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Chestfield House

Ridgeway, Chestfield, Whitstable, Kent CT5 3JT
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The care mum received at Chesterfield was excellent. Nothing was too much troubleEileen J(Daughter of Resident/Service User)
Chestfield House, Whitstable
I was impressed with how good and organised this home is. I couldn't find a fault.Francesca R(Daughter-in-law of Resident/Service User)
Chestfield House, Whitstable
Nothing was too much trouble and she was always treated with dignity and respect.Eileen J(Daughter of Resident/Service User)
Chestfield House, Whitstable

Dating back to 1751, the home is a Tudor Style building located in the village of Chestfield. The town of Whitstable, famous for its oysters and the cathedral city of Canterbury are within reach. In addition there are local shops, public houses and restaurants close to Chestfield House.

Nursing and Dementia care is delivered within the home which has Registered Nurse cover over 24hrs. The environment is pleasant and homely and care person centred.

Care Provided by Chestfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,800£1,600 - £1,800
Residential Dementia Care£1,600 - £1,800£1,600 - £1,800
Nursing Care£1,600 - £1,800£1,600 - £1,800
Nursing Dementia Care£1,600 - £1,800£1,600 - £1,800
Excluded hairdresser, Chiropodist, Newspaper and Funding for Nursing care (FNC).

Fees are dependent on the Room and the person centred care

Contact Chestfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Manju Joy(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (4)

Visiting

  • Visitors welcome at any time.

Parking

  • Car Park on site.

Chestfield House Reviews (127)

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9.8

Chestfield House has a Review Score of 9.8 (9.816) out of 10, based on 40 reviews in the last 2 years. Over all time Chestfield House has 127 reviews.

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Review from Abi D (Granddaughter of Resident) published on 19 November 2025 Submitted via Website
Overall Experience
Choosing a nursing home for your loved one is an incredibly daunting situation to be in. My family viewed a number of homes when deciding where best to place our Grandmother who needed palliative care. When we viewed Chestfield House we all agreed almost immediately that it was the best place to care for Grandma. It is the staff that make this place stand out. The manager, nurses and all of the staff were so warm, kind, professional and knowledgable. Importantly, they were always available to speak to in person or on the phone. They really listened to us and responded to Grandma's complex needs, treating her with such care. When she reached the end of her life, staff were so compassionate to us as a family and to Grandma.
The nursing home itself feels like a home. There are lots activities to participate in, both as residents and family/friends. Food was always of good quality.

These are staff who genuinely care and I actually miss seeing them every day.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your wonderful feedback. We truly appreciate it and are glad to know you're happy with our care.

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Review from N H (Son of Resident) published on 14 November 2025 Submitted via Website
Overall Experience

The care provided by Chestfield House nursing home, both to my mum in her final few months and to us as a family, has been excellent. The staff are very caring and committed. This positive staff culture undoubtedly comes from the top, Manju the Manager. We saw this in practice with how she is creates a respectful and even fun atmosphere for staff (e.g. Curry Lunch event - staff brought in food, dressed, danced for residents etc) - but always with a steely eye on patient/resident care. You can tell that she, and the whole staff, take pride in their jobs. I also discovered that several staff have been there for many years which, in his sector, is unusual and a very good sign.

The building isn't the most modern or purpose built, although rooms are light and relatively large. But the staff care is what really matters. We'd visited others locally when choosing a home, and this one stood out with its friendly and positive atmosphere. Highly recommended.

Reply from Manju Joy, Manager at Chestfield House

Thank you so much for your kind words and for taking the time to share your positive experience. We're delighted to hear that you're happy with the care and support provided.

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Review from Stephanie E (Daughter of Resident) published on 5 November 2025 Submitted via Website
Overall Experience

I cannot fault the home or the services provided by the amazing staff. The team were so caring and kind to my mother during her stay at Chestfilef House. The team are very welcoming and the facilities, activities and food were just all brilliant.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.

