Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
Review Us
9.8 110 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
Show Chestfield House on the Map

Care Provided by Chestfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Contact Chestfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chestfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (110)

9.8

Chestfield House has a Review Score of 9.8 (9.758) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 110 reviews.

Overall Experience
  • 89
  • 20
  • 1
  • 0
  • 0
Date Published
  • 110
  • 7
  • 16
  • 42
  • 68
Reviewer Connection to Chestfield House
  • 38
  • 28
  • 8
  • 8
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 110, showing 1-20
Review from Steven C (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manju and her team of nurses, carers are always friendly, kind, helpful and supportive. They understand each resident is an individual and has their own personal characteristics and needs.
Communications are responded efficiently and professionally. Visitors are always welcome, and the team are always
flexible to visitors needs.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Abi D (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a nursing home for your loved one is an incredibly daunting situation to be in. My family viewed a number of homes when deciding where best to place our Grandmother who needed palliative care. When we viewed Chestfield House we all agreed almost immediately that it was the best place to care
for Grandma. It is the staff that make this place stand out. The manager, nurses and all of the staff were so warm, kind, professional and knowledgable. Importantly, they were always available to speak to in person or on the phone. They really listened to us and responded to Grandma's complex needs, treating her with such care. When she reached the end of her life, staff were so compassionate to us as a family and to Grandma.
The nursing home itself feels like a home. There are lots activities to participate in, both as residents and family/friends. Food was always of good quality.
These are staff who genuinely care and I actually miss seeing them every day.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your wonderful feedback. We truly appreciate it and are glad to know you're happy with our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N H (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Chestfield House nursing home, both to my mum in her final few months and to us as a family, has been excellent. The staff are very caring and committed. This positive staff culture undoubtedly comes from the top, Manju the Manager. We saw this in practice with how she is creates
a respectful and even fun atmosphere for staff (e.g. Curry Lunch event - staff brought in food, dressed, danced for residents etc) - but always with a steely eye on patient/resident care. You can tell that she, and the whole staff, take pride in their jobs. I also discovered that several staff have been there for many years which, in his sector, is unusual and a very good sign.


The building isn't the most modern or purpose built, although rooms are light and relatively large. But the staff care is what really matters. We'd visited others locally when choosing a home, and this one stood out with its friendly and positive atmosphere. Highly recommended.

