Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.7 104 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, CCG, KCC,P RIVATE
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (104)

9.7

Chestfield House has a Review Score of 9.7 (9.741) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 104 reviews.

Overall Experience
  • 84
  • 19
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Date Published
  • 104
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  • 42
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Reviewer Connection to Chestfield House
  • 35
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  • 8
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  • 5
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  • 1
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Total of 104, showing 41-60
Review from D F (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was only there a few weeks but the care and consideration shown to my father and family members were of a high standard by all members of the staff. Thank you all for looking after us all at a difficult time.
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Review from Wendy S (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff and the care home manager enough for all the care and attention given to my mum over the last 5 years and in particular the last few weeks of her life. My mum was bedridden, vulnerable and in the early days she was very confused but throughout her time there, she was treated
with great care and attention.
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Review from Les P (Husband of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was only there a few weeks but the care and consideration shown to my wife, myself and my family were of the highest standard and I cannot thank all members of the staff enough for the very professional and friendly care that my wife received.
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Review from Maria H (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care provided to my dad for the last three months was exceptional. Suffering with dementia, the staff were able to effectively communicate and understand his needs. My thanks to all of the staff but in particular, the care home manager and senior nurse who not only cared for my dad but also myself
and other family members in a kind, compassionate and supportive manner.
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Review from C H (Son-in-law of Resident) published on 30 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were all very caring and attentive The lead nurses were always well informed of the care that was being provided and the home
The manager was always keen to engage and make sure the care being given was correct and they were also very supportive of us. The home was being repainted whilst
we were there.
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Review from Sylvia F (Niece of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second time one of my loved ones has used Chestfield House Care Home. The staff treated both as part of a loving family. I was told by both "thank you for finding the home. The staff are lovely".
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Review from Peter S (Husband of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very accommodating in all ways. The place looks tired although was having a facelift towards the end of stay.
Staff were very friendly and would go out of their way to help, very well led by the main two.
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Review from Ann S (Niece of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the fact I live in Bournemouth, I only visit my aunt three times but closer family members visited more frequently.
My aunt accepted she was bedridden and had to be in a nursing home. She had nothing but praise for the staff and the care she received. When I visited I could see how much they
thought of her and they were so kind to us. I cannot answer all the ratings as I did not visit that often.
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Review from Paul K (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team provided my father with care and support during his last couple of years when he was at his most frail and vulnerable. He was treated with patience and dignity and the team communicated how he was getting along and were really quick to tell us every time he became poorly. We
were concerned about how he would fair in a care home but the team made his final time peaceful and made sure he was well looked after. Thank you to all the team and those that work at the home.
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Review from Suzanne C (Great-Niece of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the perfect place for Auntie. It started with the excellent professionalism of the manager who takes an interest in the medical care as well as the admin of the home. Then the nursing and care staff who treated Auntie not only with respect but as a friend, spending time chatting to her about
TV, books and whatever else she wanted to talk about. And not forgetting the kitchen staff who tried to tempt her even with goodies when she did not feel like eating and being as accommodating as possible. She was full of praise for the staff and loved looking out at the flowers and birds in the garden.
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Review from Julie B (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Chestfield House Care Home were the nicest and most caring we could have ever imagined would be looking after our mum. Mum was made very comfortable for her end of life and the staff took such great care of her every day. Mum was treated with dignity which allowed her to pass peacefully.
Chestfield
House was so unbelievably clean that we were very satisfied with the quality of care this care home provides.
The staff greeted us every day at whatever time we arrived with warmth and compassion.
Thank you all so much.
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Review from Lesley L (Niece of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie was at Chestfield House Nursing Home from September 2022 until she passed away on the 4th of January 2023. All the staff at the nursing home were fantastic with Auntie, from management to the cook. Everyone demonstrated amazing care, empathy and, above all, my aunt was treated with the dignity
