Collingwood Grange Care Home

Collingwood Grange Close, Off Portsmouth Road, Camberley GU15 1LD
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9.4 96 Reviews
  • Collingwood Grange Care Home, Camberley
Collingwood Grange has been converted to offer a variety of individualised care options for both long-term and short-stay care in nursing, residential and dementia as well as palliative, convalescence and Parkinson's care.

Situated in the picturesque area of Camberley, built in the 1900s, the home benefits from being set within three acres of land, giving residents a great outdoor living space that they can enjoy with residents alike, friends and family. There are ample seating areas so that the natural surroundings can be taken in at leisure.

Collingwood has several living rooms and dining areas, as well as a number of dedicated quiet areas. Each decorated to a high standard and often providing some great homely features that give this home a really quaint and relaxed feeling. These rooms also offer the opportunity to have family and friends over for special occasions or any day that the resident wants. All bedrooms provide en-suite facilities and a 24-hour call system.

This home has a beautiful light and airy dining room where fresh and seasonal dishes are served, with any personal tastes or dietary requirements accounted for and recorded in the care plans. If residents prefer to eat within their rooms this is also respected and will be arranged with staff.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Collingwood Grange'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Maria Waters (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re not far from Camberley’s museum, cinema and theatre. Within a few miles are the Lookout Discovery Centre for children, the nature trails of Lightwater Country Park, and the Farnborough Air Sciences Museum.

Parking

  • Onsite parking available.

Collingwood Grange Care Home Reviews (96)

9.4

Collingwood Grange Care Home has a Review Score of 9.4 (9.391) out of 10, based on 20 reviews in the last 2 years.
Over all time Collingwood Grange Care Home has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Collingwood Grange Care Home
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Total of 96, showing 61-80
Review from T J (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble. The staff are both caring and professional in each role. The staff nurses and sisters have made me feel as a concerned daughter that I can approach them as often as I need to and have always done their utmost to answer my questions and fulfill my requests for my Mum. They
have given advice and support during a very emotional time to me and my family. It is clear they are very experienced with caring for people at this stage of their journey. Mum hasn't experience the activities but I have seen a few and they seem stimulating. Although staff were very happy to find things Mum could eat I found the choices limited and a lot of the food very 'samey'. Corned beef and omelettes are usually the alternatives.
Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you for your feedback. We will discuss it with the home’s manager to help us continually improve our service.

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Review from Nicola P (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care Mum receives at Collingwood Grange Care Home. Staff are friendly and approachable. They are very attentive to Mum, particularly in encouraging and supporting her to eat. They also keep the family informed regularly regarding Mum's care which we really appreciate.
Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

It can be really hard to trust someone else with a loved ones care, so we really appreciate your kind feedback.

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Review from A V (Daughter of Resident) published on 30 December 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although the staff were nice, the home is very understaffed and my mother suffered as a result. She was often very soiled, her room smelled of urine and it was clear she had not been attended to. Dietary needs were ignored and she was hardly ever mobilised. She became very distressed, so we moved
her to another care home, where she is very happy.
Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Our resident’s health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review from M R (Friend of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Collingwood Grange allows a person to retain their dignity and independence. The home has plenty of free parking places for visitors and a very welcoming entrance. I was impressed with the large private rooms with their own en-suite. Patients are allowed to put up their own pictures and bring in their
own furniture - making it 'home from home'. The staff are very caring and genuinely want to help, making sure the residents are comfortable and entertained. There are so many activities on offer. The relaxed open-door policy makes visiting, especially as they allow well-behaved dogs to visit - a real comfort to the owner and a pleasure for other residents to be able to stroke an animal.
Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you Marianne, for your kind words. We really appreciate your feedback.

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Review from Patricia W (Resident) assisted by family/friend published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am content here.
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Review from Elaine B (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly family feel. Kind and considerate staff. Gentle and caring.
Reply from Greta Narbutaityte, Customer Adviser at Collingwood Grange Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care.

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Review from Alfred B (Husband of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for better.
Reply from Josephine Gaupholm, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange Care Home. We are pleased to hear that you have had a positive experience at the home. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from C C (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Collingwood Grange were always friendly and welcoming. They were all aware of mum's individual needs and treated her with care, respect, dignity and a friendly smile.
I cannot thank all staff, including care, admin, maintenance and cleaning for everything they did to make mum's stay as
comfortable and happy as possible. She passed away in peace and dignity in her own room and we have no regrets at placing her at Collingwood Grange.
Reply from Gabriella Mills, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange care home, we are pleased to hear that you have had a positive experience. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Jacqueline C (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent palliative care at Collingwood Grange. Management and staff are professional, kind and caring and can't do enough to make this difficult time less stressful and painful for both mum and the family.
Reply from Gabriella Mills, Customer Adviser at Collingwood Grange Care Home

Thank you for your review of Collingwood Grange care home. We are pleased to hear that your Mother is being well cared for and your family are feeling supported by that staff. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from Leslie P (Husband of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife had a fortnight stay at Collingwood and found the home 1st class.
The staff were very attentive to her needs (she had a stroke in September 2014) and always made sure she was comfortable.
The management were always polite and ready to answer any problems I had.
Reply from Holly McGough, Customer Adviser at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your wife's positive experience at our care home. It is great to hear you speak so highly of the care she received at Collingwood. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team,

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Review from Brian P (Husband of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife only spent five days in this home and passed away peacefully surrounded by her loving family. In the short time spent, she came to love her surroundings in a very comfortable room.
It was the staff though, with the care and love that was shown at all times to her. She relied happily on everything
the staff did for her, always showing such care and consideration that I have never experienced before. It must be said the staff were a team and seemed to work as one from management down.
Thank you.
Reply from Natalie Krisman, Customer Service Advisor at Collingwood Grange Care Home

Thank you for your kind words about our home and care staff and I am sorry for your loss.

