Wilton House Nursing & Residential Home

73-77 London Road, Shenley, Radlett WD7 9BW
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9.3 35 Reviews
  • Wilton House Nursing & Residential Home, Radlett
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Show Wilton House Nursing & Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1006
  • Self-Funded Residential Dementia Care: from £1064
  • Self-Funded Nursing Care: from £1574
  • Self-Funded Nursing Dementia Care: from £1720

These prices are only a guideline, please contact Wilton House Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alina Muhamed (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
Are you the Owner/Manager of Wilton House Nursing & Residential Home? View your Advertising Options

Wilton House Nursing & Residential Home Reviews (35)

9.3

Wilton House Nursing & Residential Home has a Review Score of 9.3 (9.314) out of 10, based on 7 reviews in the last 2 years.
Over all time Wilton House Nursing & Residential Home has 35 reviews.

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Date Published
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Reviewer Connection to Wilton House Nursing & Residential Home
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Total of 35, showing 1-20
Review from Eva M (Wife of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Wilton House for 4 weeks. I am very happy with the care he is receiving. He has complex issues, both physical and mental, and can be very demanding at times. The manager and all the staff are very caring, compassionate and have lots of patience. I think the staff all do an incredible
job. As well as looking after him so well they always have time to talk to me. I would highly recommend Wilton House to anyone who is seeking residential/nursing care for themselves or their relative.
Reply from Magdalena Buruiana, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by all the team.

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Review from A E (Son of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident until very recently when she passed away. The care she received over the 2 years she was at the home was fantastic. I always found the staff extremely helpful and caring. I can only thank them so much for looking after my mum.
Reply from Magdalena Buruiana, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by all the team.

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Review from Manvindarjit A (Husband of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's, young onset dementia with Lewy body at an advanced/severe stage. She is extremely well cared for at Wilton House Nursing and Residential Home. I am very grateful to the manager, the nursing, care, catering, housekeeping, maintenance and the administration staff in the manner
they provide for not just my wife but all residents. Caring for the residents is what everyone focuses on but the team at Wilton House extend the care to the family of the residents with outstanding empathy. This is from my personal experience as I visit my wife daily and have done so over the past 30 months that my wife has been at Wilton House.
I note the rating is limited to 'Excellent' but it is my opinion that Wilton House and the team are rated 'Outstanding'.
Reply from Magdalena Buruiana, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by all the team.

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Review from Georgina K (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wilton House Nursing Home has been amazing.
My elderly mother (87) has dementia and is unable to walk.
The manager and staff have been outstanding in caring for my mum.
They have been kind, compassionate, caring and supportive of all her needs.
The registered nurses have always given her medication
on time in a professional and caring manner.
They have kept my mum happy and comfortable.
Thank you to you all.
Reply from Magdalena Buruiana, Administrator at Wilton House Nursing & Residential Home

Thank you very much for your lovely review. I will pass your kind comments on to the staff looking after your mum.

