Collingwood Grange Care Home

Collingwood Grange Close, Camberley GU15 1LD

** 3 weeks for the price of 2 is applicable to people who book a stay and quote the promotional code ‘Offer 2018’ before 29 June 2018 and start a stay before 31 July 2018. The free week applies once per stay started before 31 July 2018**

A converted private house, Collingwood Grange offers a variety of individualised care options for people with dementia, palliative, convalescent, residential, nursing and respite requirements.

Situated in Camberley, the home has been lovingly converted to make the most of modern care capabilities. Set within large mature gardens, residents can enjoy a peaceful and relaxing setting. Accommodation includes quiet areas and family rooms while all bedrooms provide en-suite facilities and a 24-hour call system.

Fresh and seasonal dishes are produced to suit personal tastes, with any specific dietary needs recorded in the care plan. Food is homemade and enjoyed in traditional dining rooms or in the privacy of residents’ bedrooms.

A varied activities programme includes gentle exercise classes, seasonal events, musical afternoons and quizzes, and a host of interesting trips.

Group: Bupa Care Homes

Person in charge: Jutta Staude (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh, Spanish; Castilian, French, Portuguese, Tagalog

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Collingwood Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Collingwood Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Collingwood Grange Care Home is calculated as follows: ( (215 Excellents x 5) + (96 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 330 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Collingwood Grange Care Home has a Review Score of 9.2 (9.150) from 28 Reviews


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Collingwood Grange Care Home?

  • Extremely LIKELY
    24
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Collingwood Grange Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Husband of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

My wife only spent five days in this home and passed away peacefully surrounded by her loving family. In the short time spent, she came to love her surroundings in a very comfortable room.
It was the staff though, with the care and love that was shown at all times to her. She relied happily on everything the staff did for her, always showing such care and consideration that I have never experienced before. It must be said the staff were a team and seemed to work as one from management down.
Thank you.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Natalie Krisman, Customer Service Advisor at Collingwood Grange Care Home responded to this review on 10 May 2018:

Thank you for your kind words about our home and care staff and I am sorry for your loss.

My uncle has been so happy at Collingwood Grange and so well cared for and loved. He was so happy.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Natalie Krisman, Customer Services Administrator at Collingwood Grange Care Home responded to this review on 09 Apr 2018:

I'm so pleased to hear he had a great time at our home. Thank you for sharing this with us.

After investigating the care homes in the area and visiting a couple on our short list, Collingwood Grange was the obvious choice. An important factor in the choice, besides the friendliness, ambience, cleanliness and approach of the staff was that Collingwood Grange was near enough for my 95-year-old father (her brother-in-law) to easily visit. Collingwood Grange also invited my father to visit and have lunch with my aunt, which he did each Wednesday and Sunday, reflecting the social arrangement they had developed since my mother died in 2001.
Collingwood Grange staff went overboard to make my aunt's room personal to her, allowing her to bring in her own recliner/riser chair, her pictures which were hung on the wall and her ornaments, which were displayed on a shelf which was specially installed for her.
We were always made welcome whenever visiting Collingwood Grange. I have heard similar reports from several of my aunt's friends, who also visited her.
The nursing care was excellent. The nursing staff kept me informed and alerted me to their concerns. The resident experience manager's efforts in arranging "those little things in life" which make the difference, was excellent.
Collingwood Grange may appear slightly more expensive but the quality of care more than warrants the extra cost.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Collingwood Grange Care Home responded to this review on 12 Jan 2018:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My father has been here for 4 1/2 years and at no time have we ever felt that he hasn't received the very best most tender treatment.
We would definitely recommend Collingwood Grange to anyone else whose loved ones were in a similar condition. Thank you to all from our whole family.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Collingwood Grange Care Home responded to this review on 09 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I find the care home to be very efficient and friendly, but also homely. Visiting is very flexible, in fact, you can visit at any time. Also, pets are welcome (which makes my husband's day).

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home responded to this review on 05 Jan 2018:

Thank you for your review. It is the little things like a smile or pets visiting that makes all the difference and a more homely feel.

