Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.8 113 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
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Care Provided by Chestfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Contact Chestfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Chestfield House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (113)

9.8

Chestfield House has a Review Score of 9.8 (9.766) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 113 reviews.

Overall Experience
  • 92
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Date Published
  • 113
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Reviewer Connection to Chestfield House
  • 39
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  • 9
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  • 5
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Total of 113, showing 81-100
Review from B S (Son of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent four and a half years at Chestfield House in a loving environment, all the staff are fantastic, although the home isn't shiny and new, the level of care that mum received there was just wonderful. I'm really happy that mums finally years were spent in such a safe place.
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Review from S C (Daughter of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff led by the manager looked after my father in the last weeks of his life.
Their level of care, sensitivity and diligence were second to none. They allowed us to see him 3 days before his death and had timed it so well, he was lucid enough to talk to us and we could say our goodbyes.
I would recommend Chesterfield House to any family seeking care for their loved ones.
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Review from N H (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in the nursing home for 3 months before she sadly passed away, but during that time I could not have wished for better care and communication with myself regarding her health needs. All the staff made us feel very welcome, always available to talk to and the building was well kept
and clean and tidy.
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Review from C A (Niece of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was in the home for less than two weeks before passing away, but whilst there, was looked after with great care.
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Review from J A (Friend of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend spent the last 4 and a half months of his life at Chestfield House. Both his wife and I were able to visit him every day and so were able to see at first-hand the excellent care that he received during that time. We found all the staff to be friendly, compassionate and professional. My friend
had many health problems and I cannot praise the manager and deputy manager highly enough in their leadership when addressing these problems. I would have absolutely no hesitation in recommending Chestfield House to others.
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Review from L B (Daughter of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was shown great care here. The manager was very professional and really cared about her residents with dignity and respect. Food was also good. The home was clean at all times when we visited.
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Review from S K (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely kind and caring staff who go that "extra mile" to understand and be responsive to the residents. A lovely environment and atmosphere.
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Review from S B (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The outstanding feature of the home is the staff. Undoubtedly over-worked and underpaid, they are nevertheless caring, patient and accommodating, always with a cheerful demeanour and an engaging smile. Even the most demanding residents were treated with respect and good humour. However difficult communication
was, they were not ignored and staff unceasingly tried to engage them in choices, opinions and responses. There were niggles; where did all the socks go? and teatime choices were not good but all minor criticisms were acted on. I doubt we would have found a better care home for mum's final days.
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Review from L L (Niece of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestfield House was a lovely place.
All the staff were kind, considerate and helpful. The management were excellent, so helpful.
My aunt was happy to be here. Lovely room by the garden, food lovely.
Would recommend to everyone.
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Review from Francesca R (Daughter-in-law of Resident) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was in this home for 2 weeks in end of life care. Every time we went there she was clean and well cared for. The place is peaceful and very clean. The staff are helpful, gentle and respectful. I am a NVQ level3 support worker and I was impressed with how good and organised this home
is. I couldn't find a fault. I am very pleased she was there and a big thank you to all the staff.
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Review from Eileen J (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care mum received at Chesterfield was excellent. Nothing was too much trouble and she was always treated with dignity and respect. Thank you for the support and care given to us as a family in her final days.
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Review from Tanya M (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the management and staff for looking after my father with dementia, he was only with you for 5 months, in that time the carers and staff were so friendly and worked so hard. Good food, kitchen staff and entertainment and activity lady excellent. Made him feel at home. I was very
fortunate to spend his last hours with him, the staff were all so caring and supportive, I thank you.
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Review from Susan M (Daughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was always cared for by the staff at Chestfield House with care, compassion and dignity. In her final days, they were extremely supportive to us as a family. Nothing was too much trouble. They showed understanding and empathy and their affection for Mum was more than apparent. Her loss was as
sad to them as it was to us. We cannot speak highly enough of all the staff and we will always appreciate their kindness.
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Review from Mark S (Son of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a very difficult time for my mother and indeed the whole family. It was a great comfort to be able to leave her each evening without the slightest doubt that she would not receive anything but the very best of care. The attention paid to her medical needs by the experienced nursing staff was
first rate, as was the great care taken with her emotional and comfort needs. The atmosphere at Chestfield House was extremely welcoming and homely. Behind the scenes, a very efficient admin team kept on top of all aspects of care and housekeeping. In short, it is difficult to imagine a better service.
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Review from Karen I (Daughter of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by the staff at Chestfield House was excellent, exactly what one hopes for when selecting someone to look after a loved one. Mum was clearly happy and enjoyed a wonderful relationship with the caring staff. However, what was unexpected was the way that provision encompassed the whole
family. No matter what time of day or night we visited, we were not just welcomed, but made to feel as though we were also being looked after. First hand experience of managing a care home tells us that the demands upon the manager are immense, she fullfills that role superbly and always made herself available to not only support and guide but also to care. That is the mark of an excellent team. Well done and many thanks to all of the staff!
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Review from Rita G (Wife of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Chestfield House led by the manager to be a happy friendly home where I was happy to have my husband spend his last 10 months when I could no longer look after him at home.
All the staff were friendly and polite whenever we visited at any time of the day.
Grateful thanks to you all.
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Review from Julia G (Daughter of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to take the opportunity to thank the manager and all the staff at Chestfield House for their care and compassion in looking after my father for ten months.
It meant so much to the family to know Dad was safe and content in his surroundings.
The staff were always polite and helpful, nothing
was too much trouble.
We were always welcomed by friendly faces at any time of the day.
In Dad's final days everyone was very sympathetic and he was made as pain-free as possible.
In such sad times, we can't thank you enough for all the help and support.
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Review from Jayne B (Friend of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, pleasant nursing home - very friendly, attentive staff who treat residents with care and dignity.
They were very good with family members too especially during the time of bereavement.
Staff always welcomed visitors with a friendly and warm approach.
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Review from Edward S (Son of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good comprehensive care provided for our mother and catered for her advanced requirements.


She was shown affection and compassion despite her dementia.


We have been generally very pleased with the services of this excellent care home.

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Review from Sharon B (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has only recently come to live at Chestfield House after spending some time in another care home. He has Alzheimers and is bedridden. He can sometimes be challenging but nothing is too much trouble for the very caring staff. He seems to have settled in very well and is calm and looks well. He
receives very good well-balanced and appetising food even though he is now on a semi-soft diet. The staff are friendly and welcoming and always interested in dad and try to make him as comfortable as possible (not easy when he has two pressure sores). He is regularly repositioned and for the first time since he went into care I can go home at the end of visiting and not worry about what is/isn't happening. The home has a calm, homely feel to it.
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Current Review Score: 9.8 (9.766)

Overview of Review Score

The Review Score of 9.8 (9.766) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Chestfield House is calculated as follows: ( (376 Excellents x 5) + (87 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 475 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

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Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestfield House to verify any information. View our terms and conditions. Chestfield House has an Enhanced Service - more info.