Reply from Manju Joy, Manager at Chestfield HouseThank you so much for your kind words and for taking the time to share your positive experience. We're delighted to hear that you're happy with the care and support provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie E (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the home or the services provided by the amazing staff. The team were so caring and kind to my mother during her stay at Chestfilef House. The team are very welcoming and the facilities, activities and food were just all brilliant.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo M (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Chestfield House for a few months but in that time she received the care, compassion and dignity we hoped for. All the staff, from the managers down, treated our whole family with genuine kindness and respect at what was a very difficult time. We can never thank them enough and would
not hesitate to recommend Chestfield House.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally B (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Chestfield House in March 2025 for palliative care. The staff are all amazing and made myself and family so welcome. We couldn't have asked for better care for our mum, when mum passed away there in August 2025 the staff were so supportive and caring. Thank you all so, so much.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven W (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been great at looking after my mum. They were considerate and kind at all times. I was always welcomed at the home when I went to visit.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your review, we value all feedback as this helps us to improve our service where required.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark P (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely warm friendly staff - nice location and property. My mother received excellent care. We valued the fact that we could visit her at any time, and being local, this meant that we could call regularly. Mum was always well-presented, which meant a lot to us.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your review, we value all feedback as this helps us to improve our service where required.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike L (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Chestfield House many months ago for end-of-life care after the hospital stopped all his medication and discharged him. From the time he arrived he has received great care and gradually gained weight and improved health, though still frail. The Manager and staff are so attentive
and empathetic. My wife and I feel they are all friends now after many visits. The staff are all welcoming and cheer my father up with cheeky banter which he can dish out himself too. Dad is kept warm and comfortable and he raves about the food, even saying the roast potatoes are the best he's ever had! The meals are so much better than hospital food which is great to know. We cannot thank the manager, the Nurses and all the other staff enough for how they are looking after Dad and his needs. Regarding my individual gradings, the only fours are because his room is a little small and for some reason always at least 25 degrees or more, but no big problem.
Cannot fault anything else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia W (Wife of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found from the first visit Chestfield House was very homely the atmosphere was calm and quiet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip S (Friend of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Chestfield House in December 2024. From day one he was treated with great care and compassion, all the staff I came into contact with were friendly and helpful, nothing was too difficult. The nursing staff were always available and approachable.
My friend's room was clean
and well maintained.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93yr old Mother was a resident from May 2024 until February 2025 and over that period the manager and all her team at Chestfield House have been simply marvelous with their kind, attentive and sympathetic care they provide.
There are no visiting times, just turn up when ever you want (if late at
night let them know), with this in mind, mum was always dressed, washed and in clean bedding right up to the end. Through Mum's health ups and downs, the staffs and doctors communication has from day one been excellent, we never felt out of the loop.
Thank you for everything.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen A (Son of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all of the staff for their kindness, dedication and professionalism while caring for my late father. His stay was short but at that time he was clean and tidy with fresh clothes every day, and his room was always clean. I would also like to thank them for their friendliness and
patience with us both. I was able to visit any time during the day which was a huge bonus. It is extremely well run and the staff and management should be very proud of themselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Brother of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brilliant staff and care from start to finish, always willing to go the extra mile.
I would like to say, if I was I the same situation again I would recommend Chestfield House in a heartbeat.
My brother's final weeks was made more comfortable by the professional help he received here.
Many thanks
to all involved in his final days.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth G (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, understanding and friendly staff. My dad was looked after with respect and kindness. The management team and nursing staff were excellent. It was a difficult time and the staff were always available.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M U (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident at Chestfield house since February 2019, even though his quality of life has diminished through old age and his medical condition over the years, the care he receives at the home is excellent. He is always clean and tidy, the clothes are laundered and returned promptly. His dietary
needs are meet and reviewed regularly. All the facilities and residents rooms are clean and tidy, they may be a little dated in decor, but very homely rather then being like a hotel room that you would visit whilst taking a holiday, you are allowed to bring your own personal belongings to help make it more personal to each individual resident. The staff are very caring, accommodating and friendly, nothing is too much trouble, there are regular activities for the residents to join in if they wish to, majority of the staff have been their since my father arrived, so that alone speaks volumes. The home is very family orientated you can visit or ring anytime.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola A (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Chestfield House for a month before she sadly passed away. Her room was clean, comfortable and we were allowed to bring anything we wanted in to personalise it. The manager, and her staff were caring, respectful and kind to mum and all her family members, who were made to feel welcome any
time. Mum's personal care was excellent and every day her clothes were changed, laundered and returned.
Overall I was very happy with the care mum received and would recommend Chestfield House to anyone looking for a nursing home. At a difficult time, the manager and the staff made sure mum was as comfortable as possible and I am very grateful for that.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to leave such a thoughtful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L B (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, kindness and compassion cannot be faulted. The staff have a difficult job, but showed nothing but gentleness and thoughtfulness throughout. I can never thank them enough for looking after my poorly mother and supporting me as well. With regard to accommodation, to be honest, the home is in
need of updating in respect of furniture, sleeping etc. Overall, I am very happy with the care my mother received in the final days of her life. The staff deserve a medal.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback, I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen C (Daughter-in-law of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law, sadly, died on 1st October at the grand old age of 104!! She had been a resident in Chesterfield House for nearly 6 years. She arrived in December 2018 for end of life care. But the staff had other ideas and within a year she had gained weight and was happy and definitely, thankfully,
was nowhere near end of life. The management and nursing teams made her last years so full and happy. She loved every minute she was there and loved every member of staff. I really cannot thank them enough for the unbelievable work they do. Long may it continue.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking time to leave a review, we are so pleased our home has impressed you in all areas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff were friendly, caring and supportive, could not do more for my mum while she was there under palliative care. While the staff were excellent, I feel the whole building could do with a complete upgrade, although I felt comfortable that my mother was secure. Can't praise the staff
enough.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback, I will share this with the rest of the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Chestfield House is calculated as follows: ( (372 Excellents x 5) + (91 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

No image found

Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

Frequently Asked Questions about Chestfield House

What types of Care is Chestfield House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestfield House have?

There are 23 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Chestfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestfield House to the centre of Whitstable?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestfield House to verify any information. View our terms and conditions. Chestfield House has an Enhanced Service - more info.