I don't quite know where to begin, suffice to say many more staff than I was initially aware displayed compassion, care and genuine affection for my mother in her last years and did so to a degree I cannot fully or adequately write.
On a more practical note, the rooms are large and pleasant and personally decorated as you may wish with whatever furnishings you may wish to supply.
The management and staff have become like a family and I hope to remain in contact with them and visit them occasionally.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Collingwood Grange Care Home responded to this review on 01 Dec 2017:

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was loved by everyone and that the staff are like a family to you and hope that this brings you comfort. I hope that you visit sometime.

Staff are always friendly, supportive and helpful. The home is very clean and tidy and meals appealing. Always activities that are well planned and executed, and mum is encouraged to join in. Overall a nice place to be.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home responded to this review on 21 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My 90-year-old mother has been a resident for 9 months.
She was a very reluctant resident at first but has mellowed and now enjoys her time more or less.
Care is good - Mum has favourites.
She enjoys physical activities.
Lacks stimulation from other residents. There are many dementia residents - Mum is very lucid and struggles with others' disabilities.
Care is very expensive.
Communication is good between the care home and myself.
Mum will make sure to let it be known if she is unhappy with any aspect of care.
Her one complaint is lack of time of the staff to spend with her - always rushing.

How likely would you be to recommend Collingwood Grange Care Home? Likely

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Average Rating:   3.5 out of 5

Jayne Duck, Customer services administrator at Collingwood Grange Care Home responded to this review on 10 Nov 2017:

Thank you for your review. I'm pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. I'm glad to hear that your mother is now settled and that she is enjoying the activities.

Since my mum moved into Collingwood Grange in January 2017 we have been so impressed with the level of care. Communication with/from the home has been excellent and we have been made aware of any issues as they have arisen. Special mentions must go to the Registered Nurse who knows all of my mum's needs and concerns, and the Resident Experience Manager who has been excellent in helping us (including organising her 80th birthday). Thank you!

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home responded to this review on 20 Oct 2017:

Thank you for your review. It is good to know that your mum is well cared for and that you are made aware of any issues that arise. I hope a good time was had by all at her birthday party.

Having looked at ten care homes we were very lucky to find Collingwood Grange. From entering the building we had a feeling of well being and this was reinforced after a tour of the property. Our decision to place my mother into Collingwood Grange was made that day after a consultation with the manager. After 3 months of care for my mother, we have no complaints. All of the staff and management are of the highest calibre.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home responded to this review on 19 Jun 2017:

Thank you for your review. I'm so glad that you found the right home for your mother and hope that she is settling in to her new environment and making new friends along the way.

Nice welcome on arrival. Shown to my room which is excellent. Cooperation and help with my move and hygiene is great. Staff are all delightful, even at 3 am! Pills are given regularly and efficiently and there is a good garden use. Pets are welcomed and everything works or is speedily fixed. The call bell is unreliable and can be 3/4 of an hour.

How likely would you be to recommend Collingwood Grange Care Home? Likely

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Average Rating:   4.4 out of 5

Simone Berkeley, Customer Services Advisor at Collingwood Grange Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The home is very acceptable and caring.

How likely would you be to recommend Collingwood Grange Care Home? Likely

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Average Rating:   4.1 out of 5

Emily Wilson, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

An exceptional home, mum loves the staff. In fact, they are wonderful. So kind and caring from the management, nurses, cleaners and the maintenance man. Nothing is a problem for them. The home is spotlessly clean, mum has a lovely well-kept room, they have a beautiful garden for the residents to sit in, in the summer.
Fantastic meals mum has put on weight there is so much variety and she chooses her menu her self.

Mum loves the trips that are arranged for her, they are so good, they have got mum to join in where she wouldn't be for.
Collingwood Grange is a very happy place, if any one is looking for a home for a relative this is the home I would choose.
I would like to end by thanking everyone who looks after my mum for us.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has been in Collingwood Grange for six years. She has been extremely well looked after in that time. The carers and nursing staff have always been kind and shown compassion and care at all times.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Lydia Waller, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father has been in Collingwood Grange for six years, on the whole, the care is good. The staff are friendly but they have found it hard to retain some of the qualified staff. The manager has been doing some excellent work in trying to recruit new staff and build up a consistent team.

