Willow Tree Lodge

126-128 Old Dover Road, Canterbury CT1 3PF
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9.5 40 Reviews
  • Willow Tree Lodge, Canterbury
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • Self-Funded Nursing Care: £1250 – £1350
  • Self-Funded Nursing Dementia Care: £1250 – £1350
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Nursing Care: £1250 – £1350
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1348

These prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Veecare Ltd

Person in charge

  • Sarah Lejarde (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)
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Willow Tree Lodge Reviews (40)

9.5

Willow Tree Lodge has a Review Score of 9.5 (9.452) out of 10, based on 13 reviews in the last 2 years.
Over all time Willow Tree Lodge has 40 reviews.

Overall Experience
  • 21
  • 15
  • 4
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  • 0
Date Published
  • 40
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  • 1
  • 13
  • 27
Reviewer Connection to Willow Tree Lodge
  • 9
  • 9
  • 6
  • 6
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 40, showing 21-40
Review from Cecil H (Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff deserve a medal.
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Review from B T (Daughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are wonderful, caring and look after my mother well. The activities coordinator is excellent and attentive. The room is unfortunately in a poor state with damp seeping through the ceiling and wall. This ruined one of my mother's pictures which hung on the wall. Just to give an example of how
bad it is, paint peeling as a result. We have asked many times for it to be fixed and it has not. Also, her TV is not working at times and staff are not able to turn it on.
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Review from G W (Brother of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my brother is receiving in the home. I find the care staff very caring and always helpful when I visit my brother. I am kept well informed of any problems regarding my brother's health.
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Review from J E (Wife of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Patient, caring and hardworking staff.
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Review from Allison C (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a very bad experience with another care home which my Aunt and I were let down badly, this is so much better. She is very happy here. The staff are so caring with her as she has complicated needs. It is always clean and smells lovely. Throughout Covid lockdown, they always keep in touch with video
calls to my Aunt. The staff make the home, not the furnishings!
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Review from Gerry H (Son of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are without a doubt some of the best and caring staff I have ever met. They look after my mum as if she were their mother. Exemplary care. I highly recommend this care home. Thanks to all of you.
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Review from Mick G (Son of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very friendly staff and my mother receives professional care at all times. I cannot thank the whole team enough for what they do. Very friendly and secure environment with activities to help keep her body and mind active.
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Review from P S (Friend of Resident) published on 5 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff had a lovely attitude to all of the residents. My friend is very well cared for and he enjoys his stay at High Meadow. He loves the food at the home.
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Review from Sarabjit U (Friend of Resident) published on 1 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend moved to this home about 3 months ago, at first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a resident
here. I am always offered tea/coffee when I visit.
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Review from C P (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel more support staff is needed with activities as at the moment there is only one part-time member of staff, clearly not enough for 20 plus residents.
What lets the home down is the shabby appearance of the outside of the building (absolutely no kerb appeal). This lovely Victorian building has
been sadly neglected, with dirty windows, old and shabby net curtains and outside windows and doors in bad need of cleaning and painting.
Pots full of dead and rotting flowers. So sad and demoralising for such dedicated and hard-working staff who give such good care to the residents.
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Review from Joan W (Wife of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very well run and the staff are very caring towards the residents.
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Review from D H (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful, kind staff. Mum always seems happy in the home. Her health has improved no end since being a resident. All in all a positive experience.
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Review from Sue H (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for just over a year and a half now. She was understandably anxious at first but settled well with the care, understanding and respect of the staff. She is encouraged to stay up in the lounge or dining room but respected if she really does want to go to bed. The manager works
hard and aims to please with encouragement and support of the staff.
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Review from Gwendoline G (Regular Volunteer) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had a friend at High Meadow I still visit as I find the staff are so friendly and caring.
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Review from Debra J (Niece of Resident) published on 16 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel extremely lucky to have had my aunt at High Meadow with the kind and professional staff. She lived far longer than expected due to their dedication. She was kept clean, happy and comfortable. All the staff try their very best and I have nothing but praise for them.
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Review from A C (Wife of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I would highly recommend High Meadow as a nursing home, nothing is too much trouble for the care of my husband and the residents. Unfortunately I feel they are understaffed but cope very well. The staff are very friendly and everybody seems to get on well.
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Review from Veronica B (Wife of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received is excellent.
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Review from Marion W (Husband of Resident) assisted by family/friend published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am generally happy with the service but feel it could be improved with more staffing. Often one has to wait some time because the few carers have too many patients to deal with and other staff have too many jobs to do e.g. one person deals with maintenance, supervision of cleaning, bed making and
the gardening.
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Review from Mavis C (Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been here long but I have been made to feel really welcome. The staff are really nice and kind.
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Review from Albert W (Resident) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all excellent and work really hard, they make me feel better with their care they give. I have been here for a while and love it here.
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Current Review Score: 9.5 (9.452)

Overview of Review Score

The Review Score of 9.5 (9.452) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for Willow Tree Lodge is calculated as follows: ( (83 Excellents x 5) + (46 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 146 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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