The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 153 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided by The Chase Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1645
  • Self-Funded Residential Dementia Care: from £1645
  • Self-Funded Nursing Care: from £1645
  • Self-Funded Nursing Dementia Care: from £1645
  • RESPITE Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Residential Dementia Care: from £1695
  • RESPITE Self-Funded Nursing Care: from £1695
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Chase Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (153)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.715) out of 10, based on 54 reviews in the last 2 years.
Over all time The Chase Care Centre has 153 reviews.

Overall Experience
  • 92
  • 52
  • 6
  • 3
  • 0
Date Published
  • 153
  • 18
  • 29
  • 54
  • 99
Reviewer Connection to The Chase Care Centre
  • 56
  • 28
  • 20
  • 14
  • 10
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 153, showing 101-120
Review from M O (Resident) assisted by family/friend published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be here as I enjoy the company of both carers and the management team, which has undergone drastic transformation. Time, patience and respect are all being observed here, as well as dignity and equal treatment.
However, as the saying goes, always room for improvement.
I believe in the
concept of home from home and this care home cannot be left out.
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Review from C D (Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I ma very happy with the care they provide.
The staff are very friendly and nice.
The management are very nice and polite, especially the care service manager.
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Review from P J (Husband of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is based on regular visits, on average about three, sometimes four times per week, lasting on average about 1 1/2 hours, usually mid-to-late afternoon and sometimes before lunch, never (to my recollection) during get-up and breakfast period. Resulting no doubt from 2 or 3 CQC assessments, the current
climate - with the accent always on caring with dedication and patience and kindness, makes it a pleasure to see and meet smiling "how are you?" welcoming faces, never showing harassment when interrupted during their duties to answer a few questions, which surely reflects the care taken in recruitment of staff after inevitable departures for better pay elsewhere or for other reasons. In collaboration with the NHS surgery across the minor road, duty nurses keep close relatives informed of health problems however minor. My assessment of 'Likely' is simply because 'extremely likely' implies near-perfection which is virtually impossible in an environment where carer/patient ratio is 1 to 5. A category "very likely" would get my tick. It is such a shame there is no decent piano.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThank you for your lovely feedback. We are currently looking to replace our piano and will keep you updated on our progress.
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Review from Ricky H (Resident) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with staff and management. I am well treated. I have a nice room. Very happy here.
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Review from Helen D (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are so caring and do everything in their power to ensure that my husband is happy, comfortable and well looked after. I was very anxious at first but the staff also took the time to ensure I was ok as well.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThank you for your feedback. At The Chase our aim is to provide individualised care to all residents and provide ongoing support to relatives.
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Review from M L (Wife of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Four weeks on my husband is still extremely difficult with any personal care but the staff are very patient gentle and kind with him. I’m sure they are doing their very best to cope with this problem and I am much happier with the situation. He certainly enjoys the food and eats well!
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Review from L S (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we have been very happy with the way my mother has been cared for.
We are kept informed of her progress and we know she is safe, albeit in difficult circumstances.
Thank you.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThank you for your feedback. At The Chase we continue to make necessary improvements in all areas of the home, your observations have been noted and will be shared with the team.
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Review from Peter J (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The Chase Care Centre has been instrumental in bringing my mother back to some sort of health following a stroke and fall.
However, the home has experienced a massive change in management and staff that has resulted in a lack of communication and numerous deficiencies.
The hope under the new manager
is that there will be more continuity in staff good care practices.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreDear Peter,
Thank you for your feedback. At The Chase, we continue to make necessary improvements to ensure that all residents receive quality care. The management team at the home has an open door policy and can assist you with any queries you may have. Care delivered is monitored and observed daily by clinically trained staff and any concerns conveyed to all relevant parties. If you would like to discuss, I would be happy to meet with you at your convenience.
Ruta.
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Review from Lyn W (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are more than happy with The Chase and the wonderful staff. Dad loves the carers and has a great relationship with them all. He loves the food and loves his room.
Our only grievance is the amount of stuff that goes missing that we've never seen again. And once it's been reported, we don't hear
anything again, apart from that we couldn't be happier, but would still like the lockable cupboard we've been promised since he moved here in November 2016.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreDear Lyn,

Thank you for your feedback. I am pleased to confirm the lockable cabinet has now been replaced. I would like to meet with you to discuss your concerns regarding missing items so please do get in touch.

Thank you,

Ruta.
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Review from Kathryn B (Daughter of Resident) published on 9 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Chase Care Centre has a good management team in place who are working hard to ensure improvement in all aspects of running the home. My mother is very well looked after and appears content. The staff are friendly and keen to please. Activities are organised with enthusiasm and a genuine desire to
improve the daily experiences of the residents. I only wish there could be more of them. I feel standards of cleanliness and general decor have improved and residents rooms are more homely. The staff know my mother well and treat her with dignity.
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Review from J M (Granddaughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She's much brighter and alert since being here. I like how they care for her here.
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Review from Susan K (Stepdaughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel The Chase Care Centre home is constantly improving its standards both in cleanliness and care.
I find the staff very helpful and kind to residents.
Any problems are dealt with straight away.
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Review from Joyce B (Relative of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Only came twice to see my Aunty and she seems happy.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreDear Joyce
My team and I do our utmost to ensure our residents are well cared for and happy. To receive such positive feedback means so much to us all, thank you.
Home Manager
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Review from Joan D (Niece of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been several times and my aunt seems very happy.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreDear Joan
It is always a treat for my team and I to hear such positive feedback. We are so pleased your Aunt is so happy in our care. We are very fortunate to have such a happy, caring and good-humoured team. Thank you again.
Home Manager
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Review from Dorothea K (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We were disappointed that we had to pay for food today for the fete.


We have started to see a difference but hopefully will improve a lot more.

Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThank you for your feedback. We value the feedback received from all of our residents and their families, and we will happily meet with you to discuss further any concerns or suggestions you might have, as well as making you aware of any future plans for the home to further improve our service. We are really sorry that you feel disappointed that you had to pay a small token for the food on offer during the summer fete. All money raised will be used for the benefit of our residents in the home. We did provide a lovely, free BBQ for everyone in July. I look forward to meeting with you.
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Review from Y B (Wife of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When first admitted for respite, everything was fine. Since then the home has had problems ie management staff leaving, deterioration of food, care, cleanliness etc.


With the new management, things have definitely improved for the better. However, the kitchen needs to be supervised ie menu etc, but

they're on the right track.
Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care CentreThe team and I, at The Chase, continue to strive to achieve positive outcomes for all service users. We all acknowledge that a lot of changes have been implemented and it will take time for those changes to be embedded. We continue to work with families, friends and professionals to ensure care is delivered of a good standard. Recent visits from CCG and Local Authority identified improvement and so we are certainly on the right track, this was also shared during our relative's meeting that was held in August 2018.
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Review from Neil B (Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the last 6 months I cannot believe the improvement in The Chase.
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Review from C C (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers are very good, but the lifts must be kept up with repairs.
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Review from Joan G (Wife of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In regards of the staying of my husband, I could say that I am, very pleased and amazed to the care and support that they are given. The management, I am happy the way they run the home. In the activities, I found it needs to be improved more for the state of the other residents.
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Review from John M (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was very ill and very highly medicated when in her own home. Most of the time asleep and not eating much, only baby food. Now, totally different. Awake and talking, eating well. Feeding herself. Low level of medication when needed.
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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.715 for The Chase Care Centre is calculated as follows: ( (462 Excellents x 5) + (146 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 624 Ratings = 4.715
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 53 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

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