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Review from Jo M (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card
Overall Experience

Mum was only at Chestfield House for a few months but in that time she received the care, compassion and dignity we hoped for. All the staff, from the managers down, treated our whole family with genuine kindness and respect at what was a very difficult time. We can never thank them enough and would not hesitate to recommend Chestfield House.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking the time to share your feedback about our nursing home. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our care and services.

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Review from Sally B (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

My mum went into Chestfield House in March 2025 for palliative care. The staff are all amazing and made myself and family so welcome. We couldn't have asked for better care for our mum, when mum passed away there in August 2025 the staff were so supportive and caring. Thank you all so, so much.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.

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Review from Steven W (Son of Resident) published on 23 July 2025 Submitted via Postal Card
Overall Experience

The staff have been great at looking after my mum. They were considerate and kind at all times. I was always welcomed at the home when I went to visit.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your review, we value all feedback as this helps us to improve our service where required.

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Review from Mark P (Son of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

Lovely warm friendly staff - nice location and property. My mother received excellent care. We valued the fact that we could visit her at any time, and being local, this meant that we could call regularly. Mum was always well-presented, which meant a lot to us.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your review, we value all feedback as this helps us to improve our service where required.

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Review from Mike L (Son of Resident) published on 21 March 2025 Submitted via Website
Overall Experience
My father was admitted to Chestfield House many months ago for end-of-life care after the hospital stopped all his medication and discharged him. From the time he arrived he has received great care and gradually gained weight and improved health, though still frail. The Manager and staff are so attentive and empathetic. My wife and I feel they are all friends now after many visits. The staff are all welcoming and cheer my father up with cheeky banter which he can dish out himself too. Dad is kept warm and comfortable and he raves about the food, even saying the roast potatoes are the best he's ever had! The meals are so much better than hospital food which is great to know. We cannot thank the manager, the Nurses and all the other staff enough for how they are looking after Dad and his needs. Regarding my individual gradings, the only fours are because his room is a little small and for some reason always at least 25 degrees or more, but no big problem.

Cannot fault anything else.

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Review from Julia W (Wife of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

We found from the first visit Chestfield House was very homely the atmosphere was calm and quiet.

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Review from Philip S (Friend of Resident) published on 4 March 2025 Submitted via Website
Overall Experience
My friend was admitted to Chestfield House in December 2024. From day one he was treated with great care and compassion, all the staff I came into contact with were friendly and helpful, nothing was too difficult. The nursing staff were always available and approachable.

My friend's room was clean and well maintained.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.

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Review from P M (Son of Resident) published on 4 March 2025 Submitted via Website
Overall Experience
My 93yr old Mother was a resident from May 2024 until February 2025 and over that period the manager and all her team at Chestfield House have been simply marvelous with their kind, attentive and sympathetic care they provide.
There are no visiting times, just turn up when ever you want (if late at night let them know), with this in mind, mum was always dressed, washed and in clean bedding right up to the end. Through Mum's health ups and downs, the staffs and doctors communication has from day one been excellent, we never felt out of the loop.

Thank you for everything.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.

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Review from Stephen A (Son of Resident) published on 21 February 2025 Submitted via Website
Overall Experience

I would like to thank all of the staff for their kindness, dedication and professionalism while caring for my late father. His stay was short but at that time he was clean and tidy with fresh clothes every day, and his room was always clean. I would also like to thank them for their friendliness and patience with us both. I was able to visit any time during the day which was a huge bonus. It is extremely well run and the staff and management should be very proud of themselves.

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Review from John C (Brother of Resident) published on 18 February 2025 Submitted via Website
Overall Experience
Brilliant staff and care from start to finish, always willing to go the extra mile.
I would like to say, if I was I the same situation again I would recommend Chestfield House in a heartbeat.
My brother's final weeks was made more comfortable by the professional help he received here.

Many thanks to all involved in his final days.

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Review from Ruth G (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience

Caring, understanding and friendly staff. My dad was looked after with respect and kindness. The management team and nursing staff were excellent. It was a difficult time and the staff were always available.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback. I will share this with the rest of the team.

