Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.
Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.
There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.
The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Westgate House Care Centre has a Review Score of 9.7 (9.749) out of 10, based on 84 reviews in the last 2 years.
Over all time Westgate House Care Centre has 366 reviews.
Arrived with a certain degree of trepidation, having the care I received is second to none. People have gone above and beyond to help me recover. Every member of staff from the care assistants to the excellent therapy teams have been a credit to have.
Arrived with a certain degree of trepidation, having the care I received is second to none. People have gone above and beyond to help me recover. Every member of staff from the care assistants to the excellent therapy teams have been a credit to have.
A very relaxed attitude to care which ultimately seemed to bring the best out in us the patients. The staff, in general, were very patient with those of us less relaxed (I speak from experience).
A very relaxed attitude to care which ultimately seemed to bring the best out in us the patients. The staff, in general, were very patient with those of us less relaxed (I speak from experience).
Helpful and friendly staff. Food very good.
Helpful and friendly staff. Food very good.
My fiercely independent mother became totally dependent after a fall. All the staff at Westgate were brilliant, giving my mum the encouragement she needed. Living miles away I had peace of mind that Mum was happy and being properly looked after. I so impressed with the attention to details as well...
My fiercely independent mother became totally dependent after a fall. All the staff at Westgate were brilliant, giving my mum the encouragement she needed. Living miles away I had peace of mind that Mum was happy and being properly looked after. I so impressed with the attention to details as well as general care. I cannot thank all the staff enough.
My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very...
My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very challenging unit. Having nurse-led care on every shift, it's essential and proved to be of benefit in her care. A well-led care home, from the manageress to the unit manager are outstanding.
This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.
This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.
The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.
The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.
The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure...
The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure too. Everyone has been wonderful. THANK YOU SO MUCH.
The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food...
The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food and meds and dress/undress.
The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold...
The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold when it got to me. However, those are minor details and the main care work was very good. I was mainly impressed with the number of hours that the staff work and how efficient they are.
Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.
Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.
Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.
Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.
I found the staff very kind and very helpful. The therapy team got me back walking and home.
I found the staff very kind and very helpful. The therapy team got me back walking and home.
From management to cleaner, excellent.
From management to cleaner, excellent.
Mostly good, at times could have been better with gentler help and speaking.
Mostly good, at times could have been better with gentler help and speaking.
Most members of kitchen staff very helpful, a few not so.
Most members of kitchen staff very helpful, a few not so.
My overall impression of Westgate was a good home where I was happy to see my mother staying. The accommodation was clean, pleasant, light and airy, and the overall standard of care was good.
There are just a couple of things that I wasn't wholly happy about:
1. The level of care at the...
My overall impression of Westgate was a good home where I was happy to see my mother staying. The accommodation was clean, pleasant, light and airy, and the overall standard of care was good.
There are just a couple of things that I wasn't wholly happy about:
1. The level of care at the weekends was noticeably less good - fewer staff were available
2. At times, lack of information/communication with relatives about care/medication/treatment being given
3. Insufficient attention to kitchen hygiene: sometimes mugs and cutlery didn't appear to have been washed properly, and surfaces hadn't been wiped
Excellent care from everyone.
Excellent care from everyone.
Very excellent care home. Staff are very good and kind.
Very excellent care home. Staff are very good and kind.
My experience was very good. The staff are understanding and helpful. The treatment was discussed with the appropriate staff and a plan drawn up to get me back on my feet.
The staff were happy which shows a positive workplace and makes for a pleasant and good experience for the user.
My experience was very good. The staff are understanding and helpful. The treatment was discussed with the appropriate staff and a plan drawn up to get me back on my feet.
The staff were happy which shows a positive workplace and makes for a pleasant and good experience for the user.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Many people wonder whether dementia and Alzheimer’s disease are the same thing. The terms are closely connected, but they describe different things. A simple way to understand the difference between...
Westgate Healthcare has been awarded the Outstanding Dementia Training Award by Training 2 Care UK. This recognises our ongoing commitment to developing dementia-informed care across our nine care homes. The...
For Tony, a resident at Westgate House Care Centre in Ware, Arsenal has been part of his life for more than seven decades. Now, after years of following the club...
There are no upcoming events for Westgate House Care Centre.
There are no accreditations posted yet for Westgate House Care Centre.
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and...
Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -what an Enhanced Service includes.