The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 153 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided by The Chase Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1645
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Residential Dementia Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1695
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (153)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.715) out of 10, based on 54 reviews in the last 2 years.
Over all time The Chase Care Centre has 153 reviews.

Overall Experience
  • 92
  • 52
  • 6
  • 3
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Date Published
  • 153
  • 18
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  • 54
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Reviewer Connection to The Chase Care Centre
  • 56
  • 28
  • 20
  • 14
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 21-40
Review from Steve B (Cousin of Resident) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our cousin was only at The Chase for about 8 weeks. During this time his health was in decline. He was cared for excellently and treated with respect throughout. The staff at The Chase were always welcoming and we could see by their actions/conversations that they wanted the best for him. Thank you
for looking after him in such a caring, safe and warm environment.
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Review from Kathy S (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, compassion and help Mum has received from every member of staff at The Chase has been exceptional. She has been very well looked after at all times, with dignity and tenderness. The Chase is spotlessly clean and very well maintained; although Mum did not get to see it herself, it was lovely
to see others enjoy the outside space and entertainment. Proximity to and care from the GP has also been exceptional. Please look past some of the shabbiness in fittings, it is people who count... and those people working here are amazing.
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Review from Jeremy S (Cousin of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has always been well looked after at The Chase. The staff are lovely and very friendly to him. He has been happy here for more than ten years.
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Review from Anne T (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent her last 4-and-a-half months here in The Chase and it was definitely the right choice for her. From our initial visit it was clear all the staff work very hard to make the residents happy and settled. Communication between the staff and family members was very good and we felt always that
care and compassion for residents is at the care of this home. We have no hesitation in recommending The Chase and have been very grateful for all their hard work.
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Review from M W (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In March 2024 my dad was taken to the Chase from hospital. His care has been excellent. Staff in the GlennMiller unit are amazing. Dad settled very well so we decided to keep him there as a permanent resident. Our family was made to feel very welcome any time. Sadly my dad passed away recently, he was
treated with dignity and respect. We couldn't have wished for a better place.
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Review from Jessica C (Granddaughter of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a wonderful care home with incredible staff who gave my gran great care for a short time. Everyone so caring and friendly when she sadly passed away.
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Review from S C (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm welcome with a true understanding from the minute you arrive at reception. The staff at reception were very friendly and professional. The management, staff and nurses, the entire team on the Mayger Ward, were wonderful from the outset. There appeared to be a good understanding between them and
they worked well as a team, whilst having to do multiple jobs around the ward to ensure that it ran properly. My father had very few needs in his short stay but they were met to the highest standard. From the nurses and doctors who did the medicines and told me of Dad's passing, to the nurses who changed, bathed and washed Dad, to the cleaners, to maintenance, and everyone on the Mayger Unit, I thank you!
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Simon B (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with the care home is one of admiration. They provided excellent care for my father, particularly in his final weeks, ensuring his comfort and support for my family. They treated my father with dignity and consistently demonstrated kindness and compassion. Every single staff member displayed
empathy, which was deeply appreciated. His room was always clean and tidy with enough space for his bed, television and personal belongings. The lounge offered a welcoming environment for residents to socialise and watch TV together. We are deeply grateful for everything the care home did for my father and are thankful that he received such attentive care in the last year of his life.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for your lovely feedback, everyone at The Chase makes it a priority to ensure all of our residents, family, friends and guests are made to feel at home. We are pleased that we were able to be of assistance to you and your father during this difficult time.
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Review from J R (Son of Resident) published on 7 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
Very caring. 1.1. Staff always smiling, good genuine care.
Here patient interests are right at the front.
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Review from Thomas T (Friend of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A pleasant environment enjoyed by visitors, the staff endeavour to do their best for an aging population. They meet the challenges daily in sometimes difficult circumstances. Problems come and go - well done.
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Review from P P (Nephew of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle was suffering from cancer of the bladder and was in palliative care when he was released from hospital and brought to The Chase. He stayed at The Chase for only 3 weeks and passed away on New Year's Day 2025. My family and I were impressed with all the care and dedication shown and their professionalism.
