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The Chase Care Centre

4 Printers Avenue, Watford, Hertfordshire WD18 7QR
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The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)
The Chase Care Centre, Watford
I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)
The Chase Care Centre, Watford
Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)
The Chase Care Centre, Watford

The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The...  

Care Provided by The Chase Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,495From £1,545
Residential Dementia CareFrom £1,495From £1,545
Nursing CareFrom £1,495From £1,545
Nursing Dementia CareFrom £1,495From £1,545

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ana Ciobotaru(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with ensuite Wet Room (24)

The Chase Care Centre Reviews (157)

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9.7

The Chase Care Centre has a Review Score of 9.7 (9.693) out of 10, based on 51 reviews in the last 2 years. Over all time The Chase Care Centre has 157 reviews.

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Showing 157 reviews matching selected criteria
Review from S F (Husband of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

The care and kindness demonstrated by reception, maintenance, housekeeping, nursing and care were superb without exception, the staff were polite considerate and gentle. The changes made and being made by the home manager have made/will make a comfortable home for residents. The activities team also provide an excellent service to exercise the residents. The Watford Chase Care Home is a credit to the Health Care Group.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very thankful for the feedback. It is an honour and privilege to take care of our lovely residents and to support their families.

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Review from T M (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card
Overall Experience

My dad came to The Chase in January 2023. At first he took a while to settle but now tells me he likes living here and that they look after him well. I am pleased with the friendliness of the staff and helpfulness when I need to ask questions. I feel that he is looked after and kept safe.

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Review from Tina C (Daughter of Resident) published on 21 July 2023 Submitted via Website
Overall Experience

My dad had vascular dementia and entered The Chase Care Centre during Covid lockdown, May 2020. We had no idea what the home was like apart from web site tour. Then we had no visits, followed by restricted visits due to Covid. Staff were very caring during this difficult period. Dad was at the Chase home for almost 2 years. It was definitely the best place for Dad. He was well looked after. He passed away at the Chase home on 1 May 2023 - with me his daughter, plus his awesome long time carer and awesome nurse by his side. They also took care of my mum in her last few weeks. Mum and dad passed away 8 weeks apart. The Chase will always be a special place in my heart. I still visit regularly to see staff and residents.

Reply from Olga Richardson, Manager at The Chase Care Centre

We cannot thank you enough for your kind words. We are very honoured and grateful.

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Review from Suzanne G (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

Staff are always kind to Mum and we always have a warm welcome from the staff. Mum's room needs re-decorating and her clothes in her drawers and wardrobe always look untidy. Staff still waiting for Mum's new mattress which was ordered at the beginning of 2023.

Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your feedback as it allows us to continue improving and making our home a better place, where our lovely Residents can live more a fulfilled life.

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Review from Trina J (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card
Overall Experience

Very happy with the care and support mum has received. Staff are extremely friendly and helpful and are very supportive with mum's needs.

Reply from Martin Kirkup, Marketing and Sales Director at The Chase Care Centre

Thank you for your kind words. It matters to us a great deal and the staff team greatly appreciate the positive feedback. We hope Mum continues to be very happy here!

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Review from Martyn S (Husband of Resident) published on 10 January 2023 Submitted via Postal Card
Overall Experience

Excellent staff throughout - management, reception and ward staff. Very caring and considerate. Treated my wife with the utmost respect.

Reply from Olga Richardson, Manager at The Chase Care Centre
Dear Martyn,

We are very grateful for your feedback. Our residents and their families are at the heart of the service and we will continue to thrive to excellency.

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Review from J E (Son of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

We are so grateful to The Chase for all their care and help to our parents over the last few months. The caring staff are always happy to assist with a smile and genuine concern. We will all miss The Chase.

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Review from Carol G (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card
Overall Experience

The Chase staff went above and beyond our expectations for a 65th wedding anniversary celebration for my mum who is a resident and my dad who joined us in the family room. Which was beautifully decorated with the table laid, refreshments, balloons, banners, a card and even a lovely gift. We couldn't have asked for more.

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Review from J C (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card
Overall Experience

The team at The chase are amazing, kind, caring and compassionate. They provided person-centred care and fully understand my mum's needs and wishes. Thank you.

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Review from D N (Son of Resident) published on 7 July 2022 Submitted via Website
Overall Experience
The Chase provides an excellent level of care for my father who has been a resident for over 18 months. The staff always seem very polite and attentive, including the activities group who go out of their way to make the residents feel happy and include them in things. Although he doesn't take part in all the activities, because he prefers not to, my father watches and is included where possible so he still feels part of a group.
Regarding meals, the food is freshly prepared every day and they seem to offer a limited but healthy menu including fruit smoothie drinks which he likes. Visiting is very easy and when we see him we usually sit in the garden where it is quiet and very pleasant on sunny days.

When he was in his previous home (where he was temporarily after hospital care) he often said that he wanted to come home, but now living at The Chase he reguarly says he likes being there, he calls it "a club".

