for anybody to live in.
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Review from J D (Sister of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are pleasant and very helpful. After only one week of my brother's admission, staff have succeeded in building some rapport with him and his dignity is being respected in all aspects of his care.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. The team at the home always strive to achieve the best outcomes for our residents.
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Review from Sarah O (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chase have supported me and my mother through some very difficult times. The home is a home away from home. The staff are fantastic, in particular, the care services manager, he is an asset and the staff nurse.
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Review from Kevin C (Son of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management excellent. Mother happy, smiley. 100%.
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Review from G B (Son of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic people, all of them. I couldn't wish for better care for my Mum. Thank you.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback.
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Review from E T (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had been given less than a month's notice to find a new home for my father as his previous home was closing for refurbishment. I looked at quite a few nursing homes in the area. When I first came to visit The Chase and met with the Manager I felt comfortable that my father's needs and welfare would
be well met. I have found the staff and management to be very approachable and to have a good understanding of my father's requirement.
Reply from Ruta Starkute - Nahani, Manager at The Chase Care CentreThank you for your feedback. The team at the home always strive to achieve the best possible outcomes for each individual. I am glad dad settled in well.
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Review from M T (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have exhibited genuine affection and care for my father. The special efforts made for his 90th birthday party went above and beyond and helped to make a special day even more special. From the warm welcome on reception to the friendly care assistants, support staff and nurses I have total
admiration. Thank you.
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Review from Cathryn B (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My siblings and I viewed several care homes for our Dad and felt such a good vibe here that we chose it for Dad. His room is spacious and overlooks the courtyard which immediately made it feel like home. The staff have shown great care and affection towards Dad and we have peace of mind. They went all
out to set up and accommodate our family for Dad's 90th.
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Review from Christine S (Sister of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this care home for ten years and has always been very well looked after and all his needs have been met.
Some changes have recently taken place and these are all for the better.
The carer looks after my brother very well and always finds time to update me when I visit.
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Review from J R (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
With a couple of exceptions, the care home has taken good care of our mother. It is, in our opinion, the care that starts with an individual carer and it is the responsibility of the manager to ensure those carers are supported and praised when they go beyond what is expected of them. Some carers stand
out. Please listen to their needs!
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThank you for your feedback. The management team at the home work very closely with staff to identify talent, mentor and coach them in order to achieve the best possible outcomes for residents. At The Chase, we operate employee of the month scheme and a number of staff on the unit were nominated to receive the award.
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Review from B M (Wife of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem caring of residents. There's a big turnover of staff. At times, laundry can be mixed up and put into the wrong room, even though clothes are marked with the room and name.
Reply from Joanna Mosses, Manager at The Chase Care CentreThank you for your feedback, observations discussed during relatives meeting held on 12th of February 2019, actions taken to address concerns raised regarding laundry.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for The Chase Care Centre is calculated as follows: ( (462 Excellents x 5) + (146 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 624 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

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