
I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


I thank my lucky stars there was a room at Deepdene for my mother.Donna D(Daughter of Resident/Service User)

Mum was made most welcome, this had an instant impact on her mood and wellbeingPaul S(Son of Resident/Service User)


Deepdene is a purpose-built care home with 66 comfortable en-suite rooms designed to meet a wide range of residential and nursing needs, including care for those living with dementia. The dedicated team of staff strive to provide the highest standards of care in a homely and supportive environment.
The home is divided into smaller units over three floors, all with self-contained living accommodation providing a more homely environment and friendly...
Care Provided by Deepdene Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
The price(s) shown are provided by the care home. Contact Deepdene Care Centre for full pricing details and T&Cs.
Contact Deepdene Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Maria Mallaband Care Group Ltd
- Private Owned
Person in charge
- Mohamed Awais Baluch(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Very limited parking available onsite
Deepdene Care Centre Reviews (124)
Deepdene Care Centre has a Review Score of 9.9 (9.938) out of 10, based on 31 reviews in the last 2 years.
Over all time Deepdene Care Centre has 124 reviews.
Everyone at Deepdene treated him with kindness, compassion and dignity.
Overall the care home has a lovely friendly and caring atmosphere. The facilities are wonderful; the bath and shower rooms were immaculate and there is a full programme of activities to keep residents entertained and stimulated.
Thank you for helping Dad have the peaceful, pain-free death he wanted.
Thank you for taking the time to write this lovely review of Deepdene, especially at such a difficult time for your family. It was our privilege to look after your Dad, and we are especially grateful for the feedback on the team, as they work hard each day to make sure everyone that lives with us, and their loved ones, feel welcome and cared for.
My Dad was transferred to Deepdene Care Centre as he neared the end of his life. His care had become a struggle for family in their home and Deepdene provided a welcoming, safe place for him to spend his last few days. The staff were understanding and very accommodating, making Dad and our family as comfortable as possible in those last precious moments. We feel reassured that Dad received the best possible care, as he was monitored day & night and any changes in his condition were quickly acted upon. The friendly staff were approachable and couldn't do enough to help us. We are grateful to the whole team at Deepdene Care Centre. You gave Dad the dignified death he wished. Thank you.
We were privileged to be able to care for your father and were fortunate to have the support of our wider care community to assist when he most needed it.
On behalf of the whole Deepdene team, thank you for choosing us, your kind words mean a great deal to us all.
Throughout his stay, every member of staff showed genuine compassion, empathy and understanding, not only towards my father but also towards myself and my family during a very difficult and distressing time. The care, kindness and respect shown to him never faltered, and it was clear that his comfort and dignity were always their priority.
End of life care is so important because you only get one chance to get it right. Deepdene Care Home got it right in every possible way. We will always be deeply grateful for the care and support they gave us.
It was an honour and a privilege to care for your father during his transitional period. We were fortunate to have the support of our wider community - including our GP, the...
The partnership working with the GP practice based next door is really proactive..
Our mother wasn't really able to partake in the home community activities but the atmosphere was friendly and welcoming and as a regular observer there was alot on offer.The environment is nice and well furnished too with a lovely lounge and a family visiting room if required..
So thank you to all involved Deepdene Care
On behalf of the Deepdene team, we appreciate your meaningful review. It was an honour to provide care for your mother in collaboration with you and your sister. We extend our best wishes to you all and look forward to the possibility of seeing you again.
My mum, Linda was in Deepdene Care Centre for almost one year. She had the best 11 months of her life. The home made mum immediately welcome and I felt content from my very first visit that they would look after mum with all the care and attention she deserved.
She had an amazing time there, taking part in all activities that she could. The management team and care staff could not do anymore for mum. They treated her with so much love and respect.I will also be eternally grateful to everyone at Deepdene. They gave my mum a new lease of life and she loved every minute there. Towards the end of her life, they could not have been kinder to her and her family. She ended her life well looked after and cared for by the team at Deepdene.
I can only speak about the home with the highest of regard possible and can highly recommend Deepdene to anyone considering going into a care home or looking at a care home for a lover one.
Deepdene should be used as a benchmark for other homes.
Thank you so much for taking the time to write such a lovely review of Deepdene. Our team continually strives to create an environment where all the residents feel valued and cared for, prioritising their well-being, and ensuring that each resident is treated with the utmost dignity and respect. It was our privilege to care for your Mum and your kind words will be valued by everyone here.
I like Deepdende tremendously. I consider myself very fortunate to be a short-term resident here. It has been a most informative experience. The staff here are a joy, so helpful, and obliging in all kinds of ways, so as a resident you just relax and know that they have your best interests at heart. For me this care home will form a standard by which I shall rate others.
There is always a welcome for you at Deepdene - come back and visit us soon.
I thank my lucky stars there was a room at Deepdene for my mother. Staff very kind and helpful. They are a wonderful team. Activities take place daily, are interesting and varied. Menus are inviting and nutritious. I will treasure the friendship given to me by the staff, and all the care they gave to my mother. Many of the staff gave a lot of thought to my mother's needs and happiness, and tried many different ways to give her as much comfort as possible. I had special time with my mother every day at Deepdene, thanks to the help and care of the staff.
Your...
A great care home that looks after my mum very well, mum is happy and enjoys the friendliness care and attention she receives,
The staff are very helpful and keep you informed of any outings, care and issues that need attention.
I would gladly recommend this Care Home to people who are searching for a suitable care home for friends or relatives, you won't be disappointed.
Our team works hard to ensure that each resident feels comfortable, supported, and valued, and it's heartwarming to know that we are meeting those expectations for your mum.
