Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.3 95 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maria Waters (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.

Parking

  • Onsite parking available.

Collingwood Grange Care Home Reviews (95)

Total of 95, showing 1-20
9.3

Collingwood Grange Care Home has a Review Score of 9.3 (9.336) out of 10, based on 22 reviews in the last 2 years. Over all time Collingwood Grange Care Home has 95 reviews.

Overall Experience

  • 67
  • 22
  • 4
  • 1
  • 1

Date Published

95
7
14
22
73

Review from H A (Daughter-in-law of Resident) published on 8 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

So disappointing ..
Not sure my mother is being fed, do they feed her when I'm not there? No one else was being fed by staff.
She needed changing and I had an eye roll!
Do they assist her with drinking? The drinks in her room when I turned up were warm.
Does anyone truly care in the care profession?
The
room is small and incredibly dark, even in the middle of summer.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further? In the meantime, we will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from J C (Daughter of Resident) published on 29 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the team. I think Collingwood Grange should be celebrated for the incredible care my darling mother received during her stay. From the care, love, support and medical team, everyone we encountered made her stay a wonderful experience. Also, the care and support we, as relatives,
received as well.

Reply from Lisa Henderson, Customer Care Advisor at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your Mother received the best possible care at Collingwood Grange Care Home.

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Review from H O (Husband of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The report refers to my wife's first month:
Very impressive! An excellent start.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We hope Collingwood Grange care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible.

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Review from A W (Son-in-law of Resident) published on 4 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into the home back in March 2025 and despite not wanting to leave her flat she did like her room. When I talked with her the day after the move she told me she was glad she moved into the home as the staff were so lovely and she had a lovely big and airy room. Despite being in
hospital for a while just after moving in the staff were so kind and helpful and made sure she was comfortable. May 25th mum-in-law passed away peacefully but every single member of staff who cared for her played there part and, although we stayed with her for a while after, we felt the staff left us to say our goodbyes and were very supportive when we left. Each and every member of staff, from receptionist to nurse played there part and I can't speak highly enough of them

Reply from Lisa Henderson, Customer Care Advisor at Collingwood Grange Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. It is always nice to hear words like "Kind" and "Helpful" being used to describe our Staff. Hopefully you will go away from this feeling like your Mother-in-law received the best possible care.

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Review from D W (Daughter of Resident) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Collingwood Grange in March. The staff are all wonderful and have treated her with great kindness. They also regularly keep me updated on all aspects of her care and any liaison with the GP. She has a lovely, spacious room and there are lots of activities to join in with. The home
is clean and welcoming.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything else we can do to make your Mother's stay as comfortable as possible.

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Review from Andrew S (Son of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Be Very Careful! After 3 months of relatively quiet occupation our father developed challenging behaviour, becoming aggressive and agitated, for, as yet, reasons unknown. Collingwood sent him to hospital for tests (unnecessary) and evicted him on the same day while he was away from the premises. They
have no experience at this home for anyone who develops these symptoms.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Hi Andrew, we're really disappointed to read your comments, this isn't representative of our usual standards of care. The welfare of our residents is a priority across our homes. We can't discuss specific cases or personal details here, but we've spoken to the home, and we understand there has been conversations with yourself, and others relating to these points.

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Review from D C (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been cared for at Collingwood Grange, my father for five years, and my mother for many years. The food, drink and facilities are very good and a lot of activities and the care and support are excellent and treated with great kindness and dignity.

Reply from Fran Donno, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the high standards of care provided, delicious meals and the range of activities provided at Collingwood Grange Care Home. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved ones received the best possible care.

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Review from Tracy R (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at the home since December 2024 and whenever I visit, I am warmly greeted by the lovely reception staff. All of the staff are kind and friendly and take very good care of my mum. There are plenty of activities that take place to keep everyone busy and entertained. The home is cleaned
to a high standard. The rooms are big and spacious and feel very homely and the most important thing is my mum is very happy.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We hope Collingwood Grange Care Home did everything possible to make the transition as easy as possible and it is always nice to hear words like "kind" and "friendly" being used to describe our care. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible and we are looking forward to seeing you again.

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Review from J T (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Collingwood Grange for 3 years and she has been looked after very well. The staff are wonderful, especially one staff member on reception. She has her hair done weekly and the lovely ladies paint her nails. She attends all the activities which she really enjoys. We would
highly recommend Collingwood.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mother in law with the best possible care and we look forward to seeing you again soon.

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Review from D T (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right from the start when I visited Collingwood Grange Care Home, I was impressed, this was last October for respite care. Then in April of this year my friend became a permanent resident. You are treated as family, always a friendly welcome. The nurses are caring and patient. The care home is spotlessly
clean and since the arrival of their new chef, the food has improved. It is no wonder that Collingwood has received a good inspection from CQC.

Reply from Maria Ricketts, Customer Care Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Collingwood Grange family. We look forward to seeing you again.

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Review from Sandra C (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Until March this year, my mother had been cared for at home. She fell out of bed and had to go to hospital, she wasn't allowed to go home so I started looking for a nursing home. I had seen a few and was not happy with them. I was then told Collingwood Grange had a vacancy as soon as I saw the room
I knew it would be perfect. Mum came here in April. I am so grateful to the staff who nurse her, they are so kind and patient. She is treated with respect and all her needs are met. All the staff here are kind and friendly, she couldn't be better cared for.

Reply from Maria Ricketts, Customer Care Adviser at Collingwood Grange Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Our resident's health and well being is an absolute priority. We hope to continue providing your loved one with the best possible care.

