Wingham Court Care Home

Oaken Lane, Claygate, Esher KT10 0RQ
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9.8 171 Reviews
  • Wingham Court Care Home, Esher
Wingham Court offers 24-hour rehabilitation care and support for people aged 18-70 years living with complex needs and neurological conditions such as multiple sclerosis, acquired brain injury as well as spinal injuries and strokes.

Wingham Court features comfortable en-suite bedrooms and a number of lounges, where residents can relax and socialise. The home benefits from four acres of beautifully well-maintained gardens.

The therapy department has a fully equipped gym, providing slow stream rehabilitation. The physical management programme is person-centred and focuses on preventing secondary complications and maximising function.

Regular visits from professionals such as GPs, speech and language therapists, wheelchair services, psychologist, neurophysiologists and dietitians; enabling resident needs to be continually met.

There is a bustling atmosphere in the home, with things going on which residents can freely join in with like quizzes, singing workshops, films, sports, Zumba, tai chi, visiting entertainers, etc. There are also special interest groups such as discussions, documentaries, ladies night, darts, boccia, reading, and gardening.

They also arrange lots of bespoke and 1-2-1 activities to cater for residents' special interests, or where extra support is required to ensure their participation. They have their own mini bus for regular trips out to the pub, shopping and even the local ice skating rink, so residents don't feel out of touch with their local community.

There is a dedicated art lounge and professional art teacher, children's playground, a well-furnished IT suite, beautiful grounds with raised beds and two Lawn Tennis Association (LTA) registered tennis courts.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Wingham Court'.

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Care Provided

Primary Care Categories

  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 73 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Claire Hooper (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Visiting

  • The home is open to everyone. No need for your loved one to have Bupa health insurance.

Parking

  • The home has it's own onsite car park.

Wingham Court Care Home Reviews (171)

Total of 171, showing 141-160
9.8

Wingham Court Care Home has a Review Score of 9.8 (9.790) out of 10, based on 48 reviews in the last 2 years. Over all time Wingham Court Care Home has 171 reviews.

Overall Experience

  • 134
  • 35
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Date Published

171
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Review from Paul Y (Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. Food looks good, very clean and tidy when you walk around.

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Review from G J (Mother of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son has needed a lot of support and understanding and staff have been very caring and supportive. This especially includes housekeeping staff who have gone out of their way to help and be respectful of his needs.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you and your son have had a positive experience with the home and appreciate your comments regarding the understanding and support shown by the staff. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from R C (Brother of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support that my brother received at Wingham Court was second to none. It was not only the staff on Elm Ward who dealt with some very difficult situations with great respect and patience but all of the staff in the home. I am extremely grateful.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your brother received and the great respect and patience demonstrated by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jill L (Cousin of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxed atmosphere, cheerful staff who are doing an excellent job even though it is very often not easy for them. They always recognise me and remember my name. The Activities Organiser works tirelessly to offer a very varied programme of events, sports, participation activities which are tailored to
individual residents' interests and capabilities. There is a definite air of caring about this home.

Reply from Josephine Gaupholm, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the atmosphere at the home and the work done by the activities coordinator. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from S J S (Father of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be friendly and very good at caring for our son. The activities cover most needs for everyone.
Our son has settled so well and now sees the residents as his family. The senior staff are most helpful and will see to any problems that may arise.

Reply from Gabriella Mills, Customer Adviser at Wingham Court Care Home

Thank you for your review of Wingham Court care home, we are pleased to hear that you have had a positive experience when visiting. We appreciate your comments and glad to hear that your son has settled in well. We will pass your comments on to the care homes manager, The Bupa Customer Care Teams.

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Review from Deborah P (Mother of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter is very happy at Wingham Court. The staff are very friendly and helpful, overall we are happy with the home.

Reply from Holly McGough, Customer Advisor at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your daughter's positive experience at Wingham Court. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from E C (Sister of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The bedroom my brother is in does not have enough storage for his personal care items that he needs to have. His wardrobe is overtaken with them, it should be used for his clothes which are squeezed into a small space. There is room to put up shelves, with a blind to cover just outside the bathroom,
these rooms need to be upgraded to cope with the needs of the resident.

