The Chase Care Centre

The staff have exhibited genuine affection and care for my father. The special efforts made for his 90th birthday party went above and beyond and helped to make a special day even more special. From the warm welcome on reception to the friendly care assistants, support staff and nurses I have total admiration. Thank you.

My siblings and I viewed several care homes for our Dad and felt such a good vibe here that we chose it for Dad. His room is spacious and overlooks the courtyard which immediately made it feel like home. The staff have shown great care and affection towards Dad and we have peace of mind. They went all out to set up and accommodate our family for Dad's 90th.

The carer looks after my brother very well and always finds time to update me when I visit.

With a couple of exceptions, the care home has taken good care of our mother. It is, in our opinion, the care that starts with an individual carer and it is the responsibility of the manager to ensure those carers are supported and praised when they go beyond what is expected of them. Some carers stand out. Please listen to their needs!

Staff seem caring of residents. There's a big turnover of staff. At times, laundry can be mixed up and put into the wrong room, even though clothes are marked with the room and name.

I believe in the concept of home from home and this care home cannot be left out.

The management are very nice and polite, especially the care service manager.

This is based on regular visits, on average about three, sometimes four times per week, lasting on average about 1 1/2 hours, usually mid-to-late afternoon and sometimes before lunch, never (to my recollection) during get-up and breakfast period. Resulting no doubt from 2 or 3 CQC assessments, the current climate - with the accent always on caring with dedication and patience and kindness, makes it a pleasure to see and meet smiling "how are you?" welcoming faces, never showing harassment when interrupted during their duties to answer a few questions, which surely reflects the care taken in recruitment of staff after inevitable departures for better pay elsewhere or for other reasons. In collaboration with the NHS surgery across the minor road, duty nurses keep close relatives informed of health problems however minor. My assessment of 'Likely' is simply because 'extremely likely' implies near-perfection which is virtually impossible in an environment where carer/patient ratio is 1 to 5. A category "very likely" would get my tick. It is such a shame there is no decent piano.

Very happy with staff and management. I am well treated. I have a nice room. Very happy here.

The staff here are so caring and do everything in their power to ensure that my husband is happy, comfortable and well looked after. I was very anxious at first but the staff also took the time to ensure I was ok as well.

Four weeks on my husband is still extremely difficult with any personal care but the staff are very patient gentle and kind with him. I’m sure they are doing their very best to cope with this problem and I am much happier with the situation. He certainly enjoys the food and eats well!

Thank you.

The hope under the new manager is that there will be more continuity in staff good care practices.

Our only grievance is the amount of stuff that goes missing that we've never seen again. And once it's been reported, we don't hear anything again, apart from that we couldn't be happier, but would still like the lockable cupboard we've been promised since he moved here in November 2016.

The Chase Care Centre has a good management team in place who are working hard to ensure improvement in all aspects of running the home. My mother is very well looked after and appears content. The staff are friendly and keen to please. Activities are organised with enthusiasm and a genuine desire to improve the daily experiences of the residents. I only wish there could be more of them. I feel standards of cleanliness and general decor have improved and residents rooms are more homely. The staff know my mother well and treat her with dignity.

She's much brighter and alert since being here. I like how they care for her here.

Any problems are dealt with straight away.

Only came twice to see my Aunty and she seems happy.

Have been several times and my aunt seems very happy.

We were disappointed that we had to pay for food today for the fete.

We have started to see a difference but hopefully will improve a lot more.