Search...

Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
Westgate House Care Centre Logo
Jobs
Westgate House Care Centre logo
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

Submit a Review
9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Westgate House Care Centre
Loading...
Showing 359 reviews matching selected criteria
Review from Beryl D (Resident / Service User) published on 9 November 2017 Submitted via Postal Card
Overall Experience

The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure too. Everyone has been wonderful. THANK YOU SO MUCH.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter-in-law of Resident) published on 7 November 2017 Submitted via Postal Card
Overall Experience

The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food and meds and dress/undress.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian C (Resident / Service User) published on 30 October 2017 Submitted via Postal Card
Overall Experience

The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold when it got to me. However, those are minor details and the main care work was very good. I was mainly impressed with the number of hours that the staff work and how efficient they are.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Patricia M (Resident / Service User) published on 30 October 2017 Submitted via Postal Card
Overall Experience

Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty H (Resident / Service User) published on 30 October 2017 Submitted via Postal Card
Overall Experience

Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Margaret R (Resident / Service User) published on 12 October 2017 Submitted via Postal Card
Overall Experience

I found the staff very kind and very helpful. The therapy team got me back walking and home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
No Rating
Review from Janet T (Wife of Resident) published on 12 October 2017 Submitted via Postal Card
Overall Experience

From management to cleaner, excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from M S (Resident / Service User) published on 11 October 2017 Submitted via Postal Card
Overall Experience

Mostly good, at times could have been better with gentler help and speaking.

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Mary B (Respite Resident) published on 5 October 2017 Submitted via Postal Card
Overall Experience

Most members of kitchen staff very helpful, a few not so.

Facilities
Care / Support
No Rating
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Angela W (Mother of Resident) published on 25 September 2017 Submitted via Website
Overall Experience

My overall impression of Westgate was a good home where I was happy to see my mother staying. The accommodation was clean, pleasant, light and airy, and the overall standard of care was good.

There are just a couple of things that I wasn't wholly happy about:

1. The level of care at the weekends was noticeably less good - fewer staff were available

2. At times, lack of information/communication with relatives about care/medication/treatment being given

3. Insufficient attention to kitchen hygiene: sometimes mugs and cutlery didn't appear to have been washed properly, and surfaces hadn't been wiped

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bobby G (Respite Resident) published on 21 September 2017 Submitted via Postal Card
Overall Experience

Excellent care from everyone.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gillian C (Respite Resident) published on 19 September 2017 Submitted via Postal Card
Overall Experience

Very excellent care home. Staff are very good and kind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter L (Respite Resident) published on 18 September 2017 Submitted via Postal Card
Overall Experience

My experience was very good. The staff are understanding and helpful. The treatment was discussed with the appropriate staff and a plan drawn up to get me back on my feet.

The staff were happy which shows a positive workplace and makes for a pleasant and good experience for the user.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Violet B (Resident / Service User) published on 8 September 2017 Submitted via Postal Card
Overall Experience
No complaints, all staff more than helpful with everything. Physio's are really dedicated to motivating patients.

I cannot speak more highly of the professionalism of all concerned. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie J (Resident / Service User) published on 7 September 2017 Submitted via Postal Card
Overall Experience

I must admit, I was a little dubious about spending time in a care home not having any experience as to what care homes are all about. And I must admit any fears were washed away once I was here. The room, the staff, the food was definitely up to standard and the staff are a credit to Westgate House Care Centre. Thank you to all who put themselves out to rehabilitate me.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken P (Son of Resident) published on 7 September 2017 Submitted via Website
Overall Experience

If you are looking for a care home, look no further, as I can fully recommend Westgate House. From the very first day, they have been nothing but helpful, obliging and understanding in difficult times. The facilities are superb compared to other Care Centres visited.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Winnifred F (Respite Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

I have been very happy here. The staff and carers are very good. I miss all of them when I go home. There has not been an unhappy moment since I came here on the 11-08-17. We are all one big happy family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn L (Respite Resident) published on 1 September 2017 Submitted via Postal Card
Overall Experience

Well looked after - all needs met.

Facilities
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Freda M (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

I came to prepare me for life at home after 7 weeks in hospital, this has been achieved.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
Review from Deirdre G (Resident / Service User) published on 31 August 2017 Submitted via Postal Card
Overall Experience

Everything was lovely.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.