Green Gates Care Home

2 Hernes Road, Summertown, Oxford OX2 7PT
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9.3 98 Reviews
  • Green Gates Care Home, Oxford
Green Gates offers residential, nursing, palliative, post-operative and respite care as well as support for adults with long term conditions. The home also offers a space for people to rest, relax and recover for short stays too!

Situated in the pleasant area of Summertown the home has a lovely relaxed homely atmosphere and is surrounded by beautiful gardens with outdoor seating. There are also multiple communal areas and private dining facilities helping residents to relax and socialise.

The home retains many of its original features with rooms of varying sizes and aspects to suit an individual’s needs. All rooms are en-suite with bathroom facilities, Wi-Fi, and Smart TV included.

Green Gates is located in a prime area of North Oxford, conveniently located between Oxford city centre and Oxford Ring Road and is within a short walk to Summertown shopping centre. There is a frequent bus service to Oxford city centre just 100 yards away.

Mealtimes and special occasions are important to the home’s life, with food prepared by their chef manager and a balanced diet enjoyed by all. Afternoon tea and homemade cake are popular additions to the menu!

There’s a real sense of community at Green Gates. An experienced, dedicated and diverse team really explore what residents enjoy doing and the home's social and activities calendar is organised around those interests.

So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Residents can enjoy activities such as musical afternoons, painting, games, baking and gentle gardening with the addition of regular days out. There is also an onsite hair salon and residents kitchen.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK Green Gates Care Home'.

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharon Lamb (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (40)
9.3

Green Gates Care Home has a Review Score of 9.3 (9.325) out of 10, based on 34 reviews in the last 2 years.
Over all time Green Gates Care Home has 98 reviews.

Overall Experience
  • 54
  • 35
  • 6
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Date Published
  • 98
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  • 34
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Reviewer Connection to Green Gates Care Home
  • 26
  • 19
  • 15
  • 10
  • 5
  • 4
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 98, showing 1-20
Review from Vivienne B (Wife of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Green Gates for one month. We find the staff very caring , considerate and extremely friendly. Nothing seems too much trouble for them. I think the idea of being able to visit my husband anytime and at my convenience is marvelous.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear that you can feel at ease with your husband in our care. We are pleased that the open door visiting policy at our BUPA care homes is giving you the flexibility to visit whenever you would like. We are looking forward to seeing you again.

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Review from J C (Mother of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been in Green Gates for four months following a severe haemorrhagic stroke, and he has been very well looked after by all the lovely nurses and carers who have to do so much for him. They are unfailingly kind and cheerful, and indeed all the staff are friendly and ready to help, creating
a good atmosphere in the home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Son in our care. It is always nice to hear words like "Kind" and "Friendly" being used to describe our Staff. We hope to continue providing your Son with the best possible care.

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Review from DENNIS FRANK C (Power of Attorney of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home itself seems comfortable and well run with a beautiful outdoor area. The staff appear to be attentive and caring and the resident seems to be happy and contented. Frequent visits from a doctor, a chiropodist and a hairdresser are very welcome.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely words. It is wonderful to hear that you are impressed with the comfortable environment at Green Gates Care Home. It is always brilliant to hear words like "Attentive" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from Jane O (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting mum on a warm Sunday afternoon. Sleeping and comfy. Blind with dementia. Staff excellent. A difficult job but good team work. This is mum's home.
Reply from Lisa Henderson, Customer Care Advisor at Green Gates Care Home

Thank you for your kind words. It is always nice to hear words like "Excellent" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Mum with the best possible care.

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Review from S M (Daughter of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and kind and will go out of their way to accommodate any requests by the resident or family. The nursing staff work together with the weekly visit from the GP and information is quickly past on to the residents family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are pleased to hear that you are impressed with the high standards of care provided at Green Gates Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from P S (Wife of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first priority is for my husband to be well cared for, well fed & clean & safe. Green Gates meets these requirements however, Bupa seem to be reviewing guidelines & practices & t create an image that seems clinical & institutional & not adapted to the individual home. Carers sometimes appear overwhelmed
by new rules & management are conspicuous by their absence, indeed some residents do not know who the manager is. I admire all these staff for their dedication, I think the manager is lucky to have such a caring team. Instead of more posters & target info on walls one to one talk or praise would impress me more.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your comments. We are pleased to hear that your Husband is well cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from N E (Civil Partner of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
So ready to listen to suggestions. Quick to find solutions to issues raised.
Feel the majority of staff are extremely helpful and positive to all requests. The activities are varied and engaging, inclusive and respectful to both me and my lifetime civil partner. Thank you!
Reply from Grace Langfield, Customer Service Adviser at Green Gates Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your Partner in our care home, especially hearing words like "inclusive" and "respectful" being used to describe our staff. Please let us know if there is anything else we can do to make your loved one's stay as comfortable as possible.