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Review from Gary L (Cousin of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very fortunate to have our 2nd cousin be a resident of Wilton House care home in Shenley.
The love, kindness and care that he is receiving for his dementia condition could not be better.
The management and staff are always happy, polite and helpful, they create an environment of calm and peace.
We
cannot find any fault with the care home, we are so lucky that Wilton House is there for our family resident and our wider family in particular.
The Wilton House manager, leads by example, which filters down to all the staff, we cannot speak too highly about her and her team.
May this wonderful place continue with such excellent care.
Our deepest thanks and gratitude from next of kin, 2nd cousin and from all our family.
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Review from Fran M (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are beyond blessed that our mum was placed here after a spell in hospital. From the very first calls with the management team, we have only ever received the best of care, communication, kindness, love and attention for our dear mum who is sadly passing with dementia. She has a lovely room with all
her personal belongings and pictures up. The nurses are so compassionate to her needs and their love and care for her is so evident in the way they speak and treat her they bring a smile to her face which is so beautiful to see and her comfort and dignity at this sad time is paramount to them. Nothing is too much trouble for them. They also care and support us as relatives. We receive regular updates via phone or email. They also really listen to what mum likes and do her eyebrows and lipstick for her which is so lovely. Their attention to detail for her is so special. We can’t highly recommend this beautiful place enough and we feel so lucky she’s in their best safe wonderful care. Thank you all from our hearts.
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Review from Leesen M (Son of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to praise the most welcoming and friendly staff at the Wilton House and Residential Home. As soon as I stepped into the Reception a member of staff was there to greet me and show me exactly where to go to meet my mother. My mother is housed in a most beautiful private room for her
to rest in. The Nursing Home is extremely clean and secure. A checking-in and out system is in place. Security codes are required to enter the floors in the Home and also to exit the building, so in a security sense, this is first class. The staff and everyone who works in the home are just simply warm and so welcoming. They all treat my mother with such respect and love as if she were their own mother. Nothing is too much trouble when you ask for anything and to contact the home by telephone is no problem at all. My mother is cared for in the most loving way possible. And she is regularly checked upon through the day time and night. I can very highly recommend this Nursing Home to everyone.
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Review from Chris C (Son of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Wilton House cared for my father for the last 7 months of his life, and he passed away there in September ’23.
My father had advanced Alzheimer’s. He had been through a very difficult year and as soon as he entered Wilton House it was clear that it was the right place to deal with his
challenging needs.
The team were wonderfully caring and professional. My father was very well looked after and his dignity was maintained throughout. When we visited we were always made to feel very welcome and the staff went out of their way to make us, and my father, comfortable.
When the end-of-life period came, the nurses were amazing. We were kept fully informed of everything that was happening and what we could expect. They were caring for my father, but also for his family as we went through this difficult time.
We cannot thank the manager and staff at Wilton House enough for everything they did for my father at the end of his days.
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Review from Julia C (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They took great care of my dad in his final year. I appreciated the kindness, care, and compassion the team at Wilton House showed towards my dad. I am grateful that they were able to provide a respectful and caring environment where my dad's needs were met. His care team showed him patience and tenderness
throughout his time there. The care home manager is especially dedicated to her work and her residents. It is clear that she genuinely cares for her residents (and their families).
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Review from Colleen P (Daughter of Resident) published on 16 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very settled at this care home. He has advanced dementia and usually recognises me. No one else visits him so it is wonderful that the caring staff keep him busy with lots of activities as well as rest. They have fed him up in the last 2 years as he is quite slender usually. I can't praise
them enough for caring for my dad so much. All of the staff including the admin staff know who he is.
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Review from Laura K (Daughter of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of Wilton House; their manager and her fantastic staff. They’ve looked after my mum now for around 2 years. She arrived at Wilton House severely underweight. And then, a recent dementia diagnosis and simply had no desire or ability to live independently anymore. We thought
she might not have long to live. Not the case. The manager and her staff intensively looked after mum on arrival. 24 hour care. They literally nursed her back to health. True professionals with care at the heart of what they do- changed my mums life and ours as a family. They gave care, mental support, medical intervention and knew how to bring mum back to us. Care my sister and I could not. Now my mum is back to a fantastic weight. All her meds are in place to support her well-being. Because of this, her dementia is progressing much slower than we expected. Always proactive with her care planning; we know exactly what’s happening and are kept updated. A wonderful care home.
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Review from Robert C (Brother-in-law of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a lovely relatives meeting. It was good to meet other relatives of the residents and exchange experiences with them. It was also good to meet other members of the team and hear plans for the future.
Another advantage was that ideas for future support could be discussed.
All this was done in
a lovely environment and friendly atmosphere.
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Review from Jackie C (Friend of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we age, many of us will become increasingly dependent upon others. For a carer, it can be a thankless task that calls for a unique blend of strength, character and compassion. Carers are special people to whom we owe a not inconsiderable debt. My friend was not an easy person to look after. He was
once a very capable and contributing member of our society who could not easily accept that he was no longer the person that he was when younger. A huge thank you to the manager, for managing his remaining days with such warmth and compassion, which afforded him the dignity that he rightly deserved as his days became shorter and fewer.
“Never doubt that a small group of thoughtful, committed citizens can change the world: indeed it’s the only thing that ever has.”
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Review from D A (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an interim review. My mother moved into Wilton House on the 14th of February 2023 and is still a resident there. I have been heartened by the treatment my mother has so far received, and by the kindness shown towards her and my family. I have been impressed by the attitude of the manager and
staff; everyone we have been in contact with has gone out of their way to help us. I live over 200 miles away, and when I have not been able to visit my mother, the staff have kept me updated by email as to my mother's health and are quick to respond to my requests for any updates on her condition.
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Review from F W (Niece of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunt was moved to Wilton house this month. In the ten days that she was in your care, she couldn't have been looked after better. All the staff on the lavender floor and management made us, the family, feel at ease. You will forever be in our gratitude. I would highly recommend this care home to
anyone looking to move a loved one with dementia. The care that is given to all their patients and their families is outstanding.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind review. It was lovely to meet you all and we do appreciate your feedback. I will pass your comments on to the staff.

