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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from Betty P (Respite Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience
The care and therapy was excellent. Everybody helped me and made me feel at home.

The food was very tasty you feel you could eat all day to the best I've ever had.

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Review from G N (Son of Resident) published on 17 January 2019 Submitted via Postal Card
Overall Experience

The facility is very well run and the staff very approachable and easy to deal with. As a rest home, it was ideal, but we understood there would strenuous rehabilitation exercises and productive work which there wasn't. My father is a very energetic 86 years old and found himself bored but there are reception rooms so could be his own fault.

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Review from Oscar F (Resident / Service User) published on 16 January 2019 Submitted via Website
Overall Experience

Everybody is really nice and helpful, they are always keen on helping you even if they are busy or they have other patients assigned. For someone on a wheelchair like me, facilities are really comfortable.

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Review from Glenys W (Resident / Service User) published on 9 January 2019 Submitted via Postal Card
Overall Experience
Westgate House well maintained, beautifully decorated.

Spotlessly clean. Food and drink ample. Staff helpful and friendly. Would recommend it.

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Review from Carol K (Resident / Service User) published on 19 December 2018 Submitted via Postal Card
Overall Experience
Very happy with all the staff, very pleasant and always willing to help.
Can't fault them, night and day.

A very nice place, enjoy my time here.

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Review from J B (Daughter of Resident) published on 19 December 2018 Submitted via Postal Card
Overall Experience
My mother was in Westgate House for 3 weeks.
During this time all members of staff made her feel safe, secure and treated her with dignity at all times.

She received an excellent care package, with an organised routine of physio and exercises in a very professional manner.

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Review from Betty G (Resident / Service User) published on 27 November 2018 Submitted via Postal Card
Overall Experience
I found everyone so helpful while I've been here. Also the therapy group, I found so good at getting me back on my feet. I wish to thank everyone at Westgate for all their care over the time I've been here.

I'll miss everyone.

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Review from Phyllis S (Resident / Service User) published on 21 November 2018 Submitted via Postal Card
Overall Experience
My 2 weeks at Westgate, first was given advice from 2 friends, having stayed here and there were reports to advice.
The staff have been top class, patient, kind and so helpful.
The food is very good, such choice too. I've added to my weight.

Not having relations, I wish a shop was here but staff do get few bits I needed. (Thank you)

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Review from B W (Resident / Service User) published on 21 November 2018 Submitted via Postal Card
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Superb attention and caring staff.

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Review from J B (Resident / Service User) published on 21 November 2018 Submitted via Postal Card
Overall Experience

This relates to my experience of Westgate House in general and not specifically the intermediate care. Overall care, food etc was good. However, suggestions to improve matters: provide some kind of "shop"/trolley to provide necessities for those without family visitors. Make sure water is provided on a regular basis in rooms and refreshed. Improve the quality of night staff. Have a clearer management of our unit at weekends when residents tend to feel a bit lost and neglected.

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Review from Carole B (Friend of Resident) published on 20 November 2018 Submitted via Postal Card
Overall Experience

Greeted by welcoming staff, bright, modern reception. Our friend was sitting in a bright, cheerful dining room chatting. She showed us her room. Everyone was cheerful and friendly in the corridor. Our friend told us she was extremely pleased with the food and her care, she will be very sad t leave.

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Review from John K (Resident / Service User) published on 13 November 2018 Submitted via Postal Card
Overall Experience

I have been extremely inspired by the quality of care and services. Everything from the exercises to food is of the highest standard and I count myself to be extremely lucky to have been sent here. The staff are amazing.

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Review from Sheila M (Respite Resident) published on 7 November 2018 Submitted via Postal Card
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I came to Westgate after my hip operation. The staff and professionals treated me very well. I had excellent support which has enabled me to become independent and be at home.

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Review from Ivy B (Resident / Service User) published on 31 October 2018 Submitted via Postal Card
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The staff were all kind and helpful. The OT staff, in particular, I appreciate the help they gave me. I can't find fault with anything at Westgate House. My stay there was a happy one.

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Review from Brenda H (Resident / Service User) published on 30 October 2018 Submitted via Postal Card
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It was a pleasure and a privilege to have stayed at Newgate House.

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Review from Themi S (Respite Resident) published on 30 October 2018 Submitted via Postal Card
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I was treated with care and respect and kindness by the nurses, care workers and the physios. There was not anything that was too much trouble. In particular, the physio team were exemplary in getting me to walk with the frame and to extend my mobility and become more independent.

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Review from Molly V (Resident / Service User) published on 25 October 2018 Submitted via Postal Card
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I have received nothing but kindness from the whole staff. They have done everything possible to get me back on my feet and I will always remember my stay at Westgate House. Thank you all from the bottom of my heart.

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Review from Cathy G (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card
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The care was excellent. Management phone us with updates and let us speak to Mum when she was distressed. Very helpful all round.

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Review from S O (Daughter-in-law of Resident) published on 16 October 2018 Submitted via Postal Card
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My Mother in Law was very happy with her care. She was treated with kindness and dignity. The therapists were excellent and all the staff were good at communication with the family. All were accessible when we had questions.

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Review from Colin W (Godson of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience

Not knowing what to expect when "Aunty" was taken to Westgate House it was an extremely positive experience. From the welcome, she received it was all very uplifting from the reception, ward manager, nursing and all auxiliary staff everyone was excellent and incredibly caring.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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