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Review from Lorrie D (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following 2 falls at home my mother was unable to continue living independently at home and we transferred her for care at Green Gates. It took a while for her to adjust to the new way of life as so many new faces and names were confusing for her. The medical staff were very careful to assess her needs
and the transfer of Doctor to the Care home practitioner was a relief for all the family. She is still struggling with the food and needs to encouraged to eat as she no longer has access to her choices but the carers are patiently getting her adjusted. From my point of view we are satisfied that she is being well looked after and safe in her new environment. My only slightly negative comment is that the staff cover at weekends is very stretched and laundry items seem to disappear regularly.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your lovely review We are very happy to hear you can feel at ease with your mum in our care. We have discussed your feedback with the Home Manager and moving forward the home will arrange a monthly food committee meeting and will have residents on the committee. The manager is going to check all clothing is labelled for the resident and will look in lost property if there are any items of clothing missing. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Suki P (Wife of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always kind and cheerful, and I'm grateful my husband is being so well looked after. The admin, kitchen, and cleaning staff are very helpful too, and everyone makes me feel welcome. Thank you all.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is always brilliant to hear words like "Kind" and "Cheerful" being used to describe our staff and we are very happy to hear you can feel at ease with your Husband in our care. We are happy to hear you feel like a part of our Green Gates family. We hope to continue providing your loved one with the best possible care.

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Review from A S (Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been living in Green Gates for six years and am happy here.
I have a lovely room which looks on to the garden. I am well-fed and well-looked after.
I feel safe and secure here and get value for money.
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Review from M B (Resident) assisted by family/friend published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers and staff continue to be excellent and a recent fall has shown me once again how well I am supported. I am very grateful to all concerned. The food is always well prepared and presented and I am very pleased to be starting my 4th year here.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your kind words. We hope the care home did everything possible to make the transition as easy as possible. Thank you for choosing our Home for your stay.

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Review from M C (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always helpful and friendly.
All staff try their best.
Impressed with the cleanliness.
Just a proposal: an intercom system at the main door would be great if a visitor needs to speak to the reception before entering the building.
Will you be able to convey this proposal to the relevant department?
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible.

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Review from C A (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently celebrated her 100th birthday at Green Gates. The staff could not have done more to make it a wonderfully memorable occasion: delicious home-prepared food and lovely cake at her tea party; beautiful decorations and a huge welcome for all our family, including seven great-grandchildren,
who had such fun. The managers made all the arrangements, the kitchen staff served excellent refreshments and the carers got my mother ready and looked after her so kindly and skilfully.
They made it a very special occasion for all the family.
My mother has been at Green Gates for 18 months, after a series of falls and breaking her hip. She was very frail and confused but the excellent nursing care has made her much more comfortable and happily settled. We have met so much kindness and love from the excellent carers, nurses and managers. We are always welcomed as visitors at any time.
Reply from Maria Ricketts, Customer Care Adviser at Green Gates Care Home

Thank you for your lovely review. We are so happy to have shared your mother's 100th birthday what an amazing milestone. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from M B (Son of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The general experience of being a care home resident at Green Gates Care Home is ok but there seems to be a disconnect between staff and management. The staff are struggling with heavy workloads and insufficient praise and support from management who are mostly invisible to residents and seem not to
be involved with them personally. Facilities like baths are not available, having been converted into an equipment store room. Activities seem patchy and unpredictable, although good when delivered e.g. Owls and penguin contact.
Reply from David Mclean, Customer Service Adviser at Green Gates Care Home

We appreciate you taking the time to leave us your comments. We have a general regard for all our residents. We will discuss your comments with our feedback team to help continue and improve our services. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from A S (Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of the staff are helpful. The food is lovely. I am able to choose what I eat. I have some good friends. My room needs painting.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Thank you for taking the time to leave us your comments. We have discussed your feedback with the Home Manager and they are going to speak to you regarding the redecoration of your room. Please let us know if there is anything else we can help with.

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Review from Peter L (Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in Green Gates for a year now. Prior to this, I have only been in other homes for short periods. This is by far the best. The food is varied. The staff are very respectful in working, showing and cleaning. I make the effort to join in as many of the plentiful activities as I can. I look
forward to the activities which are well organised this winter.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Hello and thank you for taking the time to leave a positive review for the staff at Green Gates Care Home. We are so pleased to hear that Green Gates is ranked as the best of the homes you have stayed in. We are thrilled you are enjoying the activities within the home and we also look forward to seeing what the home plans for the winter months!

