Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.7 104 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, CCG, KCC,P RIVATE
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (104)

9.7

Chestfield House has a Review Score of 9.7 (9.741) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 104 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Chestfield House
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Total of 104, showing 61-80
Review from B C (Daughter of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team at Chestfield House have unwavering care and compassion not only for their residents but their families also. The team are always very communicative when needed, bringing any concerns to the family's attention in a timely and sensitive way. We would recommend to anyone needing residential or
nursing care that Chestfield House was a safe place for our mum to be cared for, encouraging her to live as full a life as able in these very difficult times with Covid. Our minds were put at rest knowing she was there.
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Review from Andrew C (Son of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into care in June 2020 with the onset of dementia and mobility issues. Mum came here after a recommendation to us, and we are so glad she was looked after here.
Unfortunately, Covid had a big impact on our access to see Mum for a while, but we remained in regular touch via phone with the home
and Mum via phone and Zoom!
Mum was cared for until this month when she sadly passed away. She was looked after by a team of fantastic devoted people.
It is when you lose your Mum that you truly know how the team here cares; they truly wear their heart on their sleeves.
Thank you all for your devotion to these frail and vulnerable people in making their final years as best as can be.
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Review from Andrew S (Son of Resident) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent his last six months in the care of the team at Chestfield House Care Home. He was happy there and cared for with great kindness and professionalism.
The staff were genuinely upset when he passed and handled it with compassion and professionalism.
I cannot thank them enough for the
care they gave him.
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Review from Diane J (Wife of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The only thing I wish was that they let me see my husband before he got too ill to talk. I realise Covid is the reason, but I desperately wished I could have seen him sooner.
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Review from Elaine G (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a very restricted time during Covid, I can only say that Chestfield House staff done everything they could to make me feel safe and supported emotionally at a time when I felt devastated that my father had to go into nursing care. Nothing was too much trouble, I could ring at any time to be reassured
and visits were very controlled and safe. Dad always looked presentable and clean, also his room.
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Review from Jane C (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum was only at the home for two weeks I was very happy she was there and being well looked after. As soon as I spoke to the manager I knew Mum would be in good hands. Even though I hadn’t met her I felt I could trust my mum into the care of the manager and her staff. They are very warm
and welcoming and I immediately felt part of the “team”. I was kept informed of Mum's health and was consulted fully when there was need for a doctor. Mum was in isolation but as soon as it was clear she was slipping away I was phoned and was able to go in. Unfortunately Mum slipped away peacefully before I arrived. The aftercare was very sympathetic and always the first thing asked was how I was and coping. Everything done was carried out in a very caring and professional manner.
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Review from Margaret F (Wife of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the manager and deputy manager to be extremely supportive to us both when my husband first moved to Chestfield House. I felt my husband was very, very well cared for and safe in the home. A doctor was always consulted when he was unwell and I was kept informed. He was bedbound and kept clean.
I admire the way the staff coped during the pandemic, which was a very difficult time for staff and residents. Thank you Chestfield.
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Review from Valerie B (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Chestfield House at the staff of the pandemic as her previous nursing home closed suddenly. She was understandably distressed and anxious at the sudden change. All staff made sure she (and ourselves) were welcome, and she settled well. We know she received nothing but the utmost
care. She sadly died this month, but all staff have been so kind to me, helping me through this sad time.
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Review from Paul W (Son of Resident) published on 8 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the care of Chestfield House in December 2020.
She was well looked after, the staff were very helpful and it was easy to keep in contact
whilst she was staying at the nursing home.
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Review from Jo F (Daughter of Resident) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for about a year now. It is such a lovely home, very clean and bright. The staff are wonderful, always very helpful. I know that my mum is very well cared for. I would definitely recommend Chestfield House.
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Review from Debbie S (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been living at Chestfield House Care home for a year now. She has been well looked after by a very friendly care team. I would have no hesitation in recommending the care home to others.
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Review from B S (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent four and a half years at Chestfield House in a loving environment, all the staff are fantastic, although the home isn't shiny and new, the level of care that mum received there was just wonderful. I'm really happy that mums finally years were spent in such a safe place.
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Review from S C (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff led by the manager looked after my father in the last weeks of his life.
Their level of care, sensitivity and diligence were second to none. They allowed us to see him 3 days before his death and had timed it so well, he was lucid enough to talk to us and we could say our goodbyes.
I would recommend Chesterfield House to any family seeking care for their loved ones.
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Review from N H (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in the nursing home for 3 months before she sadly passed away, but during that time I could not have wished for better care and communication with myself regarding her health needs. All the staff made us feel very welcome, always available to talk to and the building was well kept
and clean and tidy.
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Review from C A (Niece of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was in the home for less than two weeks before passing away, but whilst there, was looked after with great care.
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Review from J A (Friend of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend spent the last 4 and a half months of his life at Chestfield House. Both his wife and I were able to visit him every day and so were able to see at first-hand the excellent care that he received during that time. We found all the staff to be friendly, compassionate and professional. My friend
had many health problems and I cannot praise the manager and deputy manager highly enough in their leadership when addressing these problems. I would have absolutely no hesitation in recommending Chestfield House to others.
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Review from L B (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was shown great care here. The manager was very professional and really cared about her residents with dignity and respect. Food was also good. The home was clean at all times when we visited.
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Review from S K (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely kind and caring staff who go that "extra mile" to understand and be responsive to the residents. A lovely environment and atmosphere.
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Review from S B (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The outstanding feature of the home is the staff. Undoubtedly over-worked and underpaid, they are nevertheless caring, patient and accommodating, always with a cheerful demeanour and an engaging smile. Even the most demanding residents were treated with respect and good humour. However difficult communication
was, they were not ignored and staff unceasingly tried to engage them in choices, opinions and responses. There were niggles; where did all the socks go? and teatime choices were not good but all minor criticisms were acted on. I doubt we would have found a better care home for mum's final days.
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Review from L L (Niece of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestfield House was a lovely place.
All the staff were kind, considerate and helpful. The management were excellent, so helpful.
My aunt was happy to be here. Lovely room by the garden, food lovely.
Would recommend to everyone.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Chestfield House is calculated as follows: ( (364 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 468 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

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Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

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