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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from C P (Daughter of Resident) published on 4 August 2026 Submitted via Website
Overall Experience

My mother spent 19 days at Westgate House Care Centre and it was a really positive experience after a fall. The staff were professional and attentive. My mother also gained back a significant amount of movement in her arm and she started to regain some confidence with their support. Thank you

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother's stay at Westgate House Care Centre was such a positive experience following her fall.

We will be sure to pass your lovely comments on to the staff, who will be truly encouraged by your...  

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Review from Margaret R (Respite Resident) published on 4 August 2026 Submitted via Postal Card
Overall Experience

Good organisation. Staff were helpful and caring. I thoroughly enjoyed my time at Westgate House and have no criticisms.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind review. We're delighted to hear that you found our team helpful and caring, and that you thoroughly enjoyed your time at Westgate House. Your positive feedback means a great deal to us, and we'll be sure to share your lovely comments with our staff. We wish you all the very best for the future.

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Review from Rosanna S (Resident / Service User) published on 29 July 2026 Submitted via Postal Card
Overall Experience

My experience at Westgate has been very good. The staff have been excellent and always very helpful towards me. I have found this carehome perfect in every way. All the activities I have been involved with, I have thoroughly enjoyed.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your lovely review. We're so pleased to hear you've had such a positive experience and that you've enjoyed the activities on offer. Your kind words about our team mean a great deal to us. Thank you for sharing your experience.

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Review from P A (Respite Resident) published on 25 June 2026 Submitted via Postal Card
Overall Experience

Very happy with the time spent there. Staff very pleasant. Enjoyed the food.

Reply from Jay Demetrious, Marketing Executive at Westgate House Care Centre

Thank you for your review. We're delighted to hear you had a positive experience at Byron House. We really appreciate you taking the time to share your feedback.

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Review from C C (Daughter of Resident) published on 12 June 2026 Submitted via Website
Overall Experience
Excellent care helping our Mum to recover from surgery after a fall. Staff took time to talk to Mum, have a chat and a laugh, and make her feel special. The team worked with Mum to encourage her to do the exercises' from the physio and to get her to be able to stand again. It was a long road to some recovery but the staff continued to be encouraging and kind to Mum. Staff kept us well informed of progress and helped with the many hospital visits and transport that had to be arranged. Staff were responsive to any other medical needs for example arranging for antibiotics to be administered when there was an infection.

Mum is now confident to move onto the next place and continue to build on the good work started at Westgate. Thank you to all the staff including catering ( Mum likes her food), housekeeping, nursing, OT, admin and management.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your wonderful review. We are delighted to hear that your Mum felt so well supported during her recovery. Our team takes great pride in providing compassionate, person-centred care, and it is lovely to know that the encouragement, kindness and support from all departments helped make...  

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Review from Anita C (Respite Resident) published on 19 May 2026 Submitted via Postal Card
Overall Experience

I have nothing but praise for all of the staff at Westgate - everyone is so helpful and polite, and seems to enjoy their job, even the cleaner. All 3 of the Autopedic Therapy Team are outstanding in what they do, and got me back on my feet and walking after my hip operation. I can't thank them enough for their encouragement and helpful advice to get me moving again!

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your wonderful feedback. We're delighted to hear about your positive experience at Westgate and truly appreciate your kind words about our team. It means a great deal to know that every member of staff made you feel supported and welcome throughout your stay.

We're...  

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Review from Maxine A (Respite Resident) published on 15 May 2026 Submitted via Postal Card
Overall Experience

I stayed at Westgate as an NHS respite patient, following fractures to my lumbar spine. Overall, I would say that the staff at Westgate provide a comprehensive care service for their elderly, vulnerable residents. The staff were patient and friendly, the building was clean and regularly maintained, and the facilities were excellent. My rehabilitation through physiotherapy was excellent, the team being patient, understanding, and they literally helped me back on my feet. The only downside was Westgate's claim to cater for special diets, when they obviously could not. I required a dairy free/low wheat diet, which was explained thoroughly to the team, but I was consistently presented with food which contained dairy, was low quality, inadequate portions, poorly presented, and sometimes cold. Consequently, I lost weight. The menu system required each resident to choose from a verbal list presented by a time-pressured staff member, where I would instantly forget what I ordered. To Westgate's management credit, they did change this system to a written menu, so a copy was left with the resident, but the food quality didn't really change during my stay. If the food situation was better, I would consider long-term care at Westgate.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share such a detailed review of your stay at Westgate, and we are very pleased to hear that you felt supported during your recovery following your spinal fractures.

