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Care Provided by Willow Tree Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 34 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Willow Tree Lodge to confirm what's included and get a personalised quote
The price(s) shown are provided by the care home. Contact Willow Tree Lodge for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Veecare Ltd
- Private Owned
Person in charge
- Sarah Lejarde (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (28)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
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Willow Tree Lodge Reviews (40)
Over all time Willow Tree Lodge has 40 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Willow Tree Lodge
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Review from J L (Resident / Service User) published on 10 October 2022 Submitted via Postal Review Card•
Overall Experience
I have resided here for many months and generally the care is very good.
I have resided here for many months and generally the care is very good.
Review from B T (Daughter of Resident) published on 2 June 2021 Submitted via Postal Review Card•
Overall Experience
The staff are wonderful, caring and look after my mother well. The activities coordinator is excellent and attentive. The room is unfortunately in a poor state with damp seeping through the ceiling and wall. This ruined one of my mother's pictures which hung on the wall. Just to give an example of...
The staff are wonderful, caring and look after my mother well. The activities coordinator is excellent and attentive. The room is unfortunately in a poor state with damp seeping through the ceiling and wall. This ruined one of my mother's pictures which hung on the wall. Just to give an example of how bad it is, paint peeling as a result. We have asked many times for it to be fixed and it has not. Also, her TV is not working at times and staff are not able to turn it on.
Review from G W (Brother of Resident) published on 27 May 2021 Submitted via Postal Review Card•
Overall Experience
I am very happy with the care my brother is receiving in the home. I find the care staff very caring and always helpful when I visit my brother. I am kept well informed of any problems regarding my brother's health.
I am very happy with the care my brother is receiving in the home. I find the care staff very caring and always helpful when I visit my brother. I am kept well informed of any problems regarding my brother's health.
Review from Allison C (Daughter of Resident) published on 21 May 2021 Submitted via Postal Review Card•
Overall Experience
After a very bad experience with another care home which my Aunt and I were let down badly, this is so much better. She is very happy here. The staff are so caring with her as she has complicated needs. It is always clean and smells lovely. Throughout Covid lockdown, they always keep in touch with...
After a very bad experience with another care home which my Aunt and I were let down badly, this is so much better. She is very happy here. The staff are so caring with her as she has complicated needs. It is always clean and smells lovely. Throughout Covid lockdown, they always keep in touch with video calls to my Aunt. The staff make the home, not the furnishings!
Review from J E (Wife of Resident) published on 21 May 2021 Submitted via Postal Review Card•
Overall Experience
Patient, caring and hardworking staff.
Patient, caring and hardworking staff.
Review from Gerry H (Son of Resident) published on 19 May 2021 Submitted via Postal Review Card•
Overall Experience
The management and staff are without a doubt some of the best and caring staff I have ever met. They look after my mum as if she were their mother. Exemplary care. I highly recommend this care home. Thanks to all of you.
The management and staff are without a doubt some of the best and caring staff I have ever met. They look after my mum as if she were their mother. Exemplary care. I highly recommend this care home. Thanks to all of you.
Review from Mick G (Son of Resident) published on 9 April 2021 Submitted via Website•
Overall Experience
Very friendly staff and my mother receives professional care at all times. I cannot thank the whole team enough for what they do. Very friendly and secure environment with activities to help keep her body and mind active.
Very friendly staff and my mother receives professional care at all times. I cannot thank the whole team enough for what they do. Very friendly and secure environment with activities to help keep her body and mind active.
Review from P S (Friend of Resident) published on 5 March 2019 Submitted via Website•
Overall Experience
The staff had a lovely attitude to all of the residents. My friend is very well cared for and he enjoys his stay at High Meadow. He loves the food at the home.
The staff had a lovely attitude to all of the residents. My friend is very well cared for and he enjoys his stay at High Meadow. He loves the food at the home.
Review from Sarabjit U (Friend of Resident) published on 1 March 2019 Submitted via Website•
Overall Experience
My friend moved to this home about 3 months ago, at first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a...
My friend moved to this home about 3 months ago, at first found it daunting, since then found the home very comfortable. Staff are very friendly and the food here is excellent. The staff make you feel very happy and safe. The staff always make my friend happy, they treat me as though I am a resident here. I am always offered tea/coffee when I visit.
Review from C P (Daughter of Resident) published on 27 November 2018 Submitted via Postal Review Card•
Overall Experience
I feel more support staff is needed with activities as at the moment there is only one part-time member of staff, clearly not enough for 20 plus residents.
What lets the home down is the shabby appearance of the outside of the building (absolutely no kerb appeal). This lovely Victorian building...
