Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.8 118 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
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Care Provided by Chestfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Contact Chestfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chestfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (118)

9.8

Chestfield House has a Review Score of 9.8 (9.803) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestfield House
  • 41
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Total of 118, showing 1-20
Review from Sandra A (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Chestfield House for 2 weeks respite, As we were trying to care for her at home. This relief was noticeable very quickly. Mum loved the room & the bed. The staff & nurses were friendly & very kind to Mum. I was able to be a daughter & not a carer. The same for my Dad. Her last few days
were tough & heartbreaking but made all the more less stressful by the love & attention she received from everyone. They are a wonderful team and should all get a payrise! Thank you so much.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home. We sincerely appreciate your kind words and are truly pleased to know that you had a positive experience with our care and services. It means a great deal to our team to hear that our efforts made a difference. We remain committed to providing compassionate, high-quality care to all those we serve.
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Review from Tracy I (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to Manju and the team of Chestfield House, for your kindness and compassion to not only to Ian, during his last few days but to ourselves, the family.
We feel very grateful he was able to come to you, to be cared for. Your home is clean, fresh and most of all homely. Every member of staff,
were friendly and smiling every day.You made a very difficult time, a little bit easier.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
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Review from Gloria H (Wife of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was treated with dignity, respect and care by all the staff during his stay, as were our family.
I was treated particularly well, being fed and watered while visiting my dying husband. The food was nice with plenty of variety.
The home is spotlessly clean and I could not fault it.
There
are plenty of activities too for those who wanted it.
Reply from Manju Joy, Manager at Chestfield HouseThank you sincerely for your kind words and for taking the time to share your positive experience. Were truly delighted to know that youre happy with the care and support you received. Your feedback means a great deal to our team.
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Review from Ian H (Son of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care of the staff at chestfield house, expert attentiveness and compassion, food was obviously cooked fresh and looked delicious, very friendly approachable staff who cannot do enough for you! Dad had a very comfortable last few days of his life and his care was brilliant.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your thoughtful feedback. Were pleased to hear that you were satisfied with the care and support provided. We appreciate you taking the time to share your experience.
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Review from Jane M (Friend of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend is a resident and is so well looked after and happy here.
The staff are always pleasant and helpful.
I care very much about my friend and as long as she is happy then so am i.
And a bobas that we are always asked if we would like a nice cup of tea
Reply from Manju Joy, Manager at Chestfield HouseThank you for your thoughtful feedback. Were grateful you took the time to share your positive experience and are pleased to know you are satisfied with the care and support provided.
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Review from Jenny B (Niece of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and manager were extremely kind and supportive to my aunt. I would have no hesitation in recommending the home.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your wonderful feedback. We truly appreciate it and are glad to know you're happy with our care.
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Review from Leanne R (Great-Niece of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the staff and management at Chestfield House. From the moment we arrived, it was such a warm and welcoming environment. My aunt was treated with the utmost dignity and respect, and every aspect of her care was thoughtfully provided. The team went above and beyond to ensure her comfort
and wellbeing, and that gave us complete peace of mind. I would highly recommend Chestfield House to anyone looking for compassionate, professional care in a truly caring setting.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your wonderful feedback. We truly appreciate it and are glad to know you're happy with our care.
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Review from Caroline M (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's down to the manager and wonderful staff team at Chestfield House that my dad was able to live his final years in a caring home environment, where all residents are treated with the utmost care and genuinely valued as individuals. My dad really appreciated their kindness and humour, and I felt supported,
knowing he was safe, happy and well looked after.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your thoughtful feedback. Were grateful you took the time to share your positive experience and are pleased to know youre satisfied with the care and support provided.
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Review from Steven C (Son of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Manju and her team of nurses, carers are always friendly, kind, helpful and supportive. They understand each resident is an individual and has their own personal characteristics and needs.
Communications are responded efficiently and professionally. Visitors are always welcome, and the team are always
flexible to visitors needs.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home.
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Review from Abi D (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a nursing home for your loved one is an incredibly daunting situation to be in. My family viewed a number of homes when deciding where best to place our Grandmother who needed palliative care. When we viewed Chestfield House we all agreed almost immediately that it was the best place to care
for Grandma. It is the staff that make this place stand out. The manager, nurses and all of the staff were so warm, kind, professional and knowledgable. Importantly, they were always available to speak to in person or on the phone. They really listened to us and responded to Grandma's complex needs, treating her with such care. When she reached the end of her life, staff were so compassionate to us as a family and to Grandma.
The nursing home itself feels like a home. There are lots activities to participate in, both as residents and family/friends. Food was always of good quality.
These are staff who genuinely care and I actually miss seeing them every day.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your wonderful feedback. We truly appreciate it and are glad to know you're happy with our care.
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Review from N H (Son of Resident) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Chestfield House nursing home, both to my mum in her final few months and to us as a family, has been excellent. The staff are very caring and committed. This positive staff culture undoubtedly comes from the top, Manju the Manager. We saw this in practice with how she is creates
a respectful and even fun atmosphere for staff (e.g. Curry Lunch event - staff brought in food, dressed, danced for residents etc) - but always with a steely eye on patient/resident care. You can tell that she, and the whole staff, take pride in their jobs. I also discovered that several staff have been there for many years which, in his sector, is unusual and a very good sign.


