Westgate House Care Centre

Tower Road, Ware SG12 7LP
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9.8 330 Reviews
  • Westgate House Care Centre, Ware
This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years, leads an effective and stable staff group. This, and exceptional in-house training, ensures a skilled and responsive care team to meet the changing individual needs and expectations of every resident. With a caring and compassionate team, where nothing is too much trouble to help residents settle into their new home, the family ethos and the warm relationships the staff achieve are greatly valued by both residents and visitors.

Westgate House has some highly attractive and charming themed day areas in which to relax or socialise; these include the Garden Café – a firm favourite for those who like to enjoy a coffee and chat with the morning paper, the Cinema room, a Reminiscence room, and Café Pierre. Comfortable bedrooms have their own ensuite toilets and washbasins and the home’s showers and bathrooms are newly refurbished.

There are a number of outdoor spaces including a sensory courtyard for residents to benefit from and a separate garden for spending time with friends and relatives.

The facilities have been designed to enhance resident care and quality of life, to optimise cleanliness and help minimise the spread of any infections; this includes a natural ventilation system, wood effect flooring, hand washing facilities in every room and the use of hand gel dispensers throughout the home.
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Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

These prices are only a guideline, please contact Westgate House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission subject to full prior assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (330)

9.8

Westgate House Care Centre has a Review Score of 9.8 (9.770) out of 10, based on 76 reviews in the last 2 years.
Over all time Westgate House Care Centre has 330 reviews.

Overall Experience
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Reviewer Connection to Westgate House Care Centre
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Total of 330, showing 261-280
Review from J S (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum came to Westgate House, myself, my husband and my sister came to visit her. We all said what a lovely, friendly, clean, happy environment it was. Lovely rooms, lovely food, excellent treatment from staff, everybody works so hard. There was a singer just before Xmas and children singing and
party food, it really is a lovely place to be taken care of.
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Review from Sally A (Respite Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my three week stay, I was impressed and delighted with the professional care and kindness I received throughout. The encouragement to become independent and to regain as much as possible of my mobility contributed enormously to my continuing recovery. My replacement knee was checked frequently
and my general wellbeing was treated as equally important. The social interaction with fellow residents was always friendly. I shall really miss their company with its sympathy and humour but I am ready to move on.
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Review from Traycie C (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 3/4 weeks at Westgate on the rehab floor, the help and motivation my mother got whilst there was wonderful. All staff be it management or carers were delightful, cooperative, understanding. Being a carer in the community and working in a care home myself, I would like to say this is
one of the best places I've been in.
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Review from Elsie M (Resident) assisted by family/friend published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent 3 weeks in Westgate House for rehab after falling and breaking her hip. The staff have done a brilliant job at getting her walking again.
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Review from Richard C (Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arrived with a certain degree of trepidation, having the care I received is second to none. People have gone above and beyond to help me recover. Every member of staff from the care assistants to the excellent therapy teams have been a credit to have.
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Review from J C (Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very relaxed attitude to care which ultimately seemed to bring the best out in us the patients. The staff, in general, were very patient with those of us less relaxed (I speak from experience).
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Review from Matilda H (Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful and friendly staff. Food very good.
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Review from Julie C (Daughter of Resident) published on 27 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My fiercely independent mother became totally dependent after a fall. All the staff at Westgate were brilliant, giving my mum the encouragement she needed. Living miles away I had peace of mind that Mum was happy and being properly looked after. I so impressed with the attention to details as well as
general care. I cannot thank all the staff enough.
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Review from Sue K (Daughter-in-law of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Primrose for ongoing care. Unfortunately, she only spent a week in the unit as she suffered a stroke and passed away. The staff are outstanding, professional, caring and compassionate and the care given to her was of a very high standard in what is a very challenging
unit. Having nurse-led care on every shift, it's essential and proved to be of benefit in her care. A well-led care home, from the manageress to the unit manager are outstanding.
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Review from Alice B (Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second spell at this facility and I have been treated respectfully at all times. All staff are polite and helpful.
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Review from T G (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been really helpful my mothers care and rehabilitation whilst staying here. The food has been good with lots of choices. The staff have been exceptional from the receptionist through to carers, physios and cooks. Thank you for making my mums stay comfortable.
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Review from Beryl D (Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were so kind and caring to me. They always put themselves out to provide care. It was a very pleasant environment. I feel very fortunate to have been in your care. Thank you all so much for taking the best care of me and helping me to recover. The night light made me feel safe and secure too.
Everyone has been wonderful. THANK YOU SO MUCH.
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Review from J D (Daughter-in-law of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family are very grateful for the care, support and kindness provided to our Mother whilst in your care. From admittance to departure we have been so impressed. Lovely, lovely, dedicated people. I wish you were paid more! Please thank all the staff especially the lovely girls who hand out food and
meds and dress/undress.
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Review from Gillian C (Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were mostly very friendly and helpful and went out of their way to make you feel welcome. It would have been nice to have a TV and radio supplied in the rooms, and because I find it very hard to stand, I would have liked a stool to perch on when I washed. Also, the food was a bit cold when
it got to me. However, those are minor details and the main care work was very good. I was mainly impressed with the number of hours that the staff work and how efficient they are.
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Review from Patricia M (Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't fault it. Came out of hospital unable to walk. Now I am fit for discharge today.
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Review from Betty H (Resident) assisted by family/friend published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fire door adjacent to F3 is extremely noisy - slams shut. Better stimulation needed at weekends. Front door security is excellent. Staff are extremely friendly and polite but at busy changeover times, can be slow.
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Review from Margaret R (Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very kind and very helpful. The therapy team got me back walking and home.
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Review from Janet T (Wife of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From management to cleaner, excellent.
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Review from M S (Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly good, at times could have been better with gentler help and speaking.
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Review from Mary B (Respite Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most members of kitchen staff very helpful, a few not so.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Westgate House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 76 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 74 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Westgate House Care Centre is calculated as follows: ( (731 Excellents x 5) + (122 Goods x 4) + (36 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 892 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westgate House Care Centre is based on 74 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 74 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nancy

Nancy Currie

Job Title: Home Manager Joined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westgate House Care Centre to verify any information. View our terms and conditions. Westgate House Care Centre has an Enhanced Service - more info.