
The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their owV X(Daughter of Resident/Service User)

I know she is in the best hands. Thank you.Claire C(Daughter of Resident/Service User)

Being at The Chase has brought her back to much better healthDawn H(Daughter of Resident/Service User)

The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The...
Care Provided by The Chase Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 110 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Chase Care Centre for full pricing details and T&Cs.
Contact The Chase Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Ana Ciobotaru(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (110)
- Single Rooms with ensuite Wet Room (24)
The Chase Care Centre Reviews (157)
The Chase Care Centre has a Review Score of 9.7 (9.693) out of 10, based on 51 reviews in the last 2 years.
Over all time The Chase Care Centre has 157 reviews.
My siblings and I viewed several care homes for our Dad and felt such a good vibe here that we chose it for Dad. His room is spacious and overlooks the courtyard which immediately made it feel like home. The staff have shown great care and affection towards Dad and we have peace of mind. They went all out to set up and accommodate our family for Dad's 90th.
Some changes have recently taken place and these are all for the better.
The carer looks after my brother very well and always finds time to update me when I visit.
With a couple of exceptions, the care home has taken good care of our mother. It is, in our opinion, the care that starts with an individual carer and it is the responsibility of the manager to ensure those carers are supported and praised when they go beyond what is expected of them. Some carers stand out. Please listen to their needs!
Thank you for your feedback. The management team at the home work very closely with staff to identify talent, mentor and coach them in order to achieve the best possible outcomes for residents. At The Chase, we operate employee of the month scheme and a number of staff on the unit were nominated to receive the award.
Staff seem caring of residents. There's a big turnover of staff. At times, laundry can be mixed up and put into the wrong room, even though clothes are marked with the room and name.
Thank you for your feedback, observations discussed during relatives meeting held on 12th of February 2019, actions taken to address concerns raised regarding laundry.
However, as the saying goes, always room for improvement.
I believe in the concept of home from home and this care home cannot be left out.
The staff are very friendly and nice.
The management are very nice and polite, especially the care service manager.
This is based on regular visits, on average about three, sometimes four times per week, lasting on average about 1 1/2 hours, usually mid-to-late afternoon and sometimes before lunch, never (to my recollection) during get-up and breakfast period. Resulting no doubt from 2 or 3 CQC assessments, the current climate - with the accent always on caring with dedication and patience and kindness, makes it a pleasure to see and meet smiling "how are you?" welcoming faces, never showing harassment when interrupted during their duties to answer a few questions, which surely reflects the care taken in recruitment of staff after inevitable departures for better pay elsewhere or for other reasons. In collaboration with the NHS surgery across the minor road, duty nurses keep close relatives informed of health problems however minor. My assessment of 'Likely' is simply because 'extremely likely' implies near-perfection which is virtually impossible in an environment where carer/patient ratio is 1 to 5. A category "very likely" would get my tick. It is such a shame there is no decent piano.
Thank you for your lovely feedback. We are currently looking to replace our piano and will keep you updated on our progress.
Very happy with staff and management. I am well treated. I have a nice room. Very happy here.
The staff here are so caring and do everything in their power to ensure that my husband is happy, comfortable and well looked after. I was very anxious at first but the staff also took the time to ensure I was ok as well.
Thank you for your feedback. At The Chase our aim is to provide individualised care to all residents and provide ongoing support to relatives.
Four weeks on my husband is still extremely difficult with any personal care but the staff are very patient gentle and kind with him. I’m sure they are doing their very best to cope with this problem and I am much happier with the situation. He certainly enjoys the food and eats well!
We are kept informed of her progress and we know she is safe, albeit in difficult circumstances.
Thank you.
Thank you for your feedback. At The Chase we continue to make necessary improvements in all areas of the home, your observations have been noted and will be shared with the team.
However, the home has experienced a massive change in management and staff that has resulted in a lack of communication and numerous deficiencies.
The hope under the new manager is that there will be more continuity in staff good care practices.
Thank you for your feedback. At The Chase, we continue to make necessary improvements to ensure that all residents receive quality care. The management team at the home has an open door policy and can assist you with any queries you may have. Care delivered is monitored and observed...
Our only grievance is the amount of stuff that goes missing that we've never seen again. And once it's been reported, we don't hear anything again, apart from that we couldn't be happier, but would still like the lockable cupboard we've been promised since he moved here in November 2016.
Dear Lyn,
Thank you for your feedback. I am pleased to confirm the lockable cabinet has now been replaced. I would like to meet with you to discuss your concerns regarding missing items so please do get in touch.
Thank you,
Ruta.
The Chase Care Centre has a good management team in place who are working hard to ensure improvement in all aspects of running the home. My mother is very well looked after and appears content. The staff are friendly and keen to please. Activities are organised with enthusiasm and a genuine desire to improve the daily experiences of the residents. I only wish there could be more of them. I feel standards of cleanliness and general decor have improved and residents rooms are more homely. The staff know my mother well and treat her with dignity.
She's much brighter and alert since being here. I like how they care for her here.
I find the staff very helpful and kind to residents.
Any problems are dealt with straight away.
Only came twice to see my Aunty and she seems happy.
My team and I do our utmost to ensure our residents are well cared for and happy. To receive such positive feedback means so much to us all, thank you.
Home Manager
Have been several times and my aunt seems very happy.
It is always a treat for my team and I to hear such positive feedback. We are so pleased your Aunt is so happy in our care. We are very fortunate to have such a happy, caring and good-humoured team. Thank you again.
Home Manager
We were disappointed that we had to pay for food today for the fete.
We have started to see a difference but hopefully will improve a lot more.
Thank you for your feedback. We value the feedback received from all of our residents and their families, and we will happily meet with you to discuss further any concerns or suggestions you might have, as well as making you aware of any future plans for the home to further improve our service. We...
When first admitted for respite, everything was fine. Since then the home has had problems ie management staff leaving, deterioration of food, care, cleanliness etc.
With the new management, things have definitely improved for the better. However, the kitchen needs to be supervised ie menu etc, but they're on the right track.
The team and I, at The Chase, continue to strive to achieve positive outcomes for all service users. We all acknowledge that a lot of changes have been implemented and it will take time for those changes to be embedded. We continue to work with families, friends and professionals to ensure care is...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 13 Nov 2024
The Chase nursing home in Watford, part of the Healthcare Homes group, successfully held a fundraising event in support of Macmillan Cancer Support. Community involvement The event brought together staff,...
- 14 Oct 2024
On Friday, 6th September 2024, Healthcare Homes had the privilege of supporting the Rob George Foundation (RGF) at their annual golf day, hosted by Colchester Golf Club. The day was...
There are no upcoming events for The Chase Care Centre.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Meet the Team (5)

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”
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