The Chaseley Trust

South Cliff, Eastbourne BN20 7JH
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9.8 43 Reviews
  • The Chaseley Trust, Eastbourne
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Care Provided by The Chaseley Trust

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 55 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The Chaseley Trust do not operate on a flat room fee system; each fee is set based on individual level and type of clinical support required.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Chaseley Trust

Person in Charge

  • Andy Burt (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 4

Room Information

  • Single Rooms (55)

Visiting

  • Visiting times are flexible, but please liaise with reception about this if unsure

Parking

  • Some on site free visitor parking, up to 4 hours on the seafront roads and side streets offer no restriction to parking times

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The Chaseley Trust Reviews (43)

9.8

The Chaseley Trust has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years.
Over all time The Chaseley Trust has 43 reviews.

Overall Experience
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Date Published
  • 43
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Reviewer Connection to The Chaseley Trust
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Total of 43, showing 21-40
Review from Jonathan R (Friend of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before my friend reached 'The Chaseley Trust', she was in a very distressed state. It was heart-wrenching to see someone I cared for, and someone who loved and cared for so many others during her too short a life, having to endure so much discomfort. Thankfully, with the help of the palliative care
team from the hospice, she was placed under the care of the dedicated team of nurses and support staff at The Chaseley. Very quickly, her frustration dissipated, her pain was managed, the simple alternative treatments she longed for were willingly given, and for the first time, in a very long time, my friend rested calmly. Thank you, Chaseley.
Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust
Thank you very much for leaving Chaseley a 5-star review, we really do appreciate you taking the time to share your experience of our services. We all feel deeply privileged to have been able to…read more
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Review from Abigail W (Friend of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is currently a resident at Chaseley, and whilst we haven't been able to visit them inside the building for nearly a year, we were able to do some garden visits in the summer (in between lockdowns), and we regularly catch up on Facetime.


The team at Chaseley have done an amazing job looking

after the residents throughout the whole Covid pandemic and have done their best to keep everyone safe and happy. They are always friendly and willing to assist with any visits or Facetimes when needed. The activities team have been brilliant at ensuring everyone is kept busy and entertained, we know they had singers in the garden over the summer, and they even organised Christmas Zoom bingo for residents and their families.


The care team are also amazing, and probably don't get the recognition they deserve, but when we can visit once more, my family will be sure to tell them.


We are all grateful for the care, the support and the fun that Chaseley give our friend.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust
Thank you for sharing this feedback; we will be sure to pass your lovely comments on to the team.
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Review from Ashleigh W (Friend of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my friends has been at The Chaseley Trust for nearly 4-years, and she has really progressed since living there. My twin and I used to visit when we were able to, but due to Covid, all visits were stopped. However, the activities team help us to speak to our friend via video call, it's really
easy to organise, and they have always been able to accommodate the times we ask for.


