The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 141 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (141)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.672) out of 10, based on 46 reviews in the last 2 years.
Over all time The Chase Care Centre has 141 reviews.

Overall Experience
  • 80
  • 52
  • 6
  • 3
  • 0
Date Published
  • 141
  • 13
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  • 46
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Reviewer Connection to The Chase Care Centre
  • 53
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  • 14
  • 10
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  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
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Total of 141, showing 41-60
Review from Amanda J (Friend of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have visited the home, the staff have been very friendly and accommodating. My friend has been cared for with dignity and respect. The home is always clean everywhere. For anyone that ends up coming here to stay, they would be very lucky.
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Review from Alvira G (Wife of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home in all areas. My husband is currently in the care home and I am very happy with the care that he receives. I do not have any negative feedback or any other comments that I have not already stated.
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Review from Carol A (Wife of Resident) published on 26 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband passed away on the 29th Nov 2023. He spent 4 years on the Charlie Chaplin Unit, and I can say, without a doubt, his care was amazing.
Whenever we visited (no appointment needed) he was always well-groomed, clean and tidy. The staff without exception treated him with love and care, always
ready to give a hug when requested by him, he was always so comfortable with them. At the end he wasn't alone, a member of staff was with him, which was a great comfort to the family. Also the staff cared for the family too, making sure we were okay. Wonderful, all of them.
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Review from T S (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, so kind and caring. Nothing too much trouble for them.
Mum has improved so much since being here and that smile's back on her face.
Can't thank them enough.
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Review from S F (Husband of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness demonstrated by reception, maintenance, housekeeping, nursing and care were superb without exception, the staff were polite considerate and gentle. The changes made and being made by the home manager have made/will make a comfortable home for residents. The activities team also
provide an excellent service to exercise the residents. The Watford Chase Care Home is a credit to the Health Care Group.
Reply from Olga Richardson, Manager at The Chase Care Centre

We are very thankful for the feedback. It is an honour and privilege to take care of our lovely residents and to support their families.

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Review from T M (Daughter of Resident) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad came to The Chase in January 2023. At first he took a while to settle but now tells me he likes living here and that they look after him well. I am pleased with the friendliness of the staff and helpfulness when I need to ask questions. I feel that he is looked after and kept safe.
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Review from Tina C (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had vascular dementia and entered The Chase Care Centre during Covid lockdown, May 2020. We had no idea what the home was like apart from web site tour. Then we had no visits, followed by restricted visits due to Covid. Staff were very caring during this difficult period. Dad was at the Chase
home for almost 2 years. It was definitely the best place for Dad. He was well looked after. He passed away at the Chase home on 1 May 2023 - with me his daughter, plus his awesome long time carer and awesome nurse by his side. They also took care of my mum in her last few weeks. Mum and dad passed away 8 weeks apart. The Chase will always be a special place in my heart. I still visit regularly to see staff and residents.
Reply from Olga Richardson, Manager at The Chase Care Centre

We cannot thank you enough for your kind words. We are very honoured and grateful.

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Review from Suzanne G (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always kind to Mum and we always have a warm welcome from the staff. Mum's room needs re-decorating and her clothes in her drawers and wardrobe always look untidy. Staff still waiting for Mum's new mattress which was ordered at the beginning of 2023.
Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your feedback as it allows us to continue improving and making our home a better place, where our lovely Residents can live more a fulfilled life.

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Review from Trina J (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the care and support mum has received. Staff are extremely friendly and helpful and are very supportive with mum's needs.
Reply from Martin Kirkup, Marketing and Sales Director at The Chase Care Centre

Thank you for your kind words. It matters to us a great deal and the staff team greatly appreciate the positive feedback. We hope Mum continues to be very happy here!

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Review from Martyn S (Husband of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff throughout - management, reception and ward staff. Very caring and considerate. Treated my wife with the utmost respect.
Reply from Olga Richardson, Manager at The Chase Care Centre

Dear Martyn,
We are very grateful for your feedback. Our residents and their families are at the heart of the service and we will continue to thrive to excellency.

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Review from J E (Son of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are so grateful to The Chase for all their care and help to our parents over the last few months. The caring staff are always happy to assist with a smile and genuine concern. We will all miss The Chase.
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Review from Carol G (Daughter of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chase staff went above and beyond our expectations for a 65th wedding anniversary celebration for my mum who is a resident and my dad who joined us in the family room. Which was beautifully decorated with the table laid, refreshments, balloons, banners, a card and even a lovely gift. We couldn't
have asked for more.
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Review from J C (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at The chase are amazing, kind, caring and compassionate. They provided person-centred care and fully understand my mum's needs and wishes. Thank you.
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Review from D N (Son of Resident) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Chase provides an excellent level of care for my father who has been a resident for over 18 months. The staff always seem very polite and attentive, including the activities group who go out of their way to make the residents feel happy and include them in things. Although he doesn't take part in
all the activities, because he prefers not to, my father watches and is included where possible so he still feels part of a group.
Regarding meals, the food is freshly prepared every day and they seem to offer a limited but healthy menu including fruit smoothie drinks which he likes. Visiting is very easy and when we see him we usually sit in the garden where it is quiet and very pleasant on sunny days.
When he was in his previous home (where he was temporarily after hospital care) he often said that he wanted to come home, but now living at The Chase he reguarly says he likes being there, he calls it "a club".
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Review from Rosie S (Resident) assisted by family/friend published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with my care. Friendly staff. Sometimes agency staff don't fully understand my needs, i.e. trying to put me into bed at four o'clock in the afternoon!
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Review from W G (Wife of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is always in his room when I visit.
My son also says that when he visits in the afternoon, his dad is always in his room.
Reply from Olga Richardson, Manager at The Chase Care Centre

We are very grateful for your feedback and making improvements in terms of engagement with the residents which will help residents to live a more joyful and fulfilling life.

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Review from Gareth S (Son of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall positive feedback.
Could make improvements on teeth and general cleanliness of the bed.
Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your comments. We are reviewing our menus and looking at the individual preferences, therefore, residents' meal times will be more enjoyable and satisfying.

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Review from Valerie D (Wife of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was well cared for at The Chase. The nurses and care assistants were kind and gentle and were very attentive to us, his family, at a very difficult time made much worse by Covid restrictions. The manager, her assistants, admin staff and all the staff were always polite and very helpful. We
are grateful to all of them.
Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your valuable feedback. At The Chase, our staff will always try to deliver the best possible care and support for our residents and will continue to maintain a good communication with family members. Tibi Ionescu.

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Review from F C (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a few distressing months with a family bereavement, we had to find care for my father. The Chase Care Centre was recommended by a friend. Thanks to a member of staff, a room was found. It's early days for Dad but he seems to be settling in well. We are able to visit more freely as Covid-19 restrictions
have eased. It's a difficult decision to put a loved one in care but the communication and care of the staff give us the reassurance that he is being looked after, and is safe.
Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your feedback. At The Chase, our staff will continue to support and reassure our residents and relatives during difficult times. Tibi Ionescu.

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Review from V X (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their own mother. As a daughter, living abroad has given me its challenges and I really, really appreciate how the activities team kept me in contact with Mum weekly and especially during the pandemic. I thank
the nurses and doctors for providing me with medical updates and the excellent care that is provided for my mother and all the other residents. God bless you all.
Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you very much for your feedback. At The Chase, we will continue to strive to offer our residents the best living experience and support. Tibi Ionescu.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for The Chase Care Centre is calculated as follows: ( (371 Excellents x 5) + (149 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 533 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia care and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

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