Elvy Court Care Home

200 London Road, Sittingbourne ME10 1QA

Close to the centre of Sittingbourne, Elvy Court is a well-established home serving those who need residential, dementia, nursing, respite or end-of-life care.

Every person is regarded as an individual with their own life story and treated with sympathetic care and dignity.

Staff endeavour to keep up to date with imaginative uses of the internet in 'Memory Care'.

Maintaining contacts with the local community is regarded as vital and the home raises money for local charities.

Activities include dancing, going on trips down Memory Lane and generally getting out and about.

All food is cooked on the premises. It is balanced and delicious. Staff can cater for any special diet.

Group: Avery Healthcare Group

Person in charge: Hari Sehmbi (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Over 65 Years. Ages 65+.

Single Rooms: 55

Shared Rooms: 0

Rooms with ensuite WC: 55

Weekly Charges Guide: Personal Care Single from £960 (These prices are only a guideline, please contact Elvy Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elvy Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 out of 10 for Elvy Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Elvy Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Elvy Court Care Home is calculated as follows: ( (111 Excellents x 5) + (61 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 178 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.909 Points relating to the number of positive Reviews for Elvy Court Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 10 Reviews ÷ 11 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Elvy Court Care Home has a Review Score of 9.5 (9.499) out of 10 and an Average Rating of 4.6 out of 5 from 15 Reviews over all time


Average Ratings

  • Excellent
    9
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elvy Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elvy Court Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I found the care home very supportive and staff very good.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife has Alzheimer's disease and has been a resident for over two years, in that time we were lucky to have the lady that was the manager. Elvy Court felt like home for both my wife and me, that is how it has been and how I would like it to continue, a home. The staff have all been fantastic to both my wife and me. The staff are to me, both friends and family, it is home to my wife, long may that continue.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Very caring, nothing is too much trouble to help residents and also visitors. Thank you so much.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very caring and professional. It's sometimes difficult to cater for everybody's likes and dislikes, but they do try hard.

The rooms are freshly decorated and clients can have their possessions around them. I believe this helps. The staff organise events to encourage clients and visitors to mix socially. These are always a success. Well done.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Helpful staff, particularly happy with the safety and security aspect.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very pleased with overall care sometimes slightly understaffed.

How likely would you be to recommend Elvy Court Care Home? Likely

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Average Rating:   4.3 out of 5

Made to feel welcome, staff are friendly and polite. Have not used any activities, can't give an opinion.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

On behalf of our family, please would you accept our most grateful thanks to everyone within the Elvy Court organisation for the wonderful care and compassion shown to dad whilst he was in the comfort of your nursing home the past 14 months. Can we also say thank you so much for, without exception, our family and friends were always made really welcome on our visits, treated very warmly and considerately by the staff. My dad, whether seen on Facebook or on our visits, we saw him contented and most often with that lovely smile that we all knew so well. Thank you so much.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My uncle was at Elvy Court, the care he was given was excellent. Staff were always friendly very polite and approachable. They were always able to answer my questions professionally. The home always smelt clean and was well kept. My uncle always looked clean and tidy and shaved every day.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very homely decor. Greeted by friendly reception staff. The carers and nurses are always on hand to help and have a genuine passion to care.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was transferred to Elvy Court following a fall at her own home in which she broke her hip, and despite surgery, my Mother was unable to regain her ability to self-support. Advanced vascular dementia and increasing inability to eat, meant that she was unable to return home.

The staff and management at Elvy Court gave my Mother excellent patient-centered care, keeping her as comfortable as was possible and making every effort with huge patience to assist with her meals. Her room was clean and well equipped for her needs and it had a pleasant outlook. As frequent visitors, all family members were met with friendship from the staff and in my Mothers last days, we were made to feel welcome to spend anytime day and night at our mother's bedside, with the use of the staff kitchen to make ourselves drinks as and when we needed them.

My sister and I had visited all care homes in the area ahead of our Mother being admitted into Elvy Court and are absolutely certain that we had made the right choice.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My Mum was resident at Elvy Court for 7 years. The care was always good, but since the new manager was appointed, the quality of care and the atmosphere of the home has improved so much. The staff are absolutely amazing, caring, welcome, polite and always helpful. My Mum's medical condition started to deteriorate and Mum had the best care we could ever wish for. The manager was so involved in her care and she comforted us as much as she could. We just knew Mum is in very good hands. A big Thank you to everybody for all you kindness and care .

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father was resident at Elvy Court for short period of time. The staff were brilliant, making him to smile every day and making us feel home. The manager was so supportive and professional we couldn't ask for more. When Dad passed away shea was with him and this gave us so much comfort. A team of Angels.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved in just before Christmas from another care home. The transformation in her has been remarkable. Before Christmas on my last visit to her at her old care home she was lifeless and difficult to understand what she was saying. Now since moving and just a few weeks she is a joy to go and visit. Happy, plenty to say and very funny. Things to do in the activity room, off down into Sittingbourne town center, even being taken to the pub for lunch. Everyone working at the home are very friendly and you can see that they really care. They only disappointment is she did not move here two years ago. Thank you all very much.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We chose this home after looking at about five others. The lady in the office gave us all the information/price we needed and this was on a weekend! She showed us around. The move from hospital to the home on the homes part was efficient. From day one we were welcomed and my mum was settled in well. The room was clean and tidy and kitchen staff were all professional and very caring. They kept us all well informed of mums condition. In her last days she was treated with great care and dignity as were we. I would recommend this home 100%.

How likely would you be to recommend Elvy Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Awards / Recognitions

February 2018

April 2017

2013 GB Care Awards Finalist

Recipient: Elvy Court Care Home

Date: Tuesday 30 Apr 2013

more details

2013 GB Care Awards Finalist

Recipient: Elvy Court Care Home

Date: Tuesday 30 Apr 2013

more details

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