Reply from Gabriella Mills, Customer Advisor at Wingham Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents health and wellbeing are our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team

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Review from Nihad K (Nephew of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the care and support provided to my uncle to be very good, and most importantly he is happy there.

Reply from Natalie Krisman, Customer Service Adviser at Wingham Court Care Home

Thank you for your review and I'm pleased to hear that your uncle is happy at Wingham Court.

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Review from Christine B (Mother of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are warm, friendly and very helpful. My son's room is large and well equipped and has a lovely view of the garden. Lots of activities, dogs are very welcome.

Reply from Stephen Rondel, Customer Adviser at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your son's positive experience with us. We are always keen to incorporate activities that our residents can all get involved in, so we are glad to hear they are helping your son settle in well.

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Review from Marc H (Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've moved into the home and have been to many places and the warmth and helpful staff here are the best I've (ever) had. I'm a nervous person and in pain, they have gone out of their way, again and again, I can't ask for more.

Reply from Jayne Duck, Customer Service Administrator at Wingham Court Care Home

Thank you for your review and kind words. I hope that you are settling well and making new friends not only with the other residents but with the staff also.

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Review from Richard B (Resident) assisted by family/friend published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the staff, they are very good. The food is nice. My room is good. It is a large room and has a lovely view to the gardens. There is a snooker table.

Reply from Jayne Duck, Customer Service Administrator at Wingham Court Care Home

Thank you for your review. I'm so pleased to hear that you are happy in our care and enjoying the snooker table.

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Review from Susan E (Mother of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Wingham Court Care Home. The care our son receives is first class, the physio that is on offer, there is never a lack of things going on that he could participate in. The helpfulness and care provided by staff, the food is very good and the staff are always friendly and helpful.

Reply from Natalie Krisman, Customer Service Adviser at Wingham Court Care Home

I'm really pleased to hear that you and your son are happy with the home and that there's lots of activities for him to enjoy.

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Review from Tony G (Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m pleased with the care I have received so far. The management has improved the living quality of the refurbishment of rooms, corridors etc...wihich gives us a fresh breathing space.
We have a very efficient physio team and great nurses.
My careers are proactive and hardworking. Lovely to work
with.
The activities team is very creative which keep the residents busy and happy.
The food quality is first class and I'm also impressed with the cleanliness of the corridors and my room. Thank you to the cleaners.
The greenery outside the building gives us a beautiful view.
I have been enjoying a wonderful friendship with everyone helped me a lot on my recovery.
I didn’t think there’s a better care home than Bupa in Washington Court.

Reply from Jayne Duck, Customer Services Administrator at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from Amanda C (Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally very caring and do their best for me. I feel comfortable and safe.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review and kind words. I'm so pleased to hear that you feel safe and comfortable in our care.

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Review from Jaydey G (Cousin of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Wingham Court have made not only my cousin completely welcome but also taken care of his every need and also been very delightful to talk to. They also explain everything properly in regards to treatment or medication needs so my cousin can have the best results. I am incredibly happy
with their service. I would definitely recommend their service.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. I hope that you have peace of mind knowing that your cousin is well cared for and safe in our home. Knowing that you can speak to our staff at any time about any queries must help.

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Review from John G (Nephew of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, clean and the food always smells lovely. The staff are always there to help and assist with any needs.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Wendy T (Friend of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Clean, tidy and friendly residential home. The staff are cheerful and helpful, extremely approachable and say hello to all! Physio is first class. The home also has a range of activities and themed entertainment of all sorts.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Louise F (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with my mothers care, when I assist to feed her the meals look so nice and smell great. She is always clean and presentable, I see the care staff tend to her needs, if she is ratty they may turn off the tv so she can calm down, put movies on that she likes to watch, brush her
hair away from her face. When I'm at home it puts my mind at rest that my mum is well taken care off. Thank you all.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Shaun S (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like being here most of the time. I enjoy organising the things for the residents and I like being on the residents coming and get on well with the staff most of the time.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. I'm so happy that you enjoy helping to organise things for the other residents and that you are happy in our care.