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Review from Nicola A (Daughter of Resident) published on 27 November 2024 Submitted via Website
Overall Experience
Mum was in Chestfield House for a month before she sadly passed away. Her room was clean, comfortable and we were allowed to bring anything we wanted in to personalise it. The manager, and her staff were caring, respectful and kind to mum and all her family members, who were made to feel welcome any time. Mum's personal care was excellent and every day her clothes were changed, laundered and returned.

Overall I was very happy with the care mum received and would recommend Chestfield House to anyone looking for a nursing home. At a difficult time, the manager and the staff made sure mum was as comfortable as possible and I am very grateful for that.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking the time to leave such a thoughtful review.

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Review from L B (Daughter of Resident) published on 31 October 2024 Submitted via Postal Card
Overall Experience

The care, kindness and compassion cannot be faulted. The staff have a difficult job, but showed nothing but gentleness and thoughtfulness throughout. I can never thank them enough for looking after my poorly mother and supporting me as well. With regard to accommodation, to be honest, the home is in need of updating in respect of furniture, sleeping etc. Overall, I am very happy with the care my mother received in the final days of her life. The staff deserve a medal.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback, I will share this with the rest of the team.

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Review from Eileen C (Daughter-in-law of Resident) published on 25 October 2024 Submitted via Website
Overall Experience

My mother-in-law, sadly, died on 1st October at the grand old age of 104!! She had been a resident in Chesterfield House for nearly 6 years. She arrived in December 2018 for end of life care. But the staff had other ideas and within a year she had gained weight and was happy and definitely, thankfully, was nowhere near end of life. The management and nursing teams made her last years so full and happy. She loved every minute she was there and loved every member of staff. I really cannot thank them enough for the unbelievable work they do. Long may it continue.

Reply from Manju Joy, Manager at Chestfield House

Thank you for taking time to leave a review, we are so pleased our home has impressed you in all areas.

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Review from Linda S (Daughter of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience

The manager and staff were friendly, caring and supportive, could not do more for my mum while she was there under palliative care. While the staff were excellent, I feel the whole building could do with a complete upgrade, although I felt comfortable that my mother was secure. Can't praise the staff enough.

Reply from Manju Joy, Manager at Chestfield House

Thank you for your kind feedback, I will share this with the rest of the team.

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Review from S S (Son of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience
We live overseas so had very little opportunity to visit my Father. The staff at Chestfield became his surrogate family.

Each time I phoned, whoever I phoned knew my Father and knew what was happening with him. They provided him with excellent, loving care and this will forever be appreciated. Many, many thanks to all.

Reply from Manju Joy, Manager at Chestfield House

Thank you very much for the care home review and your kind words. It's a big inspiration for myself and my team members.

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Review from J B (Niece of Resident) published on 7 August 2024 Submitted via Postal Card
Overall Experience

When a very dear relative came to Chesterfield House for end-of-life care we as a family cannot thank the manager and all her staff for the first-class care and attention to detail. They were very kind considerate and very subtle in their approaches and made us feel happy in the knowledge that great care and attention was being carried out. Even on our visits, their kindness to us was second to none, especially in the final days our our dear family member. We cannot thank them enough for their continued care and kindness during our visits and to our dearest relatives. Thank you all so much it was very much appreciated.

Reply from Manju Joy, Manager at Chestfield House

Thank you so much for taking the time to leave us a review. I will of course share your lovely feedback with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 January 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

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Meet the Team (2)

Manju Joy
Manju JoyJob Title:Registered ManagerJoined: 2004

I qualified as an RGN in 1997. After this, I worked in India and the Middle East till 2003. I moved to England in April 2003 and started working as a nurse in April 2004 at Chestfield House. In October 2006, I became the Deputy Manager at Chestfield House. In 2017, I qualified as a BSc Nursing student from Canterbury Christ Church University.

Kitima Parchment
Kitima ParchmentJob Title:Head chefJoined: 2017

I have worked here since 2017 and I am qualified in advanced food safety. I always helped out in the kitchen but took over as chef in April 2024. I love cooking and take pride in preparation, often focussing on a particular cuisine, new dishes and also cooking a wide variety of dishes - all kinds of food. Also my family always enjoys my dishes.

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