Elvy Court Care Home

200 London Road, Sittingbourne ME10 1QA
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9.6 93 Reviews
  • Elvy Court Care Home, Sittingbourne
Nestled in a serene residential area of Sittingbourne in Kent, Elvy Court Care Home offers a peaceful retreat. A leisurely stroll takes you to the vibrant town centre, with convenient connections across Kent. The longstanding Elvy Court care team, many of whom have been part of the staff for over a decade, has cultivated a reputation for warmly welcoming and reassuring residents and their loved ones. Couples and companions are welcomed to live together in the home.

Residents experience unwavering, 24/7 care, companionship, and compassion from a dedicated team of professionals. Equal dignity and respect are extended to everyone, with active encouragement to maintain relationships and fully participate in social activities.

The nursing home in Sittingbourne features spacious bedrooms, each equipped with an en-suite toilet and hand wash basin. Some ground-floor rooms open onto the garden, providing a tranquil connection to nature. Multiple lounges offer spaces for social interactions, activities, or quiet moments. The café serves as a popular spot for morning coffee, providing opportunities to meet with friends, both old and new. Completing the offerings, the home features a hair salon and cinema room.
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Care Provided by Elvy Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1550
  • RESPITE Self-Funded Nursing Dementia Care: from £1550

These prices are only a guideline, please contact Elvy Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Elvy Court Care Home Reviews (93)

9.6

Elvy Court Care Home has a Review Score of 9.6 (9.628) out of 10, based on 38 reviews in the last 2 years.
Over all time Elvy Court Care Home has 93 reviews.

