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Care Provided by Willow Tree Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Tree Lodge for full pricing details and T&Cs.
Contact Willow Tree Lodge to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Veecare Ltd
- Private Owned
Person in charge
- Sarah Lejarde (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
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Willow Tree Lodge Reviews (40)
8.1
Willow Tree Lodge has a Review Score of 8.1 (8.147) out of 10, based on 1 reviews in the last 2 years.
Over all time Willow Tree Lodge has 40 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willow Tree Lodge
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Review from Michelle B (Daughter of Resident) published on 22 October 2024 Submitted via Website•
Overall Experience
My dad spent his last 4 weeks of his life here at Willow Tree Lodge. The staff are so caring, friendly, amazing, professional and were really kind to my dad and us as a family. They even made sure my mum was comfortable and fed whilst she stayed with my dad for the last 48 hours of his life....
My dad spent his last 4 weeks of his life here at Willow Tree Lodge. The staff are so caring, friendly, amazing, professional and were really kind to my dad and us as a family. They even made sure my mum was comfortable and fed whilst she stayed with my dad for the last 48 hours of his life. Nothing was too much trouble for the staff. They were always making sure my dad was comfortable and settled.
The manager and her team were always on hand to talk to about any questions we had about my dad. This is a lovely, warm, friendly home from home place.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
Thank you and to your family for trusting us. We really appreciate your trust.
Review from L N (Daughter of Resident) published on 7 August 2024 Submitted via Website•
Overall Experience
It's the staff who make Willow Tree Lodge the caring, homely, safe place that it is. They know all their residents well and treat them with dignity and professionalism and yet keep things fun and positive. It is a well-managed home, in need of some decoration and maintenance but always clean and...
It's the staff who make Willow Tree Lodge the caring, homely, safe place that it is. They know all their residents well and treat them with dignity and professionalism and yet keep things fun and positive. It is a well-managed home, in need of some decoration and maintenance but always clean and residents are kept safe here.
Review from C H (Ex Family Member) published on 6 August 2024 Submitted via Postal Card•
Overall Experience
I think my ex-partner has settled down well in his care home. It's peace of mind for me knowing he's well looked after and safe.
I think my ex-partner has settled down well in his care home. It's peace of mind for me knowing he's well looked after and safe.
Review from H G (Daughter of Resident) published on 6 August 2024 Submitted via Website•
Overall Experience
The real asset of this home is the staff. The nursing staff is excellent. The senior nurse has been looking after my mother in the home for 6 years now and has been able to cure the bad bedsores she came into the home in 2018, nursed her through COVID and managed her gradual decline with arthritis...
The real asset of this home is the staff. The nursing staff is excellent. The senior nurse has been looking after my mother in the home for 6 years now and has been able to cure the bad bedsores she came into the home in 2018, nursed her through COVID and managed her gradual decline with arthritis and dementia with kindness and compassion. The care staff are also kind, willing and generous with their time. There is a sense of community in this home and there is a very low turnover of staff, which means they know their residents very well. There is a family atmosphere.
Review from T H (Son of Resident) published on 6 August 2024 Submitted via Postal Card•
Overall Experience
Good care for my dad. I feel more confident going home knowing he is being cared for. Good size of room, TV and good size garden to go and get fresh air. Friendly staff and welcoming, good choice od activities, but could be more and try to get my dad more involved. I haven't tried the food, but Dad...
Good care for my dad. I feel more confident going home knowing he is being cared for. Good size of room, TV and good size garden to go and get fresh air. Friendly staff and welcoming, good choice od activities, but could be more and try to get my dad more involved. I haven't tried the food, but Dad is always happy with it.
Review from Philip B (Son of Resident) published on 25 July 2024 Submitted via Website•
Overall Experience
My Mum has been a resident at Willow Tree Lodge for 2 and half years and she is very happy there. If my Mum's happy then I am very happy. The staff are always welcoming, polite and pleased to help when I visit.
My Mum has been a resident at Willow Tree Lodge for 2 and half years and she is very happy there. If my Mum's happy then I am very happy. The staff are always welcoming, polite and pleased to help when I visit.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
This review made our day. Thank you for your kind words and support.
Review from David B (Husband of Resident) published on 25 July 2024 Submitted via Website•
Overall Experience
All staff are very caring and capable and friendly. There is a nice family atmosphere with residents afforded lots of communal events on a regular basis such as live music and entertainment. The food is of a high standard and is prepared for individual needs. Regular parties are held to enable...
All staff are very caring and capable and friendly. There is a nice family atmosphere with residents afforded lots of communal events on a regular basis such as live music and entertainment. The food is of a high standard and is prepared for individual needs. Regular parties are held to enable resident's families to meet other relatives and establish contacts and mutual support.
Managerial staff provide regular feedback on each resident's health and well-being. Overall the home is doing a great job looking after those who need extra help.
↩Reply from Sarah ejarde, Manager at Willow Tree Lodge
We are honoured by your review and thank you for your kind words. Rest assured that we will strive to provide good care to all our clients.
Review from J J (Daughter of Resident) published on 25 July 2024 Submitted via Website•
Overall Experience
My mother has been in Willow Tree Lodge since January and has settled in really well due to the care and attention of all staff. Nothing seems to be too much trouble, and they are constantly making sure my mother is comfortable and settled. Food must be good as she has put on weight since she's...