We also appreciate your honest feedback regarding the dining experience and special dietary...  

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Review from R C (Husband of Resident) published on 1 May 2026 Submitted via Postal Card
Overall Experience

All I'll say is that my wife could not have been given better care than she received at Westgate House; it was second to none.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. It truly means a great deal to us to know that your wife received such exceptional care at Westgate House. Our team is dedicated to providing the highest standard of support and compassion, and your feedback is incredibly appreciated.

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Review from Sue F (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Mum was very well looked after at Westgate. The staff were mostly helpful and kind. Mum had good physio and OT input from relevant staff and this enabled her recovery well. Claire the coordinator was really efficient and responsive to any questions or queries.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're delighted to hear that your Mum was so well looked after and that the care and support she received helped her recovery. Thank you for your kind words.

It's especially reassuring to know that our physiotherapy and occupational therapy teams made a positive impact.

We'll be sure to share your feedback with the whole team. Wishing your Mum continued health and wellbeing.

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Review from R S (Respite Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

My review relates to the Bluebell Rehabilitation unit at Westgate House where I was transferred by ambulance from hospital in Stevenage. I have had a positive outcome while staying at Westgate House and all my needs have been met whilst there. The carers were well trained and carried out all their duties very professionally. Breakfast and lunch varied and with choice, were taken in the dining room by the more mobile residents. Exercises took place for an hour every weekday morning and practiced over the weekend.Two medical issues were treated successfully after being referred to the local doctors practice.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for taking the time to share your experience of the Bluebell Rehabilitation Unit at Westgate House.

We are delighted to hear that you had a positive outcome during your stay and that your needs were well met throughout. It is especially pleasing to know that you found our care team...  

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Review from Richard P (Son of Resident) published on 10 April 2026 Submitted via Postal Card
Overall Experience

Very happy with care and attention my mother is given. Staff are always available to speak to, and willing to help with any questions we ask them. Overall very satisfied with care given.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind words. We're delighted to hear that you're happy with the care and attention your mother is receiving. Our team takes great pride in being approachable and supportive, so it's wonderful to know that you feel comfortable speaking with them and that they've been able to assist with your questions.

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Review from Sandra P (Cousin of Resident) published on 8 April 2026 Submitted via Postal Card
Overall Experience

I'm very pleased with the care Molly is receiving. The staff are very helpful and always on hand, if we have any questions. Molly seems to enjoy the food. The cleaners of her room is very good always a nice clean bed.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your kind feedback. We're delighted to hear that Molly is happy and well cared for. It's wonderful to know that our team has been helpful and available to support you whenever needed, and that Molly is enjoying her meals.

We're also very pleased that you've noticed the high...  

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Review from David R (Son of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

Westgate has always looked after Mum well. She has been here for at least eight years now!

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're truly honoured to have cared for your Mum over the past eight years, it means so much to us to be part of her journey. Providing consistent, compassionate care is at the heart of what we do, and we're delighted to hear that you feel she is well looked after. Your trust and support over the years are greatly appreciated.

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Review from Eileen H (Wife of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

All the staff are excellent. Attend to all his needs. All very polite and kind.Cannot fault them. Husband is very happy here.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

It truly means a lot to hear that your husband is happy and well cared for. Our team takes great pride in providing attentive, compassionate support, and your feedback is incredibly appreciated.