Overall Experience
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  • 30
  • 1
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Date Published
  • 93
  • 15
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  • 38
  • 55
Reviewer Connection to Elvy Court Care Home
  • 41
  • 13
  • 8
  • 5
  • 5
  • 3
  • 3
  • 2
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  • 2
  • 1
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  • 1
  • 1
  • 1
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Total of 93, showing 41-60
Review from S F (Son of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a while, the staff are all very caring, friendly and are looking after my mum brilliantly.
Thanks for all their hard work, it’s very much a home atmosphere for all of the residents.
Reply from Louise Vickers, Manager at Elvy Court Care Home
We are so glad that you, Mum, and the rest of the family feel at home at Elvy, I will pass your lovely comments onto the care team.
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Review from Jan C (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident from September 2022 to December 2022, when she sadly passed. I can not speak highly enough of the care and attention my mother received during her short stay. Mum was treated with respect and dignity by all medical and support staff and this care was extended to me at critical
times before, during and after Mum’s last days. Mum did not have dementia and her mind was alert, but her body was failing and she needed frequent medical care, which was provided to the highest standard.
There is an open-door policy with senior management, which gives instant peace of mind. The atmosphere is warm, friendly and efficient. As a relative you quickly become part of the Elvy Court family; there is a lot to be said for a friendly face and a kind word during tough times. There is a lively programme of activities and the food is varied and tailored to individuals. The biggest compliment I can pass on is that Mum said she felt safe which meant the world to me. It’s a special place!
Reply from Louise Vickers, Manager at Elvy Court Care Home
Thank you for your review, I will pass your kind words onto our team, we are sorry for the loss of your mum but are glad we were able to both support you and her through her final days.
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Review from M G (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in September 2019.
The staff are very kind and attentive.
They are also very kind to me.
I visit Mum regularly up to several times a week and I definitely make my own self at home as they have a nice coffee machine and often biscuits/cakes for visitors.
My mum does have issues eating
but the staff will always ensure an alternative is available and are happy to make toast/omelettes.
I am very grateful to all at Elvy Court.
Mum is much salted since being here, and she falls less and does not have to go into the hospital regularly as the staff can deal with everything there. I am happy that mum is well looked after and safe.
Reply from Louise Vickers, Manager at Elvy Court Care Home
We are so glad both you and Mum feel at home at Elvy Court, I will pass your kind words onto the staff team.
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Review from L F (Daughter-in-law of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring, the activities at the home are amazing and staff go above and beyond to ensure the residents are able to take part in different opportunities.
Reply from Louise Vickers, Manager at Elvy Court Care Home
Thank you for your kind review we are glad your mother-in-law is enjoying her time at Elvy Court.
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Review from Sheila G (Sister-in-law of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The person I am writing about is 96 years old, she has dementia, she doesn't know me anymore, I am sad for her that her world is so small now. But for me, Elvy Court is the best thing that happened to her. For me, it represents kindness and care to my sister-in-law and also to me. So I say a big thank
you to all of the staff. My sister-in-law, have the porridge and coffee.
Reply from Louise Vickers, Manager at Elvy Court Care Home
Thank you for your kind comments. I will pass them on to the team; we are glad your sister-in-law felt safe and well cared for at Elvy Court.
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Review from Jayne L (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and do a great job looking after our dad. They have been working hard to help him gain some weight as now only on liquid meals. We as a family are going through a lot with my sister as she has terminal cancer, they are always there for a hug and to talk to which we all really
appreciate.
Reply from Louise Vickers, Manager at Elvy Court Care Home
We are so sorry that the family is going through such a difficult time at the moment and are glad that we can be of some help. I will pass your lovely comments on to the team
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Review from Mandy R (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad arrived in Elvy Court on the 4th July 2022. Unfortunately, he passed in May 2023. But, for the last year of his life, he was cared for 24/7. All staff involved could not have done any better to look after his complicated needs. The staff go above and beyond in making sure all the residents are
clean and just well looked after. My sister and I said it was an extension to our own family. Without their devotion, our dad's time in a care home could have been so much different. They encouraged him up most the time, when he was not poorly, to sit in the lounge so he could interact with other residents or just have a change of scenery. It was not easy as Dad could not walk or feed himself anymore, which meant that he had extra needs. Again, thank you Memory Floor Team (days and nights teams). Many thanks again and we would recommend anyone needing care or a residential/dementia home to enquire about Elvy Court. Thank you again.
Reply from Louise Vickers, Manager at Elvy Court Care Home
I am sorry for your loss. It was a pleasure to be able to care for your dad. Thank you for your review, I will ensure to pass your kind words on to the Memory Floor care team.
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Review from R P (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Elvy Court are all caring and attentive. My father's personal care is of a good standard and I have noticed a general improvement in service since the new manager has been in post. I have not been invited to a 1 -1 meeting to discuss dads care and would welcome this opportunity. The activities
do not seem to happen on dads floor.
Reply from Louise Vickers, Manager at Elvy Court Care Home
Thank you for your kind review, I will pass your comments on to our staff. I am sorry that you have not been invited to review your father's care plan and will address this with the team in our daily…read more
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Review from Phil C (Partner of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home very good. Staff are pleasant and friendly. Management are very approachable. My partner is very happy and contented.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are delighted to hear that your partner is happy and contented living with us in the loving care community that we…read more
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Review from E W (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elvy Court showed absolute respect and care toward my mother from the moment she arrived. Starting from first contact with the management team, reception to the nursing team and beyond - everyone showed an active interest in my mother's care and well-being. The care was also extended to the family visiting,
making sure we were kept informed at all times. I can't thank them enough for the dignity and care they provided to my mother.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the…read more
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Review from Christine F (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the staff at Elvy Court Care Home are amazing, kind, considerate, hard-working and fully committed to their job. Unfortunately, some, mainly the agency, staff sometimes let the home down and our experience has been that on these occasions our mother's daily care can suffer.
My mother loves
all of the permanent staff members and they are excellent with her as she can shout when they are doing her personal care.
The supervisors/nurses on the dementia floor work very hard to ensure that the residents are well looked after, again some of the agency staff can let them down. I believe that it would be beneficial to have someone in charge overall of the residents' daily care, not nursing needs, to visit the residents every hour to ensure they have been cleaned properly after every meal, they are positioned correctly in the bed and they have drunk enough during the day.
Reply from Louise Vickers, Home Manager at Elvy Court Care Home
Thank you, both for your review and for trusting us with the care of your mother, I will pass your kind words on to our care team.
Although we are fully staffed at Elvy Court we do occasionally need…read more
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Review from D B (Niece of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting with our aunt and sat in the coffee room. Very pleasant area comfortable and airy. Coffee and biscuits are a lovely gesture. Felt like we were in a popular coffee house.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are pleased to hear that you enjoyed your visit to our home. Our housekeeping team take great pride in making the home…read more
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Review from Roger M (Relative of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in Elvy Court for over a year and I have been very satisfied with the care she has received in that time.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We would like to thank you for your kind words, your feedback is truly invaluable to us and our staff team. Best wishes,…read more
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Review from Carole B (Daughter of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care and attention my father receives; all the staff are caring, approachable, and nothing is too much trouble.
The rooms are light, airy and clean.


