Collingwood Grange Care Home

I can only say thank you all so much.

The only thing that I think could be improved is that the garden needs some money spent on it and some landscaping to bring it back to life a bit. It is a lovely space but just needs a bit of love.

Our aunt was warmly welcomed and helped to settle into her new surroundings. Throughout her stay, every member of staff we met was friendly, professional and genuinely caring, always putting the wellbeing and dignity of residents first. We were especially grateful for the compassion and reassurance shown to both our aunt and our family during some very challenging times. We will always be thankful for the outstanding care and kindness provided by everyone at Collingwood Grange.

Care home staff continue to be unable to fit resident's catheter bag properly, including not putting on protective sleeve first leading to sore leg and resident discomfort. This ongoing issue has caused great concern to residents next of kin.

It is the hardest thing to do, accepting that you can't look after those you love the most. Staff at Collingwood Grange, from day 1, have shown the most incredible care and compassion, not only to Dad but to us as a family. They have led me through important assessments, guiding me as much as was needed. They have taken care of Dad and made the most difficult decision bearable. Jane, on Reception, is absolutely wonderful. We are all known by our first names and nothing is too much trouble. Maria is kind, caring and has given me some wonderful, important advice during the past few months. Karen has led me through bureaucracy with efficiency and a smile and Amanda has tried very hard to encourage Dad to join in! There are too many names to mention but I would like to thank them all. They are doing a wonderful job.

My experience has been good my husband is nearly blind so no good at recognising people but he recongnises a friendly voice and there are plenty of those at whatever time of day.

My sister is going into her 4th year at Collingwood Grange and I can't thank the home enough, especially the staff on the 2nd floor. Sister in charge is always there for us as a family and nothing is too much trouble. Very well run and caring home. Thank you all.

Everyone has been so helpful and she is very happy.

My mother has been a resident at Collingwood Grange Care Home or about nine months, and in my opinion she is receiving excellent care. Before that, she lived in her own house, but she has been bed bound following a fall. She appreciates all the support that she receives from the staff, and this has helped her to accept and be positive about her situation. The staff are professional and friendly, and they ensure that she has meals, medication, laundry changing etc at the right times every day. My brothers, myself and other visitors are always welcome.

My mother was given a very warm welcome, and immediately we all felt she was safe and well cared for. The manager, Maria, was never too busy to speak with us and deal with any issues. Care staff and nursing staff were very attentive, and friendly. My mother was at another care home and we never left feeling good, seeing staff ignore residents, or worse, berate them. At Collingwood Grange, we know my mother is in good hands, and will always be safe.

Dad has been at Collingwood Grange for 10 months. He was admitted bed bound, weak and confused. He is now much less confused, no longer bed bound and much better than he was in hospital after his stroke. He is happy and feels safe. He loves the fact the "small brown hairy thing" can visit (my dog watson).

As the daughter of the resident, I love to visit my mother who is a fairly new arrival to your friendly, professionally r-n home. It's very comforting to visit and leave knowing that mum is in the best place to keep her safe and well looked after. The staff are wonderful, starting with the receptionist and everyone who work so hard to make the residents remaining days a pleasure to be alive.

This home was recommended to me by a close relative & I can see why. From receptionist to cleaners & all nurses inbetween they are exceptionally kind, caring people. They are all so cheerful & friendly & go the extra mile at all times to ensure patients are well cared for. They even make us feel wanted too & nothing seems like too much trouble. Very good range of activities & place is so clean. Food's great & wouldn't recommend anywhere else other than Collingwood Grange.

The room is small and incredibly dark, even in the middle of summer.

A huge thank you to all the team. I think Collingwood Grange should be celebrated for the incredible care my darling mother received during her stay. From the care, love, support and medical team, everyone we encountered made her stay a wonderful experience. Also, the care and support we, as relatives, received as well.

Very impressive! An excellent start.

My mother-in-law moved into the home back in March 2025 and despite not wanting to leave her flat she did like her room. When I talked with her the day after the move she told me she was glad she moved into the home as the staff were so lovely and she had a lovely big and airy room. Despite being in hospital for a while just after moving in the staff were so kind and helpful and made sure she was comfortable. May 25th mum-in-law passed away peacefully but every single member of staff who cared for her played there part and, although we stayed with her for a while after, we felt the staff left us to say our goodbyes and were very supportive when we left. Each and every member of staff, from receptionist to nurse played there part and I can't speak highly enough of them

My mother moved into Collingwood Grange in March. The staff are all wonderful and have treated her with great kindness. They also regularly keep me updated on all aspects of her care and any liaison with the GP. She has a lovely, spacious room and there are lots of activities to join in with. The home is clean and welcoming.

Be Very Careful! After 3 months of relatively quiet occupation our father developed challenging behaviour, becoming aggressive and agitated, for, as yet, reasons unknown. Collingwood sent him to hospital for tests (unnecessary) and evicted him on the same day while he was away from the premises. They have no experience at this home for anyone who develops these symptoms.

Both my parents have been cared for at Collingwood Grange, my father for five years, and my mother for many years. The food, drink and facilities are very good and a lot of activities and the care and support are excellent and treated with great kindness and dignity.