The building isn't the most modern or purpose built, although rooms are light and relatively large. But the staff care is what really matters. We'd visited others locally when choosing a home, and this one stood out with its friendly and positive atmosphere. Highly recommended.

Reply from Manju Joy, Manager at Chestfield HouseThank you so much for your kind words and for taking the time to share your positive experience. We're delighted to hear that you're happy with the care and support provided.
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Review from Stephanie E (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the home or the services provided by the amazing staff. The team were so caring and kind to my mother during her stay at Chestfilef House. The team are very welcoming and the facilities, activities and food were just all brilliant.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.
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Review from Jo M (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only at Chestfield House for a few months but in that time she received the care, compassion and dignity we hoped for. All the staff, from the managers down, treated our whole family with genuine kindness and respect at what was a very difficult time. We can never thank them enough and would
not hesitate to recommend Chestfield House.
Reply from Manju Joy, Manager at Chestfield HouseThank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.
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Review from Sally B (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Chestfield House in March 2025 for palliative care. The staff are all amazing and made myself and family so welcome. We couldn't have asked for better care for our mum, when mum passed away there in August 2025 the staff were so supportive and caring. Thank you all so, so much.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
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Review from Steven W (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been great at looking after my mum. They were considerate and kind at all times. I was always welcomed at the home when I went to visit.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your review, we value all feedback as this helps us to improve our service where required.
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Review from Mark P (Son of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely warm friendly staff - nice location and property. My mother received excellent care. We valued the fact that we could visit her at any time, and being local, this meant that we could call regularly. Mum was always well-presented, which meant a lot to us.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your review, we value all feedback as this helps us to improve our service where required.
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Review from Mike L (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Chestfield House many months ago for end-of-life care after the hospital stopped all his medication and discharged him. From the time he arrived he has received great care and gradually gained weight and improved health, though still frail. The Manager and staff are so attentive
and empathetic. My wife and I feel they are all friends now after many visits. The staff are all welcoming and cheer my father up with cheeky banter which he can dish out himself too. Dad is kept warm and comfortable and he raves about the food, even saying the roast potatoes are the best he's ever had! The meals are so much better than hospital food which is great to know. We cannot thank the manager, the Nurses and all the other staff enough for how they are looking after Dad and his needs. Regarding my individual gradings, the only fours are because his room is a little small and for some reason always at least 25 degrees or more, but no big problem.
Cannot fault anything else.
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Review from Julia W (Wife of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found from the first visit Chestfield House was very homely the atmosphere was calm and quiet.
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Review from Philip S (Friend of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Chestfield House in December 2024. From day one he was treated with great care and compassion, all the staff I came into contact with were friendly and helpful, nothing was too difficult. The nursing staff were always available and approachable.
My friend's room was clean
and well maintained.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
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Review from P M (Son of Resident) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93yr old Mother was a resident from May 2024 until February 2025 and over that period the manager and all her team at Chestfield House have been simply marvelous with their kind, attentive and sympathetic care they provide.
There are no visiting times, just turn up when ever you want (if late at
night let them know), with this in mind, mum was always dressed, washed and in clean bedding right up to the end. Through Mum's health ups and downs, the staffs and doctors communication has from day one been excellent, we never felt out of the loop.
Thank you for everything.
Reply from Manju Joy, Manager at Chestfield HouseThank you for your kind feedback. I will share this with the rest of the team.
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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.803 for Chestfield House is calculated as follows: ( (392 Excellents x 5) + (78 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 478 Ratings = 4.803
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

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Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

Frequently Asked Questions about Chestfield House

What types of Care is Chestfield House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestfield House have?

There are 23 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Chestfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestfield House to the centre of Whitstable?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestfield House to verify any information. View our terms and conditions. Chestfield House has an Enhanced Service - more info.