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Review from Jodie R (Granddaughter of Resident) published on 2 April 2026 Submitted via Postal Card
Overall Experience

We couldn't be happier with the amazing care my nan receives. All of the staff are friendly, caring, helpful and nothing is too much trouble. They have a lovely cheerful manner. Her room is always clean and the food is fresh and varied.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are absolutely delighted to hear how happy you are with the care your nan receives. Our team takes great pride in creating a warm, friendly, and supportive environment, so it's wonderful to know that their caring approach and cheerful manner have made such a positive difference.

Your...  

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Review from Janet C (Daughter of Resident) published on 12 March 2026 Submitted via Postal Card
Overall Experience

Our mum Shirley was a resident for three months. The care she received at Westgate House was fantastic and the staff were caring, personal and could not have done any more for our mum. they provided great food, entertainment and a friendly atmosphere.They looked after our mum with respect and dignity right to the end.Thank you to Sanan, Nora, Shibs and Jan for their support of mum and our family.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We are truly honoured that you chose Westgate House to care for your mum, and it means a great deal to hear that her time with us was filled with compassion, respect and dignity. Providing a warm, supportive and friendly environment for both residents and their families is incredibly important to...  

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Review from Susan F (Respite Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

I was looked after very well. Thank you.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you for your kind review. We're so pleased to hear that you felt well looked after. Our team is dedicated to providing compassionate care and support, so it's wonderful to know that your experience reflected this. Your feedback is greatly appreciated and will be shared with the team.

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Review from Julie S (Daughter of Resident) published on 3 March 2026 Submitted via Website
Overall Experience
We are incredibly grateful to everyone at Westgate Nursing Home. From the very beginning, the care and compassion shown to our dad, Arthur, has been outstanding. Every carer is amazing - kind, patient, and genuinely caring. Seeing Arthur's face light up when he sees them says it all. Since moving from North Middlesex University Hospital six months ago, his wellbeing has improved remarkably, and knowing he's looked after 24/7 gives us such peace of mind. The staff go above and beyond, from fun activities and events to encouraging residents to socialize, creating a truly warm and welcoming atmosphere. Every visit is a pleasure - we are always greeted warmly by reception, nurses, carers, cleaning staff, and management. The home is spotless, the meals are lovely, and every member of staff contributes to making Westgate safe, caring, and happy.

We couldn't be happier with Arthur's care and feel completely reassured that he is in the best possible hands. - Susan, Julie & Jane

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your incredibly kind and thoughtful review. We are so pleased to hear how well Arthur has settled in since joining us from North Middlesex University Hospital, and that you've seen such a positive improvement in his wellbeing. Knowing that his face lights up when he sees our...  

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Review from J D (Respite Resident) published on 27 February 2026 Submitted via Postal Card
Overall Experience

Thank you to all the staff at Westgate House. Staff very helpful and treated me with dignity. I have achieved a lot here re: my mobility but still yet a long way to go. But thanks to the physiotherapy department I am well on my way. Thank you all.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

Thank you so much for your wonderful review and for taking the time to share your experience at Westgate House.

We are truly pleased to hear that you felt treated with dignity and found our team helpful and supportive throughout your stay. Providing compassionate, respectful care is at the heart...  

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Review from J M (Daughter of Resident) published on 17 February 2026 Submitted via Website
Overall Experience

The care home was selected by the hospital but it turned out to be a good choice. The management, receptionists and carers were always polite, friendly, helpful and treated us and mum with respect. Mum was unable to join in with many of the activities so I can't really comment on those. We were happy with the care that mum received and appreciate the help given to us by the Home Manager.

Reply from Sarah Williams, Marketing Manager at Westgate House Care Centre

We're really pleased to hear that, although the home was initially selected by the hospital, it turned out to be a positive choice for you and your family. Your kind words about our management team, receptionists and carers mean a great deal - we always aim to treat every resident and their loved...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Frequently Asked Questions about Westgate House Care Centre

What types of Care is Westgate House Care Centre registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westgate House Care Centre have?

There are 109 Single Rooms.

What are the Facilities & Services at Westgate House Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Westgate House Care Centre to the centre of Ware?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.