The only failing I find is the parking, after travelling for two hours it is frustrating to then have to find somewhere else

to park.
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Review from A I (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father's needs are met with every care and dignity that is possible to give. Every visit we are met with good vibes always. Dad always is clean and happy and enjoys the meals he receives and the attention the care workers give him. So far we have no complaints, very satisfied with the home.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an…read more
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Review from Maureen I (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Elvy Court for over 18 months now and is very happy there. Admittedly the first few months were extremely hard for him (and us) due to covid restrictions. Unable to visit at the beginning we relied on telephone conversations to check his well-being and the staff couldn't
have been more helpful. Dad is approaching his 100th birthday and although completely compos mentis is getting physically weaker. Both my brother and I are so grateful for the loving care he received from all the staff and can never thank them enough for all they do for him. He is a man of few words but we know he thinks very highly of those who care for him. Elvy Court is now like an extension of our family and all the staff (management, reception, admin, nursing, carers, and catering) are willing to talk to us about Dad and any concerns we may have. We as a family are so grateful that we chose Elvy Court to take care of Dad.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star review. We would like to thank you for your kind words regarding the care your father has…read more
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Review from Christine L (Daughter of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elvy Court Care Home is very friendly and the staff are amazing considering the challenges they face. The management and indeed all staff are always ready to listen. We have had a few minor issues that are being dealt with. Mum is so happy and often says if she can't be at home this is the next best
place and that she is looked after so well. This means so much to us. Thank you Elvy Court.
Reply from Ryan Farrelly, Marketing Assistant at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne. It is a pleasure to care for your mother and to have her as part of our community. We are delighted to hear such positive…read more
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Review from A M (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elvy Court is amazing. I've had 2 relatives in the home. Staff are caring and kind and that goes for all the staff. Elvy Court has a homely feeling which is what it should be like. We are very happy and would recommend this home to anyone needing 24-hour care. A fantastic job everyone does.
Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home in Sittingbourne and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our…read more
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Review from Raj S (Son-in-law of Resident) published on 9 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to this care home a couple of months ago. I was dubious at first sending him to a nursing home, however, given his complex health needs, we had no option other than to have him reside in a nursing home. I have been very involved with his health needs and have a very good medical/health
care understanding, it gives me the ability to truly understand how well this care home is performing.


I've met many staff at Elvy Court from management, nurses, care staff, cleaners, front of house, kitchen staff and I have been very impressed by the service, attentiveness and willingness to help. You can speak to any member of staff, and they will personally know Dad, his habits and his needs, which is impressive as he is not treated as a resident number there. They've been transparent, open to suggestions, answer all my questions, however, most importantly, go above and beyond care expectations, where others in the industry will do the bare minimum.


Thank you all at Elvy.

Reply from Rachel Aran, Marketing Administrator at Elvy Court Care Home
Thank you for taking the time to review Elvy Court Care Home and for your fantastic five-star review. It is a true pleasure to have your father as part of our loving, care community, and we are…read more
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Review from Sarah K (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my mum first went to Elvy Court, the staff were very friendly, approachable and eager to bond with family members. In the last 12-months, there has been a high turnover of staff, and the staff/patient bond isn't what it was. Staff and management are very standoffish with the exception of a couple
of individuals. In the last 4-months, there have been two incidents regarding my mum, which have resulted in the social services people and police being involved. The end resort being one member of staff being dismissed. These incidents were very distressing and at no point have I received an apology from Elvy Court or the group. It's almost like the matter has been dealt with so move on.
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Current Review Score: 9.6 (9.628)

Overview of Review Score

The Review Score of 9.6 (9.628) out of 10 for Elvy Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.628 for Elvy Court Care Home is calculated as follows: ( (300 Excellents x 5) + (115 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 438 Ratings = 4.628
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elvy Court Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Costel

Costel Bonghene

Job Title: Home Manager Joined: 2025

Costel is the Home Manager at Elvy Court Nursing Home. With over 14 years of experience in the healthcare sector, he brings a strong clinical foundation and a proven leadership track record across a range of care settings, including acute medical units, specialist care services, and elderly residential and nursing care.


Having joined Elvy Court in 2021, he worked closely with the residents, families, and staff to ensure the highest standards of care and compliance are consistently met. He was proud to step into the role of Home Manager in 2025, where he now leads a passionate team of over 70 dedicated professionals. Together, they are committed to delivering safe, personalised, and compassionate care that enhances quality of life and promotes dignity, independence, and wellbeing.


Costel is focused on driving continuous improvement, empowering the staff, and nurturing a supportive environment where everyone feels valued. Elvy Court is a warm and welcoming home, and he looks forward to meeting you and sharing what makes the community so special.

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