My friend loves to do art and is really lucky that The Chaseley Trust have an art room that she can use most days. There are a lot of activities put on for the residents and a real mixture of choices, which is good as the other residents all vary in age. My friend really enjoys living at The Chaseley Trust, but her ultimate goal is to have her own flat and with the support of her carers and the physio team she is working towards that goal, fingers crossed 2021 will be her year.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust
Thank you for such a lovely review; we are glad that you have been able to use Facetime to stay in touch. We look forward to seeing you again when it is safe to do so.
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Review from Sara W (Friend of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have a friend who is staying at the home, and I personally feel that since she has been there; they have done a great job in supporting her needs and development. Not only helping her become more independent but always having her best interests in mind. They have great facilities available with a
good physio department. I, and my family, also love joining in with the cooking classes and other activities that are available when we visit our friend, and she loves being able to do normal stuff with us.
Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust
Thank you, we look forward to welcoming you and your family back to Chaseley when it is safe to do so.
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Review from Laura-Jane P (Friend of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a resident here. I think the work the staff do with the residents is the highest standard. All staff are happy friendly and bubbly. They interact with the family and friends of the residents too and keep everybody involved. It’s a very welcoming atmosphere, and there is always seems something
fun going on whether that be cooking or painting etc. They also provide summer fairs, which are always great fun with live music entertainment, which again, everybody is welcomed too. The standard of this home is exceptional; it really is wonderful.
Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust
Thank you, Laura-Jane, hopefully, we will be able to see you again soon.
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Review from Jayne A (Sister of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly home, I feel at ease when visiting my sister and that her needs are being met. Staff very accommodating.
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Review from Lisa G (Daughter-in-law of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not wish for a better place for my mother in law to be in, extremely satisfied with the whole home, standard of care and staff.
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Review from Dot D (Friend of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find the home very clean and staff very friendly. If I had to choose a care home for one of my family I would definitely recommend Chaseley.
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Review from Linda G (Friend of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited for the first time to see our friend and were so surprised at how, friendly, clean and helpful the staff and rooms were. We would definitely recommend the home to anyone.
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Review from Harry T (Grandson of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is a really nice, friendly place for new residents to be introduced in to. The staff are always polite and welcoming to new and old residents, or family. They look after my Nan really well and she’s always left in good condition. The staff help her out and the family's as well. The care
home is a brilliant place and a good, enjoyable place to be.
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Review from Carl S (Regular Volunteer) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I volunteer weekly and have seen ups and downs in staff morale. Generally, there has been an obvious air of tension. I am glad that lately, things have improved significantly.
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Review from Malcolm J (Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's all right in here. Everything is fine, OK.
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Review from Pat D (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This place has all we need.
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Review from M R (Wife of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my husband spent 3 weeks in their care before he died but the care he received was exceptional. He and our family were treated with such care and support the nursing staff were so kind and nothing was too much trouble. I cannot praise them enough. Here the residents come first, they have the freedom
to go out when able make their own rooms personal and take part in the activities and entertainment everything is done to make a home from home environment
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Review from Pauline B (Wife of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chaseley Trust is one of the best care facilities I have been to. Staff are amazing. Very caring and kind to the patients. There are people seriously ill here and nothing is too much trouble for any of the staff. They are heroes and we are so very lucky to have found this care facility. Very relaxing
environment.
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Review from Gary P (Respite Resident) assisted by family/friend published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting The Chaseley Trust for the first time and was leaving my carers in Milton Keynes for the first time in eleven years so it was very daunting. The staff made me feel very at ease and welcome. I was sure I made the right decision very quickly. Every department introduced themselves to me
which made me feel at ease. Everyone from the clinical manager to the housekeeping staff. The food was excellent as was any aspect of the package. I couldn't fault them and would definitely stay again.
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Review from Peter S (Respite Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Chaseley Trust recently rated exceptional by the CQC certainly lives up to its rating. I am short term resident here for the second time. I live in Plymouth and the journey is worth it. The staff, accommodation, food and activities are superb. My stay here has been extended four weeks to three months.
I recommend coming here.
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Review from Mark P (Resident) assisted by family/friend published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wholly enjoy living here and enjoy the social scene. The staff are brilliant.
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Review from Jamie C (Resident) assisted by family/friend published on 1 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently moved rooms to accommodate my needs i.e more like assisted living where I can come and go, cook and have more of a staff ratio so they can spend more time to my needs.
I enjoy watching DVDs and listening to CDs and all this is available to me. I like going out so taxis are booked. I
can go into town or an art gallery etc assisted by a volunteer or member of staff. The staff are excellent and the home suits my needs as a person with cerebral palsy.
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Review from J R (Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience at Chaseley Trust has been a great one, staff are friendly and positive. I am treated nicely and my beliefs are respected. The activities here are great and exciting.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for The Chaseley Trust is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for The Chaseley Trust is calculated as follows: ( (126 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Chaseley Trust is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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