Chestfield House

Ridgeway, Chestfield, Whitstable CT5 3JT
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9.7 104 Reviews
  • Chestfield House, Whitstable
Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1800
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • Self-Funded Nursing Care: £1600 – £1800
  • Self-Funded Nursing Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Care: £1600 – £1800
  • RESPITE Self-Funded Nursing Dementia Care: £1600 – £1800

Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).
Fees are dependent on the Room and the person centred care

These prices are only a guideline, please contact Chestfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Manju Joy (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, CCG, KCC,P RIVATE
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (104)

9.7

Chestfield House has a Review Score of 9.7 (9.741) out of 10, based on 42 reviews in the last 2 years.
Over all time Chestfield House has 104 reviews.

Overall Experience
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  • 19
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Date Published
  • 104
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  • 42
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Reviewer Connection to Chestfield House
  • 35
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  • 5
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Total of 104, showing 21-40
Review from G C (Son of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first time Muim set foot in the care home, they could not do enough for her. The manager and every one of her staff were amazing. The whole place had a friendly welcoming vibe to it. The care Mum got was the best we could wish for. Had a lovely room and she was very happy there and was
treated with utmost respect and dignity. I can't thank everyone enough for everything they did for not only her but also every visitor.
Reply from Manju Joy, Manager at Chestfield House

Thank you for your review, we value all feedback as this helps us to improve our service where required.

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Review from T R (Granddaughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Father, Grandfather, and great-grandfather were placed under the care of Chestfield House. Up until the sudden illness he had lived with us at home, independent of his personal needs, so moving to a home was a hard decision.
The staff could not have been kinder and understanding to both his and
our needs such wonderful staff, thank you.
Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind words and taking the time to leave us your review.

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Review from S B (Daughter-in-law of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had a very difficult final 14 months due to ill health. The home did everything it could to improve her quality of life during this time and keep her as comfortable as possible. They made her visitors welcome and always greeted everyone with a smile. We are very grateful to the staff
involved for their care and patience.
Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words.

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Review from Frances R (Stepdaughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff, my stepmother was well looked after and happy here. Staff always nearby and available. Would highly recommend. Visitors always felt welcome, tea and coffee offered. Nice place.
Reply from Manju Joy, Manager at Chestfield House

Thank you also for your positive comments regarding our home and team.

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Review from Janice B (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was at the home for just over a year. In that time the staff took the time to get to know her, her likes and dislikes, her hobbies and asked about the family. Their care was professional, kind and caring all of the time making sure she was comfortable and assessing when pain relief
was needed in consultation with her. They were accommodating when we wished to bring in our own picnic for our mum. When visiting if it was refreshment time visitors were offered a beverage and biscuits.
We brought in photos and pictures of family, and babies new to the clan and adorned the room so that it felt homely and personal. On her birthday the home provided a cake and singing to celebrate the occasion.
It was comforting when leaving the home to know she was in such good care.
Reply from Manju Joy, Manager at Chestfield House

Thank you also for your positive comments regarding our home and team.

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Review from Serin M (Granddaughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and experience were excellent for my grandmother-in-law. She passed last month and they have been extremely helpful and understanding. They made her last months as peaceful and pain-free as possible and were extremely kind at all points.
Reply from Manju Joy, Manager at Chestfield House

Thank you also for your positive comments regarding our home and team.

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Review from David B (Son of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last 15 months of her life being cared for by the lovely staff at Chestfield House. They treated her with dignity and managed to meet her regular demands with patience and humour, they allowed her to personalise her time by letting have her own coffees and soups, and most importantly
butter for her toast!
She had her wall with pictures etc.
I only have praise for them all! Thank you for making her so comfortable
Reply from Manju Joy, Manager at Chestfield House

Thank you also for your positive comments regarding our home and team.

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Review from L N (Stepdaughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the occasions I visited the staff were always polite, friendly and helpful. They tried their best if there was a particular dietary request made by my stepmother. We were always offered a drink and staff tried to find extra chairs for visitors when needed. The room was kept clean and tidy and staff
tried to make my step-mum as comfortable as possible.
Reply from Manju Joy, Manager at Chestfield House

It is always so nice to hear words like caring, fun, and thoughtful used to describe our staff.

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Review from L J (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Chestfield House from a limited list of homes able to provide continuing health care for our dad’s final days, following a stay in the hospice. We knew he was dying imminently and it was very important to us that he was not alone when he passed away. Staff ensured this was the case, allowing
us to come and go as necessary, when we felt he was close to the end. For this, I am truly grateful and I commend them for their care, kindness and compassion. We did come across one member of staff whom I would say was ‘difficult’, but then, there is always one! The room was a bit tired, but in general, the home was warm, clean and comfortable. Dad (and his visitors) were made to feel welcome and most importantly, staff ensured Dad passed away with dignity and free of pain. We could not have asked for more. The manager was just so lovely to us. I can’t thank her enough.
Reply from Manju Joy, Manager at Chestfield House

Thank you for your review; we value all feedback as this helps us improve our service where required.

