
All staff are kind, caring and helpfulSylvia F(Regular Volunteer)

Ashford House was superior on every level - care, environment, facilities and administration.Richard W(Son of Resident/Service User)


All staff are kind, caring and helpfulSylvia F(Regular Volunteer)

Ashford House was superior on every level - care, environment, facilities and administration.Richard W(Son of Resident/Service User)


Ashford House Care Home is located in Stanwell near Staines providing 24-hour expert residential, nursing and dementia from short stays to long-term care placements.
The home has an experienced team of qualified nurses and carers who provide high-quality, person-centred care in a safe and calm environment. They support residents, ensuring care is delivered with dignity, patience, and understanding.
The home offers dementia-friendly communal spaces designed to encourage familiarity, independence, and social...
Care Provided by Barchester Ashford House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ashford House Care Home for full pricing details and T&Cs.
Contact Barchester Ashford House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Daisy Mingle (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
- Number of floors: 2
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (34)
Barchester Ashford House Care Home Reviews (83)
Barchester Ashford House Care Home has a Review Score of 9.8 (9.786) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ashford House Care Home has 83 reviews.
I left my mum for three weeks and she was very happy and felt secure. The staff are amazing and made her feel so cared for. Mum also made some friends which was lovely. I couldn't recommend Ashford House highly enough, a wonderful team.
Kind Regards
Good to come to see my friend
I would like to thank you for the review, well appreciated
I am very pleased with Ashford House the staff are very good and look after my mum who is 102. Very good. The room is excellent. Overall could not be more pleased with all the facility's and staff.
I would like to extend thank you for the wonderful you described the overall care for mum, well appreciated
We will continue to strive for the best assistance and support for our residents
The staff are so welcoming, polite, cheerful, professional
One is informed of any changes or/and concerns.
You feel you are listened to, if one has any worries.
Food is good quality and variety is amazing.
Thoughtful of alternatives if the person cannot eat the usual food as my relative is, who is on pureed food only.
Activities are well thought out. I feel my relative is safe, well looked after. A huge thank-you!!
I would like to extend a deep thank you in behalf of all the staff from Ashford House, for the kind and wonderful words you have describe the care at Ashford House
My husband is well care for and looked after
I would like to extend a warm thank you for the kind and inspirational message, this will be shared to all the caring staff
On each visit I see the kindess and care shown to my Mother. They are all patient and calm with my Mother and she is relaxed because of this. It gives me great confidence that my Mother is receiving the best of care here.
Much appreciated, we will continue to strive for the best for our residents
It was lovely to see you again
Kind Regards,
Daisy Mingle
All of the staff, on every level showed professionalism, kindness and respect to my frail, but determined, FTD diagnosed relative during the time that she was there as a resident.
One small but important aspect that I really appreciated, was that I could visit at any time, and any day. That itself made a huge difference when I felt I needed to stay a little longer.
It has been amazing to meet you and trusted the home to care for our late lovely Lena
All the best
Kind REgards,
Daisy
Always a good visit each time. Staff helpful & friendly. Food looks appertising & wholesome.
Dear Brian,I would like to extend a big thank you for taking part on a reviewWe value your review, we will continue to strive for the best for our residentKind Regards,Daisy
Dad has been a resident at Ashford House now for over a year. I cannot fault his care, the staff are amazing and when he came down recently with an illness it was diagnosed really quickly and medical care was sought immediately. Dad particularly likes the entertainment that's put on regularly throughout the week and the meals they serve our great. I cannot recommend this home enough.
Dear Jane,I would like to extend a big thank you for the kind and inspiring wordsWe will continue to strive for the best for our resident who is the centre of our priorityKind Regards,Daisy
I'm so relieved that I've found such a lovely home for my Dad. The rooms are clean, the food is superb and most importantly that staff are warm and friendly. My Dad is very content here and I would highly recommend this home to anyone with the difficult decision of making the change for their loved ones.
