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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from Shirley C (Resident / Service User) published on 19 May 2017 Submitted via Postal Card
Overall Experience

Everyone was very caring and helpful.

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Review from Steven M (Resident / Service User) published on 19 May 2017 Submitted via Postal Card
Overall Experience

The staff are good and they got me up and walking in no time at all. Food is good, rooms are nice and the home is nice and clean.

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Review from G F (Resident / Service User) published on 19 May 2017 Submitted via Postal Card
Overall Experience
Everything here was decent.
Food facilities, friendship.

It was a lovely experience.

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Review from M R (Resident / Service User) published on 19 May 2017 Submitted via Postal Card
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Yes, I have been made comfortable and the staff are all very nice. Some particular members of staff were very helpful and could not fo enough for you. Thank you once again for getting me back on my feet.

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Review from Donald L (Resident / Service User) published on 17 April 2017 Submitted via Postal Card
Overall Experience

The staff have been magnificent 24 hours and always willing to assist.

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Review from Julie T (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card
Overall Experience
Staff are very kind.
All staff are very polite and look cheerful.
Food - dreadful - what a shame.

Lucky and very nice to be able to make hot drinks - much appreciated.

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Review from M B (Resident / Service User) published on 4 April 2017 Submitted via Postal Card
Overall Experience
Short term therapy/physio following broken pelvis.
Initially, no weight bearing and in one week I was full weight bearing.
Very disappointed with a lack of management at the time of discharge.
Promises made that medication would be organised at the time of discharge in bubble packs or discharge would be delayed.
A family member had to resolve this as no bubble pack was provided and a loose bag of medication was given and incomplete.

A second pack of loose medication had to be collected by the family member.

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Review from Joan C (Resident / Service User) published on 30 March 2017 Submitted via Postal Card
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I have been looked after Ok thanks. I have been well satisfied.

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Review from John T (Resident / Service User) published on 29 March 2017 Submitted via Postal Card
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A great experience and I am sorry to leave.

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Review from Gladys N (Resident / Service User) published on 29 March 2017 Submitted via Postal Card
Overall Experience

A very nice welcome, didn't feel a bit out of place. Staff polite at all times, even when I was stroppy. Food was good, tried to please everyone.

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Review from Michael G (Son of Resident) published on 20 March 2017 Submitted via Postal Card
Overall Experience

The care and compassion shown to my father was wonderful. The staff were friendly and caring to all of us. We felt that we received end of life care as a family. The food was individual to my father's needs. The cleanliness of the building was of a high standard. The visiting doctor was very kind and caring. We cannot praise this care/nursing home highly enough.

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Review from Geoff A (Husband of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience
My wife has been in the home for 2 years now. I chose the home after a preliminary visit thinking I will not get better than this. I still believe that to be true.
The staff are excellent and very dedicated. The "management" are very approachable and responsive.

We have been very lucky.

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Review from Gillian A (Niece of Resident) published on 10 March 2017 Submitted via Postal Card
Overall Experience

My aunt was in Westgate for 2 years and we visited at different times. On entry to reception, there was always a warm welcome. All facilities, her room, food etc were of a high standard. From management to cleaners, all staff were polite and helpful. This care home I would definitely recommend.

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Review from Duncan (Son of Resident) published on 6 March 2017 Submitted via Website
Overall Experience

Both my Mum and Dad are residents at this Care Home.

The care they both receive on a daily basis is excellent. Every member of the care team provides excellent service.

I score the home highly in every category ... but it is difficult to comment on the value for money aspect ... both my parents are self-funding and my Mum has recently been declined Continuing Health Care by the NHS. As a result, my parents monthly care bills are £8000 !!

If my parents had their care paid for/or received funding assistance, I would have no hesitation in saying it was great value for money ... but in these circumstances, I can't really comment.

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Review from J L (Resident / Service User) published on 7 February 2017 Submitted via Postal Card
Overall Experience

The ideal centre for rehabilitation after leaving hospital.

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Review from Janet O (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card
Overall Experience
My mother was suffering from parkinson's disease and dementia and was transferred from hospital, bed bound following a disinfection. Only in Westgate for 3 and a half months, first 7 weeks, mum very confused and with the staff's patience and excellent care she became very settled and enjoyed living here.
All the medical and caring staff handled her complicated medical condition very well and were excellent at handling the medical services, neurological consultant, parkinson's nurse dementia nurse, wheelchair service, physio and local GP.

All staff at home were caring, helpful and very supportive to residents and relatives. I have no complaints on any front, died in home and treated with utmost dignity and care.

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Review from Chris B (Son of Resident) published on 21 February 2016 Submitted via Website
Overall Experience

My father stayed at Westgate Care Centre for about four weeks before he sadly passed away. The building appears well designed and rooms are a good size and there are several communal lounges on each floor for residents to go to. The building appears well maintained and clean, it does not feel like an institutional building like some care homes. The en suite toilets have good access, there are also large bathrooms for supported washing. The care staff I encountered appeared friendly and helpful, although they were sometimes difficult to find. The staff to resident ratio does not appear great but probably average. My dad reported that the staff were nice but waiting times after the call bell was pushed could be prolonged. Food appeared good quality and the menu choice was also good. There are visiting occupational therapist and physiotherapist with a gym and kitchen. Overall would I recommend Westgate? Yes I would.

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Review from Zoe (Granddaughter of Resident) published on 27 January 2016 Submitted via Website
Overall Experience

Westgate house care home cared for my lovely Nanny for 3 years, she suffered from ill health and dementia. All the staff at Westgate are amazing, kind, friendly and so loving to all the residents. From the nurses to the cleaners and everybody in between, we couldn't have asked for better care for our nanny. She was looked after and loved by all the staff just as her family would have. We cannot thank everybody at Westgate enough for all you did for our wonderful Nan who sadly passed a few weeks ago.

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Review from Tony D (Resident / Service User) published on 26 November 2015 Submitted via Postal Card
Overall Experience

Good welcome. Pleasant and helpful staff. Staff carers not always help when needed due to shortage. Good menu but food not always hot. Often after meal drink forgotten. Rehab staff very helpful. Good facilities in home. Problem with maintenance - took over a week to get w.c flush repaired. Situated in a pleasant, quiet area. Helpful to visitors. In general much better than some homes I've heard about.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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