Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 326 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Westgate House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (326)

Total of 326, showing 1-20
9.8

Westgate House Care Centre has a Review Score of 9.8 (9.770) out of 10, based on 76 reviews in the last 2 years. Over all time Westgate House Care Centre has 326 reviews.

Overall Experience

  • 228
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Date Published

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Review from W P (Respite Resident) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team that helps you get back to health are very good. The best of all the staff are very good, can not fault anything.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're thrilled to hear that you've had such a positive experience with our team and that our staff have been able to support you so well. Your feedback means a lot to us and will be shared with the team; they'll be delighted to know their efforts are appreciated.

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Review from B G (Respite Resident) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here. The staff and the people here are all lovely, and the food is very good. I have liked being here. Met some nice other residents and made friends.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for sharing your experience. We're delighted to hear that you enjoy your time with us. It's wonderful that you've been able to meet other residents and make new friends.

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Review from Gloria C (Respite Resident) published on 15 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed when entering the care home with tea and biscuits, and was most pleased with the room and accessories provided. Most of the nursing staff are happy to help with minor tasks or anything I didn't understand; both female and male staff are always willing to help. I enjoyed the exercise classes,
which encouraged us all to try harder. Hairdressers were a great pick-me-up, and having lunch together was good.

Reply from Lucy Mcshane, Marketing Assistant at Westgate House Care Centre

Thanks so much for your lovely review - we love caring for you here, you make us smile every day. If we can do anything further, please let us know.

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Review from Brian K (Respite Resident) published on 30 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of the team at Westgate very professional and supportive with a kind and caring touch. They have made my stay here more pleasant than it would have been in the circumstances.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a great deal to our team to know that their professionalism, support, and compassionate care made a positive difference during your stay. We're glad we could help make a difficult time a little more comfortable.

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Review from S S (Wife of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my husband gets excellent care. Staff are wonderful and I never have to worry about him. Staff are also kind to me.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're truly pleased to hear that you feel your husband is receiving excellent care, that peace of mind is so important. Your kind words will be shared with the staff, and we'll continue doing our very best to support both you and your husband.

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Review from D R (Son of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team care for mum very well and have done for the years she has been at Westgate.
Individual team, members are friendly and had working, providing excellent care.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and continued support. We're truly grateful for the trust you've placed in us over the years. It's wonderful to hear that you've found our team to be friendly, hardworking, and committed to providing excellent care.

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Review from Angela W (Respite Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After an accident I arrived here on a stretcher and am learning after 6 weeks walking. Have had excellent care and treatment from the staff who have been like a second family for the short time. The atmosphere here is so good everything is clean and fresh. I'm happy to recommend this rehabilitation
and care home to everyone.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you so much for your kind words. We're thrilled to hear about your progress and glad our team could support you during your recovery. Wishing you continued strength and good health!

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Review from Linda G (Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here have been very kind and caring. The physio team have been amazing. I couldn't walk when I came in, so I am going home with a stick. It is a friendly rehab centre and you are encouraged to socialise.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words! We're delighted to hear about the progress you've made during your time with us. We are pleased you found the environment friendly and encouraging. Supporting both physical recovery and social wellbeing is at the heart of what we do. Wishing you all the very best as you continue your journey at home.

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Review from L F (Respite Resident) published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the whole experience excellent. The staff have been amazing, my carer has helped me with any fears and made me feel at ease. My confidence and mobility have improved drastically. Thank you to all the staff .

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and wonderful feedback. It means a great deal to know that our staff-and especially your carer-helped you feel supported, reassured, and at ease.We're also thrilled to hear about the positive impact on your confidence and mobility. That's exactly the outcome we strive for, and your progress is truly inspiring. Thank you again for taking the time to share your experience. We wish you continued strength and well-being

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Review from Valerie H (Respite Resident) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was taken into Westgate House after a fall and thanks to the staff who were very friendly and helpful I am now back home. The physio lady used to oversee a Keep Fit Session 5 days a week to help residents regain their mobility using Zimmers - rollating along the corridors. The staff were like a happy
family and would help each other out.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your thoughtful message. We are truly delighted to hear that you are now safely back home after your stay at Westgate House.It means a great deal to us to know that our team made a positive difference during your recovery. We're especially pleased to hear how helpful and friendly the staff were, and how much you valued the physiotherapy sessions and the support provided to help regain your mobility.Your kind words will be shared with the team-they'll be very touched to know they were able to make your experience a comfortable and encouraging one. Wishing you continued health and strength in your recovery. Please do stay in touch, and remember that you're always welcome at Westgate House.

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Review from C W (Daughter of Resident) published on 9 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been excellent whilst my father has been at Westgate House Care Centre. Friendly, approachable and willing to help, I would recommend Westgate House to anyone looking for care.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and recommendation. We're delighted to hear that your father has received excellent care during his time at Westgate House Care Centre. Our team works hard to provide a friendly, supportive, and compassionate environment for all our residents, and it's truly rewarding to know that this has made a positive difference for your family.

