
Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)

left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)

The program run by the physio and her assistant is fabulousA H(Resident / Service User)

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.
The long-standing home manager, who has been in post for over five years,...
Care Provided by Westgate House Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 109 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.
The price(s) shown are provided by the care home. Contact Westgate House Care Centre for full pricing details and T&Cs.
Contact Westgate House Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Westgate Healthcare Ltd
- Private Owned
Person in charge
- Nancy Currie (Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
Room Information
- Single Rooms (109)
Visiting
- To arrange a visit, please call the home directly. There are no restrictions on visiting.
Parking
- Free on-site parking
Westgate House Care Centre Reviews (359)
Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years.
Over all time Westgate House Care Centre has 359 reviews.
My husband describes his stay at Westgate House as very caring. He was treated well by all members of staff and made to feel comfortable. He found the physiotherapy classes demanding but very beneficial.
I came to Westgate House on March 22nd to convalesce following a major operation lasting 9 1/2 hours. The care and commitment of each of the staff without exception is a joy to behold. Nothing is too much trouble for them. I will be forever grateful for the care I received.
Very good...
Very good nice and friendly staff.
I was made very welcome when I arrived here. The treatment I have received has helped with my walking as the staff are all very patient.
Provided emergency respite care at very short notice. Westgate House is safe and secure. The staff are caring and thoughtful. I would recommend this facility, if not a little expensive.
It's nice to know that Westgate House Care Home is here. We found them very helpful, friendly and efficient. The patients are cared for and nothing is too much trouble for the staff.
After spending 5 weeks in QVM and going home for just 48 hours after another fall, spending another 2 weeks in hospital and coming to Westgate for rehab, I find that I can walk much better. The staff are lovely and so helpful, rehab was rehab, food was lovely, nurses were good but the carers were so lovely and nothing was too much. I would not be as I am today, a massive thank you to each and everyone, even down to your admin staff. I can't say thank you enough.
I am full of praise for the staff here. The care has been first class and has helped me to make a fairly rapid recovery. They were kind and sympathetic and have given me so much confidence. The physio section is amazing. I cannot thank everyone enough.
My stay was OK with the shortage of staff. The care was OK.
I have been looked after very well. The staff have been very good indeed and always very helpful.
They are like miracle workers, they got me back on my feet and independent again.
Caring, hard-working staff and management, tireless and dedicated. Each patient treated for their needs with kindness and understanding and so much patience. Leaving with thanks and gratitude.
My stay was very pleasant. The staff were very attentive and helped with all aspects of my care. The physiotherapy people were very helpful and pleasant and assisted me with my rehabilitation.
The care, respect and efficiency shown to mum and all who visited her was second to none, absolutely 1st class from when you first enter the building. We were made to feel so welcome and mum was very happy at Westgate. Sadly mum passed away and the respect and dignity given to her after her passing was again 1st class. We also were treated in the same manner by all the staff and we cannot speak highly enough of Westgate. Thank you.
I had a very nice time here, everyone is so kind. Thank you.
Washing good. Breakfast club excellent. The staff and team were wonderful.
From the moment we arrived at this property to initially view the facilities we had a very, very good feeling. We met with the manager for our initial meeting to view the facilities, who showed us around and was very helpful and very pleasant. We were actually advised by the manager after our viewing, to have "a think about it and definitely look at other properties" but we knew instantly this was the right place for my mum. On arrival with my mother a week later, we received a warm and very helpful greeting from all staff we met. It was actually the manager's day off but she came in to make sure we were Ok. My mother was instantly offered tea and biscuits and was shown to her spotless large room, amazing. We have obviously since made regular visits to see my mum and each time we have received a friendly and welcoming greeting from all staff we meet. The property is spotless and odour free (unlike the last care home!) My mother is very, very happy and so are we.
I found the staff very caring and helpful. They seem to know if you had a problem and they would help you. I thought of them as friends I could talk too. If I had to go to a care home again it would be here.
From the time I first arrived at Westgate House Care Centre, I have experienced nothing but kindness, consideration and encouragement for my whole wellbeing from all the staff whatever their responsibility was.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 26 July 2026Please call the home directly to find out about bed vacancies.
News (71) & Events (0)
- 17 Jul 2026
Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...
- 16 Jul 2026
An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...
- 15 Jul 2026
Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...
There are no upcoming events for Westgate House Care Centre.
Awards / Recognitions (7)
- 30 Jan 2026Recipient: Westgate Healthcare Ltd
- 10 Nov 2018Recipient: Westgate Healthcare Ltd
- 24 Nov 2017Recipient: Westgate Healthcare Ltd
Accreditations
There are no accreditations posted yet for Westgate House Care Centre.
Meet the Team (1)

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service -more info.