Mum was made most welcome, this had an instant impact on her mood and wellbeing, staff are fantastic and visitors are made instantly comfortable, great food, great atmosphere, great coffee and the building is hotter than the sun. First class.
Thank you for taking the time to share your review! We are truly delighted to hear that Mum felt warmly welcomed and embraced in our home. It's our priority to create a comfortable and inviting environment, and we're glad to know that she experienced this with us.
The 4 rather than 5 star is: the room was often cluttered with equipment and supplies and the rooms were very hot during the heatwaves this summer. There were times when it might have helped my father if the food had been cut into smaller pieces. Appreciate there is only so much the staff can achieve in the day.
I have seen the staff interacting with the residents and relatives with compassion and care and Deepdene feels calm when visiting.
I have also not found it difficult to find someone to help or talk to.
Thank you for sharing your feedback with us. We genuinely appreciate your input, as we are always striving to improve our services and create the best possible environment for our residents. Your thoughts and suggestions are invaluable in helping us achieve that goal.
Staff are all fantastic.
Gives the family peace of mind that all care is being attended to for a very dear brother .
He has always been afraid of going to a home but has settled in so well .
And seems very content.
Thank you all so much .
Thank you very much for your kind and encouraging feedback. We are truly delighted to hear that our staff is consistently treating residents with the utmost dignity and respect, which is a core value in our care. We are thrilled that you and your family feel satisfied with the comprehensive care...
From walking threw the door being greeted by Allison or Maria the loverly receptionist was a great start to everybody's visits.The place is such a loverly well kept friendly place,every person that works there are brillant.My dad is so happy with his excellent care,which takes a big strain off my shoulders,we can go and visit any time,tea and coffee always to hand and I've made some great friends that live there.we couldn't of got a better place for me loverly dad.Mircla the manage runs a great place thankyou everyone.
We appreciate your kind feedback and are delighted to learn that your father enjoys his time at Deepdene and that you consistently feel welcomed.
I have experienced Great communication with regular updates to address concerns and provide information, Outstanding medical support has been provided in conjunction with the surgery next door. The staff are very caring and there is always a warm welcome as a visitor.
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the level of care provided by our team. Our staff takes pride in offering regular updates on your loved one progress, ensuring that you are well-informed and engaged in decision-making. Additionally, we...
I find the care for my brother is most satisfactory. The staff is very pleasant, professional,helpful and friendly.The care home itself is very clean and provides all the necessary things for my brother. The food is delicious. My brother enjoys the activities such as singing, drawing, exercises very much. Overall I am very pleased with the level of care, attitude and professionalism of Deedene Care Home.
Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the care we provide for your brother. It's our priority to ensure that he receives the highest quality of service, and knowing that our efforts have made a difference for him brings us great joy.
Thank you.
Thank you for your kind and positive feedback. We are truly delighted to hear that both you and your brother are satisfied with the level of care your mother is receiving at Deepdene. Our team works hard to create a nurturing and supportive environment and your satisfaction reinforces our commitment to excellence in caregiving.
Such a positive experience. The staff were really caring. Nothing was too much trouble. There was never a grumpy look and staff often went above and beyond their duty. They always seemed to understand his needs and I was always made aware of any changes in his health. The only minor thing was lack of fresh fruit.
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience during your time with us at Deepdene. Our team is committed to ensuring that each individual's needs are met with compassion and respect. Your appreciation means a lot to us, and we look forward to continuing to provide exceptional care and support.
We are so happy with the all the care mum receives at Deepdene the staff are genuinely so keen to help. The refurbishment has given the home a really high quality finish, its a wonderful environment.
Thank you for your encouraging feedback. We are thrilled to hear that you are satisfied with the quality of care your mum receives from our team. We strive to provide compassionate and personalised support, ensuring that her needs are met with the utmost attention and respect. Your support motivates us to continue delivering the best possible care.
Such a lovely care home. Mum has so many activities to join and she enjoys them all. The staff are very smiley and welcoming. I do not feel that mum has any concerns. Neither do I. Love the new reception area.
Thank you for your thoughtful feedback. We sincerely appreciate your insights, as they are vital to our continuous improvement efforts. Our team strives to enhance our services and products based on the valuable input we receive from our families and residents, ensuring we meet the needs and expectations more effectively.
Moving our Mum to Dorking Deepdene has proved to be a great decision as she has been cared for so well by the staff since she arrived here 10 months ago. Staff are patient, understanding and professional and we have the peace of mind that Mum is safe and well looked after.
Thank you for your thoughtful review. We truly value your feedback and are committed to continuously improving our practices and ensure that all our resident are looked after.
Deepdene is a very happy place, we have felt confident that mum was being looked after extremely well. The staff are very caring and attentive, always happy to go that extra mile. The rooms are comfortable and cosy. Mum has always enjoyed the dining experience with good food and friends. Activities are well thought out, although mum's eyesight has been poor, she was still encouraged to join in.
Thank you so much for your thoughtful feedback and kind words. It was truly a pleasure to care for your mum during her stay with us. We're delighted to hear that she had a positive experience at Deepdene, enjoying not just the compassionate care provided but also the engaging activities and supportive environment we strive to offer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 February 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Deepdene Care Centre.
There are no upcoming events for Deepdene Care Centre.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: Maria Mallaband Care Group Ltd
- 01 Apr 2017Recipient: Maria Mallaband Care Group Ltd
- 15 Feb 2016Recipient: Maria Mallaband Care Group Ltd
Accreditations
There are no accreditations posted yet for Deepdene Care Centre.
Meet the Team (11)