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Review from V L (Wife of Resident) assisted by family/friend published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first arrived we were welcomed by the manager and receptionist who were very friendly. Although my husband was only there for a short time we found all the staff to be very helpful, polite and respectful. The carers/nurses were very understanding, when you called for them there were no long
waits. The center was very clean and secure. In his final hours everyone was very understanding and caring, and treated him with dignity and respect.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind words. We are truly sorry for your loss, and it means a great deal to us that you entrusted us with your husband's care during such a significant time.We're deeply touched to hear that you felt welcomed and supported by our team, and that your husband was treated with the compassion, dignity, and respect he deserved. Your recognition of our staff's attentiveness and the overall environment of the centre is greatly appreciated.Please know that your feedback will be shared with the team-it will mean a lot to them.

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Review from E C (Respite Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred from hosptial to Westgate House, Ware for physical rehabilitation after suffering from double pneumonia. Throughout my 3 week stay, I was made to feel very well supported, listened to and cared for by all the staff. Such a positive experience after two different hospital stays. I now
feel stronger, fitter and better equipped with getting my old life back for good. Everyone could not have done more, and can genuinely not rate the care any higher!

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely feedback. We're so pleased you felt supported and cared for during your stay at Westgate House. Wishing you all the best in your continued recovery!

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Review from A O (Daughter of Resident) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Westgate Care Home and from day one, every member of staff-nurses, carers, activity coordinators, doctors, catering and housekeeping-has treated Dad with genuine warmth, patience and dignity.


Dad can be challenging and occasionally aggressive because of his condition,

yet the team consistently responds with calm professionalism. They de-escalate difficult moments, keep us fully informed, and-most importantly-maintain Dad's sense of self-respect. His medication is managed meticulously, meals are nutritious and tailored to his tastes, and the home is spotless and welcoming.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind and thoughtful words about your father's experience at Westgate Care Home. It means a great deal to our entire team-nurses, carers, activity coordinators, doctors, catering, and housekeeping alike to know that their dedication and compassionate care have made a positive difference. Supporting residents with warmth, dignity, and professionalism, even during challenging moments, is at the heart of everything we do. Feedback like yours affirms our commitment to maintaining a safe, nurturing, and respectful environment for all our residents.

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Review from C D (Respite Resident) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasant expierence with a high standard or care, professionalism and dedication. The therapy team worked hard to achieve the best possible outcomes to patients. I saw the progress made by other patients. This is an excellent facility for ex-hosptial patients discharged and to be helped
towards the next stage - home, care home, etc.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your kind words. We're so pleased you found the care and support beneficial, and that our therapy team helped achieve positive outcomes. It truly means a lot to us.

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Review from Peter S (Husband of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Being in Respite for a couple of weeks has given my wife a boost in life which other locations lacked.
Personnel are caring, responsive and treat residents with respect.
Expensive like most care homes but well recommended.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind feedback. We're truly delighted to hear that your wife's stay with us provided her with a positive boost and that our team made a meaningful difference in her experience. Please don't hesitate to reach out if we can support you or your wife in any way in the future. Wishing you both continued health and happiness.

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Review from Y H (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a false start at another home which wasn't up to scratch, we were very pleased with the care my mother received until her death at WG Ware. The staff were kind and caring, and we could always find someone to discuss any matters. Not the biggest rooms or the fanciest decor, but look beyond this;
the care is most important.
Manager was very approachable and on the ball, perfect.
Weekday receptionist is an absolute star and a credit to the home. Do everything to keep her! I shall miss them both.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your experience during such a personal and emotional time. We're truly sorry for your loss, and we're grateful that you entrusted us with your mother's care.It means a great deal to hear that you found comfort and reassurance in the kindness and attentiveness of our team. We're especially touched by your comments about our manager and weekday receptionist-your recognition will be passed on to them, and I know it will mean a lot.

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Review from D A (Husband of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's stay at Westgate was very pleasant. She was treated wonderfully by all staff despite being difficult at times and could be quite unresponsive. They were always cheerful and would call her name even if just passing by. The medical care was very good, and I was kept informed of any deviation
from the normal. Her end of life care was particular attentive and sympathetic (to me as well).

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Our team is dedicated to providing care that is not only professional but also kind and understanding, especially during more challenging times. We're truly grateful for your kind words about the teams cheerfulness, compassion, and the way they kept you involved every step of the way. It was our privilege to care for your wife and our thoughts are with you.

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Review from J T (Daughter of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother transferred from hospital to Westgate House, where she received the best care. The staff are amazing, nothing was too much trouble. They were respectful to my mother and supportive of me.
I cannot recommend them highly enough.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and heartfelt feedback. We're truly grateful that you took the time to share your experience.It was our absolute privilege to care for your mother during her time at Westgate House. We're so pleased to hear that you felt supported and that our team made a positive difference to both of you.

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Review from M B (Respite Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to spend time at Westgate House Care Centre, Ware. With a fractured elbow and my arm in plaster it was difficult for me to do things for myself, but the staff at Westgate House were always very helpful and nothing was too mich trouble. Always pleasant and helpful staff.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words and for taking the time to share your experience at Westgate House Care Centre. Wishing you all the best as you continue to heal!

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 76 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Westgate House Care Centre is calculated as follows: ( (730 Excellents x 5) + (122 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 891 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 74 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager

Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Frequently Asked Questions about Westgate House Care Centre

What types of Care is Westgate House Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westgate House Care Centre have?

There are 109 Single Rooms.

What are the Facilities & Services at Westgate House Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westgate House Care Centre to the centre of Ware?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service - more info.