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Review from L W (Nephew of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt was admitted last Thursday to Wilton House ten days ago on palliative care. Unfortunately, she passed away.
The staff and the nurses and the manager went above and beyond for my Aunt and for us as a family, the support they gave our aunt and us as a family and how caring and thoughtful they
were is unmeasurable and they made the last ten days so much easier, for my aunt and us as a family.
We as a family are so grateful and indebted to them for their care and commitment to easing our loved ones' pain and ours. Thank you!
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by all the team.

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Review from Lynda F (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Wilton house since 2020. Though the pandemic and up to today I have found all the staff to be extremely supportive and very caring towards my mother and myself and my family.
No one wants to go through losing their loved one, especially over a long period but knowing
you have a wonderful team looking after mum and always there for us makes the process that much easier to deal with. Thank you so much to all
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by the team. We all love caring for your mum, she is a beautiful lady and always puts a smile on our faces. Kind regards

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Review from Margaret R (Sister of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the time you come into the home, the reception staff are kind, helpful and friendly. My brother is always happy and well looked after. If I have ever had any concerns they are dealt with almost immediately. The carers are kind and patient, the home is always clean and tidy as are all the residents.
The food is really nice and varied. The manager is always approachable and hands-on with the residents and reassured us all that it is what's best for our loved ones.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Dear Margaret,
Thank you for your kind words it is very much appreciated by all the team and I will pass on your comments.

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Review from Barbara H (Daughter of Resident) published on 26 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father became a resident in January this year. It was very difficult for me to accept this, as to me his dementia deteriorated quite quickly. I must express my gratitude and thanks to the manager and the rest of the staff who have taken really good care of my dad and helped me through this experience.
My dad is well looked after and happy and has built up a nice relationship with one of the carers
Thank you all.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your review, we appreciate your comments and I will pass them on to the staff caring for your dad.

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Review from David N (Son of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum celebrated her 98th Birthday last Friday. She and our family have lived with Dementia since 2014. We moved her to a local care home. After five years of steady deterioration, variable moods, anger and constant demands, followed by a stay in hospital due to a care home accident, we were hit by Covid,
and the care home closed. We had to move her again, but the second care home could not cope with her moods, instability, always calling, not eating or sleeping, and with their huge costs. In August 2020, we found Wilton House Nursing home. Their care and concern from her first day were total in so many ways. Within the first few months, she had stabilised more than in her first years of the condition, with real nursing care and allowing Mum to be herself and not part of a crowd. She has no memory of her previous life, and the staff are her family who gets on better than I do. Many can tell of their story, which highlights this terrible condition but will be made easier at Wilton with their care.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you very much for your lovely review. I will pass your kind comments on to the staff looking after your mum.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Wilton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Wilton House Nursing & Residential Home is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) ) ÷ 83 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.386 Points relating to the number of positive Reviews for Wilton House Nursing & Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 7 Positive Reviews ÷ 10.2 = 0.686
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wilton House Nursing & Residential Home

What types of Care is Wilton House Nursing & Residential Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wilton House Nursing & Residential Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Wilton House Nursing & Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Wilton House Nursing & Residential Home to the centre of Radlett?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wilton House Nursing & Residential Home to verify any information. View our terms and conditions. Wilton House Nursing & Residential Home has an Basic Service - more info.