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Review from Rosie S (Resident / Service User) published on 6 July 2022 Submitted via Postal Card
Overall Experience

Happy with my care. Friendly staff. Sometimes agency staff don't fully understand my needs, i.e. trying to put me into bed at four o'clock in the afternoon!

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Review from W G (Wife of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience
My husband is always in his room when I visit.

My son also says that when he visits in the afternoon, his dad is always in his room.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very grateful for your feedback and making improvements in terms of engagement with the residents which will help residents to live a more joyful and fulfilling life.

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Review from Gareth S (Son of Resident) published on 5 July 2022 Submitted via Postal Card
Overall Experience
Overall positive feedback.

Could make improvements on teeth and general cleanliness of the bed.

Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your comments. We are reviewing our menus and looking at the individual preferences, therefore, residents' meal times will be more enjoyable and satisfying.

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Review from Valerie D (Wife of Resident) published on 4 May 2022 Submitted via Postal Card
Overall Experience

My husband was well cared for at The Chase. The nurses and care assistants were kind and gentle and were very attentive to us, his family, at a very difficult time made much worse by Covid restrictions. The manager, her assistants, admin staff and all the staff were always polite and very helpful. We are grateful to all of them.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your valuable feedback. At The Chase, our staff will always try to deliver the best possible care and support for our residents and will continue to maintain a good communication with family members. Tibi Ionescu.

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Review from F C (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

After a few distressing months with a family bereavement, we had to find care for my father. The Chase Care Centre was recommended by a friend. Thanks to a member of staff, a room was found. It's early days for Dad but he seems to be settling in well. We are able to visit more freely as Covid-19 restrictions have eased. It's a difficult decision to put a loved one in care but the communication and care of the staff give us the reassurance that he is being looked after, and is safe.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your feedback. At The Chase, our staff will continue to support and reassure our residents and relatives during difficult times. Tibi Ionescu.

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Review from V X (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their own mother. As a daughter, living abroad has given me its challenges and I really, really appreciate how the activities team kept me in contact with Mum weekly and especially during the pandemic. I thank the nurses and doctors for providing me with medical updates and the excellent care that is provided for my mother and all the other residents. God bless you all.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you very much for your feedback. At The Chase, we will continue to strive to offer our residents the best living experience and support. Tibi Ionescu.

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Review from C A (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card
Overall Experience

This was the first care home my mum had ever gone into so I didn't know what to expect but, I found the staff abrupt and not very friendly. My mum was constantly distressed but they just kept saying it was her condition (dementia) but she has never been like that before or now she is in another home. She often looked unkempt. The food was also poor. She was very unhappy there.

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Review from Susan P (Daughter of Resident) published on 24 January 2022 Submitted via Postal Card
Overall Experience

I find that everyone is very friendly and helpful. The lady who swabs me when I visit is very efficient. The care home is kept very clean and the carers are very friendly with my father and the infection control is efficiently handled. We, as a family, are very happy with the care our dad is receiving.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you very much for your feedback. Our staff are always ready to support our residents and family members. We are all happy to acknowledge that the living experience of our residents at The Chase is as expected. Tibi Ionescu.

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Review from Claire C (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card
Overall Experience

Everyone in the home is so caring and look after Mum so well. I know she is in the best hands. Thank you.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you. The staff at The Chase appreciate your feedback very much and will continue to support our residents and to deliver a high standard of care. Tibi Ionescu.

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Review from Rose D (Daughter of Resident) published on 22 November 2021 Submitted via Website
Overall Experience

Very disappointing service. It was evident from the first day that they treated my mother poorly. So many examples of poor management from the way they handled entry during Covid restrictions, to the complete lack of compassion to Mum. This continued right through the request of continuing care funding, whereby the nurse was not prepared for the call and sadly did not give accurate representations of Mum's condition. The Chase also failed to provide a range of documents to the NHC appeal committee when requested to do so.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

I am extremely sorry and concerned by your feedback about your mother's stay at The Chase. As the operations manager with overall responsibility for The Chase, I take all feedback very seriously. I have established from our records that all CHC and appeal documents were transferred on time and I...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 September 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 13 Nov 2024

    At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...

  • 13 Nov 2024

    The Chase nursing home in Watford, part of the Healthcare Homes group, successfully held a fundraising event in support of Macmillan Cancer Support. Community involvement The event brought together staff,...

  • 14 Oct 2024

    On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...

Upcoming Events

There are no upcoming events for The Chase Care Centre.

Awards / Recognitions (10)

Meet the Team (5)

Ana Ciobotaru
Ana CiobotaruJob Title:Home ManagerJoined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen Valles
Karen VallesJob Title:Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa Atkinson
Vanessa AtkinsonJob Title:Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin Maanikhah
Nazanin MaanikhahJob Title:Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel Jacques
Densel JacquesJob Title:Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

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