a 95-year-old lady deserved.
I have the utmost admiration for everyone at Chestfield House and although the building is very old it has a warm, comfortable feel that felt like home. Auntie was happy in the last months of her life and I always felt welcomed. The team never failed to keep me informed of her progress and any issues that arose. I am very grateful to Chestfield House for making her last few months the best for her. Thank you all so much.
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Review from Sheila C (Wife of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was lucky enough to secure a place in the home for my husband to receive his end-of-life care. The care he received was excellent. The staff responded to his needs which varied from day to day and treated him with respect and dignity. At end of life, his children and grandchildren were visiting from
abroad and we were always welcome and treated with great kindness. I include all staff in these comments as the domestic and catering staff were as important to his care as the manager, nurses and carers.
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Review from Keith L (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Chestfield House from September 2022 until she passed away after a stroke in January 2023. The manager and the whole team were fantastic. My mum had been in another care home as well as a prolonged visit to hospital, and Chestfield was a different class. The staff were caring, respectful
and empathetic, and my mum's time there, albeit relatively short, was the happiest period of her final years. Mum was a fussy eater, but the food was great and she really appeared to enjoy it. The rooms are certainly not at 5-star hotel standards, but they are nice, clean and in my mother's case, bright. She was very comfortable there. My family and I are very grateful to the manager and her team, they made Mum very comfortable and that made us very comfortable. I'm going to give everything the highest rating. I feel that they genuinely did the very best for my mother, and in gratitude the least I can do is give them the very best from me. Thank you to everyone at Chestfield.
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Review from T H (Son of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home did a fantastic job of looking after my dad and even my mum when visiting my dad. The staff were really lovely and helpful, and the food was fantastic. The care my dad received was wonderful.
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Review from C M (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I chose this home for the excellent nursing care. Knowing when my mother needed it she would be well cared for like my father had been ten years ago.
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Review from Yvonne B (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Chestfield House Care Home from August 2021 until June 2022 when she passed away.
The staff here are amazing and genuinely care about the residents. Mum often said how lovely they are. The food is super too - Mum had a good appetite so always looked forward to mealtimes. A massive thank
you from me.
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Review from Jeremy C (Son of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the nursing staff showed care and compassion during my fathers end of life care at Chestfield House. I felt that everyone did their level best to keep Dad comfortable at all times and there with him at passing. If you want to mee an "angel", you will find several at Chestfield House! I did. Thank
you.
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Review from Michael C (Son of Resident) published on 1 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad sadly passed away yesterday after only nineteen days at the home. We knew when Dad went in that it wouldn't be long as he was deteriorating quickly but the staff at the home could not have been better. They looked after Dad with care and respect and we genuinely feel that he could not have got
better care elsewhere. He was especially difficult to look after because he was blind and deaf, which made it difficult for the staff to communicate with him, especially as they did not know him before he went in. I would also like to thank the staff for the way that they treated my mum. When Dad went in, he was supposed to be ten days in isolation because of the Covid rules, but because he was so poorly, they let Mum in two days early. Although they let her in, they waited until I could go in with her on the Thursday before they talked to us about our expectations, wishes and what to expect. Again, they did this with care and compassion, not only for my dad but for my mum as well.
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Review from Christine K (Wife of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Chestfield House Care Home for four years. He is now totally bedbound and relies on carers for his every need.
During lockdown, when I wasn't able to see him for a year, I was extremely reassured that he was ok because a member of staff held the phone so I could FaceTime him
several times a week. I was so grateful that the home made that possible.
That's just one instance of their compassion and care for my husband as well as myself. The staff and management are always so kind and welcoming.
My husband is always clean and clean-shaven, he is always treated with dignity and respect, as are all residents. It's surprising how much you can hear staff communicating with residents while not being aware of being overheard!
I would have no hesitation in recommending Chestfield House to anyone looking for a home for their loved one and have done so in the past.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Chestfield House is calculated as follows: ( (364 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 468 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

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Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestfield House to verify any information. View our terms and conditions. Chestfield House has an Enhanced Service - more info.