Wilton House Nursing & Residential Home

73-77 London Road, Shenley, Radlett WD7 9BW
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9.3 35 Reviews
  • Wilton House Nursing & Residential Home, Radlett
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1006
  • Self-Funded Residential Dementia Care: from £1064
  • Self-Funded Nursing Care: from £1574
  • Self-Funded Nursing Dementia Care: from £1720

These prices are only a guideline, please contact Wilton House Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alina Muhamed (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (51)
Are you the Owner/Manager of Wilton House Nursing & Residential Home? View your Advertising Options

Wilton House Nursing & Residential Home Reviews (35)

9.3

Wilton House Nursing & Residential Home has a Review Score of 9.3 (9.314) out of 10, based on 7 reviews in the last 2 years.
Over all time Wilton House Nursing & Residential Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wilton House Nursing & Residential Home
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Total of 35, showing 21-35
Review from M Y (Wife of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was diagnosed with Alzheimer's disease in 2016. He was moved to Wilton House after four months in hospital. He is now bedridden and can't speak. From day one, Wilton House gave us a good impression. The manager is very open and friendly. The staff are very kind and helpful. The place is always
clean and tidy. The atmosphere is calm and peaceful. Should you have a request, the nurses and carers are always at hand. Our recent meeting was handled fairly and professionally. My husband was very frightened and disorientated at the hospital, but since he is at Wilton House he has actually started to smile again and he even knows who I am. He is so much happier now and we, as a family are so grateful to know that he is so well looked after.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words it is very much appreciated by all the team and I will pass on your comments.

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Review from Gemma D (Daughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently had his care plan review, and he suffers from dementia. I can not fault the staff at the home. They have looked after my father for two years, and their support has been amazing. Not just for him but for myself too, when dealing with his deterioration. All medical information and
details of his ongoing care are very clear. Regular reviews are conducted and documented. They really have a fabulous, caring team.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words. We are glad to have been able to help you as well as your dad. I will pass your comments on to the staff involved in his care.

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Review from Catherine H (Daughter of Resident) published on 23 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff have been fantastic with my dad as, unfortunately, his dementia causes him to be quite angry and aggressive at times and I know they have worked so hard to settle him, which finally happened and he is calmer and settled now.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your review. We are glad your dad seems to have settled in with us now. I will pass your kind comments on to the staff involved in his care.

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Review from Annabel W (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The rating I have submitted is for the overall service of the team.
The home listens to all concerns or worries you may have about your relative and will act on any proposals or submissions of improvements.
The caring attitude of all staff across the whole facility is outstanding.
The team at the
home is led by a good manager and this is displayed throughout the environment of the home.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your kind words. It is important to us that we offer support to the family as well as the residents. I will pass your comments on to all the staff.

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Review from Darran W (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum was diagnosed with dementia in late 2020, like many families I did not know how things would progress. When it became clear that the home-care option was no longer viable earlier this year, my mum was finally transferred to Wilton House, after an extended hospital stay. Whilst moving my
mum into long-term care and coming to terms with the decision is one of the hardest things I have ever done, all of the staff at Wilton House have gone out of their way to make the process as easy as possible and welcome my mum into her new home. The manager and all of her staff are always so friendly and my visits often descend into fits of laughter, which is a very rare thing. The level of personal commitment and dedication they show is exceptional and clearly evident throughout and I thank them for all of the kindness they show my mum. I cannot recommend them highly enough.
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you for your review, I will pass your comments on to everyone involved in your mum's care. We are pleased we have been able to get her settled in and we all look forward to your visits.

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Review from Melania I (Daughter of Resident) published on 1 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Words are not enough to express how grateful I am for this place and for this team. My mum's life changed after her heart surgery, coma and hospitalisation for long period of time. I was struggling myself with finding solutions and give the best for my mum and yet, I cannot believe my mum was sent to
this amazing place. Each person in the team brings value to the care. I was reticent leaving my mum to go in a place like this as I've always believed that my mum deserves the best. But I couldn't ask for more, Wilton House and its team is the best place for my mum to be. My mum is well, she recovered in only a few months, she is brilliant and she is happy and this is the most important for all of us. I recommend Wilton House, the manager, all the caring team and the entire staff! Thank you so much for all you are doing for everyone!
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Review from Jane D (Wife of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
So many thanks to the manager and her great staff. They have given care to my husband for several months now, not without great difficulties which they have overcome with compassion as well as medical care. Their liaison with the family is good. Whenever the family have visited or spoken via WhatsApp
video link, my husband has looked well cared for which is obviously very important to us. They also make us feel very welcome when the family have visited and have always done their utmost to help when we have phoned.
Again, many thanks from us all to all of you!
Reply from Lesley Foster, Administrator at Wilton House Nursing & Residential Home

Thank you, your review is very much appreciated. We know how important it is to the family to be kept informed. I will pass your comments on to everyone involved in your husband's care.