We were allowed to visit almost at any time we wished, there was car parking facilities, and the GP service was just opposite the nursing home, as was the hospital. A doctor was visiting the home every Monday. The food was very good and because my Uncle had problems swallowing his food, it was blended for him. The room had its own toilet and was large. All in all excellent place and service.
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Review from Laura S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been in two other homes previously, The Chase is the only place that my mother has felt comfortable, happy and like a home. The level of care my mother has received has had a marked improvement on her quality of life. I have recommended the home to someone I know whose father has Parkinson's
and dementia. Since being here I feel I don't need to worry about my mother's day-to-day care.
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Review from Kate M (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother receives at The Chase. The staff are friendly, helpful and caring. Since moving into The Chase my mother seems to have her smile back. When I visit, she seems happy and comfortable. I live nearly 200 miles away and it is a great comfort to me to know that she
is being well cared for.
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Review from A H (Son of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you for all the help and support over the past two years keeping us informed about Mum's care. The home has always been clean and tidy, and the staff caring.
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Review from Esther S (Daughter of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly mum came to stay at The Chase on the 6th of December. She has been welcomed and well cared for and has been kept busy with many different activities. She is settling in gradually and I am pleased and relieved that she is joining in well where she can. It will take time for her to recognise
this is her 'new home' but she seems happy enough.
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Review from R E (Husband of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently wrote a review about the amazing care my husband received in The Chase. My husband passed away and although truly upsetting I could not have asked for a more peaceful and respectful passing. I was with my husband at the end and all the staff made sure we were both comfortable and well cared
for. The staff treated my husband with pure respect after his passing and ensured I was alright and understood everything, nothing was rushed and absolutely nothing was too much trouble. The staff are like family and I will miss their wonderful care, concern and respect.
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Review from Stephen P (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my mum's 90th birthday. Mum had a great day, with all the staff helping out, with a cake and a sing-along, Happy Birthday. The staff are great and, especially the two meet-and-greet girls on reception, are always there to help.
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Review from J G (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience at The Chase Care Centre is, I am glad and happy to say, a very happy and positive one.
The care my mum has experienced is excellent and holistic. Although she is limited because of her dementia, she is included in the various activity programmes. The carers encourage her to keep well
nourished which is not easy. They are kind and considerate, not only to Mum but also to our family, and the nurses on Van Gough unit keep us updated and informed of any changes in her care.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for your review. It is very kind of you for complimenting our team at The Chase. I will share your comments with the team.
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Review from Faye C (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say how lovely the staff at The Chase Care Centre are.
My dad was a resident for his end-of-life care and I can't state enough how amazing the staff and carers were towards him. They treated him with respect and dignity right to the end. Even shaving him the day before he passed
and making sure he had clean clothes daily - thank you.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you for your review. We are very happy to see how much you all appreciate what we offer at The Chase. It was our privilege to care for such a nice gentleman at this time of life. He was so interesting and on his good days, he enjoyed what The Chase had to offer. It was sad to say goodbye to you all but I will share your lovely compliments with the staff. Thank you once again.
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Review from Nicholas M (Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best thing about this place is the food which is excellent and the staff are really nice also the good thing about this place is that it is really tidy and clean.
Overall it is a very good place. When I had a stroke and I was shifted to the hospital after that I went to a place where I stayed for
a few days and then I came to this place and it's been a year now so it feels like home and it is away from town so it is quiet and peaceful and I am happy here so I don't want to go elsewhere and stay here.
Reply from Ana Ciobotaru, Manager at The Chase Care CentreThank you very much for your kind review. It is so nice to be appreciated. It is very good for us to see you enjoy your stay at The Chase. We do our best and comments like yours are very encouraging to us and will reassure other relatives or residents. Thank you.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for The Chase Care Centre is calculated as follows: ( (462 Excellents x 5) + (146 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 624 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chase Care Centre to verify any information. View our terms and conditions. The Chase Care Centre has an Enhanced Service - more info.