Awais has recently transferred from Furze Hill Lodge and brings a great deal of experience in the care sector to the team at Deepdene.
He began his career as a carer around 10 years ago, and progressed to become a Home Manager, which he says has given him a strong understanding of person-centred care and the importance of supporting everyone in the home, whether they are residents, families or staff.
He is passionate about creating a warm, welcoming environment where residents feel truly at home, and staff feel valued as part of the team.
Born in Manchester and raised in London, Awais now lives in Surrey with his family. He spends time away from work with his two children, who keep him both busy and, he says, "fill his time with joy".

She says that working at Deepdene has been a rewarding experience for her, offering daily opportunities to learn and grow, especially from the people that live with us. She is genuinely proud to work alongside the rest of the Deepdene team.

She joined the team at Deepdene in 2021, and she is passionate about creating a welcoming environment in the home. Sharon enjoys working closely with the care and lifestyle teams to ensuire that everyone who lives with us feels comfortable, valued and celebrated in every way.
Outside of work, Sharon has a keen interest in arts and crafts, which she says helps her bring an artistic flair to the home and helping create vibrant, engaging spaces for the residents.

She is our 'front of house', welcoming new residents, relatives and visitors.
She says the best part of her role is that every day is different, making the home an interesting and fun place to work.
Outside of work, Ali enjoys going to the cinema, theatre, reading a good book and playing badminton.

She says the role has been both fulfilling and transformative, allowing her to contribute meaningfully to the organisation whilst maintaining a healthy work-life balance. She feels the role empowers her to excel professionally, offering the best service possible to the people who live with us and their families.
Maria says it is a privilege to work with such an outstanding team.

She says she loves bring a people-first approach to everything she does. Stephanie enjoys building genuine relationships with the residetns, and sharing moments of mutual understanding, laughter and trust. Always first in line for a fancy dress costume and encouraging the people that live with us to explore their interests and discover new ones.
Outside of work, Stephanie enjoys a good book, musical theatre and spending time in nature.

She brings her skills to the Pamper Club, which she says is the highlight of her week, where she feels she can make sure everyone has moments where they feel special and loved. Mandy also loves bringing out her creative side at regular Arts and Crafts sessions.

His passion is cooking delicious meals for the residents, and is always looking for ways to improve the menu, alongside his team, so they can offer the best service possible.
When he is not in the kitchen, Platon enjoys relaxing with music, enjoying a fishing adventure or cheering on his favourite football team.

Outside of work, Liviu enjoys watching a good movie, jamming out to some music, working out or taking a long stroll around town.

He is passionate about finding new ways to improve the catering services at Deepdene and contribute to the family feel.
When not in work, Czaba finds that his time spent hiking in nature helps recharge and give a fresh perspective to his work.

His favourite part of the job is the change to interact with the amazing people living at Deepdene each day. He says that helping create a safe and welcoming environment for everyone makes his role feel rewarding and valued.
When not at work, Richard enjoys watching films, listening to music and exploring new places within the UK and further afield.
Frequently Asked Questions about Deepdene Care Centre
What types of Care is Deepdene Care Centre registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Deepdene Care Centre have?
There are 66 Single Rooms.
What are the Facilities & Services at Deepdene Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Deepdene Care Centre to the centre of Dorking?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Deepdene Care Centre to verify any information. View our terms and conditions. Deepdene Care Centre has an Enhanced Service -more info.