I feel more support staff is needed with activities as at the moment there is only one part-time member of staff, clearly not enough for 20 plus residents.
What lets the home down is the shabby appearance of the outside of the building (absolutely no kerb appeal). This lovely Victorian building has been sadly neglected, with dirty windows, old and shabby net curtains and outside windows and doors in bad need of cleaning and painting.
What lets the home down is the shabby appearance of the outside of the building (absolutely no kerb appeal). This lovely Victorian building has been sadly neglected, with dirty windows, old and shabby net curtains and outside windows and doors in bad need of cleaning and painting.
Pots full of dead and rotting flowers. So sad and demoralising for such dedicated and hard-working staff who give such good care to the residents.
Review from Joan W (Wife of Resident) published on 12 July 2018 Submitted via Postal Review Card•
Overall Experience
The home is very well run and the staff are very caring towards the residents.
The home is very well run and the staff are very caring towards the residents.
Review from Sue H (Daughter of Resident) published on 12 July 2018 Submitted via Postal Review Card•
Overall Experience
My mother has been here for just over a year and a half now. She was understandably anxious at first but settled well with the care, understanding and respect of the staff. She is encouraged to stay up in the lounge or dining room but respected if she really does want to go to bed. The manager...
My mother has been here for just over a year and a half now. She was understandably anxious at first but settled well with the care, understanding and respect of the staff. She is encouraged to stay up in the lounge or dining room but respected if she really does want to go to bed. The manager works hard and aims to please with encouragement and support of the staff.
Review from D H (Son of Resident) published on 12 July 2018 Submitted via Postal Review Card•
Overall Experience
Very helpful, kind staff. Mum always seems happy in the home. Her health has improved no end since being a resident. All in all a positive experience.
Very helpful, kind staff. Mum always seems happy in the home. Her health has improved no end since being a resident. All in all a positive experience.
Review from Gwendoline G (Regular Volunteer) published on 12 July 2018 Submitted via Postal Review Card•
Overall Experience
Having had a friend at High Meadow I still visit as I find the staff are so friendly and caring.
Having had a friend at High Meadow I still visit as I find the staff are so friendly and caring.
Review from Debra J (Niece of Resident) published on 16 June 2017 Submitted via Website•
Overall Experience
We feel extremely lucky to have had my aunt at High Meadow with the kind and professional staff. She lived far longer than expected due to their dedication. She was kept clean, happy and comfortable. All the staff try their very best and I have nothing but praise for them.
We feel extremely lucky to have had my aunt at High Meadow with the kind and professional staff. She lived far longer than expected due to their dedication. She was kept clean, happy and comfortable. All the staff try their very best and I have nothing but praise for them.
Review from A C (Wife of Resident) published on 15 July 2016 Submitted via Postal Review Card•
Overall Experience
I would highly recommend High Meadow as a nursing home, nothing is too much trouble for the care of my husband and the residents. Unfortunately I feel they are understaffed but cope very well. The staff are very friendly and everybody seems to get on well.
I would highly recommend High Meadow as a nursing home, nothing is too much trouble for the care of my husband and the residents. Unfortunately I feel they are understaffed but cope very well. The staff are very friendly and everybody seems to get on well.
Review from Veronica B (Wife of Resident) published on 4 July 2016 Submitted via Postal Review Card•
Overall Experience
The care my husband received is excellent.
The care my husband received is excellent.
Review from Marion W (Husband of Resident) published on 4 November 2015 Submitted via Postal Review Card•
Overall Experience
I am generally happy with the service but feel it could be improved with more staffing. Often one has to wait some time because the few carers have too many patients to deal with and other staff have too many jobs to do e.g. one person deals with maintenance, supervision of cleaning, bed making and...
I am generally happy with the service but feel it could be improved with more staffing. Often one has to wait some time because the few carers have too many patients to deal with and other staff have too many jobs to do e.g. one person deals with maintenance, supervision of cleaning, bed making and the gardening.
Review from Mavis C (Resident / Service User) published on 15 October 2015 Submitted via Postal Review Card•
Overall Experience
I haven't been here long but I have been made to feel really welcome. The staff are really nice and kind.
I haven't been here long but I have been made to feel really welcome. The staff are really nice and kind.
Review from Albert W (Resident / Service User) published on 15 October 2015 Submitted via Postal Review Card•
Overall Experience
The staff are all excellent and work really hard, they make me feel better with their care they give. I have been here for a while and love it here.
The staff are all excellent and work really hard, they make me feel better with their care they give. I have been here for a while and love it here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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