The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.7 141 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care. The home also benefits from on-site physiotherapy facilities, supporting residents’ mobility and rehabilitation needs.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

These prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Ana Ciobotaru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (24)

The Chase Care Centre Reviews (141)

9.7

The Chase Care Centre has a Review Score of 9.7 (9.672) out of 10, based on 46 reviews in the last 2 years.
Over all time The Chase Care Centre has 141 reviews.

Overall Experience
  • 80
  • 52
  • 6
  • 3
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Date Published
  • 141
  • 13
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  • 46
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Reviewer Connection to The Chase Care Centre
  • 53
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  • 14
  • 10
  • 6
  • 3
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 141, showing 121-140
Review from Eve P (Daughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the home is very caring and I'm very pleased with the care she receives. I also get a call if my mum is not well.
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Review from Mark B (Son-in-law of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, The Chase Care Centre provided very good care and my mother-in-law is well looked after.
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Review from Carole H (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with staff and accommodation.
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Review from Ann Elizabeth W (Wife of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have my husband in The Chase Care Home now for 22 months. He has been so well looked after during this time.
He has had a lovely room and care and treatment second to none.
I will certainly recommend the home to anybody whom a relative may require future care.
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Review from S S (Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love it here. I can ring the manager every day and she sorts out everything for me. The staff are lovely and kind. I love it a very lovely place to be.
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Review from Marion M (Daughter of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very disappointed with the standards at this home. Virtually no activities apart from a singer. Understaffed and residents put to bed early whether they're tired or not because there are only 2 members of night staff for the entire floor.
I've emailed the manager twice with our concerns and a month
later she hasn't had the courtesy to reply. The kitchen is sparse and shabby and you can never find a spoon! No cupboards, just a tatty sink and a fridge.
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Review from J W (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall last few months lots of staff have left, activities could be better for residents in Monet Unit. Since the new manager was put in place I can see big improvements being made.
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Review from Josie C (Friend of Resident) published on 17 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't explain in words the care and compassion shown to my friend at the chase centre.
A new manager has been appointed and what a difference.
The staff are wonderful and do such an amazing job. They show care and kindness every single day without fail.
The difference over the pasts month is
just great!
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Review from D L (Husband of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chase always welcomes visitors and families of residents. All staff are courteous and listen to any concerns one might have.
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Review from Johnson W (Husband of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the past five years, I have visited over ten homes near and around Watford because of the state of my wife's health. I am pleased that I finally placed my wife here at The Chase Care Centre. Based upon my own experience, this has to be rated as one of the very best care homes in this area.
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Review from John T (Son of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in The Chase for 2016 and the staff are fantastic. They care, are helpful at all times just like the manager. I visited 4 care homes and am so glad my father got in The Chase.
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Review from Joyce M (Wife of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased with the running of the home and the kindness, care and attention shown to residents. They have music regularly and also put on a lovely barbeque once a year for residents, their families and friends. We could not wish for a better place for my husband/father to be.
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Review from Karen W (Daughter of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and hard working staff.
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Review from N W (Son of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, our family have been more than impressed with the care and service our father has received. Staff know what is required of them and they contribute to making fathers stay as pleasant as possible. We were lucky to have been offered a room here when we needed one.
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Review from K P (Brother of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard of care is fantastic. The care staff are brilliant and the cleanliness of the home is second to none. Also, the facilities, safety, and security of residents are exceptionally good. Top marks go to the nursing staff and the management, very friendly, caring and approachable.
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Review from Catherine M (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for seven years she is nearly 93 and has various health problems and very challenging behaviour. The chase has been wonderful and I have always found the staff deal with my mother very sensitively going that extra mile to calm her down and improve her experience.
I have always seen the residents treated well with dignity and respect. The manager too is very approachable and makes herself available as a priority although it's a large home it is very friendly. The home is always clean and fresh, I'd recommend it to anyone in need of professional care.
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Review from J W (Wife of Resident) published on 5 September 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been at The Chase for 6 years and has been extremely well cared for during this time. I cannot fault the dedication of the staff in each unit.
The garden area at the rear of the building could be further enhanced by comfortable chairs and tables along with sunshades as the present
furniture is extremely heavy and uncomfortable. More greenery should be added too. Hopefully, this will be rectified over the coming year.
Old TVs and CD players should be updated in the Maygar Unit.
Activities have improved in the last couple of months for residents, with a variety of needs but more investment should be made particularly in music.
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Review from E G (Wife of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
BBQ was an excellent day as always, all the staff participated even on days off. A very cheerful happy group, who worked so hard to make residents and their families have a good time. The food was beyond excellent. So nicely presented and plentiful. To suit all diets, the music provided had many dancing
and a lovely display Rock 'n' Rollers and Line Dancers. The preparation and catering for such a large event was fantastic.
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Review from D P (Son of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very well run and looks after my dad well. The staff are very nice and friendly.
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Review from Michael B (Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here and looking forward to getting a larger room.
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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for The Chase Care Centre is calculated as follows: ( (371 Excellents x 5) + (149 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 533 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, nursing, respite, palliative, nursing dementia care and specialist care needs. Our services include complete en-suite and basin with WC rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.

Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”

Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”

Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”

Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”

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