Chestfield House, Whitstable, Kent
Chestfield House, Whitstable, Kent
Chestfield House, Whitstable, Kent

Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.

Group: Nicholas James Care Homes Ltd

Person in charge: Elizabeth Springett (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 31 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 23

Shared Rooms: 4

Rooms with ensuite WC: 14

Weekly Charges Guide: Nursing Care Single from £900 , Nursing Care Shared (per person) from £850 (These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time.

Parking:

Car Park on site.

Latest Care Quality Commission* Report on Chestfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Chestfield House has a Review Score of 9.6 (9.642)

The Review Score of 9.6 (maximum of 10) for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Chestfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.642 for Chestfield House is calculated as follows: ( (102 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 151 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chestfield House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestfield House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestfield House

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My stepfather spent the last months of his life there and we could not have asked for better care. The home was spotless (and did not smell!) and the staff courteous, respectful, caring and kind to the end. It was always nice to see the more active residents smiling...that was one of the first things we noticed when we visited.

Nothing was too much trouble for the staff and at a difficult time for the family, they took an enormous burden off our shoulders.

Thank you.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since November whilst waiting to go to my son in Surrey. I have been treated very well and if I could pick the home and staff I would.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always clean, very helpful. Any information was given when required. When our loved one was ill a doctor was available immediately. The food was amazing and he had planned activities booked.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Chestfield House for 7 years and 2 of those are borrowed time. The staff take great care of my mother and if it wasn't for the good team the manager has around her my mother would not still be with me. They are very caring and are always there for me as well.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My parent has been in this home for a year and the care has been fantastic. My parent is bed bound but has no evidence of developing any form of pressure sore. The skin is intact not even scuffed a true feat of excellent nursing care.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife spent just a few weeks in Chestfield House before she passed away. In the time she was in their care, she received outstanding treatment and nothing was too much trouble for all the staff to make her final days as comfortable as possible.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

After over 18 months care I am very happy with how my father is being looked after. The staff are consistently friendly, helpful and responsive to our requests. My father can exhibit challenging behaviour and the staff I have come in contact with appear to be very kind and empathetic towards his needs. His en-suite room is the minimum size. Father chooses to avoid joining in with others despite valiant efforts on behalf of staff.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has been a resident at Chestfield House for fifteen months.
She is very settled and happy despite her diagnosis of Dementia and her separation from her loved ones.
This is due to the care and compassion she receives daily in her new home.
As a family, we too are reassured by all staff and feel supported at this difficult time. We wouldn't want mum to be anywhere else.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care provided to my Nan by the team at Chestfield House is second to none. Since she moved into the home 6 months ago I have always been struck by the friendliness and level of care that my she has received.

Prior to arriving at Chestfield House my Nan had been in other care homes and her experience had not been great. I am pleased to say that all this changed when she arrived at Chestfield. She is so well cared for, both emotionally and physically and is the happiest I have seen her in years.

Thank you to everyone at Chestfield House for the work you do to look after my Nan and all your other residents. It is rare to find such excellent all round care and I am delighted that my Nan is looked after by you all.

Thank you from a very grateful family.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A pleasure (if this sort of visit can be) to visit, welcomed and talked to by staff, always the same whatever time we visit.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

My mum has been in Chesterfield House just over two years, she is well cared for in every way. Good food, good personal care, the staff are very good with her, she has dementia, they are patient and kind. The manager is very easy to talk to and understanding. I never worry that mum is ok because she is always happy, they have got to know mum and her ways and care accordingly. Very pleased.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A well run home that responds quickly to difficulties that arise from unplanned absenteeism. There is a core team of experienced carers who provide nursing cover at short notice when required. Food is provided by an experienced chef, but quality is influenced adversely at times by the suppliers selection of produce of which she has no control. The level and style of activities provided appear adequate for residents needs.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My uncle who is a disabled war veteran, fought with the Parachute regiment at the Battle of Arnham, has been cared for at Chestfield House for the last three years. He is an amputee with failing eyesight, requiring sensitive and caring nursing. Apart from providing excellent professional care, I have always been impressed by the warmth and friendliness of the staff looking after him and the homely atmosphere at Chestfield House. I am very grateful for this as he reaches the end of his life. The cook would always enquire as to his preferences with a soft diet, I have been kept informed of his personal requirements by the nurses and feel confident to be able to ask and discuss issues with the manager.

How likely would you be to recommend Chestfield House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

November 2017

April 2017

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Care Home Idol 2016

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