How likely would you be to recommend Collingwood Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Lydia Waller, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

When we were asked to find an end of life care home for my mum we initially rejected Collingwood Grange based on a report from 2015. However we we undertook to view the facilities anyway. The minute we got there it just felt right. The room, was far superior to anything else we had viewed so mum moved in. Mum loved it here. She was treated with respect and love, the nurses and carers were attentive, supportive and genuinely lovely people. Facilities clean and lovely garden. I would not hesitate to recommend this home to anyone.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was a resident here for the last few months of her life. The facilities are excellent and very clean. The staff were lovely, kind and attentive. The on site nurses gave the best care and looked after her with dignity and love. I would highly recommend this home.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 26 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I had a need to find a new nursing home for my husbands respite stays, for this year as well as two periods during the year. I wanted a slot at the end of December 2016 into January 2017 to visit family in India. I was looking for a home that would take a booking for a year ahead. Luckily a friend visited her friend, who was living at Collingwood Grange, she spoke to the manager who suggested he may be able to help us. I visited the home and immediately knew it would work. The atmosphere and the positive approach of everyone I met, gave me confidence. When I visited with my husband he felt the same. He has just completed a successful 2 week stay. He will return in the autumn and then in late December.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 18 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

During my uncle's 15 month stay (until his death on 19/04/2016) I could not have asked for better care for him from all the staff. In particular the senior nurse. He was always treated with care and dignity even though he had a catheter through his stomach and also had dementia. He was treated as one would treat a favourite uncle, what more could I ask for! Also the admin staff were extremely helpful to me and deserve a mention. It was a pleasure to go into the home and to know it would always be clean, safe, welcoming and friendly. Having had experience (with other family members) of 7 other care homes, I can say that Collingwood Grange is by far the best.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 16 May 2016:

Firstly, please accept our condolences. Thank you for your review, we appreciate your feedback. We are pleased to hear abour your positive experience of the home and will share your comments with the home's manager. The Bupa Customer Care Team.

My relative was cared for for 15 months. He was suffering from increasing dementia but was always cheerful and praising the care and attention given by the staff. We visited twice a month and were always impressed with the staff on duty. Nothing was too much trouble. If there were any issues they were immediately sorted quickly and calmly. We were responsible for our relative under a court of protection order and the home always rang us with any ongoing medical issues. They kept us fully informed at all times. We had experiences of 7 other care homes and I firmly believe Collingwood Grange was by far the best.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Every effort has been made to make us feel at home at all levels. We have always felt that we have been among friends.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 22 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Each time I visit my friend I find her clean, healthy and as happy as can be. I have found her more active than she has been.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Enjoyable.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been very satisfied. The very caring staff in attendance at all times, especially as some patients can be a little trying when suffering loss of memory and Alzheimers disease. In my opinion I thought the top floor was well managed. I did sometimes think that the food was rather bland. My mother was offered sufficient liquid I am sure. The staff showed great patience always. However I did think that the fees were too high for a 'not for profit organisation', so I was told at the beginning of her stay.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

On my first experience of a 1 week stay in the Collingwood Care Home I must admit, I was a little apprehensive - but I must say how very welcoming and happy week I had, everyone was so kind, considerate and very helpful. Nothing was too much bother, I have been invited to 'pop' in any time for a "cuppa"!!
Bravo to all the staff. Many thanks.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Collingwood Grange Care Home responded to this review on 06 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and kind comments of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

I entered Collingwood Grange at a very 'low ebb' without being aware of why or how, I soon felt so safe and secure in the knowledge that I had but to call if I was nervous or unsure of myself.
The staff are al so efficient and so very pleasant. The home is tranquil, bright, immaculately clean and a very good kitchen; the refreshments throughout the day are a joy.
Collingwood Grange is an absolute credit to its staff and administrators.
Thank you all.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the moment of first contact, the Collingwood Team could not have been more friendly, compassionate and caring. They took excellent care of my mother and achieved the perfect balance of support and independence.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband came for respite for 11 nights while I had a break. He was very happy and extremely well looked after. Although he is only 63 needs 24/7 care. Family came to visit and all commented on his personal cleanliness and room. Thank you we will use you again.

How likely would you be to recommend Collingwood Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Submit a Review for Collingwood Grange Care Home

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Your Review & Rating

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(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

2 Bed Vacancies

posted 11 May 2018

Residential and nursing beds available.

***Three weeks for the price of two, promotional offer- book now - offer runs until end of June 2018. Terms and conditions apply***

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Collingwood Grange Care Home