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Review from John B (Husband of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident now since April 2024, having had respite care here in January 2024. My daughter and I consider Collingwood Grange Care Home to be very much the best care home in our area. Having visited a number of other homes, we believe Collingwood Grange to be the very best we have seen
both for its staff and for its cleanliness and value.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Collingwood Grange family. We are very happy to hear you can feel at ease with your wife in our care. We hope to continue providing your wife with the best possible care and we look forward to seeing you again soon.

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Review from Debbie H (Daughter-in-law of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen significant difference in Collingwood Grange Care Home since the manager has been managing. The care is more personable and the environment more welcoming. One of the sisters is outstanding, very caring, keeps me informed and listens and acts on any requests. Sadly my mother in law is at
end of life, but we could not wish for her to be looked after by anyone else. Collingwood are ensuring that her final weeks are as comfortable as they can be.

Reply from Fran Donno, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave us your kind comments. We are glad to help you and your family through such a difficult time. It is wonderful to hear that your mother in law is being cared for and looked after well and that she is comfortable. We are pleased to hear that you are kept well informed and you can feel at ease with your mother in law in our care. If there is anything we can do to make your loved one's stay even more comfortable, please do let us know.

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Review from Sally P (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is much stronger since moving to Collingwood Grange Care Home. The care staff and nurses are exceptional, very kind and caring. Pleased that we chose Collingwood Grange.

Reply from Rosie Smith, Customer Advisor at Collingwood Grange Care Home

Thank you for leaving such a positive review for the staff at Collingwood Grange Care Home. It is always wonderful to hear our staff described as "exceptional", "kind" and "caring". We hope that your mum continues to enjoy her stay at the home!

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Review from R F (Husband of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has Alzheimer's and also has had a stroke meaning she has very limited speech and does not understand how to use the call button. She is paralysed on the right side and her right arm is very painful. She is incontinent. The management has agreed on a plan to have her checked regularly to see
if she needs anything. This is not happening. I visit every weekday from 1:20 to 3:40. Quite often on Monday and Friday I have to call the carer before I leave (2 hours 10 mins). If this is happening when I am there, what is happening when I am not here?

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

We appreciate you taking the time to leave us your feedback and we are disappointed to hear about your Wife's experience at Collingwood Grange Care Home. Our resident's health and well-being are an absolute priority, and we would like to make sure this matter is resolved. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from John G (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care for my wife aged 79. She has been at Collingwood Grange since March 2022. She is bedridden and has to be washed, dressed, and fed. The facilities are excellent and the staff is friendly, kind and caring. The Management listens and takes on board all suggestions and actions
as appropriate following regular meetings.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after to such high standards. It's nice to know you are in touch with our Management team and feel involved with the home's decision making too, something that is so vital to keeping you and your wife feeling well cared for. Thank you for choosing Collingwood Grange for your stay.

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Review from Chris C (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at many care homes for my husband, it was the hardest decision I have ever made but the minute I walked into Collingwood I knew this will be his home. When our family came for a visit as well, they thought the same as me. It was perfect, the staff are so kind and caring and I know he is
in safe hands.

Reply from Grace Langfield, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Collingwood Grange family, and feel so comforted knowing your husband is receiving the best possible care at our home. Please let us know if there is anything else we can do to make his stay as comfortable as possible.

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Review from Andrew M (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Collingwood Grange Dad has been cared for very well, he is always clean and the food looks to be of a high standard. All the staff are always cheerful and very helpful. We are happy with his care.

Reply from Eden Tomlinson, Customer Service Adviser at Collingwood Grange Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Elizabeth H (Wife of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Many things are improving since the new manager arrived three months or so ago. The staff work hard and are respectful (to relatives as well as residents). Management is very approachable and are focused on improving a number of aspects of care. I am very happy that my husband is there and has settled
in well. There are some difficulties in care stuff and understanding the impact of his hearing aid not working. This effects his behaviour negatively. I'm pleased to be working with the management on future improvements/solutions. Collingwood Grange has the potential to be excellent!

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are glad that you have been working closely with the new management to help them continually improve their service. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible. We are looking forward to seeing you again soon.

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Review from Cathy W (Daughter-in-law of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Collingwood Grange for seven months. During that time the care and understanding she received was excellent. The staff were all very kind and friendly and they encouraged my mother-in-law to take part in activities that were organised daily and they encouraged her to use the
communal areas and to eat meals in the dining room. Everywhere was always very clean. She received end of life care that was I believe much better than she would have received in hospital, even playing classical music in her room in the mornings. The atmosphere was very calm and her care exemplary. I believe she was always treated with dignity. My husband and I will always be grateful to the wonderful staff. I would highly recommend Collingwood Grange.

Reply from David Mclean, Customer Service Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss. We hope Collingwood Grange care home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your mother-in-law received the best possible care.

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Current Review Score: 9.3 (9.336)

Overview of Review Score

The Review Score of 9.3 (9.336) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.336 for Collingwood Grange Care Home is calculated as follows: ( (167 Excellents x 5) + (41 Goods x 4) + (27 Satisfactorys x 3) + (9 Poors x 2) + (12 Very Poors x 1) ) ÷ 256 Ratings = 4.336

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about Collingwood Grange Care Home

What types of Care is Collingwood Grange Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Collingwood Grange Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Collingwood Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collingwood Grange Care Home to the centre of Camberley?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Collingwood Grange Care Home to verify any information. View our terms and conditions. Collingwood Grange Care Home has an Enhanced Service - more info.