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Review from Linda H (Niece of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been so happy at Collingwood Grange and so well cared for and loved. He was so happy.
Reply from Natalie Krisman, Customer Services Administrator at Collingwood Grange Care Home

I'm so pleased to hear he had a great time at our home. Thank you for sharing this with us.

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Review from M G (Niece of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After investigating the care homes in the area and visiting a couple on our short list, Collingwood Grange was the obvious choice. An important factor in the choice, besides the friendliness, ambience, cleanliness and approach of the staff was that Collingwood Grange was near enough for my 95-year-old
father (her brother-in-law) to easily visit. Collingwood Grange also invited my father to visit and have lunch with my aunt, which he did each Wednesday and Sunday, reflecting the social arrangement they had developed since my mother died in 2001.
Collingwood Grange staff went overboard to make my aunt's room personal to her, allowing her to bring in her own recliner/riser chair, her pictures which were hung on the wall and her ornaments, which were displayed on a shelf which was specially installed for her.
We were always made welcome whenever visiting Collingwood Grange. I have heard similar reports from several of my aunt's friends, who also visited her.
The nursing care was excellent. The nursing staff kept me informed and alerted me to their concerns. The resident experience manager's efforts in arranging "those little things in life" which make the difference, was excellent.
Collingwood Grange may appear slightly more expensive but the quality of care more than warrants the extra cost.
Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from B B (Son of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been here for 4 1/2 years and at no time have we ever felt that he hasn't received the very best most tender treatment.
We would definitely recommend Collingwood Grange to anyone else whose loved ones were in a similar condition. Thank you to all from our whole family.
Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Sue P (Wife of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home to be very efficient and friendly, but also homely. Visiting is very flexible, in fact, you can visit at any time. Also, pets are welcome (which makes my husband's day).
Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. It is the little things like a smile or pets visiting that makes all the difference and a more homely feel.

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Review from Laurence M (Son of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't quite know where to begin, suffice to say many more staff than I was initially aware displayed compassion, care and genuine affection for my mother in her last years and did so to a degree I cannot fully or adequately write.
On a more practical note, the rooms are large and pleasant and personally
decorated as you may wish with whatever furnishings you may wish to supply.
The management and staff have become like a family and I hope to remain in contact with them and visit them occasionally.
Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your mother was loved by everyone and that the staff are like a family to you and hope that this brings you comfort. I hope that you visit sometime.

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Review from C C (Daughter of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly, supportive and helpful. The home is very clean and tidy and meals appealing. Always activities that are well planned and executed, and mum is encouraged to join in. Overall a nice place to be.
Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from J B (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 90-year-old mother has been a resident for 9 months.
She was a very reluctant resident at first but has mellowed and now enjoys her time more or less.
Care is good - Mum has favourites.
She enjoys physical activities.
Lacks stimulation from other residents. There are many dementia residents -
Mum is very lucid and struggles with others' disabilities.
Care is very expensive.
Communication is good between the care home and myself.
Mum will make sure to let it be known if she is unhappy with any aspect of care.
Her one complaint is lack of time of the staff to spend with her - always rushing.
Reply from Jayne Duck, Customer services administrator at Collingwood Grange Care Home

Thank you for your review. I'm pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. I'm glad to hear that your mother is now settled and that she is enjoying the activities.

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Review from Philip D (Son of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved into Collingwood Grange in January 2017 we have been so impressed with the level of care. Communication with/from the home has been excellent and we have been made aware of any issues as they have arisen. Special mentions must go to the Registered Nurse who knows all of my mum's needs
and concerns, and the Resident Experience Manager who has been excellent in helping us (including organising her 80th birthday). Thank you!
Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. It is good to know that your mum is well cared for and that you are made aware of any issues that arise. I hope a good time was had by all at her birthday party.

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Review from J H (Daughter of Resident) published on 19 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked at ten care homes we were very lucky to find Collingwood Grange. From entering the building we had a feeling of well being and this was reinforced after a tour of the property. Our decision to place my mother into Collingwood Grange was made that day after a consultation with the manager.
After 3 months of care for my mother, we have no complaints. All of the staff and management are of the highest calibre.
Reply from Jayne Duck, Customer Services Administrator at Collingwood Grange Care Home

Thank you for your review. I'm so glad that you found the right home for your mother and hope that she is settling in to her new environment and making new friends along the way.

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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for Collingwood Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.391 for Collingwood Grange Care Home is calculated as follows: ( (157 Excellents x 5) + (39 Goods x 4) + (19 Satisfactorys x 3) + (7 Poors x 2) + (11 Very Poors x 1) ) ÷ 233 Ratings = 4.391
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Collingwood Grange Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 10 Sep 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (0)

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