My mother has been in Willow Tree Lodge since January and has settled in really well due to the care and attention of all staff. Nothing seems to be too much trouble, and they are constantly making sure my mother is comfortable and settled. Food must be good as she has put on weight since she's been there. The lounge area is nice and big to enable socialising and activities.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
We really appreciate your support and kind words.
Review from A R (Resident / Service User) published on 25 July 2024 Submitted via Postal Card•
Overall Experience
Very impressed with everything.
Very impressed with everything.
↩Reply from sarah lejarde, Manager at Willow Tree Lodge
We are so happy with your positive feedback. Thank you very much.
Review from Wendy M (Sister of Resident) published on 25 July 2024 Submitted via Website•
Overall Experience
The staff at Willow Tree Lodge are very well trained and patient with all residents, during some difficult times due to the nature of my sister's illness and dementia. They are extremely considerate and look after her many needs and do so in a very caring manner.
The staff at Willow Tree Lodge are very well trained and patient with all residents, during some difficult times due to the nature of my sister's illness and dementia. They are extremely considerate and look after her many needs and do so in a very caring manner.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
Thank you for your positive review Wendy, we really appreciate your support.
Review from J A (Daughter of Resident) published on 24 July 2024 Submitted via Website•
Overall Experience
The staff are always polite and friendly whenever I visit. The home always appears to be clean and there are never any bad smells lingering. The food always looks very nice although the plates are too heavy.
The staff are always polite and friendly whenever I visit. The home always appears to be clean and there are never any bad smells lingering. The food always looks very nice although the plates are too heavy.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
Your support is invaluable to us, we are glad that you took the time to share your feedback. Thank you.
Review from Pat E (Wife of Resident) published on 23 July 2024 Submitted via Website•
Overall Experience
My husband has been a resident of Willow Tree Lodge since December 2023. Due to his complex needs, it was hard to find a suitable care home. Some of his behaviours were difficult to deal with but the management and staff worked hard and together we solved them. The staff are friendly and kind and...
My husband has been a resident of Willow Tree Lodge since December 2023. Due to his complex needs, it was hard to find a suitable care home. Some of his behaviours were difficult to deal with but the management and staff worked hard and together we solved them. The staff are friendly and kind and my husband is generally calm and happy.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
To you and the family, we're really grateful and appreciate you taking the time to share your feedback with us. We always strive to give our best to serve our clients. We're glad that we exceeded your expectations.
Review from Maureen B (Resident / Service User) published on 22 July 2024 Submitted via Website•
Overall Experience
I have been here for 18 months and I find the care home very nice and friendly.
Very caring staff always helpful. The food is very nice and a good choice of dishes.
Very caring staff always helpful. The food is very nice and a good choice of dishes.
Staff are always on hand to sort out any problems I may have.
I have been here for 18 months and I find the care home very nice and friendly.
Very caring staff always helpful. The food is very nice and a good choice of dishes.
Very caring staff always helpful. The food is very nice and a good choice of dishes.
Staff are always on hand to sort out any problems I may have.
↩Reply from Sarah Lejarde, Manager at Willow Tree Lodge
Thank you for your kind words Maureen, we're honored that you are part of Willow Tree Lodge.
Review from Peter D (Son of Resident) published on 23 April 2023 Submitted via Postal Card•
Overall Experience
I find the staff very friendly and caring and am more than happy with the way my mother is taken care of.
I find the staff very friendly and caring and am more than happy with the way my mother is taken care of.
Review from C K (Wife of Resident) published on 20 April 2023 Submitted via Postal Card•
Overall Experience
Willow Tree Lodge staff are very caring, patient and know their residents very well. The nurses and manager provide excellent care to make sure all residents are happy and comfortable and are willing to listen to any suggestions for individual care. The atmosphere is warm and friendly. The building...
Willow Tree Lodge staff are very caring, patient and know their residents very well. The nurses and manager provide excellent care to make sure all residents are happy and comfortable and are willing to listen to any suggestions for individual care. The atmosphere is warm and friendly. The building is old but kept clean - the only smells are of cooking and the cleaning items used ie to wash floors etc.
Review from Cecil H (Resident / Service User) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
The staff deserve a medal.
The staff deserve a medal.
Review from C M (Brother of Resident) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
Staff are wonderful, couldn't have found a better place for my sister.
Staff are wonderful, couldn't have found a better place for my sister.
Review from N B (Resident / Service User) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
Very nice staff.
Very nice staff.
Review from A K (Resident / Service User) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
It is a very lovely home.
It is a very lovely home.
Review from B B (Resident / Service User) published on 10 October 2022 Submitted via Postal Card•
Overall Experience
Lovely home.
Lovely home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Willow Tree Lodge.
Upcoming Events
There are no upcoming events for Willow Tree Lodge.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Willow Tree Lodge.
Accreditations
There are no accreditations posted yet for Willow Tree Lodge.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Willow Tree Lodge
What types of Care is Willow Tree Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Tree Lodge have?
There are 28 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Willow Tree Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Tree Lodge to the centre of Canterbury?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Tree Lodge to verify any information. View our terms and conditions. Willow Tree Lodge has a Basic Service -what a Basic Service includes.