Dear Amanda,I would like to extend a big thank you in behalf of the caring team and all department for the kind and wonderful words you described the care Ashford house provides to our residentsWe will continue to strive for the best for our residentsKind Regards,Daisy Mingle
I think all the staff do the best they can for the residents and their families. I would like to see higher carer ratio to residents.
Hi Ann,Thank you for taking part on the reviewWe valued your reviewWe will continue to strive for the best for our residentKind Regards,Daisy
My Aunt has been Resident at Ashford House since April 2024. She has been looked after very well and all the staff treat her with such affection, kindness and care. Lots of good communication and activities. My Aunt looks safe and content.
Dear Jeanne,I would like to extend a big thank you for the kind and inspiring words you have described your experienced of visiting the home regarding the care of your aunt. We will continue to strive to improve the care for our residentsAgain many thanks, well appreciatedKind Regards,Daisy
So pleased we chose Ashford House. Since my husband has been a resident he could not have been treated any better by all the staff with their kindness & care. Also when we visit everybody is so welcoming and friendly.
Dear Patricia,I would like to extend my deepest gratitude for the kind and inspiring words you described the home service as a wholeWell appreciatedKind Regards.
The level of care, kindness and compassion shown towards my husband was outstanding while he was in respite. Nothing was too much trouble especially if I asked for help or assistance. I personally would recommend Ashford House and all its team as exceptional. I am so pleased my husband was accepted to be in this care home.
Dear Angela,In behalf of Ashford House team, we would like to extend our deepest gratitude of the inspiring words you have described the care for your husbandWe will continue to strive for the the best care and support for our residentKind Regards,Daisy
My wife has been in this care home for over 4yrs. The accomodation is first class alway very clean and, tidy The care home staff provide a totally first class reponse to alway to their residents. Fully recomending
I would like to extend my deep thank you for the review in behalf of Ashford House TeamReally an amazing and inspiring wordsKind Regards,Daisy
I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring.
Dear Judith, on behalf of Ashford House team, we would like to extend our big thank you for the wonderful and inspiring words you described the team, well appreciated. We will continue to aspire for the best for our residents. Kind regards, Daisy.
Excellent so far.
Dear Sally, on behalf of Ashford House team, we would like to extend our big thank you, an inspiring word to describe the home. Kind regards, Daisy.
I have never seen such cheerful and happy staff and the care appears to be excellent!
Thank you for the wonderful words, we appreciate your comments, this will help us to continue to improve our services. Kind regards, Daisy.
My father has been a resident at Barchester Ashford House Care Home for over one month now and I wish to express just how happy I am with the care he is receiving. The staff are tireless in their efforts to ensure my father's comfort and treat him as they would a family member rather than simply a client. I couldn't be more satisfied.
On behalf of Ashford House team, we would like to say a big thank you for appreciating the care, support and assistance we provide. We will continue to strive for the best to ensure our residents have a place they can call home. Kind Regards
The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her.
On behalf of the Ashford House team, we would like to extend a big thank you for the wonderful and inspirational message describing the staff and the home, well appreciated. We will continue to strive to improve the services for our residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (68) & Events (6)
- 31 Jul 2026
Ashford House care home in Staines recently presented the Menopause And Cancer Charity with a cheque for £1250.00. The care home welcomed Esther, Fundraising Manager from the charity to a...
- 20 Jul 2026
Staff, residents, relatives and the local community came together at Ashford House in Staines to enjoy a garden party that was held in the home’s grounds on Saturday 18th July....
- 13 Jul 2026
Residents at Ashford House have been having great fun with their Happi Table, enjoying a range of interactive games that bring smiles, laughter, and friendly competition. The Happi Table offers...
- 22 Aug 2026Organiser: Barchester Ashford House Care Home
- 22 Aug 2026Organiser: Barchester Ashford House Care Home
- 28 Aug 2026Organiser: Barchester Ashford House Care Home
Awards / Recognitions (91)
- 11 Aug 2026Recipient: Barchester Ashford House Care Home
- 14 Jul 2026Recipient: Barchester Ashford House Care Home
- 12 Jun 2026Recipient: Barchester Ashford House Care Home
Accreditations
There are no accreditations posted yet for Barchester Ashford House Care Home.
Meet the Team (18)

