Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 164 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided by Wingham Court Care Home

  • Primary Care Categories
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Multiple Sclerosis
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Claire Hooper (General Manager)
  • Admission Criteria
    • Ages from 18 to 70
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wingham Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • The home has it's own onsite car park.


Wingham Court Care Home Reviews (164)

Total of 164, showing 121-140
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 51 reviews in the last 2 years. Over all time Wingham Court Care Home has 164 reviews.

Overall Experience

  • 127
  • 35
  • 1
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  • 0

Date Published

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Review from Keith M (Brother of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy care home. Staff are on the ball. They go out of their way at times. The grounds are pleasant to walk around.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely comments, we really appreciate it!


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Review from S E (Sister of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming. Always willing to help with and enquiry and issues that we have and my brother has.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the kind comments. We're glad to help.


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Review from A S (Sister-in-law of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is looked after remarkably well, cared for and nursed to an excellent standard.
He has come from another home; where he was extremely unsettled and was under a number of safe-guardings.
So much happier here.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for trusting us with his care. We are very glad he feels more settled this time.


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Review from J B (Resident) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Wingham Court. Most things are excellent. My only critiques are
The food is not always consistently good quality, sometimes the food is cold, the gravy may be thin and it doesn't always taste that nice. I think this is when there are agency chefs on duty. Our resident chefs are very
good.
I would like to be able to go out for dinner more than once a month (which is all that is possible at the moment).

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave your comments. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.


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Review from G T (Respite Resident) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was extremely good. Always loads of things to do, such as outings and indoor activities. Care staff were always very polite and caring. The food was generally basic but very nice, and decent size portion. I would highly recommend to others to come and stay.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your kind words. We are delighted to hear you enjoyed your stay. We hope to see you again in the future.


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Review from S P (Sister of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home manager is absolutely fantastic and very approachable. She is a natural problem solver and very supportive. The events manager is superb and organises lots of varied activities for residents, both on-site and at external venues. Light-hearted and pleasant atmosphere in the home, warm welcome
whenever you visit.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave such a lovely review, we'll make sure to pass on your comments to the people mentioned.


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Review from Kaushik A (Brother-in-law of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All we have seen and experienced is excellent.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your review, Kaushik.


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Review from Julian K (Brother of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brother is very happy here.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your kind words.


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Review from S E (Mother of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers and nurses look after our daughter extremely well. Lots of feedback from them when I visit. It's really nice to know when I leave she is in good hands.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for trusting us with your daughter's care. We are very happy to hear you can feel at ease with her in our care.


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Review from G A (Friend of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've visited a couple of times, usually on special occasions like Christmas and have always been very impressed with the really special atmosphere that's always evident.
Everybody whether residents or staff have always been very happy and accommodating. The facilities are fantastic and I hear the activities
are second to none and have been invited to go fishing although I've not yet been able to join in due to work commitments.
I'd absolutely recommend Wingham Court to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for such a lovely review.


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Review from G P (Father of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and helpful. The facilities are excellent, clean and inviting.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your feedback. We are very happy to hear you at satisfied with the care your loved one receives. We hope to continue providing our residents with the best possible care.


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Review from M D (Father of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well maintained, peaceful grounds. An inclusive local community with lots of events, good pubs and shops within walking distance.
Always a warm welcome, with much-loved tea/coffee facilities in reception!
Wingham Court is a fun home with lots of laughs and music. Modern, clean and warm, with a caring
atmosphere and well-presented staff.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from F G (Mother of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean home, beautiful decor. Supportive management that actively promotes family connections.
Staff have spent a lot of time getting to know my daughter's likes and dislikes.
All staff are approachable.
Good range of activities and outings.
Good local amenities and transport links.
Good interactions
between residents and on arrival it was very reassuring to hear they were happy here.

Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Paul Y (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Food looks good, very clean and tidy when you walk around.

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Review from G J (Mother of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has needed a lot of support and understanding and staff have been very caring and supportive. This especially includes housekeeping staff who have gone out of their way to help and be respectful of his needs.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you and your son have had a positive experience with the home and appreciate your comments regarding the understanding and support shown by the staff. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from R C (Brother of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that my brother received at Wingham Court was second to none. It was not only the staff on Elm Ward who dealt with some very difficult situations with great respect and patience but all of the staff in the home. I am extremely grateful.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your brother received and the great respect and patience demonstrated by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Jill L (Cousin of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxed atmosphere, cheerful staff who are doing an excellent job even though it is very often not easy for them. They always recognise me and remember my name. The Activities Organiser works tirelessly to offer a very varied programme of events, sports, participation activities which are tailored to
individual residents' interests and capabilities. There is a definite air of caring about this home.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the atmosphere at the home and the work done by the activities coordinator. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from S J S (Father of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be friendly and very good at caring for our son. The activities cover most needs for everyone.
Our son has settled so well and now sees the residents as his family. The senior staff are most helpful and will see to any problems that may arise.

Reply from Gabriella Mills, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court care home, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments and glad to hear that your son has settled in well. We will pass your comments on to the care homes manager, The Bupa Customer Care Teams.


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Review from Deborah P (Mother of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is very happy at Wingham Court. The staff are very friendly and helpful, overall we are happy with the home.

Reply from Holly McGough, Customer Advisor at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your daughter's positive experience at Wingham Court. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from E C (Sister of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The bedroom my brother is in does not have enough storage for his personal care items that he needs to have. His wardrobe is overtaken with them, it should be used for his clothes which are squeezed into a small space. There is room to put up shelves, with a blind to cover just outside the bathroom,
these rooms need to be upgraded to cope with the needs of the resident.

Reply from Gabriella Mills, Customer Advisor at Wingham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents health and wellbeing are our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wingham Court Care Home is calculated as follows: ( (472 Excellents x 5) + (110 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 595 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Apr 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (8)

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Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!


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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.


Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.


Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.