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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from George E (Resident / Service User) published on 16 February 2018 Submitted via Postal Card
Overall Experience

I was very comfortable during my stay. The staff were brilliant in all they did for me. Nothing was too much trouble for them. Breakfast club is a good idea to meet other clients. Excercise session kept us all moving. I will miss you all.

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Review from Teresa K (Resident / Service User) published on 16 February 2018 Submitted via Postal Card
Overall Experience

I have been looked after from the moment I arrived. The staff here is very considerate and exercises are very beneficial. I can move better and walk with a frame for quite a long distance.

I thank every member of staff for their help with my road to recovery.

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Review from Gloria O (Resident / Service User) published on 30 January 2018 Submitted via Postal Card
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Very friendly and helpful in all ways. Liked it more when all together at meals times and activities.

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Review from Marion W (Resident / Service User) published on 30 January 2018 Submitted via Postal Card
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Daytime staff are very kind and helpful. First few days I wasn't myself and staff looked after me appropriately but as I have got stronger they have supported me very well. Thank you, everyone.

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Review from Rose B (Resident / Service User) published on 30 January 2018 Submitted via Postal Card
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Everyone was very helpful and got me walking.

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Review from Ivan W (Resident / Service User) published on 29 January 2018 Submitted via Postal Card
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Very good service.

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Review from Ednia R (Respite Resident) published on 23 January 2018 Submitted via Postal Card
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Have enjoy my stay here.

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Review from Susie N (Resident / Service User) published on 11 January 2018 Submitted via Postal Card
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Well looked after. Staff genuinely helpful and friendly. Facilities were well thought out including the accommodation rooms. Overall excellent.

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Review from Colin W (Respite Resident) published on 11 January 2018 Submitted via Postal Card
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Overall I feel I was cared for very well. The nurses and physios regularly checked on me and I never felt like I was ever on my own.

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Review from J S (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card
Overall Experience

When my mum came to Westgate House, myself, my husband and my sister came to visit her. We all said what a lovely, friendly, clean, happy environment it was. Lovely rooms, lovely food, excellent treatment from staff, everybody works so hard. There was a singer just before Xmas and children singing and party food, it really is a lovely place to be taken care of.

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Review from Sally A (Respite Resident) published on 5 January 2018 Submitted via Postal Card
Overall Experience

During my three week stay, I was impressed and delighted with the professional care and kindness I received throughout. The encouragement to become independent and to regain as much as possible of my mobility contributed enormously to my continuing recovery. My replacement knee was checked frequently and my general wellbeing was treated as equally important. The social interaction with fellow residents was always friendly. I shall really miss their company with its sympathy and humour but I am ready to move on.

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Review from Traycie C (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card
Overall Experience

My mother spent 3/4 weeks at Westgate on the rehab floor, the help and motivation my mother got whilst there was wonderful. All staff be it management or carers were delightful, cooperative, understanding. Being a carer in the community and working in a care home myself, I would like to say this is one of the best places I've been in.

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Review from Elsie M (Resident / Service User) published on 22 December 2017 Submitted via Postal Card
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My mum spent 3 weeks in Westgate House for rehab after falling and breaking her hip. The staff have done a brilliant job at getting her walking again.

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Review from Richard C (Resident / Service User) published on 22 December 2017 Submitted via Postal Card
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Arrived with a certain degree of trepidation, having the care I received is second to none. People have gone above and beyond to help me recover. Every member of staff from the care assistants to the excellent therapy teams have been a credit to have.

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Review from J C (Resident / Service User) published on 30 November 2017 Submitted via Postal Card
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A very relaxed attitude to care which ultimately seemed to bring the best out in us the patients. The staff, in general, were very patient with those of us less relaxed (I speak from experience).

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Review from Matilda H (Resident / Service User) published on 27 November 2017 Submitted via Postal Card
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Helpful and friendly staff. Food very good.

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Review from Julie C (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card
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My fiercely independent mother became totally dependent after a fall. All the staff at Westgate were brilliant, giving my mum the encouragement she needed. Living miles away I had peace of mind that Mum was happy and being properly looked after. I so impressed with the attention to details as well as general care. I cannot thank all the staff enough.

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Review from Sue K (Daughter-in-law of Resident) published on 15 November 2017 Submitted via Postal Card
Overall Experience

My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very challenging unit. Having nurse-led care on every shift, it's essential and proved to be of benefit in her care. A well-led care home, from the manageress to the unit manager are outstanding.

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Review from Alice B (Resident / Service User) published on 15 November 2017 Submitted via Postal Card
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This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.

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Review from T G (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card
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The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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