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Review from Susannah P (Daughter of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greengates has been transformative in the way it has cared for my mother who is 89, non-verbal and immobile and very much at the end of her life.
I cannot thank the manager enough for her persistence with multiple agencies in unblocking the roadblocks to ensure that my mother was able to move to Greengates.
Now that my mother is at Greengates I am confident that she is being looked after in the way we want for her. That has brought peace where once there was intense, gnawing anxiety in my mind and heart. That is priceless.
Thank you so much to the manager and team. This is a lovely care home run in a way that inspires confidence.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so glad that we have been able to make you feel supported and at ease through these difficult times. We are pleased to hear that your Mother is receiving high quality care and that she is benefitting from her stay with us at Green Gates Care Home. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Noel H (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The family's experience of the care home has been generally very good. The staff and friendly and caring and any requests are dealt with efficiently. My mother is always happy in herself and that is very reassuring to the family.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. We are so pleased to hear that your Mother is always happy and it is lovely to hear that you can feel at ease knowing that your Mother is receiving high-quality care. It is always wonderful to hear words like "Friendly" and "Caring" being used to describe our staff. If there is anything we can do to make your mother's stay as comfortable as possible, please do let us know.

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Review from John P (Son of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident of Green Gates since 10/6/24. She is very happy there, has a very pleasant room and enjoys her meals. The staff are friendly, competent and helpful. I am pleased to give a positive review.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care Home

Thank you for your kind words. It is so lovely to hear that you are impressed with the high standards of care provided at Green Gates Care Home. It is wonderful to know that your mother is happy and comfortable and that she is enjoying the delicious meals provided. We hope to continue providing your loved one with the best possible care.

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Review from M G (Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and loyal.
Reply from Rosie Smith, Customer Advisor at Green Gates Care Home

Thank you for leaving the staff at Green Gates Care Home a review. It is always great to hear words such as "friendly" and "loyal" used to describe our staff.

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Current Review Score: 9.3 (9.325)

Overview of Review Score

The Review Score of 9.3 (9.325) out of 10 for Green Gates Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.325 for Green Gates Care Home is calculated as follows: ( (209 Excellents x 5) + (131 Goods x 4) + (42 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 397 Ratings = 4.325
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Gates Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

Spacious rooms available for residential or nursing care. Our bedrooms are tastefully decorated and offer en-suite facilities, some with garden views. All of the rooms are fitted with flat screen TVs, electronically controlled beds and telephone points. Residents are encouraged to personalise their room with their own possessions, such as ornaments, pictures and smaller items of furniture.

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Awards / Recognitions (7)

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Meet the Team (3)

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Sharon Lamb

Job Title: Home Manager Joined: 2023

I am the home manager at Green Gates. I worked in the NHS for some years after qualifying as a nurse. My speciality was orthopaedics. When I had my first child I decided to leave the NHS and move into the care sector. I have now been a manager for approximately 10 years.


What I love most about my job is the variety - every day is different.


Outside of work, I live in Bicester with my husband and two children who are 7 and 12 years old. I enjoy reading and travelling.

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Louise De Fraine

Job Title: Financial Administrator Joined: 2018

I joined Bupa in 2018, initially as a carer. I completed my NVQ3 and became a senior carer before moving to the financial administrator role around 18 months ago. My job involves managing the financial accounts of all residents and keeping the system up to date. It also involves ordering, payments, managing petty cash and completing financial reports.


Before joining Bupa, I worked in retail management and various HR positions for about 16 years. Following my nan getting dementia - which progressed very quickly - and spending a lot of time with her, I thought a career in care might be something I could be good at. When I turned 40, I bit the bullet and applied at Green Gates.


I love being able to help people - whether it be residents, staff or visitors. If I can do something that makes their life a little easier or puts a smile on their face, I can go home happy.


I am a confident, hard-working woman and pride myself on doing a good job. I have RA which I manage well and do not let hold me back. I have a partner called Dave and one son who is nearly 25. Outside of work, I like music, books and a good horror film!

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Milagrin Maskaren

Job Title: RGN Joined: 2005

I qualified as a nurse in 1998 after completing a diploma in general nursing and midwifery in India. I worked in a hospital in India until 2002 before moving to the UK. I have worked for Bupa since April 2005.


I love my job - every day is different at Green Gates and I enjoy building relationships with our residents and their families.


I have two children and live with my family in Oxford. Outside of work, I love keeping active - going to the gym and for walks. I also like going to India to see my family and friends at least once every year.

Frequently Asked Questions about Green Gates Care Home

What types of Care is Green Gates Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Green Gates Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Green Gates Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Gates Care Home to the centre of Oxford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Gates Care Home to verify any information. View our terms and conditions. Green Gates Care Home has an Enhanced Service - more info.