
The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The...
Care Provided by The Chase Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 110 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Chase Care Centre for full pricing details and T&Cs.
Contact The Chase Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Ana Ciobotaru(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (110)
- Single Rooms with ensuite Wet Room (24)
The Chase Care Centre Reviews (157)
The Chase Care Centre has a Review Score of 9.7 (9.693) out of 10, based on 51 reviews in the last 2 years.
Over all time The Chase Care Centre has 157 reviews.
It was my mum's 90th birthday. Mum had a great day, with all the staff helping out, with a cake and a sing-along, Happy Birthday. The staff are great and, especially the two meet-and-greet girls on reception, are always there to help.
The care my mum has experienced is excellent and holistic. Although she is limited because of her dementia, she is included in the various activity programmes. The carers encourage her to keep well nourished which is not easy. They are kind and considerate, not only to Mum but also to our family, and the nurses on Van Gough unit keep us updated and informed of any changes in her care.
Thank you for your review. It is very kind of you for complimenting our team at The Chase. I will share your comments with the team.
My dad was a resident for his end-of-life care and I can't state enough how amazing the staff and carers were towards him. They treated him with respect and dignity right to the end. Even shaving him the day before he passed and making sure he had clean clothes daily - thank you.
Thank you for your review. We are very happy to see how much you all appreciate what we offer at The Chase. It was our privilege to care for such a nice gentleman at this time of life. He was so interesting and on his good days, he enjoyed what The Chase had to offer. It was sad to say goodbye to you all but I will share your lovely compliments with the staff. Thank you once again.
Overall it is a very good place. When I had a stroke and I was shifted to the hospital after that I went to a place where I stayed for a few days and then I came to this place and it's been a year now so it feels like home and it is away from town so it is quiet and peaceful and I am happy here so I don't want to go elsewhere and stay here.
Thank you very much for your kind review. It is so nice to be appreciated. It is very good for us to see you enjoy your stay at The Chase. We do our best and comments like yours are very encouraging to us and will reassure other relatives or residents. Thank you.
Thank you for all you have done to make his final months more comfortable. We appreciate all you have done at a very challenging time for us all.
Thank you. We appreciate your kind comments. It is always reassuring to have an endorsement like this for relatives who are looking for care. Your comments motivate our team when we receive such kind reviews. Thank you for taking the time to let us know your thoughts, especially during this difficult period.
After nearly dying in the local hospital, Mum came to The Chase Care Home and although she has dementia - her overall health and well-being has improved massively. She is happy and very well cared for by the amazing staff here!
Thank you for your very kind review. It is always motivating and very appreciated by the staff when we receive such kind reviews. Thank you for taking the time to let us know your thoughts. This is what person-centred care is all about, transforming someone's life, and having such good results in your mum's well-being.
Our family has been most pleased at the way our family member has been treated in The Chase, and are most grateful to each and every person who has treated my husband, from the activities team to maintanence crew, all dealt with care and dignity. We shall miss all the carers and their friendly help. With all our best wishes.
Thank you so much for taking the time to leave us this lovely review, it is lovely to hear how well the experience has gone for you. I look forward to sharing this review with the team in the home. Thank you.
The Chase Care Centre in Watford is a very good place for people with dementia like my husband. Is a well-run place with all staff who really care for the residents. My husband has been in The Chase for more than 3 years and he seems to be happy and well looked after. The staff is very approachable and respond quickly if I have any queries. The food looks and smells very tasty and my husband enjoys every single meal. I trust their assessments and if there is a medical problem, my husband has GP appointment organised very quickly. Thank you very much The Chase.
Thank you for your kind feedback, we at The Chase love to hear that our residents, family and friends are happy and feel secure in the knowledge that your loved ones are being looked after with care and respect. It's a team effort, and we love what we do!
My husband has been a resident in The Chase for over 18 months and the care he has received during that time has been consistently excellent. Not only do the staff provide professional and efficient care for the residents but they are constantly concerned for the well-being of the resident's family as well. The day-to-day care and consideration for the comfort of the residents is matched by the swift and professional response in an emergency. Thank you and well done to all staff at The Chase.
A family member was here 15 years ago and we had a bad experience it was over packed and the staff did not listen. But now another member has come and the place looks so much better. The staff are very helpful and listen to what we say and check what the person likes to eat and they help us with any questions we have, always there to help.
Nothing was too much trouble for them.
Thank you for noticing, it is great to hear you complimenting our team. Everyone has been working really hard on this over the last few weeks, making sure your wife is settling in, and finding The Chase Care Centre like a place from home. I will share your feedback with our team.
My mother was initially put into another care setting of which we had many issues. Having ended up back in the hospital she was then placed in The Chase of which we were initially very sceptical. But I must say what a breath of fresh air. We were immediately put at ease by their interest in our mother, my father and my sister. All the staff are very friendly and can't do enough for her. Great work! Thank you for putting at ease!
We are thrilled to receive such wonderful feedback about our service. Our team is offering dedication, commitment and respect to their residents. Your mother is the soul of the unit, she is very much loved by everyone.
Nice atmosphere. Staff are very bright and communicative. They are professional yet caring and personable. The environment is well-kept throughout. Very clean and tidy - in my experience they are very consistent with cleanliness. The room is well-kept and communal areas are bright, airy and welcoming.
My aunt was cred for with great sensitivity and awareness of her needs by all staff (as were my husband and myself) Everyone from receptionists to the manager offered a very high level of care and dealt with my aunt's passing with equal care and sensitivity. I cannot speak highly enough of the entire team at The Chase Care Centre and offer my thanks and gratitude to all of the nurses who attended to my aunt on a daily basis.
We are very thankful for a wonderful message. We are very honoured that we could support your aunt and she received good care at the end of her life journey. With immense gratitude, Team of the Chase.
As a family, we are very pleased with The Chase. The staff is friendly and supportive towards both the residents and visitors. The residents are always up and about, clean, and appear happy. The staff know each person and are always able to answer any queries or questions. The food and activities on offer are suited to the resident's needs and abilities.
Thank you very much for the review. We are delighted to learn that you are pleased with the care and support provided to your relative. We are continuing our work to ensure the Residents of the Chase Care Centre are supported to live fulfilling and happy lives.
The staff are amazing and always respond well to questions and suggestions. The care and support given to the residents is good as are the activities offered. Residents are treated with dignity and in a friendly manner. As a visitor, I am always made to feel welcome. I am very happy with the care my mum receives every day at The Chase.
We are very thankful for the feedback that we use to reflect and improve our service to the Residents we support. With Gratitude, The Chase team.
Every time I have visited the home, the staff have been very friendly and accommodating. My friend has been cared for with dignity and respect. The home is always clean everywhere. For anyone that ends up coming here to stay, they would be very lucky.
Excellent care home in all areas. My husband is currently in the care home and I am very happy with the care that he receives. I do not have any negative feedback or any other comments that I have not already stated.
Whenever we visited (no appointment needed) he was always well-groomed, clean and tidy. The staff without exception treated him with love and care, always ready to give a hug when requested by him, he was always so comfortable with them. At the end he wasn't alone, a member of staff was with him, which was a great comfort to the family. Also the staff cared for the family too, making sure we were okay. Wonderful, all of them.
Mum has improved so much since being here and that smile's back on her face.
Can't thank them enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 13 Nov 2024
The Chase nursing home in Watford, part of the Healthcare Homes group, successfully held a fundraising event in support of Macmillan Cancer Support. Community involvement The event brought together staff,...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Chase Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Meet the Team (5)

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Chase Care Centre to verify any information. View our terms and conditions. The Chase Care Centre has an Enhanced Service -more info.