
The care mum received at Chesterfield was excellent. Nothing was too much troubleEileen J(Daughter of Resident/Service User)

I was impressed with how good and organised this home is. I couldn't find a fault.Francesca R(Daughter-in-law of Resident/Service User)

Nothing was too much trouble and she was always treated with dignity and respect.Eileen J(Daughter of Resident/Service User)

The care mum received at Chesterfield was excellent. Nothing was too much troubleEileen J(Daughter of Resident/Service User)

I was impressed with how good and organised this home is. I couldn't find a fault.Francesca R(Daughter-in-law of Resident/Service User)

Nothing was too much trouble and she was always treated with dignity and respect.Eileen J(Daughter of Resident/Service User)

Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.
Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
Care Provided by Chestfield House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person centred care
The price(s) shown are provided by the care home. Contact Chestfield House for full pricing details and T&Cs.
Contact Chestfield House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Manju Joy(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: -1
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (4)
Visiting
- Visitors welcome at any time.
Parking
- Car Park on site.
Chestfield House Reviews (127)
Chestfield House has a Review Score of 9.8 (9.816) out of 10, based on 40 reviews in the last 2 years.
Over all time Chestfield House has 127 reviews.
The manager and her staff provide outstanding service and support for their clients with inclusion of the families, my Nan was only there for a relatively short while but whilst she was there the whole team were fantastic.
Thank you so much for your wonderful feedback, I shall pass your thanks on to the team.
Her room is very comfortable and warm, although she doesn't partake of all the activities that are on offer very often, she does like to watch the other residents.
Chestfield House has taken so much pressure off us as a family.
Visiting is 24-7 so we can enjoy our time with her and know she is being looked after very well and professionally.
Thank you for your kind words and for taking the time to leave us your review.
It quickly became apparent to us, that the manager and her entire staff weren't just professional people carrying out their duties, but were a well-managed team, working together to give each resident the best possible care. They did so always with a smile, dignity, and compassion.
This care and attention was afforded not only to Mum but to any family and friends that visited.
No request was too much trouble for any of the staff.
I can only offer my heartfelt thanks to the entire team, at a difficult time for us, it was a pleasure knowing each and every one of you.
I would recommend Chestfield House to anyone without any hesitation.
We are extremely grateful for your feedback and I will share this review with our team.
From the very first time Muim set foot in the care home, they could not do enough for her. The manager and every one of her staff were amazing. The whole place had a friendly welcoming vibe to it. The care Mum got was the best we could wish for. Had a lovely room and she was very happy there and was treated with utmost respect and dignity. I can't thank everyone enough for everything they did for not only her but also every visitor.
Thank you for your review, we value all feedback as this helps us to improve our service where required.
The staff could not have been kinder and understanding to both his and our needs such wonderful staff, thank you.
Thank you for your kind words and taking the time to leave us your review.
My mother-in-law had a very difficult final 14 months due to ill health. The home did everything it could to improve her quality of life during this time and keep her as comfortable as possible. They made her visitors welcome and always greeted everyone with a smile. We are very grateful to the staff involved for their care and patience.
Thank you very much for the care home review and your kind words.
Lovely friendly staff, my stepmother was well looked after and happy here. Staff always nearby and available. Would highly recommend. Visitors always felt welcome, tea and coffee offered. Nice place.
Thank you also for your positive comments regarding our home and team.
We brought in photos and pictures of family, and babies new to the clan and adorned the room so that it felt homely and personal. On her birthday the home provided a cake and singing to celebrate the occasion.
It was comforting when leaving the home to know she was in such good care.
Thank you also for your positive comments regarding our home and team.
Staff and experience were excellent for my grandmother-in-law. She passed last month and they have been extremely helpful and understanding. They made her last months as peaceful and pain-free as possible and were extremely kind at all points.
Thank you also for your positive comments regarding our home and team.
She had her wall with pictures etc.
I only have praise for them all! Thank you for making her so comfortable
Thank you also for your positive comments regarding our home and team.
On the occasions I visited the staff were always polite, friendly and helpful. They tried their best if there was a particular dietary request made by my stepmother. We were always offered a drink and staff tried to find extra chairs for visitors when needed. The room was kept clean and tidy and staff tried to make my step-mum as comfortable as possible.
It is always so nice to hear words like caring, fun, and thoughtful used to describe our staff.
We chose Chestfield House from a limited list of homes able to provide continuing health care for our dad’s final days, following a stay in the hospice. We knew he was dying imminently and it was very important to us that he was not alone when he passed away. Staff ensured this was the case, allowing us to come and go as necessary, when we felt he was close to the end. For this, I am truly grateful and I commend them for their care, kindness and compassion. We did come across one member of staff whom I would say was ‘difficult’, but then, there is always one! The room was a bit tired, but in general, the home was warm, clean and comfortable. Dad (and his visitors) were made to feel welcome and most importantly, staff ensured Dad passed away with dignity and free of pain. We could not have asked for more. The manager was just so lovely to us. I can’t thank her enough.
Thank you for your review; we value all feedback as this helps us improve our service where required.
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Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it's heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.
Everyone is so very professional but to me, even more important, friendly and approachable.
I'm so pleased with the kindness and dignity our Mum received during her visit. Mum always felt safe and we knew she was being looked after with care and compassion.
Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it is heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.
We would like to say a big thank you to all staff at Chestfield for being so caring and looking after my uncle whilst he was in the home his room was lovely and had a great view, so friendly and homely couldn't be more helpful, we are so glad we choose Chestfield and would highly recommend.
Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it's heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.
His room was bright, clean and had a good view. Parking when visiting was not a worry. As a family, we were glad to have chosen Chestfield house for him, he was comfortable and was taken excellent care of.
I wish to express my gratitude to the manager and everyone at Chesterfield House.
Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it’s heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service. Please feel free to contact us if you need any assistance in the future.
The level of care and commitment I witnessed was exemplary. I could not have wished for a better environment for my mother's final days.
Walking into the home for the first time it had a warm, friendly atmosphere. Nothing was too much trouble. My husband was looked after with great care, as well as myself. I could never thank them all enough. They always went the extra mile. I made a good choice.
The manager and her team of professional carers have provided my mother an exemplary standard of care over the past thirty months. Every member of the team is approachable and friendly, including all the auxiliary staff and those providing additional services such as hair care and chiropodists. Mum is always clean and well presented on our visits and has a happy disposition. Communication with Chestfield House is excellent!
Very good staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 January 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Chestfield House.
There are no upcoming events for Chestfield House.
Awards / Recognitions (5)
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
- 28 Feb 2019Recipient: Nicholas James Care Homes Ltd
- 01 Feb 2018Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Chestfield House.
Meet the Team (2)

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.
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