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Review from Susanjane N (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first found it difficult as her independence had now ceased due to her health. My mum found the staff friendly and helpful and this helped her transition. She said the food was OK, but hated the toast cold, but loved her hot coffee which the staff made sure was to her liking, the staff worked
very hard to make my mum comfortable and to ensure her food was nice. My mum always was glamorous and the staff helped my mum with her hair and makeup. I would say Mum was quite happy as the staff would come and chat with her which she enjoyed and the staff made all her visitors very welcome. I personally found all the staff lovely, friendly and helpful. The room was standard clean but maybe needed a coat of paint and new blinds to make it more homely.
.
Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it's heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.

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Review from Kevin B (Son of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident from mid-January 2023 until her recent passing. The shortest review would be to say that when my time comes I hope that I can go to a home that is identical to Chestfield House and is run by the current team.
Everyone is so very professional but to me, even more important,
friendly and approachable.
I'm so pleased with the kindness and dignity our Mum received during her visit. Mum always felt safe and we knew she was being looked after with care and compassion.
Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it is heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.

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Review from Joanne R (Niece of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We would like to say a big thank you to all staff at Chestfield for being so caring and looking after my uncle whilst he was in the home his room was lovely and had a great view, so friendly and homely couldn't be more helpful, we are so glad we choose Chestfield and would highly recommend.
Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it's heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service.

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Review from D C (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed here when he had cancer and was very weak and fragile, however, all the staff were very caring and attentive and looked after him very well.
His room was bright, clean and had a good view. Parking when visiting was not a worry. As a family, we were glad to have chosen Chestfield house
for him, he was comfortable and was taken excellent care of.
I wish to express my gratitude to the manager and everyone at Chesterfield House.
Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members. We value all feedback, and it’s heartwarming to know that our efforts are recognized. We look forward to continuing to provide excellent service. Please feel free to contact us if you need any assistance in the future.

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Review from Simon P (Son of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care and commitment I witnessed was exemplary. I could not have wished for a better environment for my mother's final days.
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Review from Lorraine F (Wife of Resident) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the home for the first time it had a warm, friendly atmosphere. Nothing was too much trouble. My husband was looked after with great care, as well as myself. I could never thank them all enough. They always went the extra mile. I made a good choice.
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Review from Trevor C (Son of Resident) published on 28 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team of professional carers have provided my mother an exemplary standard of care over the past thirty months. Every member of the team is approachable and friendly, including all the auxiliary staff and those providing additional services such as hair care and chiropodists. Mum
is always clean and well presented on our visits and has a happy disposition. Communication with Chestfield House is excellent!
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Review from V A (Husband of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very good staff.
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Review from D D (Father of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed twenty-four hour care. The care home made my father very welcome and made him very comfortable. Care they gave him was outstanding. When my mother visited my father they made her feel very comfortable with the place and gave her time to talk about his needs etc. Staff were very good.
Please give this place some thoughts for your loved ones. A very big thank you to them all. My father passed away and support the staff gave was brilliant. Well done to this care home. Many thanks.
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Review from Glen D (Son of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home stepped in when my father was terminally ill and we were unable to treat Dad at home. Within 24 hours of asking for help, my father was settled into the home and was receiving excellent treatment and was stabilised. Instantly we could see that the staff were caring, professional and competent
to look after Dad’s needs. Although Dad’s time at the nursing home was short, it made an incredible difference to Dad’s end of life journey. I cannot thank the staff enough for this.
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Review from L W (Sister of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was transferred from the hospital as he needed 24-hour care but this is an environment that was more like a home. Although very sick he enjoyed being able to have pictures and photographs around him, reminding him of his loving family. the home has an atmosphere of peace and love. You could
not fault any member of staff who were all very caring and respectful to both my brother and all his visitors. I can honestly say that nothing was ever too much trouble. My sincere thanks for all you did for my brother.
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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Chestfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.741 for Chestfield House is calculated as follows: ( (364 Excellents x 5) + (89 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 468 Ratings = 4.741
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestfield House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Manju

Manju Joy

Job Title: Registered Manager Joined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

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Kitima Parchment

Job Title: Head chef Joined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestfield House to verify any information. View our terms and conditions. Chestfield House has an Enhanced Service - more info.