Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 175 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.
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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Hooper (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.

Parking

  • The home has it's own onsite car park.

Wingham Court Care Home Reviews (175)

9.8

Wingham Court Care Home has a Review Score of 9.8 (9.773) out of 10, based on 51 reviews in the last 2 years.
Over all time Wingham Court Care Home has 175 reviews.

Overall Experience
  • 136
  • 37
  • 1
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Date Published
  • 175
  • 17
  • 25
  • 51
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Reviewer Connection to Wingham Court Care Home
  • 26
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  • 15
  • 13
  • 13
  • 7
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  • 5
  • 3
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  • 2
  • 2
  • 1
  • 1
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  • 1
  • 1
Total of 175, showing 121-140
Review from R B (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your positive feedback, we appreciate you taking the time to leave us reviews.

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Review from Daniel E (Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't have any issues and nothing to complain about so don't have a lot to say but I will say the home is very well managed and run. Everything is neat and tidy and also clean and the staff always seem happy. Basically, it's a professional setup.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Wingham Court Care Home

Thank you for your lovely feedback. Please let us know if there is anything more we can do to ensure your stay with us is as comfortable as possible.

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Review from S G (Cousin of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has always been amazing with my family and others. The staff are all very well trained, and I feel at ease knowing my family member is being cared for in the right way, especially over covid-19. It has been hard on everyone, but Wingham Court has done us all proud! I wouldn't put my family
member anywhere else.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Robert C (Father of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my wife have nothing but praise for the excellent care provided for our son, from senior management to the most junior member of staff, the care, professionalism and affection shown not only to our family member but also to the relatives is outstanding.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Ken E (Father of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything at Wingham Court is extremely good, except cleaning of room (dependent of which member of staff is on duty).
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from Gillian A (Wife of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband suffered brain damage and has been at Wingham Court for 17 years. I am writing this review to say how marvellously they have dealt with the whole lockdown situation. True, I'm not allowed in to see him but I'd rather that he and his pals would all be safe. The home has made every effort to
keep up other contacts by online visits and phone calls. They also send wonderful group contacts to relatives such as a lovely video of all the patients holding messages to their relatives with cheery background music; also a virtual art exhibition, as well as sending weekly news emails to all relatives.
We hear that they have kept up their supplies of PPE and food etc. and that residents and staff are keeping well. Any time I ring I can always hear music and laughter in the background. The residents are being entertained and having a good time. I miss seeing my husband, but I rather doubt if he is missing me!
Reply from Greta Narbutaityte, Customer Advisor at Wingham Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Stephen R (Regular Volunteer) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wingham Court is an outstanding facility who set the standard for the kind of care they provide. The residents are happy, cared for and respected. Regardless of their care needs, they are all treated equally and fairly and the staff are happy and cohesive. I couldn't ask for more.
Reply from Greta Narbutaityte, Customer Advisor at Wingham Court Care Home

Thank you for taking the time to leave such lovely comments.

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Review from Abdul K (Brother of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother stayed at Wingham Court Care Home. I'm very glad he is in safe hands. Excellent staff and services are in place. I'm very happy and thankful.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

It's lovely to hear that you are happy with your brothers care.
Thank you for your kind words.

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Review from G G (Regular Volunteer) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Wingham Court every month to chat to residents. I find the levels of care very good and residents seem very satisfied with their care arrangements.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely feedback, we really appreciate it.

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Review from Helen F (Friend of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent level of care for each resident - personal, physical, emotional and spiritual. A wonderful atmosphere here amongst the staff, residents and the friends and family who visit. Good physio sessions. All very safe and plenty of variety in the activities for the residents. Well managed events
and trips out. Hygienic and high standards in all areas.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely feedback, we really appreciate it.

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Review from James K (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you, I am no longer lonely!
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Review from Keith M (Brother of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean and tidy care home. Staff are on the ball. They go out of their way at times. The grounds are pleasant to walk around.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the lovely comments, we really appreciate it!

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Review from S E (Sister of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very welcoming. Always willing to help with and enquiry and issues that we have and my brother has.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for the kind comments. We're glad to help.

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Review from A S (Sister-in-law of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law is looked after remarkably well, cared for and nursed to an excellent standard.
He has come from another home; where he was extremely unsettled and was under a number of safe-guardings.
So much happier here.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for trusting us with his care. We are very glad he feels more settled this time.

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Review from J B (Resident) assisted by family/friend published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Wingham Court. Most things are excellent. My only critiques are
The food is not always consistently good quality, sometimes the food is cold, the gravy may be thin and it doesn't always taste that nice. I think this is when there are agency chefs on duty. Our resident chefs are very
good.
I would like to be able to go out for dinner more than once a month (which is all that is possible at the moment).
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave your comments. We will certainly discuss your feedback with the home’s manager to help us continually improve our service.

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Review from G T (Respite Resident) assisted by family/friend published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was extremely good. Always loads of things to do, such as outings and indoor activities. Care staff were always very polite and caring. The food was generally basic but very nice, and decent size portion. I would highly recommend to others to come and stay.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your kind words. We are delighted to hear you enjoyed your stay. We hope to see you again in the future.

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Review from S P (Sister of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home manager is absolutely fantastic and very approachable. She is a natural problem solver and very supportive. The events manager is superb and organises lots of varied activities for residents, both on-site and at external venues. Light-hearted and pleasant atmosphere in the home, warm welcome
whenever you visit.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for taking the time to leave such a lovely review, we'll make sure to pass on your comments to the people mentioned.

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Review from Kaushik A (Brother-in-law of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All we have seen and experienced is excellent.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your review, Kaushik.

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Review from Julian K (Brother of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brother is very happy here.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for your kind words.

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Review from S E (Mother of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers and nurses look after our daughter extremely well. Lots of feedback from them when I visit. It's really nice to know when I leave she is in good hands.
Reply from Greta Narbutaityte, Customer Adviser at Wingham Court Care Home

Thank you for trusting us with your daughter's care. We are very happy to hear you can feel at ease with her in our care.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Wingham Court Care Home is calculated as follows: ( (469 Excellents x 5) + (119 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 596 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 11 Sep 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

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Shalimar Tan

Job Title: Unit Manager Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

Vlada

Vlada Pascenko

Job Title: Registered Nurse Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wingham Court Care Home to verify any information. View our terms and conditions. Wingham Court Care Home has an Enhanced Service - more info.