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Review from Michael B (Husband of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall satisfaction.

Reply from Jayne Duck, Customer services administrator at Wingham Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Wingham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Wingham Court Care Home is calculated as follows: ( (452 Excellents x 5) + (102 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 562 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wingham Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available for adults over 18 years. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (8)

Meet the Team (4)

Claire

Claire Hooper

Job Title: Home Manager

The team at Wingham Court Care Home work incredibly hard to make the residents feel safe and cared for. The staff take pride in the work they do and care very much for all our residents. We are like a big family here!

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Shalimar Tan

Job Title: Unit Manager

Joined: 2016

I have been Unit Manager at Wingham Court since 2018, and I joined Bupa in 2016. I began my career as a pre-registered nurse until I got my NMC PIN in February 2017.


Then, I became a registered nurse/staff nurse from 2017 to 2018, until I became a Unit Manager.


I am an overseas nurse, recruited and sponsored by Bupa from the Philippines. I have experience in Adult/Critical Care Nursing in the Philippines, which helped me pursue a career in the care home sector in the UK.


Being able to make a difference in someone's life and to be part of their journey encourages me to continue my career in Care Services. I enjoy seeing the positive impact of the care we deliver in Wingham Court, to both our residents and their families.


I have been living in the UK since 2016. My family is back home in the Philippines and my husband just recently joined me in the UK last year. I live local to Wingham Court.


If I'm not working, I enjoy going out for walks or going to places around the UK with my friends. I like to try new adventures on my travels. I am a coffee lover and I enjoy trying different cuisines.

Emerie

Emerie Burns

Job Title: Senior Activity Co-ordinator

Joined: 2017

My career at Wingham Court began in 2017, I took a short break in service but returned to work in 2023. I have been in my role as Senior Activity Co-ordinator since the beginning of 2024.


I initially joined Wingham Court as a Care Assistant. I have completed several courses over the years to progress my knowledge and skills to support my development. One role that I experienced was Mental Well-Being Co-ordinator, working closely with residents who live with Dementia.


I moved to the UK from the Philippines, and back home I was working with the Squadron Director of the Philippine Coast Guard Auxiliary, assisting and promoting the safety of life and property at sea - to help protect the marine environment. We also supported community events and search rescue operations. It is in my nature to care for people, and it was my job to take good care of civilians for their safety and I was there to support them in whatever they needed.


I also studied Care back home, I completed my training in hospitals. I took good care of both my Grandparents and my Dad. Caring is my passion and I love making a positive difference in people's lives.


I enjoy working alongside my Care Services team very much. I go home feeling proud each day that I have made our residents smile and led fun activities for everyone to join. Making a difference is my inspiration.


I was born in the Philippines, in a place known for its clean and clear water, with numerous wonderful waterfalls - called Libacao Aklan. I am one of six children. My late dad was the former Chief of Police in my hometown while my mom had a little trading business.


I love fashion, and I used to participate in beauty pageants. I also love singing, in fact, I was a vocalist in a band and performed in front of a big crowd back home. Some of my hobbies are DIY, reading books, Zumba (I am a licenced instructor) inspiring others and promoting physical, social and mental wellbeing. Lastly, I am a rising digital creator on the Metaverse social media platform.

Vlada

Vlada Pascenko

Job Title: Registered Nurse

Joined: 2021

I began my career with Bupa in 2021, beginning as a Bank Nurse at Wingham Court and working up to becoming a full-time Registered Nurse.


While I was completing my degree in Nursing, I carried out two placements at Wingham Court as part of my course. Once I had finished my studies, I worked in a Neuro Hospital to gain more experience, but I always knew I wanted to come back to work at Wingham Court.


I enjoy working alongside my Care Services team very much. Every day at work is different and I love making a difference in people's lives.


My hobby is tennis, both playing and watching. I like travelling, and working at Wingham Court allows me flexibility in my working hours to ensure I have a good work/home life balance. I am married and have a little boy, Raphael, who is almost 21 months.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wingham Court Care Home to verify any information. View our terms and conditions. Wingham Court Care Home has an Enhanced Service - more info.