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Review from S C (Son of Resident) published on 25 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care provided for my mother who has dementia, is off her feet and can be uncooperative. Mother needed nursing care after hospitalisation when it became apparent she was beyond the capabilities of the residential home she was in previously. Mum is very happy in Wilton House,
she feels safe and loved. It is reassuring to know my mother is in a safe place and is getting the right level of care. I cannot praise the staff enough, they are saints!
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Review from Ann B (Daughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for supporting our mother at this very difficult time. Since arriving her whole demeanour has changed, from being very negative and depressed to now being more like herself, a stable and engaging person. This is all down to the high level of care and support she is receiving from all the staff.
We would not hesitate to recommend this nursing home.
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Review from Sue B (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was moved to Wilton House in October 2020, at which time, she was confused, upset and unwell. Within three weeks of the wonderful care that she receives at Wilton House, I started to glimpse 'my' mum again.
The family atmosphere has given Mum such pleasure. She knows all of her carers and nurses
and they have made enormous efforts to make her feel welcomed and loved. The kindness and understanding that Mum has received has made such a difference to her.
As a family, we have lost my dad (they were married nearly 60 years) and my younger sister in the past few years. Mum has all her photographs and belongings around her and feels completely at home. There is only Mum and I now, and the care that Mum receives, gives me the opportunity to be her daughter again, instead of her carer, which is an enormous relief.
As a relative, I am always treated with great kindness and respect and I really cannot praise the management and staff highly enough. Thank you so very much!
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Review from Julie C (Daughter of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was a resident at Wilton House from last March, the Manager and staff have all been very caring and helpful throughout this time. The care she received was at a very high standard. The grounds are immaculate and the home is very clean and bright. Wilton House clearly have the residents
needs at the heart of their service. We would not hesitate to recommend this nursing home.
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Review from Gary H (Son of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Mum came to Wilton House Care Home six weeks ago after a hospital discharge for a broken hip. She arrived there in a very restless and fragile state and needed 24/7, 1-1 care initially. The staff have treated her with great respect and love throughout her stay. The Registered General Nurse in
charge was born to be a carer and has overseen a great improvement in Mum's mental and physical health as she continues to grow stronger. It's so very hard to see my Mum the way she is, and to be honest Wilton House has been a total godsend for me. I find visiting Mum a delight and the staff are always in hand to provide updates with a warm smile to make me feel at home. I would recommend Wilton House to anyone looking for a loving caring environment for their relative. Thank you so much.
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Review from Lynda F (Daughter of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident of Wilton House back in January 2020 with dementia and Parkinson’s. My brother and I were concerned about Mum being in a home for the first time, but we didn’t need to be, as the staff are amazing.
Mum had settled in so well; then Covid hit us all, the manager and all the
staff were amazing. Closed the home down quickly to protect the residents while keeping all the families up to date with any changes. Organised video calls so we could keep in touch with our loved ones. I can’t thank them enough knowing Mum was being cared for and looked after so well. Through this whole experience, I’ve come to know these amazing people who went above and beyond for all of us. It’s so lovely to be able to go and see Mum again and to be able to say thank you in person to an amazing team. If you are in the position of needing to find a nursing home for your loved one, visit Wilton House, you won’t regret it. Thank you to the manager and all the caring, professional amazing team at Wilton House.
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Review from Mairead F (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the exceptional care my mother receives at Wilton House. She has been a resident for 18 months and is very happy and content there. Staffing is excellent: the residence is immaculate and the skills of all workers are first-rate. Staff take a lot of time to ensure my mum
receives nutrition and enjoyment whilst eating; the food is fresh and very well-prepared. My mum is bedbound now, but carers go out of their way to include her in a variety of stimulating activities. All members of staff are friendly and dedicated to giving residents the very best care possible. This is a home where staff sincerely care for the residents, and they all know each individual resident very well; my mum feels loved and safe there. The management is superb: very knowledgeable and always available to answer questions. The professional nursing care is also of a remarkable level. I could not recommend Wilton House more highly.
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Review from Elaine C (Daughter of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Wilton House for three years, the loving care she receives from the staff is exceptional, she is so happy whenever I visit. She isn't an easy person to give care to but with their expertise and coaxing, she is always immaculate. She doesn't eat well but again, with
coaxing her to drink her milkshakes, she manages to maintain a good weight. I could not give my mother the care she is receiving from Wilton House and am so happy she is in a safe, clean happy environment. The Manager is professional at all times, she is always on hand if you need to speak to her and you can see her love for the job and her residents, I would like to personally thank the manager and my mother's Key Worker for keeping her safe, all the staff have gone above and beyond during these challenging times. Wilton House is spotlessly clean in all areas, a lovely bright nursing home with a great feel to it when you walk through the door.
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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Wilton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Wilton House Nursing & Residential Home is calculated as follows: ( (77 Excellents x 5) + (6 Goods x 4) ) ÷ 83 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.386 Points relating to the number of positive Reviews for Wilton House Nursing & Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 7 Positive Reviews ÷ 10.2 = 0.686
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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