My Name is Daisy Mingle. I am happy to say I am the General Manager here at Ashford House.
I have been a nurse for many years and have continued to develop my skills in nursing people living with Dementia through the excellent development training that Barchester Healthcare has offered me.
Working in a dementia environment is a very rewarding career. I feel residents treat us as their own family as you can feel the genuine response from them, their trust, acceptance and the lovely smiles on their faces. It’s such a pleasure to care for them.
I am so proud of the elderly care Ashford House offers.

Hello. My name is Cristina, and I am the Clinical Deputy Manager here at Ashford House.
I joined Barchester in 2000. I find my role very rewarding and like to ensure the residents receive premium care and support at all times. The team here at Ashford House are very caring and take pride in their roles to ensure the home is a safe and comfortable environment for all the residents here.

Hello, I am Laura, and I am the Homes Administrator. I joined the team here at Ashford House Care Centre in 2023.
I love meeting new people and getting to know residents and their loved ones. My role is very rewarding, and I like to ensure that everyone ones receive the right support, and I will apply my knowledge of finances to achieve this.

Hello, my name is Mihai, and I am the Head Chef here at Ashford House.
I started working as a Kitchen Assistant when I joined Ashford House in 2016. My passion for cooking inspired me to continue to work hard. With my skills and knowledge, I was promoted to the Head Chef position.
I was awarded the certificate for completing the 5 modules from Barchester Chef Academy in December 2025.
I am passionate about creating freshly prepared, nutritious and delicious meals for the residents.

Hi, my name is Sheeba, and I am an Activities Coordinator here at Ashford House.
Having a degree in Fine Arts and a creative background enables me to plan person-centred activities according to the personalities and tastes of the residents here at Ashford House. I believe and work towards making a positive difference in their day-to-day life, and I can honestly say this is one of the most rewarding jobs.

Hi, my name is Maggie and l have worked at Ashford House since 2013 and enjoy my time here working with my colleagues and supporting our residents. I am proud to be a Nurse and thoroughly enjoy what l do.

Hello, my name is Josephine, and I am Head of Unit at Ashford House.
I joined Barchester in 2009. I have enjoyed expanding my knowledge and development. The team here are supportive, professional, and they ensure the residents receive premium person-centred care and wellbeing.
I cannot imagine myself working in another care Home.

Hello, my name is Isaac Quadri, and I am a Care Practitioner here at Ashford House.
I am a compassionate and values every resident here. I have in-depth knowledge and experience. I am glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents’ care.

Hello, my name is Alison, and I am the Head Housekeeper here at Ashford House.
I started off working at Ashford House in 2019 as a kitchen assistant, a job which I very much enjoyed.
In 2021, I joined the housekeeping team as I felt I would like more time to get to know the wonderful residents. Since then, I have never looked back. I love my job and the residents, who I think are remarkable.

Hello, my name is Kirsty, and I am an Activity Coordinator here at Ashford House.
I have worked at Ashford House since 2017. I started off as a carer, which I loved, then moved over to the wonderful housekeeping team, and now I am one of our activity coordinators, a job that I adore. I love brightening the day of the residents with fun, meaningful things to do. From exercise classes to trips to Hampton Court Palace.
I also enjoy organising special events for families to enjoy with their loved ones.

Hello, my name is Anita, and I am one of the registered Nurses here at Ashford House.
I have been working at Ashford House for 15 years.
I really enjoy caring for and supporting the residents and knowing I make a difference each day.
I love my role, and I’m proud to say that I’m part of the team here.

Hi, my name is Tara, and I'ma Senior Carer at Ashford House.
I am a compassionate caregiver with 8 years of experience in both facilities and home environments. I've been the employee of the month Award winner for offering deep passion for my job. I'm glad to be part of a highly qualified team here at Ashford House and ensure the best safety and well-being in residents' care.

Hello, my name is Dovile, and I am the Administration Assistant at Ashford House.
I find my role very rewarding. I am always welcoming new residents and relatives to the home with a positive welcome and smile. I am here to support with ensuring appointments are booked, any questions answered and always on hand to make a cup of tea.

My name is Regina I joined Ashford House as a career in 2022. I have worked in the retail shop for over 20 years, but when I joined Ashford House as a career, I found myself with lots of passion for assisting residents.

My name is Sheila, and I have worked here at Ashford House since March 2021.
I thoroughly enjoy working here and getting to know our residents and their families.

Hello, my name is Gillian, and I am the Housekeeping Assistant here at Ashford House.
I used to work as a carer and in activities, so I have experienced different areas of care, which has given me so much knowledge when supporting residents and their needs.
I am now part of the wonderful housekeeping team. I enjoy my role, especially the time with the residents. I enjoy getting to know them and hearing about their life stories.

Hello, I am Kan I am here to welcome you to Ashford House at the weekends. I am dedicated, compassionate and committed to delivering high-quality support.
I play a vital role in ensuring the smooth day-to-day running of the home, supporting residents, families, and the wider care team with efficiency, warmth, and professionalism.
With a background spanning both primary care and residential care settings, I am able to bring a well-rounded understanding of person-centred care.
I have an approachable nature, attention to detail, and a genuine commitment to making a positive difference in the lives of residents and their families.

My name is Patricia, and l have been working at Ashford House for a number of years now, and l enjoy my job and the opportunity to work and support people from various places.
Frequently Asked Questions about Barchester Ashford House Care Home
What types of Care is Barchester Ashford House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Ashford House Care Home have?
There are 54 Single Rooms.
What are the Facilities & Services at Barchester Ashford House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Ashford House Care Home to the centre of Staines-upon-Thames?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashford House Care Home to verify any information. View our terms and conditions. Barchester Ashford House Care Home has an Enhanced Service -more info.