Chestfield House

Extremely kind and caring staff who go that "extra mile" to understand and be responsive to the residents. A lovely environment and atmosphere.

The outstanding feature of the home is the staff. Undoubtedly over-worked and underpaid, they are nevertheless caring, patient and accommodating, always with a cheerful demeanour and an engaging smile. Even the most demanding residents were treated with respect and good humour. However difficult communication was, they were not ignored and staff unceasingly tried to engage them in choices, opinions and responses. There were niggles; where did all the socks go? and teatime choices were not good but all minor criticisms were acted on. I doubt we would have found a better care home for mum's final days.

Would recommend to everyone.

My mother in law was in this home for 2 weeks in end of life care. Every time we went there she was clean and well cared for. The place is peaceful and very clean. The staff are helpful, gentle and respectful. I am a NVQ level3 support worker and I was impressed with how good and organised this home is. I couldn't find a fault. I am very pleased she was there and a big thank you to all the staff.

The care mum received at Chesterfield was excellent. Nothing was too much trouble and she was always treated with dignity and respect. Thank you for the support and care given to us as a family in her final days.

I would like to thank the management and staff for looking after my father with dementia, he was only with you for 5 months, in that time the carers and staff were so friendly and worked so hard. Good food, kitchen staff and entertainment and activity lady excellent. Made him feel at home. I was very fortunate to spend his last hours with him, the staff were all so caring and supportive, I thank you.

My Mum was always cared for by the staff at Chestfield House with care, compassion and dignity. In her final days, they were extremely supportive to us as a family. Nothing was too much trouble. They showed understanding and empathy and their affection for Mum was more than apparent. Her loss was as sad to them as it was to us. We cannot speak highly enough of all the staff and we will always appreciate their kindness.

This was a very difficult time for my mother and indeed the whole family. It was a great comfort to be able to leave her each evening without the slightest doubt that she would not receive anything but the very best of care. The attention paid to her medical needs by the experienced nursing staff was first rate, as was the great care taken with her emotional and comfort needs. The atmosphere at Chestfield House was extremely welcoming and homely. Behind the scenes, a very efficient admin team kept on top of all aspects of care and housekeeping. In short, it is difficult to imagine a better service.

The care provided by the staff at Chestfield House was excellent, exactly what one hopes for when selecting someone to look after a loved one. Mum was clearly happy and enjoyed a wonderful relationship with the caring staff. However, what was unexpected was the way that provision encompassed the whole family. No matter what time of day or night we visited, we were not just welcomed, but made to feel as though we were also being looked after. First hand experience of managing a care home tells us that the demands upon the manager are immense, she fullfills that role superbly and always made herself available to not only support and guide but also to care. That is the mark of an excellent team. Well done and many thanks to all of the staff!

Grateful thanks to you all.

In such sad times, we can't thank you enough for all the help and support.

Staff always welcomed visitors with a friendly and warm approach.

Very good comprehensive care provided for our mother and catered for her advanced requirements.

She was shown affection and compassion despite her dementia.

We have been generally very pleased with the services of this excellent care home.

My dad has only recently come to live at Chestfield House after spending some time in another care home. He has Alzheimers and is bedridden. He can sometimes be challenging but nothing is too much trouble for the very caring staff. He seems to have settled in very well and is calm and looks well. He receives very good well-balanced and appetising food even though he is now on a semi-soft diet. The staff are friendly and welcoming and always interested in dad and try to make him as comfortable as possible (not easy when he has two pressure sores). He is regularly repositioned and for the first time since he went into care I can go home at the end of visiting and not worry about what is/isn't happening. The home has a calm, homely feel to it.

Thank you to staff and the manager, so helpful and kind to me during this sad time.

My stepfather spent the last months of his life there and we could not have asked for better care. The home was spotless (and did not smell!) and the staff courteous, respectful, caring and kind to the end. It was always nice to see the more active residents smiling...that was one of the first things we noticed when we visited.

Nothing was too much trouble for the staff and at a difficult time for the family, they took an enormous burden off our shoulders.

Thank you.

I have been here since November whilst waiting to go to my son in Surrey. I have been treated very well and if I could pick the home and staff I would.

My mother has been in Chestfield House for 7 years and 2 of those are borrowed time. The staff take great care of my mother and if it wasn't for the good team the manager has around her my mother would not still be with me. They are very caring and are always there for me as well.

Always clean, very helpful. Any information was given when required. When our loved one was ill a doctor was available immediately. The food was amazing and he had planned activities booked.

My parent has been in this home for a year and the care has been fantastic. My parent is bed bound but has no evidence of developing any form of pressure sore. The skin is intact not even scuffed a true feat of excellent nursing care.