Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 175 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.
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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Hooper (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.

Parking

  • The home has it's own onsite car park.

Wingham Court Care Home Reviews (175)

9.8

Wingham Court Care Home has a Review Score of 9.8 (9.773) out of 10, based on 51 reviews in the last 2 years.
Over all time Wingham Court Care Home has 175 reviews.

Overall Experience
  • 136
  • 37
  • 1
  • 1
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Date Published
  • 175
  • 17
  • 25
  • 51
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Reviewer Connection to Wingham Court Care Home
  • 26
  • 23
  • 20
  • 18
  • 15
  • 13
  • 13
  • 7
  • 6
  • 6
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 175, showing 81-100
Review from Maureen S (Sister of Resident) published on 24 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I visited my sister on her seventieth birthday in Wingham Court Care Home, where she has been a resident for eighteen years. Whilst it has been difficult to visit her recently, we found the staff very welcoming and helpful to both us and my sister. The staff are clearly very kind to my
sister and look after her well in difficult circumstances and we are very satisfied with the care she receives.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you find our staff welcoming and helpful and that you are happy with the care your sister receives in our home. We hope to continue providing your sister with the best possible care.

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Review from Jim K (Friend of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for several years before lockdown. Since lockdown, I have visited a few times with differing restrictions. I think the home has been very responsive in its care for residents and I was made adequately aware of the rules applied. I have nothing but respect for the home
and its people, both residents and carers. It seems to be well-run and has a caring attitude. Where I have omitted the ratings, it is because they do not apply to me.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel our home cares well for its residents. We are looking forward to seeing you again.

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Review from J B (Friend of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well maintained building in a relaxed situation. Pleasant and helpful staff.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you find our staff helpful and pleasant.

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Review from Frances A (Sister of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, welcoming staff. Beautiful grounds. Clean.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

We really appreciate you taking the time to leave us your comments. Thank you.

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Review from C W (Friend of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I see my friend I always find the staff very kind and caring. It’s a lovely home. My friend has been at the home a long time and it’s fantastic to have it back open again. The staff were very supportive during lockdown.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. It is nice to hear that you have found our staff to be kind, caring and supportive during the lockdown. We hope to continue providing your friend with the best possible care.

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Review from Alan H (Cousin of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident at Wingham Court for some years. When I visit her there's always a lovely cheery atmosphere when you enter the home. They are always welcoming, smiling and very helpful. The staff/resident relationship is clearly very caring, warm and natural. I can't thank all the staff
at Wingham enough for the wonderful care she receives and for the amazing job they do in keeping her well, safe and happy.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely review. We are so glad to hear that you always find a cheery atmosphere and a warm welcome. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you again for your kind words.

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Review from Attiah N (Sister of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, always helpful. My sister is happy here.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your feedback. We are glad to hear that your Sister is happy in our care.

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Review from S P (Uncle of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nephew has been a resident of Wingham Court Care Home for a while. Wingham Court provides excellent care through its staff, who are caring and focused on the residents. The management team always respond quickly to any questions and provide useful feedback. The nurses are excellent, and we think
it is a good care home.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are happy with the care provided for your nephew, Please let us know if there is anything we can do to make your nephew's stay as comfortable as possible.

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Review from Dorothy T (Mother of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have been very satisfied with the care they give our relative. Despite him being difficult sometimes, there is always a member of staff willing to give us a few minutes of their time to discuss anything. The food always looks very good.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us your review. We are glad that you have always found the staff to be approachable. Please let us know if there is anything more we can do for your loved one.

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Review from J N (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the way the staff care for my mum. I can now come in and visit my mum which I like better than the times in Covid.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us your feedback.

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Review from R A (Friend of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was recommended by a retired social worker and when my dearest friend became ill and impossible for him to live alone in his house, this home was the first I considered and I was right to think of it as I am very pleased with the level of care and its quality. I am particularly pleased
with the level of physiotherapy available to him as a consequence he has already improved in his coordination and balance. I am extremely satisfied with the professionalism of the staff.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your dearest friend is making progress and improving in our home. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.

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Review from J B (Wife of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring home, lovely rooms, great grounds to walk around and lovely staff who are very kind, caring and thoughtful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your review. It is always so nice when our staff are described using words like "kind, caring and thoughtful". Thank you for choosing us to care for your loved one.

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Review from Carole O (Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are helpful and kind, I would recommend Wingham Court to anyone.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. Thank you for your recommendation.

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Review from I L (Brother of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always top care and help. Could be a few more activities geared towards men's interests. But overall very good. Sometimes a bit concerned about some residents "shouting", not their fault but concerning. Food, the only shortcoming is lack of good salads and summer food.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your feedback. I will certainly pass your comments about the activities and food on to the home manager. Please let us know if there is anything in particular your loved on would enjoy. Thank you again.

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Review from Eric C (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home. Everyone from the management level down showed my wife love and care. Level of care is excellent, and my wife's quality of life very much enhanced by the care she received.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your kind words. We are glad to hear that your Wife has a renewed quality of life in our care at Wingham Court. We certainly hope to continue to provide her with the best care possible.

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Review from Colin F (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like this home and its staff but I have not really been allowed to see much with covid. I think the rules do not make any sense. It's like a prison, but I know it's not your fault. Mum likes it here so I'm happy about that.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave us a review. We have a duty of care to all our residents and staff and have been following advice from PHE with regards to Covid regulations but we appreciate it has been a very difficult time. We hope the staff have helped you to keep in touch as much as possible and we are looking forward to welcoming you for a visit to see your Mum soon.

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Review from Michael H (Brother of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On every visit, staff are extremely friendly and welcoming. Nothing is too much trouble always approachable.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Friendly' and Welcoming' to describe our staff. Please let us know if there is anything we can do to make your Brothers stay as comfortable as possible.

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Review from Suzanne H (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and helpful.
Reply from Amanda Barnes, Customer Service Adviser at Wingham Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear words like 'Friendly' and 'Helpful' to describe our staff. We hope to continue providing your Sister with the best possible care.

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Review from Anish P (Grandson of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exceptional and talented team give this care home a buzz that brings smiles to all their residents' faces. The on-site facilities allow for constant rehabilitation and the perfectly manicured grounds provide air and space for the residents to move freely and safely, while the daily activities alleviate
any boredom and every resident is encouraged to participate. My family and I cannot thank the carers at Wingham Court enough, for everything they have done to look after my father and grandmother, they now feel like family and having spoken to other families of residents, know this isn’t a one-off. They care deeply and do everything in their power to get things right the first time. That is the greatest appeal for families looking for care of a loved one.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Wingham Court family. It is always nice to know that the efforts of our staff to do everything they can is appreciated so much. Thank you for your recommendation.

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Review from P T (Brother of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the occasions we have visited, my brother has always been well cared for and I have always been informed if he has been unwell or admitted to hospital.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel your brother is being well looked after and that you are kept informed of how he is doing.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Wingham Court Care Home is calculated as follows: ( (469 Excellents x 5) + (119 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 596 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

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Shalimar Tan

Job Title: Unit Manager Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

Vlada

Vlada Pascenko

Job Title: Registered Nurse Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wingham Court Care Home to verify any information. View our terms and conditions. Wingham Court Care Home has an Enhanced Service - more info.